ComplaintsforGiveThemBeer.com
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed on order on November 10, 2022. My credit card was charged immediately. I have been attempting to reach them to find out the status of my order and receive no replies. The number listed above says it is no longer in service.Business response
11/23/2022
Hi Tanoea! Thank you again so much for your business. As we discussed and confirmed via email, your order has been fully refunded.
Customer response
11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Tanoea ******Initial Complaint
11/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an advent calendar on Nov 7, 2022. I did NOT receive an email receipt. I have tried to call the company, but the phone is disconnected. I have emailed them, used the website chat and sent FB messages. No response. My credit card was charged $189 on Nov 7th, but I fear this company is a scam. Can you help?Business response
12/06/2022
Hi there ****,
Thank you so much for your order! We truly appreciate your business and apologize if the experience has not been as expected to this point. As such I wanted to personally reach out to follow up on your order. We originally responded to your inquiry on November 24. I'm hopeful that email didn't end up in a spam or junk folder.
I'm confirming that the Red Wine Advent Calendar has indeed been shipped. According to ***** it was delivered yesterday, so I hope it's been received safe and sound? Here is a link to the tracking for reference: https://www.fedex.com/fedextrack/?trknbr=391145576238&trkqual=12024~391145576238~FDEG
Given the circumstances I have also issued a refund for your full shipping fee to apologize for any inconvenience. I hope this helps,
Cheers!
*************************
Team GiveThemBeerInitial Complaint
11/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered from givethembeer.com on November 25, it said it was delivered. I then got an email saying it was delivered to my address as per the fedex tracking number. I tried to call, chat , and email with no response .Business response
01/06/2022
Business Response /* (1000, 7, 2021/12/15) */ This response was taken verbally by the BBB We have directly resolved this with the customer.
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.