ComplaintsforStingray Chevrolet, LLC

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was referred to stingray by my automobile insurance. They took my car into the shop on February 16,2024. They were supposed to fix the right blinker, headlight, right bumper and right finder. Received my car back 2/14/24. The only work done was the body work. The right blinker and headlight still does not work. We took the car back the very next day. Where they proceeded to order another part. The part came in on 2.21.24 and I took the car in on 2/22/24 . After sitting for a while I get this it cant be fixed because the part has been rusted out and it will not be able to support what the headlight and right blinker is supposed to do. Along with the fact the the part can not be purchased. They have to call someone else to see if they can get this part. Imagine my surprise that this was not noticed for 3 WEEKS while you had the right from taken apart. How did you give the car back fixed if you just so called figured out you DO NOT HAVE THE RIGHT PART AND CAN NOT PURCHASE IT. you couldnt have done the work properly. Now I wasted my time Thursday sitting in the body shop for no reason and I know they knew what was needed. Im disabled and it took a lot for me to be able to sit there when my car should have been fixed prior. I paid an extra $508.00 because they needed more time to fixed stuff the could not see before they took the car apart but you did not fix the parts I told you were wrong with the vehicle when you took the car apart. I feel a lot of things were missed and you put me back in an unsafe vehicle. Im ashamed your company did feel a missing headlight and blinker would put me and my family at risk when on the road driving. I place my grandkids in this vehicle and I dont know if your company can correct their errors completely or safely for my family to continue riding in my car. I really want to see the stages the car went thru when and at what point you had my car in the area . I want every step and every stage to be opened to me.

  Business response

  03/13/2024

  This customer's car has been repaired and her headlights are working properly. the delay was due to parts needed to repair the wiring harness were not available. once the correct parts arrived we were able to repair the wiring harness damage.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello. Despite my repeated requests via phone calls and returned mail, this auto dealership continues to mail me solicitations every month, sometimes more often. The most recent was this week. Not only does Stingray refuse to honor my request to cease the mailings, it also jeopardizes the security of my mail because most pieces that it sends look like checks. As you may know, theft of checks from mail boxes is on the rise. I do not want these or any other solicitations from this company. Any help to stop them would be appreciated. Thank you.

  Business response

  10/09/2023

  Sorry for the slow response I must have overlooked the email previously. I have reached out to the marketing company that sends those invitations on our behalf and asked that they remove the address from any future offers hopefully that should solve the problem.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a brand new 2023 Camaro less than 3wks ago and heard a weird sound coming from it while still doing paperwork before purchase. I was told by everyone at the dealership that all the Camaros sound like that up to 500miles then it goes away. Well, Im past my ******************************************************** only to find out its completely broken (transmission, water pump, oil pump). I was sold a lemon by the dealership and havent even made the fist payment on the car and now they are keeping the car for an indefinite amount of time as they said they have no one that can repair the car currently. Asked to speak to managers and higher *** but no one would talk to me about the car and instead they were trying to sell me a new car! This dealership needs to be held accountable as I am a firefighter and I need my vehicle to travel back and forth to work. I was given a rental car but was told that I couldnt go past a certain amount of mileswell I travel all over the county for work. Stingray ***** is in my opinion cheating people out of their hard earned money

  Business response

  08/24/2023

  Vehicle was brought into service department on 8/9/2023 for whining noise from engine area. Vehicle was compared to 2 other like vehicles and both exhibited same noise. Normal characteristic noise. See attached repair order.

  Customer response

  08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 27, 2023 @ 4:13pm, I called Stingray Chevrolet about getting an estimate of repair for my pickup truck. Employee ************************* told me my truck was totaled (I never said it was), and that by law I could not keep my truck. I called USAA @ 4:33pm to verify this and was told it was NOT TRUE and that I had the right to get a second opinion of its damage. I called Stingray @ 4:56pm and was transferred to a different employee who questioned me about my truck and said, "We would be happy to give you an estimate." I made an appointment with him for the next afternoon @ 4:30pm. On March 28, we saw that the damaged radiator fan was not working, so decided to have the truck towed. @ 11:09am, I called *********************. The truck was delivered to Stingray @ 1:15pm. I went to inform the estimator that it was there early in case they were able to perform the inspection sooner. Unfortunately, It was ****** who agreed to see it. The company advertises FREE ESTIMATES, but ****** REFUSED to give me one. He never came closer than 8 feet of my truck, declared it totaled, and INSULTED ME by scoffing at my claims that before the accident several mechanics had offered to buy it because they knew it was well maintained. I PAID to have my truck towed to Stingray in GOOD FAITH that I would receive an estimate of repair AS ADVERTISED, then had to pay to have it removed. I have complained to the company via their website twice, been told my complaint would be addressed, and have only been ignored. USAA let me know I am LEGALLY able to obtain a second estimate from the collision center of my choice. Stingray simply refused to follow their own advertising. As a result, I am out $190 in towing fees, and thousands of dollars in car rental fees since it took almost 2 months for the next available mechanic to give me an estimate on repairs since the shops here claim to be weeks behind in work. THIS IS FALSE ADVERTISING! I was LIED TO, INSULTED, and IT COST ME MONEY!

