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Business Profile

Clothing

Chic Couture Online LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHIC COUTURE WOMENS FASHI HAS TAKEN MONEY FROM OUR BANK ACCOUNT 3 TIMES IN 6 MONTHS WE NEVER USE THAT ACCOUNT BUT FOR THE NORMAL BILLS THAT AUTO PAY THEY DID THIS ON (AUG 27 2024 $11.95 ) ( SEP 2 2024 $73.54) ( OCT 2 2024 $73.54)THEN IN DEC 2024 THEY TOOK $221 FROM MY CREDIT CARD AND WE HAVE NEVER BOUGHT ANYTHING FROM THIS PLACE NEVER HEARD OF THEM

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 9, 2024 online business Chic Couture. I never received the order. Reached out to the company by email and received an email after several attempts stating the order number which was provided in the email. I responded back with the order number and heard nothing from the company. I called no answer and email requesting a refund and still nothing. I don't have the item I purchased and paid for.

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a skirt/top set on 10/12/24. The cost was $100. The expected delivery with 7-10 days after order processed. I have heard nothing from company outside of my payment going thru. I sent the company 2 emails inquiring about the purchase to no response.

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/3/2024 I purchased 3 items from Chic Couture and did not receive my order for more than a month. When it did arrive one of the items was missing. I informed them of this via email and did not receive and answer. I had to reach out multiple times before they responded. They apologized and assured me that I would get the missing item. However, not only didnt I receive it but they continued to ignore my correspondence in regards to the missing item. Finally, they apologized that the item in my size was sold out (but it was in stock when I was assured it would be shipped to me) and asked me to select something else within that price range. I selected the same item in a different size and they have not responded nor have I received it. I am requesting a review into this matter and a refund.

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My request for a refund or prepaid return slip has not been addressed by Chic Couture. Chic Couture did not provide the correct return address for an item I purchased. As a result, the merchandise was sent back to the *** store I used to return the item I purchased. I then requested a prepaid return slip or a refund as I already attempted to return the item once before. I expressed to them that the item is too small and I already paid $15.00 out-of-pocket for for shipping as instructed by them. Chic Couture has not responded and has continued to ignore my request. At this point, I'd like a full refund for the item purchased as well as reimbursement for shipping.

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    business charged me $73.54 on August 30 and $7.43 on August *********** refuses to let me ********* merchandize was ever received.

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Return of merchandise and no store credit

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me an item and never shipped the item out . After a few weeks I reached out to inquire about my order and they told me it was sold out. They then proceeded to sell me something I did not want. After I stated I wanted a refund, they refuse to issue a refund.

    Business Response

    Date: 03/21/2024

    Good Day!

    Thanks for contacting us.

    Unfortunately, we could note locate an order from this customer.

    Please have them provide us with the full name, order number and confirm the shipping address so we can assist them further.

     

    Kind regards,

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an Order (Order #CC-405251) from chicCouture Online and paid 116$ for international shipping on December 29.It's February 12 and I still haven't received the items.USPS tracking number:CY140112161US shows record in ***** On Jan 29.I checked Post office...nothing! I have received nothing yet!

    Business Response

    Date: 02/16/2024

    We appreciate the opportunity to address the complaint filed by *********************** regarding the delivery of their package to *******.


    Upon reviewing the details provided, we understand the frustration experienced due to the delay in delivery. We sincerely apologize for any inconvenience caused by this delay.


    As noted in our records and the provided tracking information, the package departed from INTERNATIONAL, *****, ***** on January 29, 2024, and is currently in transit to its destination. We acknowledge that there haven't been further tracking updates since that time, and we recognize the concern this may have raised.


    International shipments are subject to various factors that can impact delivery times, including customs processing, transportation delays, and other logistical challenges beyond our control. Despite our best efforts to ensure timely delivery, we must rely on the services of international couriers once the package leaves *****************.


    Furthermore, it's important to clarify that international couriers are not obligated to share tracking information with **** after the package has exited the country. This lack of detailed tracking updates beyond the departure from ***************** can contribute to perceived delays and uncertainty for customers.


    We have communicated this information to the customer and emphasized that, per our shipping policies clearly stated on our website, we are not liable for delivery delays beyond our control. We understand their frustration and empathize with their situation.


    However, we kindly request their patience as we continue to monitor the progress of their package and work with our shipping partners to expedite its delivery.

    We are committed to ensuring their package reaches its destination as soon as possible.
    Should *********************** have any further questions or concerns, we encourage them to reach out to us directly. We value their business and are dedicated to providing the best possible service.
    Thank you for your attention to this matter. We trust that this response adequately addresses the concerns raised in the complaint.

    Customer Answer

    Date: 02/17/2024

     
    Complaint: 21281447

    I am rejecting this response because:

    I hope this email finds you well. I am writing to request a refund for my December purchase on your online shop, order number #CC-405351, due to a failure in priority shipping.
    I made the purchase on December 29, 2023 and paid an additional 116$ shipping cost for priority shipping, which was promised to be delivered within 6-14 business days. It has now been over two months since my purchase and I have yet to receive the items I ordered.
    I have reached out to your customer service team several times over the past few weeks and have been assured that my order would be expedited and delivered promptly. However, despite these assurances, the situation has not been resolved and I am left feeling frustrated and disappointed 2 months later.
    As a loyal customer, I have always appreciated the quality of your products and the level of service provided. However, this experience has left me with a negative impression and I believe that a refund is warranted given the significant delay in shipping.

