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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Have had 2 contacts from Neptune Society, *********. After the first contact, I published a ****** review and got response from them. They apologized and sent a link to opt out of their UNSOLICITED mailings. I did so. I received another mailing (either 1/23/2024 or 1/24/2024 -- picked up mail today). I want them to stop sending me FUNERAL INFORMATION!
Business response
01/26/2024
Neptune Society wants to sincerely apologize for this embarrassing inconvenience that the complainant encountered. Neptune Society is confirming with this communication that the exact contact information for the complainant Gerlonda Battles (******************************************************************************)that was submitted on December 9th, 2023, via Link (***********************************************) was fully removed from our Database and all internal systems on December 9th, 2023. As a reminder, Neptune Society provided the following message to the complaint upon their submittal of opt-out request: "We're sorry to see you go. You have successfully opted out of our marketing campaigns. However, because campaigns are developed in advance,you may still see email for up to 10 days and receive physical mail for up to 60 days. Phone calls should stop within 24 hours."
It is our understanding that 60 days have not completed.Now, with this BBB complaint the complainant submitted a different address (*********************************************************************************) than the one that was previously entered via Opt-out link. Neptune Society wants to confirm that as of today January 26th, ****, we have opted-out this second address to prevent any other inconveniences to the complainant. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
01/26/2024
I have received Neptune Society's apology and assurance that they would remove my contact information from their database in the past -- they continue to mail be their MORBID invitations to sales meetings. I need to believe their promist to stop contacting me, period! (FYI, I have donated my remains to medical research facility.)Customer response
01/26/2024
Complaint: 21195004
I am rejecting this response because:Neptune Society has PROMISED me, in the past, that they would LEAVE ME ALONE and stop ending me MORBID mail -- they have not stopped so I've filed a BBB complaint. Under the circumstances, I am reluctant to accept their promise to stop sending me their unsolicited mail. At this point, I don't know what to do -- accept your PROMISE or continue this grievance.
Sincerely,
Gerlonda BattlesInitial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was wondering if all Neptune society are the same or it operates based on locations ?My issue is not beening able to veiw the loved one prior to cremation! Only the wife was allow to view her husband. There are others who know him over 40 years but was deny access to him A few years ago, I used your services and allow entry to my best friend veiwing. That meant the world to me.All we ask is to be allow to say goodbye to our friend once last time in person. He has been like a father to 2 ladies and assistant in the growth of themBusiness response
01/22/2024
Neptune Society is aware that this complainant was in attandence ofthe viewing of his love one on January 16th, **** in addition to 5 other people. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I dont think that this is not a legit company and is selling an overpriced service. They are charging me 3 to 4 times a regular cremation would.Business response
01/05/2024
Neptune Society spoke with the complainant via phone and has honored her request. Neptune Society has provided the steps to take to proceed with the resolution to her concerns. The complainant understood and is satisfied. The resolution is in progress. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Initial Complaint
11/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 07/03/2023 I initiated an agreement with Neptune Society for future cremation services. I made an initial payment of $99.00 on that date. Per the written agreement, I had 30 days to evaluate the contract during which time I could cancel and receive a full refund. On 07/31/2023 (within the 30 day limit) I cancelled the agreement and requested my $99 refund. I physically returned all paperwork and related items to my local Neptune location (***************, ** ************) on 07/31. On 08/21/2023 I still had not received my refund, so I again contacted my local Neptune office. On 09/07/23 I still had not received my refund. I again contacted the local Neptune location. On 11/03/2023 I still had not received my refund. I again contacted the local Neptune location. Apparently refunds are issued from the Neptune corporate location in **********, ** however its now been over three and a half months and I still have not received my $99. All I want is my $99 refund from Neptune Society. Thank you.Customer response
12/15/2023
I received my $99 refund from Neptune Society on 12/05/23. Thank you to the BBB for your attention and assistance.Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The date of beginning of problem is Oct. 10,2023 in which is the cancellation of this service.I paid the amount of $64.49 as a down payment (was told that amount would be refunded)In addition, the amount of $44.68 was charged from my account on Oct. ******* in which I was told when I cancelled that there would no longer be any charges.I contacted the office and was told that there would be a check mailed within the next couple of days. I have called multiple times and kept being told they would mail a check. I have not received any refund and my calls are not being taken. It appears that my email is being blocked. I am on a fixed income and their actions hurt me financially. I need assistance to solve this issue.Business response