  Business response

  05/26/2023

  Tell us why here...There was a miscommunication and we attempted to apologize and explain but the customer was not willing to listen. She called asking for an estimate on her truck but did not explain that her insurance company had already deemed her truck a total loss. This information was not shared with the shop until she arrived with it. Stingray does offer free estimates but will not repair cars that have already been deemed total losses by the insurance company. This is why an estimate was not produced. Also, writing an estimate does not obligate Stingray to repair a vehicle. There are many circumstances that *** cause us to decline working on a vehicle. If we had given the customer a free estimate, we still would not have repaired the car because it was totaled by her insurance company. There is too much liability involved in repairing total losses. There are often large supplements discovered during the repair process that make the repair costs beyond what the customer can afford. This usually ends with the shop having thousands of dollars worth of parts and labor on the vehicle and results in the customer not willing or not able to pay for the repairs. We stand by our decision to not want to repair the vehicle and deny any liability or obligation to pay for the tow bill. We also do not assume any responsibility for rental car due to other shops not being able to repair her truck in a timely manner. 

  Customer response

  05/30/2023

   
  Complaint: 20095727
  
  I am rejecting this response because:

  1) No attempt at all was made by this business to apologize or explain. My online complaints resulted in assurances that my complaint would be forwarded to the appropriate party. I was told I could choose whether to be contacted via phone or email and I chose email. I have NEVER received ANY responding emails from anyone about this issue. So, a completely false statement. 

  2) I never told ************************* my truck had been totaled, but I did tell the second gentleman I spoke with. When he asked if the insurance company would be paying for any repairs or if I would be paying out of pocket, that was when he told me they'd be happy to give me an estimate and created the appointment for me. If the policy is not to give estimates on totaled vehicles, why did this employee agree to the estimate and create the appointment? 

  3) I never asked nor expected Stingray to repair my vehicle. That was NEVER discussed. I asked for the FREE ESTIMATE they advertise, which I was told over the phone I could get. NOWHERE did I see ANYTHING which stated the FREE ESTIMATE only applied to certain circumstances. THAT is NOT ADVERTISED. I have no idea why you think I was asking to have my vehicle fixed. I NEVER said I wanted Stingray to repair it. I only asked for the FREE ESTIMATE STINGRAY ADVERTISES, which I was told over the phone I could get. THIS IS FALSE ADVERTISING.

  4) I NEVER would have had the vehicle towed to Stingray Cheverolet IF I HADN'T BEEN TOLD OVER THE ***** THAT I COULD GET THE FREE ESTIMATE THAT IS ADVERTISED. Thus, my time and money were wasted over FALSE ADVERTISING and what now appears to be a lie by the employee who told me over the phone that they'd be happy to give me a free estimate.   

   

  Sincerely,

  
  ***************************

  Business response

  06/01/2023

  We did apologize for the misunderstanding the day the event happened and still wish that the communication between both parties was better so this could have been avoided. ****** can be matter of fact and a straight talker but he was trying to explain the process of a salvage title in the ****************. There was no attempt to deceive ************** in anyway. I reviewed the recorded conversation with ******. *************** did tell him over the phone that her insurance company had deemed the Tacoma a total loss so he was privy to that information before she arrived at the body shop. During the recorded phone call ****** response after she explained her insurance company totaled her vehicle was we would rather not get involved with it.  Therefore, she was notified upfront that we do not repair total losses for the reasons I stated in my previous response. It also was not disclosed to us that the truck would have to be towed to the shop and she never stated during the conversations with ****** or **** that she wanted an estimate only. It is common for us to write estimates while people wait for a drive able vehicle because the damage is less severe than damage on one that is severe and incapacitated. To write an accurate estimate on her truck would have taken over on hour due to the severity. I listened to both recorded conversations several times and she said she wanted to get an estimate to have the truck repaired and it was implied she wanted ** to repair the vehicle. Once we ascertained that we would not repair the truck because it was totaled by her insurance company, we felt it was pointless to provide an estimate.Had we known the vehicle was not able to be driven **** would have never scheduled the estimate. Once she arrived ****** never refused to provide an estimate. He just explained again that we do not repair total losses and the issues that accompany salvage or rebuilt titles. *************** then got frustrated and left with the truck. We do regret the misunderstanding but still stand by our decision that we are not liable for the tow charges and should not be held responsible for any rental charges incurred due to another shop not being able to repair her truck in a timely manner.