    I would appreciate it if you could process a full refund amount to the original form of payment as soon as possible. I understand that delays can occur, but I believe that this situation warrants compensation.
    Thank you for your attention to this matter. I hope that we can resolve this issue in a timely manner and that I can continue to be a satisfied customer of your ******************** shop.
    Sincerely,

    Sirine

    Business Response

    Date: 03/01/2024

    We appreciate the opportunity to address the concerns raised and provide clarification on the matter.


    Upon investigation of the order in question, we confirm that the shipment was processed promptly on January 3rd, 2024, in accordance with the shipping method selected by the customer, which was ********************************* As stated in our shipping policy, we fulfill our responsibility by dispatching orders within the specified timeframe.


    It is important to note that international shipments may be subject to delays beyond our control due to customs regulations and other unforeseen circumstances. We explicitly communicate this information to our customers through our shipping policy, which was accessible to the customer at the time of purchase. We understand that the customer provided a screenshot of our policy, affirming their acknowledgment of these terms.


    Despite our efforts to provide transparency regarding potential delays, we empathize with the frustration experienced by our customer regarding the extended delivery timeline. However, it is imperative to recognize that once packages depart *****************, tracking updates may become limited, as international authorities are not legally obligated to provide real-time tracking information.


    Throughout the customer's inquiry into the status of the shipment, we maintained open communication and provided the available tracking information as provided by the carrier. We acknowledge the limitations of our ability to expedite the delivery process once the package is in transit, and we empathize with any inconvenience experienced bythe customer.

    In conclusion, we assert that our company has adhered to the terms outlined in our shipping policy, and we have fulfilled our obligations regarding the timely dispatch of the order. While we regret any dissatisfaction, we have operated within the confines of our policies and procedures.

    The package in question has been marked as delivered in ******* today, March 1st, 2024, according to the tracking number provided. This confirms that the shipment has reached its destination successfully.

    We respectfully request that this case be closed, as we believe we have addressed the concerns raised by the customer adequately. Should you require any further information or clarification, please do not hesitate to contact us directly.


    Thank you for your attention to this matter.

    Business Response

    Date: 03/01/2024

    Here is a screenshot of the latest tracking update.

    Customer Answer

    Date: 03/01/2024

    Hi, I paid 116$ for Priority sshipping and I received my items 2 months later. Thaat is a scam and a rip off!!! I want my money back. 

    Customer Answer

    Date: 03/01/2024

    Hi, I paid 116$ for Priority sshipping and I received my items 2 months later. Thaat is a scam and a rip off!!! I want my money back. 

    Customer Answer

    Date: 03/01/2024

     
    Complaint: 21281447


    Hi, I paid 116$ for Priority sshipping and I received my items 2 months later. Thaat is a scam and a rip off!!! I want my money back.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place an order online June 2022. The package was return by postal service despite asking it to be redelivered. The package have been sitting at the postal office for the Merchant. Ive spoken to the company multiple times about the package and refund. They refused to refund me my money. *** spoken to the company that paid them on my behalf and they refused to refund me. On 06/13/22 I asked for package to be redelivered. I have included confirmation of that email too. Due to 12 hour shifts and travel with my job Im unable to make the postal office.

    Business Response

    Date: 09/15/2022

    Hello,

    We apologize for your dissatisfaction with your order #******. I'd like to walk you through how we handled your situation. 

    June 4th- We received your order

    June 8th- The order was marked as: No Access to Delivery Location, Available for Pickup

    June 13th- ***** Reminder to Schedule Redelivery of your item, Redelivery Scheduled

    June 24th- ***** Unclaimed/Being Returned to Sender 

    June 30th- ***** Return to Sender Processed

    July 9th- ***** Arrived at Post Office

    July 15th- Customer reached out via Live Chat requesting the status of the package. Informed the customer it was returned to the sender and has not arrived to us yet.

    August 5th- Customer called to check on RTS package 
    waiting for package to arrive to us, she asked to speak w supervisor 
    Transferred.
    Spoke to Supervisor:
    I spoke to her and tried to explain
    She know the post office did not deliver her package and sent it back to us, she know is not our fault however she still was requesting a refund 
    she did not let me finish explaining the procedure when she said she will contact her bank

    August 26th- Notified by Afterpay customer filed a dispute

    September 15th- *********** to request information of why the return was never delivered/ no  delivery attempt was ever made. More importantly, if they can deliver it. 
    Case #**** Status: Pending response (2-3 Business Days); Request to have return to sender delivered
    We greatly apologize for your experience with Chic Couture Online. Once your return to sender arrives we will immediately contact you and process the package. At that time, you have the option to have the items reshipped to the same or different address, or cancel your order. Please allow time for **** to get back to us while we wait for your return to sender package.

Chic Couture Online LLC is NOT a BBB Accredited Business.

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