11/16/2023
Neptune Society has has reached out to the complainant to let her know that the refund for the remainder $44.68 is already being processed and will be sent to her within 10 days. Complainant is satisfied with Neptune Society honoring her desired resolution. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Initial Complaint
10/18/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have tried numerous times to be taken off the mailing list. I have never signed up for them nor do I want their advertisements cluttering up my mailbox. My mother passed away over 3 years ago and it brings back emotional pain to get this type of unwanted mail. Again, I never called them about services nor have I at anytime requested it. I want my name removed and the mailings to stop.Business response
10/27/2023
Neptune Society want to sincerely apologize for this embarrassing inconvenience that the complainant encountered and we are providing confirmation that the contact has fully been removed from our database as of October 27th, 2023. We fully appreciate that the complainant submitted the marketing material along with this complaint. Neptune Society recommends that the complainant uses this notice as confirmation of the removal of the contact information from our systems. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
10/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I never inquired about the Neptune Society. I received unsolicited mail from them and I have no idea how they got my information.Business response
10/27/2023
Neptune Society wants to sincerely apologize for this embarrassing inconvenience that the complainant encountered. We would be more than happy to remove this complainant's contact information from our database to avoid any future marketing material from being sent to the complainant's residence. Now, in order for us to do so, we need the EXACT mailing address and full name as it is written on the marketing material. Once we receive the full information, we will reply with confirmation of removal. The complainant only submitted their name and State and Zipcode, we need the full address as it was written in order to identify the exact contact. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.While Neptune Society clearly does have all of my information, and the information they have listed of mine in their response should be more than enough to identify who I am in their system, I will go ahead and provide it with the assurance I will actually be removed from the mailing list. I do appreciate the wording of their response and I want to ensure I am actually not contacted again.
*********************
****************************, E519
*****************, ** 98043
Sincerely,
*********************Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
received mail for my deceased husband called to ask to remove from mailing list and was told the post office send out the list for this and to contact the post officeBusiness response
10/13/2023
Neptune Society wants to sincerely apologize for this embarrassing inconvenience that the complainant encountered and we are providing confirmation that the contact has fully been removed from our database as of October 13th, 2023. Neptune Society recommends that the complainant use this notice as confirmation of the removal of the contact information from our systems. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
10/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
09/29/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed a contract with Neptune Society in May of 2018. I made payments adding up to $2304.00 ending in August 2023 when I decided I wanted to donate my body to *********************** willed body program. I submitted the cancellation documents to Neptune Society on September 25, 2023. They explained that I would only be refunded $471.77. The company is keeping $1832.23 of the total that I paid in. It seems that they were trying to force me not to cancel by withholding most of the money that I had paid in.Business response
10/12/2023
Neptune Society spoke with the complainant and has provided a solution to her concerns. The complainant understood, accepted, and is satisfied with the resolution. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Initial Complaint
09/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am offended by the onslaught of unsolicited mail from this business. I have written four times requesting to be removed from the mailing list! The mail has included a birthday card which is more than tasteless. They will not comply. I am registered on the Do Not Mail list suggested by the credit bureau! Please ask them to stop. Its VERY UPSETTING.Business response
10/02/2023
Neptune Society want to sincerely apologize for this embarrassing inconvenience that the complainant encountered and we are providing confirmation that the contact has fully been removed from our database as of October 2nd, 2023. Neptune Society recommends that the complainant uses this notice as confirmation of the removal of the contact information from our systems. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.Customer response
10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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Get a QuoteCustomer Complaints Summary
63 total complaints in the last 3 years.
21 complaints closed in the last 12 months.