ComplaintsforGiveThemBeer.com
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Complaint Details
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Initial Complaint
12/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I placed an order, #******, with them on 12/12/2023 with guaranteed delivery by 12/24/2023. As of this time I still have not received any shipping confirmation. I have reached out to them twice, on 12/19/2023 and 12/21/2023, thru their contact us link. I have not received a response from them. I would like my order to be filled or a refund issued immediately.Business response
12/27/2023
Hello,
I'm sorry your order has not been received. Unfortunately a snag in the supply chain is causing the Alpha Batch Case to be delayed in getting to us beyond what we have expected, and I apologize for the delay. We have responded to both emails (on 12/19 and 12/22) and are sorry to hear they were not received.
Given the circumstances ad request, I have cancelled the order and issued a full refund since it cannot be immediately fulfilled. We're sorry this order didn't work out.
Thank you,
Team GiveThemBeer
Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a Manvent Advent calendar for my son-in-law. I paid for it on 10/21/23 with requested shipping date of 11/27/23. Order#******. My son-in-law still has not received the gift. I have emailed customer service multiple times. ************************* responded on 11/28/23 and said the order was being prepared and I would receive tracking soon. On 12/2/23 I received a ***** tracking #************. As of today ***** still has not received the package, only the label has been created. I would like a full refund as my gift is not going to arrive in time for advent.Business response
12/07/2023
We are sorry this order was not able to be delivered, but a full refund has been issued as requested. An email will be sent confirming the details.Initial Complaint
12/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a Sparkling Wine Advent Calendar on 11/25/2023, order #****** from GiveThemBeer.com. According to your website the company's place of service is *************, **, which is only 88 miles from my location. The company charged my account immediately for the product, thus, per their website, shipping would have commenced on 11/27/2023. I did not receive any confirmation about the product being shipped, again should have per their website. I emailed their customer service on 11/28/23 to confirm when product would be shipped because the product is liquor someone over 21 needs to be home to sign for the package. As of 12/1/2023, I did not receive a response to my email, but now I am receiving spam email from 3rd parties indicating they are from this company. On 12/1/23 I called the ************** number listed on their ******** account, but it rings to a medical supply company. I also looked the company on Sunbiz, as they need to be a registered company to do business in the ****************. They are not a registered company to do business in the ****************.First, I would like a full refund of $154.08. Second, I would like them reported to the ******* Attorney General. Thank you for your assistance.Business response
12/02/2023
Hi there ******,
Thank you so much for ordering from GiveThemBeer! I am so sorry for the experience you've had so far with your order, as it doesn't sound representative of our company at all.
We have indeed received your order for the Sparkling Wine Advent Calendar. Advent Calendars take 3-5 business days to ship due to the high volume of orders this time of year, and yours should be on the way early this week. We will make sure somebody responds to your email promptly, and we will follow up with the tracking details as soon as your order ships.
I apologize for the phone number issue. That is an old phone number no longer in use by our company. You may reach our customer service at ****************.
Thank you so much for your patience!
Customer response
12/04/2023
Better Business Bureau:
I have received a tracking number for my order and it appears to be on its way. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered the Whiskey Advent Calendar ($149) on 14 November 2023 as a gift for our friend; as of today 21 November we have not received a tracking number. Accordingly to their website, items ship within 1-2 business days. I have emailed the company twice without a reply and they do not have a phone number to call. We hope to receive before 01 December 2023.Business response
12/07/2023
Hi there *******,
I'm sorry to hear you have not received your order. We checked the order and according to ***** tracking it was delivered on November 28, 2023. I hope that means it has been received safe and sound?
Thank you!Customer response
12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with this company and the shipping still only says label created. *** reached out to them once via their website and then emailed them last night- no response. There is no number to call. This was a birthday present but now that wont be happening. Wondering if this is a scam business. Based on the other BBB complaints, sadly it does not seem like Im the only one experiencing this. 0/5 stars. They arent actually giving anyone beer.Business response
10/26/2023
Hello ****,
Thank you so much for ordering from GiveThemBeer! I am sincerely sorry that you have not received a response from our team sooner. We take pride in our customer service and hate that it may have come up short in this case.
Regarding the order, I am sorry for any confusion! Our crew has been preparing the supplies for Advent Calendars, which are set to release the first of November. It looks like our system jumped the gun in sending out the tracking details ahead of schedule, but your order has been handed off to ***** today and is officially on its way to you.Thank you so much for your business! We appreciate your understanding!