  Customer response

  06/05/2023

   
  Complaint: 20095727
  
  I am rejecting this response because:

  1) No one apologized to me about anything. ****** did not believe he was in the wrong so far as any of this event went, so it doesn't make sense that he would apologize for anything. Apologizing acknowledges a wrong was committed. ****** believed he was in the right and apparently still does, 

  2) If ****** is "matter of fact and a straight talker", why did he not clearly state that Stingray Chevrolet does not handle insurance estimates? He went on and on over the phone and in person without stating this AT ALL. If it's Stingray's policy as previously stated by you, why aren't your employees up front about it? Why isn't it mentioned in your advertising? You advertise FREE ESTIMATES. You do NOT advertise FREE ESTIMATES WITH EXCEPTIONS....   we would rather not get involved with it is not a clear NO! It's not matter of fact and isn't straight talking! There's tons of things I'd rather not get involved with every day, but I still do them.

  3) "There was no attempt to deceive *************** in anyway." No, if you actually listened to the recording of the call, then you *********************** tell me that by law, I HAD to forfeit my totaled vehicle to the insurance company. USAA verified that THIS IS A LIE. I find it difficult to believe you have a "professional" estimator on your staff who doesn't know the law regarding totaled vehicles, and who spews lies instead of plainly asking, "Is it totaled? Oh, I'm sorry, Stingray doesn't give estimates for totaled vehicles." The conversation would have been over quickly and all of this avoided if you either stated clearly in your advertising that you do not give estimates for totaled vehicles, or if ****** had simply said that's your policy. He just kept talking doom and gloom and NEVER SPECIFICALLY SAID, "NO." He NEVER SPECIFICALLY SAID "WE DON'T GIVE ESTIMATES FOR TOTALED VEHICLES." 

  4) "I reviewed the recorded conversation with ******. *************** did tell him over the phone that her insurance company had deemed the Tacoma a total loss so he was privy to that information before she arrived at the body shop."  ****** ASSUMED my vehicle was totaled after I said it had been in an accident. I did not refute this. His next line should have been along the lines of, "I'm sorry for your misfortune, but we don't give second opinion estimates after an insurance company has deemed a vehicle a total loss." END OF CONVERSATION. If "he was privy to that information" before I arrived, why did he ask me to drive the vehicle around so he could see it? Why was he so surprised when he saw it? Why didn't he say, "I'm sorry, we don't give FREE ESTIMATES for totaled vehicles?"      
  

  5) I NEVER asked for anything more than an estimate! The FREE ESTIMATE you advertise! You're claiming that because I said, "estimate for repair," it means I expected you to fix my vehicle? Should I have just said, "I need an estimate," and let you guess what it was for? What else are your estimates for? You're a body shop! EVERY ESTIMATE IS AN ESTIMATE FOR REPAIR! I needed an estimate on what it would cost to repair my vehicle because the insurance company only made their estimate based on photographs, and FOR THIS VERY REASON they ENCOURAGED me to seek a second opinion elsewhere. That's why I called Stingray! You advertise FREE ESTIMATES! If I called and specifically said, "I need my vehicle fixed, can I get an estimate?" THAT would have been a specific request for repair work! At the time, I did NOT KNOW if I was going to try and repair my vehicle or not! It depended ENTIRELY on the second, in-person estimate! You advertise those as free, don't you? 

  6) Even I didn't know I would be towing my truck to the appointment **** made! It was a last-moment decision! But, I NEVER WOULD HAVE TOWED MY VEHICLE TO STINGRAY CHEVROLET if you didn't advertise FREE ESTIMATES. I wouldn't have towed my vehicle there if I had been told in plain language, WE DON'T GIVE ESTIMATES FOR TOTALED VEHICLES. I wouldn't have towed my vehicle there if **** hadn't MADE AN APPOINTMENT FOR ME after verifying I'd be taking care of any related costs out of pocket! I TOWED MY VEHICLE TO STINGRAY BECAUSE YOU ADVERTISE FREE ESTIMATES AND YOU MADE AN APPOINTMENT FOR ME TO GET A FREE ESTIMATE! 

  7) "Once we ascertained that we would not repair the truck because it was totaled by her insurance company, we felt it was pointless to provide an estimate." AND YET NO ONE EVER CLEARLY STATED THAT STINGRAY'S POLICY IS TO NOT GIVE THE FREE ESTIMATES ADVERTISED TO SOMEONE WITH A TOTALED VEHICLE.

