ComplaintsforJD Byrider

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this SUV a 2016 Dodge journey understanding and agreeance with the terms that this was a high interest loan already to begin with. I paid this car dealer over $3,000 as a down payment towards this vehicle it was clean it ran decent to begin with and a few months into having it I noticed a clicking/kocking sound well it ended up leaving me stranded on the side of the road on my way home they agreed to come tow it to the shop which they did and I later paid for when I picked the vehicle up the tow bill that is and my down payment even though it was covered under warranty. They call me a few weeks later saying it needed a motor I was out of a vehicle for almost a month and they called me up said it was fixed I went down there paid the money almost $200 for my part for them putting a used motor in it that had 167,000 mi on it when my odometer only read 109,000 miles to begin with. Not a big deal right? Wrong 3 plus weeks later I noticed that there's oil on the motor and their starts another clicking sound / knocking sound My wife drives it to Walmart and low and behold she is now stranded on side of the road with my kids. Keep in mind I'm paying almost $600 a month $300 every 2 weeks just shy of that every two weeks for this vehicle and now not only has it been through one motor we're working on the second motor that they're going to have to put in here. Enough is enough and no one else in their right mind will pay almost $600 a month for a vehicle that's had one motor much less fixing to get a second. This is beyond ridiculousness.

  Business response

  04/24/2024

  Our records indicate that all necessary repairs have been completed at little to no cost to our guest. The auto currently operates as intended and no issues persist. In the event of a return issue, please reach out to our regional office at [email protected]. We know service and maintenance demands never occur at a convenient time and dependable transportation is a must have for everyone. We appreciate your patience and understanding during this aggravating experience.

  Customer response

  04/29/2024

  I hate to even have to bring something like this up but yes they put a second motor in the vehicle I'm buying from them but upon picking up the vehicle I noticed that one of there employees has written a note and left it in my vehicle that states " You A nasty *** ***** " I sent multiple emails and I even messaged the salesman I purchased the vehicle from a picture of the note they left in my vehicle and so far have gotten no response in the matter. It's childish and frankly the employees actions are unacceptable. I currently have 1.6 million followers on social media and I'm so close to putting this business on blast it's not funny. There's a certain standard your supposed to conduct yourself when owning and operating a business and these actions are unacceptable period.

  Business response

  05/07/2024

  Thank you for the notice regarding this event. If this action originated from one of our team members, this action is unacceptable. We are completing an informal internal investigation among our team members and departments as well as with our external motor/engine repair sublet provider. If we learn that any of our team members or independent partners are responsible for actions or behavior in any way that fails to represent our organizational core value of "Maintain the highest regard for each customer and associate," we will take the necessary action as needed.

  Customer response

  05/08/2024

  
  Complaint: 21480453
  
  I am rejecting this response because: I want to know what your plans are going to be for this insulting letter that my 4 year old child found and read . Now I'm hearing those words come out of there mouth and my youngest son now says bitch everyday since this has came to light. I pay my payments on time every two weeks and I've been more than patient with this automotive dealer during all this especially having to go without the vehicle during spring break causing my children to stay at home while all there friends had fun mine couldn't. This was supposed to a pleasant experience and a exciting experience buying my wife and kids a newer vehicle and we've had nothing but the worst experience since we paid the down payment which might I add was told to us at a smaller amount than we had to finally pay to get the vehicle. It's been a headache and I don't see this company telling me hey Mr. ***** for your inconvenience and all the troubles we've encountered throughout this whole process we're going to make one payment on us on your next payment date . Or better yet not one damn apology from anyone that works in that place . Not a single apology. All they care about is the money . I'm required to make my payments in time every other week because that's what I said I would do and I grew up with the mentality that a man's word is all he has. It's worth more than gold to some people. But these days someone's word don't mean jack shit when it comes to a business like this . I'm going to continue to keep my word . So unless someone is going to be fired over this insulting message that was left in my vehicle I'm taking legal actions in the near future for the emotional trauma that my family has and is continuing to endure from this company unless something is done and done fast. This has been the most unprofessional business transaction I've ever conducted or had apart in. Something needs to be done and I'm not backing down this time. FA&FO if you want to. I'm serious because if I don't stand my ground then they will continue to do this to my family and lord knows how many others they've done this to in the past . And the sad thing is . I've not had one phone call from this company trying to apologize or resolve any of this . Noone there has the guts or pride to call one of there customers that puts money in there pockets every other week to even say I'm sorry . That's what really irritates me more than anything. Either something is to be done or I'm finding counsel in the future . FA&FO if you want to. 
  