Initial Complaint
05/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order on 4/26/23. On 5/10/23 I realized they had never delivered the gift. No notification from Give Them Beer - no anything. But they sure as heck charged my card $100 for it. When I contacted customer service, it took 2 days to respond with an apology and a message saying I could get a refund or reshipped. When I responded via email to ask how long it would be for the new shipment to arrive, nothing. They totally ghosted me. Today 5/22/23 A FULL MONTH AFTER I ORDERED IT - I got notice that they had reshipped the original package back to themselves. Not to my recipient. As of yet, still no refund. I had to dispute the charge with my credit card company.Business response
05/27/2023
Hi there,
We are so sorry for any inconvenience with the order. We checked into the situation and it does appear to have been returned to ** after ***** was unable to collect a signature after 3 attempts. Given the situation we can refund the order, however cannot do so with an active dispute from the credit card company. If the disputed charge is dropped from the credit card company we will be glad to issue a full refund for the order.
Thank you so much for ordering from GiveThemBeer!
Initial Complaint
12/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a wine advent calendar November 23, 2022. I have not received the order or any tracking information. I attempted to contact them by email and then phone and am getting no response. My order number is *****.Business response
12/06/2022
Hi there ******,
Thank you so much for ordering from GiveThemBeer! I'm so sorry you did not hear back from your original inquiry. We'll check into the situation there.
In any case I just wanted to confirm that your order has indeed been shipped via ***** and is currently on en route. Here is a link to your tracking and delivery estimate: https://www.fedex.com/fedextrack/?trknbr=391710733243&trkqual=12024~391710733243~FDEG
Thank you,
Cheers!
**************************************** GiveThemBeer
Customer response
12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
12/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My mother, *********************************, placed an order for a liquor advent calendar on 11/18/22 to gift to my husband and me. Order #*****. She has been ill and realized a couple of days ago that it still had not arrived. She had to go back into the hospital so she gave me the order confirmation to follow up. The order was $99. The ***** tracking provided shows that while a label was created on 11/25, nothing has been delivered to ***** to ship. She wanted to give the gift to us on 12/1. I have emailed the company, filled out their contact us form and sent messages via ********* No response to any of these. When I call the number listed on their website and listed here, it says that it is not in service. I am concerned that my mother's money has been stolen and there is no intent to ship the goods or reply. Please help. We would like to have the advent calendar either overnighted for quick delivery or a refund.Business response
12/06/2022
Hi there *****,
Thank you so much for ordering from GiveThemBeer! I'm so sorry to hear your experience has been any less than ideal, so I'm personally reaching out regarding your order.
It looks like we have been in contact on December 2 regarding your order. I hope those emails have been received and did not end up in spam or junk folders! In any case, we apologize the order appears to have gotten lost and checked into the situation with *****. Unfortunately since sending out a new order with Overnight was not going to be possible the order has been fully refunded.
Thank you so much for your patience. I hope this helps,
Cheers!
*************************
Team GiveThemBeerCustomer response
12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on Nov 17. I am looking for a confirmation of delivery and receipt. I have emailed multiple times and there has been no response. In addition the phone number listed on the internet does not work. I would like confirmation on my purchase and when it was delivered. Thank you *************** ******************** *************Business response
12/14/2022
Hi there ****,
Thank you so much for ordering from GiveThemBeer! I am so sorry you have not received your order, and especially that you have not received a response. I'll be sure to check into the situation to see what happened.
In the meantime I wanted to reach out to let you know we checked your order and see that it appears to have been delivered. If the recipient does not have it, is it possible a neighbor or front desk/receptionist may have accepted the package for them? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=390776487963&trkqual=12024~390776487963~FDEG
If it has not been received please don't hesitate to let us know. You can reach me directly by emailing *********************************
I hope this helps,
Cheers!*************************
Team GiveThemBeer
Initial Complaint
11/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 14, I ordered a vodka advent calendar from givethembeer.com. Money was removed from my account to the total of $99.00 on that same day. I filled in all of the information, but received no e-mail confirming my order or a tracking number for shipping. I have e-mailed the company 3 times, and called 3 times and left a message once. At this time, nothing has been delivered to the recipient of the gift.Business response
12/14/2022
Hi there *******,
Thank you so much for ordering from GiveThemBeer! I am so sorry your order has not been delivered, and especially that you have not received a response. I'll be sure to check into the situation to see what happened.
In the meantime I wanted to reach out to let you know we checked your order and see that it appears to have been delivered. If the recipient does not have it, is it possible a neighbor or front desk/receptionist may have accepted the package for them? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=391392095734&trkqual=12024~391392095734~FDEG
If it has not been received please don't hesitate to let us know. You can reach me directly by emailing *********************************
I hope this helps,
Cheers!
*************************
Team GiveThemBeer
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.