Business ProfileforClosets by Designs-Tampa Bay

On May 8, 2024 ***** Short from Closets by Design came to my home to provide me with a quote for my master closet. During that visit I provided her with a drawing from another company that I liked for her to draw up and price. She failed to sketch anything out at that appointment but did work up a few different quotes. She offered me the incentives I had shown her on a flyer I received in the mail and during discussion she also said her company had sent an email with additional incentives if someone went to contract by a specific date. She felt that the one offering free shaker cabinet and drawer fronts would be the most beneficial to me. I gave her my Amex credit card number for a ***** deposit however she told me that they did not accept Amex so someone would be calling me to get another form of payment from me. That never happened and they charged my Amex card. On May 15th I sent her a text informing her that we would like the remainder of the quote to take the closet to the ceiling. On Friday she sent me a new drawing of which was someone else's home and their quote. I explained again who I was and she said she would send me mine when she could. She sent it later that day which was roughly ***** more than it was when she was in my house where she said the pricing would be honored when I decided to move forward with the uppers at any point. On Friday May 17th at around 5:30pm I called the company and requested to cancel my contract and get my money back. I was told by a gentleman that it would be no problem and it would be processed. Monday morning I received a text from ***** asking me about cancelling because she heard I wanted to cancel. she said I could cancel but they would keep my deposit. I requested to speak with a manger who informed me she would honor the 18k-20K proposal. Today ***** sent me a new drawing with the higher quote of 2***** and the manager will not allow us to cancel. ***** also said I signed a form which is not my signature.