  Sincerely,
  
  Travis *****

  Business response

  05/22/2024

  If you feel this matter has not yet been resolved, please reach back to us directly at ************ or visit us in store.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  05/13/2023 is I purchased 2012 Chevy Equinox with 2 weeks of having it engine light came on I took right up there to be told it was misfiring on a cylinder didn’t say which one walked in to the service dept which is a freakin joke told by the lady Patty it would be a month before it could even be looked at.. Continued to drive it she would call me to get it never got the phone call ever… August it started driving poorly reduce speed limp Mode basically called she Patty said it’s okay to drive it still blah blah so Sept close to the end it just wouldn’t go any longer got to them drove it yes, left it called me it jumped time new/USED engine I was going to be without my car for maybe 2-3 weeks I said no I cannot it’s my only means transportation sublet it out picked it up within a week engine light back on again took it back another engine picked it again drove home the next morning it was back on AGAIN took back to them another engine 3 yes this time I was without a week or longer I have called CNAC finace company refused to pay for something that was POS they he assured me my payments would be current LIES LIES LIES

  Business response

  02/19/2024

  Our office is in contact with Ms ****** to seek a mutual resolution to this issue.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/19/2023 I purchased a 2011 GMC Acadia with a 24 month or 24000-mile warranty. $16,424.81 was the price of the vehicle, $8286.95 finance charges with Total of Payments $26211.76 I researched and had my car appraised, the Trade in Value was: GMC $2251.00 as well as the Kelly bluebook value: with Total work so far costing more than > $10363.34 of which I was responsible for labor and deductibles $606.88 over the time frame of 7 months. 06/28 - power steering pump Sterring rack with new tires Blower motor for back ac Totaling $206.38, deductible and labor. 08/08 - CV Axel, they put the wrong one on n d had to order a new one. 10/19-10/24- radiator replacement $53.75 deductible and labor 10/25 returned due to improper hose replacement after running hot and leaving me stranded on hwy I came for a bad brake position senor was keeping brake lights on constantly. that they didn't address when the radiator was in for repair 10/30 - 11/1 alternator and battery after the vehicle disabled and left me stranded on the hwy $310.13 and 01/11 currently the car is back in the shop Quoting $293. 00 for Labor on replacement shocks and a fuel pump replacement ... I have paid my car payment on time and have asked the fiancé manager consistently to work out something to put me in a more reliable vehicle. The finance manager Riyah ****** stated she would get back to me with a solution and never returned my call. I will admit, before I spoke wth her, I did have a less than favorable outburst in the store after the shop had closed due to lack of communication for 6 hrs with an update on how long they were going to keep my SUV in the shop. JDB does not offer loaners cars and I can't afford a rental with the payment. the concern is that they are keeping the SUV on life support until the warranty expiries an then it becomes 100% my responsibility, I have owned this vehicle for less than a year with a loan that will keep me from trading at any other dealership.

  Business response

  01/12/2024

  After a conversation with Mr. *******, we offer him a speed in and out process from the service department. Also we offer a 30% discount in the payoff amount if he trade in his vehicle to another dealership. Thnak you

  Customer response

  01/16/2024

  
  Complaint: 21133377
  
  I am rejecting this response because: the solutions provided are not satisfactory to my request. I was told by the service manager in corporate that they could “speed” up my vehicle which does not bring me confidence in the repair , as I have had a similar situation related to the same parts that are giving the sub problems now. The rack and pinion, steering system and suspension are all things that were fixed 3 times and 7 months later the answer is another quick fix. 
  I am rejecting the response to the reduction in the loan of 30% because as spelled out before the car is not even worth 30% of the loan that I have on it. Therefore, I would not be able to trade out And would be left with a serious delinquent balance, if I were to finance another vehicle with another bank. Would benefit me in the long run, nor will it benefit the business. Should the car break down on me again we will be back at the same point that we have been over and over for the last seven months. My suggestion would be to exchange the vehicle for something that is currently on the lot that is worth the time, and is mechanically sound. I have to come up with a bit of a down payment in order to assist with getting the loan for the new vehicle to equal out that I am willing to come forward with the same amount of money I would use as a down payment for another vehicle with a different bank. But neither of these responses will benefit myself, nor the business in the long run as I would continue driving a vehicle that would not be mechanically, and I would also not be able to meet my obligations to the vehicle, and the lending company CNAC . This is not complaint against the service department. 
  Sincerely,
  
  John *******

  Business response

  01/18/2024

  We recognize the complainant has rejected our available solutions. We have similarly rejected the request to swap autos. We welcome a review of alternative solutions directly with Mr *******. At current, available solutions are to complete required repairs, negotiate a greatly reduced payoff balance allowing for Mr ******* to retain the auto by refinancing his auto loan with another lender, or substantially reducing his loan payoff balance allowing Mr ******* to trade-in his auto with another auto dealer. If Mr ******* wishes to reject all available solutions and return the auto, we can discuss options available to lessen or eliminate any credit reporting impact. To discuss these options or discuss alternative options, please email [email protected] with best contact info and a member of our resolution team will reach out.