  8) "To write an accurate estimate on her truck would have taken over on hour due to the severity." Does your FREE ESTIMATES advertising mention a time limit? That if they take more than a certain amount of time, they're no longer free? Do Stingray employees regularly refuse to do any work they think will take longer than an hour? The insurance company provided me an estimate based on photos alone. The mechanic who finally provided me the estimate I sought said it took 15 minutes, and I'll be happy to have him testify to this fact. 

  9) "Once she arrived ****** never refused to provide an estimate. He just explained again that we do not repair total losses and the issues that accompany salvage or rebuilt titles." THIS IS ABSOLUTELY UNTRUE! ****** blatantly refused to give me an estimate. He NEVER explained that you do not repair total losses. He NEVER mentioned salvage or rebuilt titles AT ALL. He pointed toward a bunch of pickup trucks and told me a story about how some guy with a totaled vehicle wanted his truck repaired, and it ended up costing him more than three times the estimate. FUNNY HE TOLD ME A STORY ABOUT A PICKUP TRUCK ON SITE AT STINGRAY CHEVROLET THAT HAD BEEN TOTALED AND WAS REPAIRED AT STINGRAY CHEVROLET. He specifically said, "Do you see that truck over there?" before launching into the story. I never knew which truck he was referring to, but he pointed, and I pretended I saw it because I didn't care. It took him longer to ramble on about how much repairs costs and how long it can take and how hard it is to find parts than it took for the mechanic to actually work up an estimate for me at the next place I took the truck to. How absurd!  

  10) The fact that you mentioned in your last response through the BBB that attempts had been made to contact me with an explanation was a complete lie which I notice you failed to refute here, ******' lie about having to forfeit my vehicle by law, his refusal to clearly state your "imaginary" policy of not dealing with totaled vehicles which does not appear anywhere in your advertising despite the fact he went on to tell me in person that you had repaired a customer's totaled vehicle which was still on site, your attempt to play word games and to claim in your response that I never made it clear that my vehicle had been totaled (so your story has changed since your first response) as if I was attempting to deceive you when in fact I would have NO IDEA that you refuse to deal with totaled vehicles and so wouldn't know I was required to mention this, all smacks of sad dishonesty. Now I know why you have such low scores on customer service in your online reviews. 

  Sincerely,
  

  ***************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see my attached supported documents for complete details.

  Business response

  12/06/2022

  We have spoken with ******** and offered to let her return the vehicle. After some discussion and a review of optional remedies, ******** opted for a no cost to her maintenance plan for the Equinox she originally purchased. I believe she is fully satisfied at this point.

  Customer response

  12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I visited this dealer years one time years ago. Even though I specifically informed the sales person that was helping me to not use my info for any type marketing but ************ keeps sending me targeted marketing letters for years now. I called and emailed this company to remove my info and cease contact immediately. I do not want to do business with your company if your way of gaining business is by harassing people. Stop mailing me or any other type of communication and remove my info from your systems immediately. I attached a photo of the letter i received to this complaint.

  Business response

  10/13/2022

  To whom it may concern,

  I have personally verified that we do not have your name, phone, email, or address in our internal system so there is no way for anyone from the dealership to contact you. Additionally, I have communicated with the owner of the third-party mailer company we use and have requested your information, both the address on the image you attached as well as the address you provided in your complaint, be scrubbed from their system. If you receive anything else in the future (which you most certainly should not), please feel free to reach out to me directly and ************. I apologize for any inconvenience.

  Thanks and have a great day!

  ***************************

  Internet Sales Director

  Stingray Chevrolet

• Initial Complaint

  10/07/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a dashboard for my pickup truck using my vin# for the part. About 3 weeks later I had it installed by someone else at half the price that Stringray wanted to charge me about 800.00 dollars. I left the truck over the weekend and had the dashboard installed. When I pick up the truck I notice that the dashboard color was not quite the same. I made numerous calls to Stringray Chevrolet and going up the corporate latter. I spoke with Mr. Bill A. and he said that they would exchange the dashboard out only. Mr. A. said that I would have to pay for the cost of having the dashboard removed and pay for it to be reinstalled even through they sold me the wrong dash. I asked Mr. A. if GM would take care of this problem and he said that they would not due anything because I didn,t have the box that it came in. I would have to have the box for them to do something. I was able to retrieve the box two weeks later and Mr. A. would not due anything for me and hang up on me.

  Business response

  11/01/2021

  Business Response /* (1000, 5, 2021/10/11) */ Replacement Dash assembly purchased for 2008 GMC Sierra with ebony interior color based on vin#. New dash was installed by customers chosen shop. After new dash was installed customer was not happy with the color match. The new dash was 13 years newer than the old dash and all surrounding interior pieces. The die lot from GM's suppliers has changed multiple times over the past 13 years. The dash assembly supplied to customer was definitely Ebony, but a few shades off from the rest of the interior. General Motors offered customer $1,000 loyalty certificate towards a new GM vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