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ComplaintsforJV Wood Floors
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired this company to lay Vinyl plank flooring throughout our entire house. Over the first year there were many quality issues that happened and they cam out to fix. They told us we had lifetime of repairs. Now it's been a couple of years and are having MAJOR ISSUES. The quality of work was clearly shoddy. We have an entire bedroom which the vinyl flooring is collapsing due to the subfloor crumbling. The installers used Drywall as a substrate to level it out, and it's now crumbling and potentially has mold we were told. There are other areas that were supposedly repaired by them in the past, but are still back (and now worse than before). I've tried calling and texting them and no answer. I also left many messages and no response. They have very similar reviews from others experiencing the same issues.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.