  Customer response

  01/24/2024

  
  Complaint: 21133377
  
  I am rejecting this response because:
  No one has responded to my email preventing me from moving further in a new vehicle purchase 
  Sincerely,
  
  John *******

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I’ve recently reached out to this company in regards to a account that is reporting on my credit report as a written charge off. I have never received a 1099/ debt of cancellation form. This is company is reporting inaccurate information on my credit report.

  Business response

  11/11/2023

  We have reviewed the complaint message. While we believe that BBB, a public platform, may be the wrong platform for such a complaint, we are glad to report that our findings indicate that the information reported to all three major credit bureaus is accurate. Annual 1099 statements will be mailed in January of the following tax year (Jan 2024). If you have additional questions regarding credit bureau reporting, unpaid balances or how CNAC may be able to remove the negative tradeline from your credit, please contact us at **************************

  Customer response

  11/16/2023

   
  Complaint: 20769200
  
  I am rejecting this response because:
  I’ve reached out to this company several times as well as visited their location in Pensacola, FL. I was prompted to wait 4 hours and was told that no one was there to assist me 5 minutes until closing! The agent representative Miriam made it very clear that is a very unprofessional establishment and lacks care and empathy for paying customers. This vehicle was unreliable and was sold to me with (11) NHTSA safety recalls if not more. Which is ILLEGAL! This is all the reason this car left me and my children stranded on the side of the road in complete darkness. I was locked inside and all the lights shut completely off! Including my Headlights! I’ve attached 5 of 11 recalls supporting my statement above. Again I ask that you remove this account from my credit report as it reflects negative and inaccurate!  
  Sincerely,
  ******* ****

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Byrider concerning the way the car was running shortly after purchasing. It would be 10 days to get in. I'm a single female, this car is my only means of transportation. I told them I couldn't be without my vehicle for 10 days & asked if they provided a rental or loaner vehicle. They do not. They told me that was my problem. I had no choice but to take it in on July 14, 2023. After I asked for an update they said it was in need of a full motor replacement & would be up to 4 weeks. I had told them there was also an electrical issue. They chose after the motor was replaced, to tell me the main computer needed replaced. They stated there is a backorder for the computer & they would have to order it custom. I had tried to contact the service department to see if my car was accessable to get some items I needed out of it. They refused to answer me in time. I'm not able to get the service department to answer me very often when I ask for an update Being in limbo has been extremely difficult to schedule around. After several requests for an update, they said the computer they got in didn't work & they had to order a new one. They have had my vehicle for 8 weeks as of today (9.8.23) They refuse to tell me if the computer has come in or what stage the repair is at. They also told me a week ago they were speaking with the Finance Manager to see what they might be able to do about an alternative. Then no updates. I have been clear that last Wed was the last day I could get a ride to work and that they are putting me in a position to lose my job. I asked specifically if the computer came in. No answer after a very vague reply that the car is in the shop & when they have an update they will let me know. They are making it so I am indeed not only going to lose my employment but will have no way to eat, pay bills, maintain a residence. etc. I struggled to purchase this vehicle to begin with & have continued to make the payments.

  Business response

  10/16/2023

  This matter is still pending resolution. At current we have offered to assist guest in securing a third party diagnostics at a reputable branded facility of her choosing. The dealership is awaiting a return call from Ms ****** re: preferred service facility.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my 2010 Dodge Journey December 23 2022. First week had steam coming out the hood to the shop it was fixed. Then month later much more steam coming put the hood had it fixed. 2 months later in May engine blows I lost a good job had to start walking to work got it back just before July then the transmission goes out around November I get it back almost 2 months later but it went through a transmission during the test drive red flag they didnt care. Then maybe 2 weeks later the starter goes out Then maybe a month later the battery goes out. Then here we are now the 3rd transmission was put in today 5/5/2023 and I already can feel the transmission going. I'M DONE GET ME OUT OF THIS NOW.

