ComplaintsforNationsBenefits, LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/04/2024 I submitted a reimbursement request for $7.28. The request was approved but I never received the check that was supposedly sent to me in the mail. I received a call from a representative about 4 months later saying that he was following up on the reimbursement because the check that was supposedly sent it me was never cashed. When I explained to him that I never received the check he said that another one would be sent it me. It's now 8/01/2024 and I still have not received a reimbursement check. I need to submit another reimbursement request but I want this resolved before I do so.

  

  Business response

  07/29/2024

  We apologize for your experience. The initial check ***** was voided, and a new check ***** was issued on 07/17/2024 in the amount of $7.28 cents. Checks typically take 7 to 10 business days to arrive once issued. This check was issued to the mailing address on file per your selected reimbursement method selection. If the check is not received within the provided timeframe, please do not hesitate to respond to this message. Thank you.

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am composing a formal update regarding my recent membership enrollment. Approximately a few weeks ago, I engaged in a conversation with the sales team of Aetna Assure Primer Plus. During this discussion, I expressed my primary motivation for joining the membership, which was to seek assistance with my rent payments. I disclosed to them that my current living situation is not permanent, and a portion of my rent is directed towards storage fees. At that moment, the representative I was speaking with exited the call and subsequently reached out to Nations Benefit. After a brief interval, the representative returned to our conversation and confirmed that she could facilitate the use of the card for my rent payment. However, upon attempting to make the payment with the card, it was unsuccessful. I was advised that I could request a reimbursement or inquire with the storage company to facilitate the payment process. This information was not disclosed to me at the outset of our conversation. I am confident that there is documentation of my interaction with the sales representative. One of the primary reasons for my decision to join your team was the need for the assistance I sought. I kindly request a response to this matter.

  

  Business response

  07/29/2024

  We apologize for your experience. We are unable to confirm any agent from *****'s sales team contacted NationsBenefits regarding your benefits. You are enrolled in Aetna Assure Premier Plus (HMO D-SNP) H6399-001 which provides an Extra Supports benefit that covers the cost of healthy foods, utilities, transportation, rent, mortgage personal care, and OTC items. Storage is not an eligible purchase under this benefit. We apologize for any misinformation provided by the Aetna sales representative. Please note that any requests for reimbursement will be approved if eligible under the Extra Supports benefit. Please do not hesitate to respond to this message if further assistance is needed. Thank you.
  
  
  

  Customer response

  07/30/2024

   
  Complaint: 21927175

   

  I HAVE NOT RECIVED MY RENT REINBURSMENT FOR JUNE AND JULY. 
  
  I am rejecting this response because:
  
  Sincerely,
  
  Genesis *****

  

  Business response

  08/05/2024

  We can confirm that you are enrolled in the Aetna Assure Premier Plus (HMO D-SNP)H6399-001 plan, which includes an Extra Supports benefit. This benefit is designed to assist with housing costs such as rent and mortgages. However,please note that storage expenses are not covered under this benefit.
  Additionally,our review of the members portal indicates that no reimbursement requests have been submitted. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

  Customer response

  08/06/2024

   
  Complaint: 21927175
  
  I am rejecting this response because:
  THE STORAGE PLACE IS WHERE I PAY MY RENT. I DID SUBMIT THE RECIEPTS. 
  Sincerely,
  
  Genesis *****

  

  Business response

  08/09/2024

  We sincerely apologize for the inconvenience. We are actively engaging with your health plan to address this matter and are currently awaiting the outcome. We will follow up with further information early next week. Your patience and understanding during this process are greatly appreciated.
  Meanwhile Should you have any further questions, please do not hesitate to reply to this message.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint concerns Nations Benefits and they're their Over-The-Counter debit card. My ************************** is Aetna. Nations Benefits customer service has been terrible as they are NEVER able to resolve any issues. Nations Benefits charges highly inflated prices and they're over-the-counter online store. The card they supply is VERY OFTEN declined at ******* pharmacy. Using his card has been nothing but a stressful aggravation and a complete waste of time. On June 29th and 30th it was declined numerous times even after I called Nations Benefits, and was told the products were approved. I finally gave up and I'm out $58.00 and change that remained on this debit card. Escalating at Nation's Benefits and ***** has been a complete waste of time. Endless excuses but no action taken. I am convinced this company wants you to buy the overpriced junk on their website and not what you want or need to buy OTC at ******* pharmacy.

  

  Business response

  07/24/2024

  We apologize for your experience. Item eligibility is specific based on product barcodes. NationsBenefits provides a product eligibility scanner tool within the ******************* app. This tool allows for members to scan products in store to help determine eligibility. Please note that final eligibility is determined at the point of sale. We regularly work with retailers to provide the most up to date product eligibility data.
  
