ComplaintsforNational Cremation Society

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 22, 2022 I called the Neptune Society of ******************** and talked to a ******************* regarding buying two cremation packages asking for the basic package which I thought I purchased. A few days later I received two cremation boxes and read that the boxes were Over $700.00 each, This is not what I wanted so I called ******************* and canceled the two contracts within the 72 hour timeline to cancel. It is now February I am still getting bills even though the contract was canceled, I have been told that if I return the boxes I will get my money back $1200.00 or more back. I received one label to return one box and have been trying for the last month to get that second label. It is now almost five months later no label, no money Just cant get anywhere. I talked to ***************** ************ at Neptune and she says she has done all she can, that it is up to the providers of the boxes to ************* out. I have no contact or even know who that company is.I contacted ******************* but have not heard back ************ I just need help to get something moving and resolve this.Contract # ***************************** ************ Contract # ************************* ************

  Business response

  02/28/2023

  Neptune Society spoke with the complainant and has provided a solution to their concerns. The complainant understood and is satisfied. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  03/03/2023

   
  Complaint: 19420623
  
  I am rejecting this response because:
  I have not talked to anyone from Neptune and dont know what the are willing to do to resolve the complaint 
  Sincerely,
  
  *****************************

  Business response

  03/03/2023

  Neptune Society spoke with the complainant again to remind the complainant where we stand in regards to her complaint. The complainant understood, accepted the resolution, and is satisfied. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  03/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  If these people won't even take the time, care, and consideration to remove deceased individuals from their mailing list I can't imagine how they actually take care of your loved one. For two years I've received marketing flyers addressed to my deceased mother. She passed three years ago. I have emailed and called and was assured this wouldn't happen again. Guess what's in the mail today? Plenty of time to update your marketing lists. It's disgusting and cheap that you wouldn't take the extra time to do you job and remove someone's name when a family requests. This is a cease and desist notification. You need to remove the name and address as requested twice before. There is no excuse for poor customer ********************** for the living or the dead. And by your lack of empathy and attention to detail on a simple act of updating marketing names all you are proving is that you aren't a reputable company and solely exist to profit off of people's grief.

  Business response

  08/29/2022

  National Cremation Society has fully removed this contact from our database. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I purchased a cremation plan and made payments until it was paid off. Beginning 11/2015 pd up as of 2021. My husband passed away June 3 2022. It was very unexpected. In a nursing home here in *********** ****. I definitely wasn't this king clearly she. Asked who to pick his remains up. It was some time later I remembered about the cremation p!an. I did call later that evening I talked to someone in Florida office and was told that I should have called them first. But if the funeral home that I contacted would accept the amount of the cremation service that it shouldn't be a problem. The next day June 4th I went to the funeral home to discuss the arrangements with **** at ***************************. She called the cremation service in my presence they we very rude and not compassionate nor sympathetic at all quite rude and I felt scolded as a child. I was told, Again that I should have called them first. My error. Then was told that I should cancel the contract in writing and would be refunded approximately $580.00 . They also mentioned transferring my husband's body to ****sboro to a company of there's which is about an hour away from my home. TotallyUnacceptable for **** recently had knee surgery and 2 wks ago hip surgery. The first call said they had a company here affiliated Rose **** cremation. But no-one ever mentioned that, or would a knowledge it.

  Business response

  08/08/2022

  National Cremation Society contacted the complainant via telephone to provide a resolution to her concern. The complainant has accepted the resolution. The resolution is in progress and National Cremation Society has been in communication with the complainant during this process. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There is not enough room to type everything that went wrong. In a nutshell, they tried to pass themselves off as Neptune Society in Golden Valley & instead are Cremation Society of Richfield. I have requested a full ********************* since learning this & it has been nothing but voice messages, no follow up adn& as been misrepresented & not followed up on. Key points, my mother-in-law went through Neptune in Golden Valley when she passed a year ago in June. We wanted to go through them to the point of several times asking ***** before signing (because he kept mentioning the Richfield affiliate Cremation Society), "we do not want Cremation Society" "we do not want to go to Richfield when we pass" "We want to have the same people we called at Golden Valley when our mother in law passed" "we will get a Neptune card for my family to call when we pass, exactly like mother in law". He kept assuring me (kind of making it feel like it was their corp office making the details). When we realized what had happened, and how they misrepresented themselves and we never will use them, if this happened to us, what would happen to our family when we passed. I called numerous times and finally receive a voice mail back from *****, saying he is straightening it out (btw that was on 5/27and it is now 7/5). I then called back many, many times to say, I want a refund, they falsely represented who they were and the follow-through is horrible. I would not want my loved ones going through what I am now at a stressful time of our passing. No one picks up the phone or calls you back. Not sure how I return the boxes they sent and get my money back. Today, I even tried their contact me info on their page. I want to drive down there and drop off their boxes, but since no one answers the phone. I thought to try BBB to try to get our refunds, before taking legal action. Thank you, ******* and ***************************

  Business response

  07/18/2022

  National Cremation Society has been in contact with the complainant in regards to the resolution of their concerns. We have an agreement in regards to the resolution and the resolution is in progress. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These filthy, ghoulish monsters are targeting my family member by name with unsolicited, unwanted mailings that unprofessionally and shadily fail to give the name of the business--I reverse-searched the return address to determine what it is. This is a formal complaint and cease and desist notice against National Cremation Service and any and all of its agents, affiliates, and associated businesses, organizations, and entities of any sort including, but not limited to, the source of their having our information. We bind, break, and destroy all of their ill will, evil intents, and antics in the Name of *********************** and by the Power and Authority of the Blood of ***********************.