  Business response

  06/01/2023

  We are terribly saddened by the experience Ms ********* has had with her purchase from Byrider. After speaking with Ms *********, we have made an offer of resolution to which both parties have agreed. Ms ********* is satisfied with the resolution. This matter has been considered resolved.

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a red ford fusion 3/7/2022 from J D Byrider. On 10/29/22 I started to experience issues with my car as it wouldn’t go in reverse. I got it towed 11/02/22 to get it fixed. There was a sensor issue with my gear shift. I paid for the labor , my insurance and car payment when I picked up my car 11/9/22.The problem was fixed however they messed everything electrical , when I got my vehicle back nothing electrical in the car no longer worked. My gas mileage didn’t work, my doors didn’t locks, windows didn’t go up or down , radio or heat and ac didn’t work. Nothing electrical. I reached out the same day I picked my car up to let them know of those issues. I took it back to J D byrider 11/17/22 due to the manager stating they get shipments in the beginning of the week so I was being convenient and brought it back on a Thursday. I reached out to J D Byrider numerous of times , with numerous attempts of going to check on the car. No one calls and updates me I have to go up there or send a family member to check the status. Every time I go up there there’s a excuse on parts not being delivered, the car needing a reboot, maintenance being out. I just went up to the office again 12/23/22 and still received her same results. A manager wasn’t available and at this point I’ve been without a car this long with no positive results.

  Business response

  01/06/2023

  Our regional office has been made aware of this problem. After review we have found multiple available solutions. While these electrical issues are not covered under the customer's limited warranty, we have elected as good will to cover the majority of the costs of necessary repairs. We have made arrangements to have diagnostic and repairs to be completed by the original manufacturer. Additional solutions are available to customer. We would gladly discuss these options directly with customer by phone. Please contact Riyah ****** at ************ for more details.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2013 Dodge Dart from JD Byrider on October 7, 2022. I was issued a temporary license plate dated through November 5, 2022. I was assured that my license plate would be ready for pick up by this date. I called on November 4th to make sure they had it and was told that there was an issue with the title that needed to be corrected. I drove to Pensacola and they issued me another temporary tag dated through December 15th. I called them on Tuesady, November 14th to verify they had resolved the title issue and that my tag would be ready. I was told they were expecting it by Wednesday morning. I rearranged my work schedule to make the hour-long drive to their office. Of course, I called prior to leaving my home and was told the plate STILL was not in their office but that it would surely be there by that afternoon. My son had to call them back as I was FURIOUS at the run-around I had been given. He was told on Wednesday, December 15th that they would waive the $25 over-nite shipping fee and send my license plate to my home. As of today, December 17th, I have yet to receive my plate.

  Business response

  12/21/2022

  We are sorry for the delay in receiving your tag and title documents. A combination of human error and shipping problems created an unforeseeable issue. We are happy to report the problem has been resolved and Ms **** has received her requested documents. If any other issue were to arrive, you may reach our regional office by emailing **************************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought 2011 buick enclave cxl on October 15, 2021. Has been in Shop three times last year within 60 days of buying it and now. 4 times within. Less than a year. Electrical problems suggested we take it to buick. 9h it's fixed.. He couldn't figure it out They tow it last week suppose to be ddvt replaced paid the money and go in today they say my motor is blown. No phone calls, no communication. He stated" He couldn't see past work they've done." So what do we do now? I've called to speak with finance manager. She's not available left message. No one seems available.

  Customer response

  09/30/2022

  Business contacted me. They are offering to pay half of motor repair and I pay the other 2k plus payments or I pay money $960 to have taken off credit. We husband and I are discussing. I'm not paying for a used motor as suggested without new warranty. Still not completely satisfied.
  Seems this is a common practice after reading the reviews. Good people getting taken.....

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I have tried repeatedly to work with this company. We bought this car not knowing there were mechanical issues. After the mechanic admitted he knew the car was sold with issues they agreed to fix it under warranty. They have "fixed" it twice and it's having the same issue

  Business response

  08/16/2022

  Contact Name and Title: Michael ******
  Contact Email: **************************
  As of the date of this reply, Aug 16, the status of this case is as follows. Mr ***** has a service appointment to review mechanical issues scheduled for Aug 24th at our Pensacola facility. Attempts to reach Mr ***** by phone from our regional office have been unsuccessful. Mr ***** may reach our local office to confirm or reschedule this service appointment by calling 850-361-2800 or contact our regional office anytime at **************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