  Business response

  06/27/2022

  National Cremation Society has contacted the complainant to provide confirmation of the removal of the contact that they provided. There was no answer nor a returned call and National Cremation Service could not leave a voice message due to a full mailbox. National Cremation Service has fully removed the contact provided by the complainant, as requested. The removal of the contact from our database took place on June 17th, 2022. National Cremation Service always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  06/27/2022

   
  Complaint: 17430641
  
  I am rejecting this response because:

  The business's response is a LIE.  There has been NO call from them and NO record of any calls from them. My original complaint right here should've been adequate, all the "confirmation" you "need" to CEASE AND DESIST.  We have caller ID, callnotes, voicemail, and NO, you LIARS, our voicemail box is NOT "full" as you FALSELY report to the BBB.  YOU'RE NOT SUPPOSED TO CALL OR FURTHER CONTACT US ANYWAY BY ANY MEANS, you Ashy Trashy Death Filth Ghouls.  Again, WHERE DID YOU GET MY FAMILY MEMBER'S NAME AND ADDRESS/INFO????  That entity and their full contact information needs to be provided, and all of its and your filthy, evil unwanted, unsolicited antics and harassment of us needs to be PERMANENTLY STOPPED.  Verstehe?

   

  Go cremate yourself.

  
  Sincerely,
  
  ***********************

  Business response

  06/28/2022

  National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the contact. There was no answer but National Cremation Service was able to leave a voice message this time. National Cremation Service has fully removed the contact provided by the complainant, as requested. The removal of the contact from our database took place on June 17th, 2022. This case has been resolved on our end. National Cremation Service always strives to provide the utmost in service and customer satisfaction to each family we serve.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed a contract with the National Cremation Society on February 9, 2022. I paid by check. The amount was $3032.77. After going over the contract with my 2 children, it was agreed upon that I would cancel the Bundle:In Loving Memory. This feature provides the family of the deceased a15-20 minute viewing The price of the "Bundle" was $499.00 According to the contract, I had 30 days to cancel. On February 13, 2022, only 4 days after meeting with Eric ******, the Pre-Arrangement Advisor, I called and talked with Jonathan Barbe, the Sellers Authorized Representative. I told Mr. ***** I wanted to cancel the Bundle. Mr. ***** said I would need to write a note stating I wanted to cancel the Bundle. I mailed the cancellation notice the same day, Feb. 13, 2022. I followed up with Mr ***** on Feb.26,2022 to see what was happenning. He said he had contacted Corporate and gave me a line that corporate only cuts checks once a month. So I've been receiving the runaround for the last 2 months. If you want to know the truth, check the postmark on the cancellation letter. I was interested about this company because I was told it was veteran owned. Being a 100% disabled Vietnam Veteran, I'm here to tell you, they could care less about you. The customer service is horrendous. Mr. ****** does not return my calls . I guess when all you care about is the bottom line, this is what you get. I can't state enough how HORRIBLE the so-called customer service is. I'm not asking for anything I don't deserve. I want the $499.00 due to me. I would not recommend this company to anyone!

  Business response

  04/07/2022

  National Cremation Society has contacted the complainant directly to provide a solution to his concern. The refund has been honored and provided back to the complainant. The Complainant was satisfied. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Have received over the last 6 months three (3) unsolicited cremation and or burial solicitations addressed to my deceased wife who died January of 2021. I have called their local office (727 area code) their 800 number and had been assured this would stop but yesterday I received the third solicitation in 6 months. These mailings cause me a lot of personal pain. Uncaring companies who buy mailing lists need to have some kind of moral compass to listen when a person calls and informs them they are sending mailings to a deceased individual. I hope you can assist.. The mailings are addressed to ****** ** *****, ***** ****** **, Land O Lakes, FL 34637 Please use your influence to get this company to remove my wife's name from their mass mailings. Thanks

  Business response

  04/07/2022

  ***** please accept our apology for this embarrassing inconvenience that you have encountered. We thank you for sending your exact name and address to where the mailings are being sent. We are confirming that as of today the information has been immediately removed from our database and any future mail-outs lists generated moving forward. Please keep in mind that there are some lists already generated and are out on the field prior to today's date. This full removal of the contact information cycle can take up to 90 days, but rest assured your contact information is no longer in our systems. National  Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  04/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16962710, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Jan. 21, 2022, I canceled my burial contract with National Cremation Society, in writing and delivered it to the Oviedo office in person. I received a call stating that I would receive a label to return the Urn and I never received it. I have called and left 4 messages with no response. The contract was for approximately $1600.00. I have been paying $50.00/month since 2017, with a few months of interruption due to COVID-19. At this point I would like all the money that was automatically withdrawn from my Wells Fargo checking account returned to me. I am on a fixed income of social security and this is a financial hardship for me.

  Business response

  03/04/2022

  National Cremation & Burial Society has contacted the complainant directly to provide a solution to her concern. The complainant has received the return label and understands that the refund will be honored once the merchandise is returned. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve.

  Customer response

  03/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jennie Long

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