  While reviewing your account, we found that $58.12 was left unutilized from your second quarter benefit. To help remediate your concern, we have credited those funds to your current third quarter benefit. Please do not hesitate to reply to this message if additional assistance is needed. 

  Customer response

  07/27/2024

   
  Complaint: 21926386
  
  I am rejecting this response because:

  This is my response to Nations Benefits response to my first complaint:
  
  First I want to say thank you for restoring the $58.10 to the debit card. However, the following includes some of the issues that still remain and must be resolved in my opinion:
  
  1. As mentioned before and many times on the phone with Nations Benefits, your story changes with every phone call. It appears that the people who answer the phone don't really know your policies and how to respond because I've heard every possible reason why the debit card doesn't work. In a recent phone call with Nations Benefits the individual even mentioned $1,000 benefit that I have with this car that I never heard of before. As I am discontinuing my relationship with ***** because of Nations Benefits I'm not interested in hearing about any more supposed "benefits".
  
  2. Again as mentioned before, I will actually call with a product while I'm standing at the counter to pay for it and the individual who answered the phone insists that it's on your list of approved products. It is then declined after the card is swiped. Then the attendant has excuses and reasons why it didn't go through. After wasting all that time I put it back on the shelf and start looking for something else. Huge hassle!
  
  3. Again as mentioned before hours are wasted trying to find products that I can purchase and often your app doesn't seem to recognize the barcodes or doesn't work. 
  
  4. Again as mentioned earlier I'm not willing to purchase products that I consider to be grossly overpriced or technologically out of date from your Nations Benefits website. 
  
  5. I have more than sufficient over the counter medications to last me for as long as I can ever imagine needing them. Being confined to certain products that I already have five or six of just in order to spend the debit card is extremely annoying. 
  
  6. Although I've been told that I can buy just about anything I want at ********* pharmacy the fact is that most of the products cannot be purchased and don't qualify. 
  
  7. As far as I'm concerned Nations Benefits needs a major cultural change or change in attitude concerning customer service. I am rarely if ever satisfied when I get off the phone with Nation's Benefits customer service. All I receive is endless excuses of every possible type why the card doesn't work. 
  
  8. The card should be made usable for anything in the pharmacy to end this extremely irritating and constant hassle of trying to find some products that I can use, that I don't already have, and that will be acceptable to Nation's Benefits. 
  
  9. Also nation's benefits needs to substantially increase the number of stores with a card could be used.
  
  10. Most recently it has been a huge hassle buying gas at a ******* ******** gas station using the Nation's Benefits card. I wanted to buy $75 worth of gas but it's only able to buy $25 because Nations put a $50 hold on the card. When I called Nations they absolutely insisted that it wasn't them but that it was *******.
  
  After wasting time getting a hold of ******* customer service they said they don't put any holes on credit cards but that I should check with the ******* -****** gas station.
  
  After spending more time and effort getting a hold of the ****** gas station consumer escalations line I was informed that they do not put holds on debit cards or credit cards and they looked up my charge and only found a $25 charge and absolutely nothing else. 
  
  After calling Nations Benefits several more times about this issue I finally escalated it at *****. Aetna called Nations Benefits and received the same excuses that I have received that Nation's Benefits doesn't put holds on cards and is nothing they can do about it we just have to wait for ****** gas station to release it. We called the woman at ******** gas station consumer relations department and we had a four-way conversation with myself, Aetna, Nation's Benefits, and ******** gas station. Again the woman at ******** explained they do not put holds and they only charged me $25 and nothing else.
  
  Finally the woman at Nations Benefits told me and the woman at Aetna escalations that it was ********* electronic payments processor that was putting the hold. She even gave me their phone number, which is *************.
  
  I called this processor and he told me absolutely not they did not put any hold on my account and there were no charges/holds except for the $25 gas charge, which was charged as a credit card. 
  
  With all of this time and effort we finally gave up and the woman at Aetna escalations apologized that she couldn't get this resolved. She also said she would call me back around August 7th 2004 to see if this issue has been resolved. This was to give more than 30 days for this money to be put back on the debit card. 
  
  I called Nation's Benefits again approximately two days ago or so to ask if the $50 was put back on the debit card. The woman was arrogant and condescending. She finally admitted that it is Nations benefits that holds the $50 not anyone else after all this time wasted an effort she finally admitted that it was Nation's Benefits no one else! When I informed her that this was unacceptable to hold this money for a month she condescendingly (not the first Nations Benefits representative with a bad attitude) repeated over and over "it's just a process, it's a process, it's a process". 
  
  Finally for these and other reasons I firmly believe Nations Benefits needs a major cultural shift in attitude and in the way they provide customer service. 
  
  The sole reason why I am discontinuing my insurance with Aetna is because of Nations Benefits as I am unwilling to deal with the hassle of this company. ***** appears to be unable or unwilling to resolve the huge problem they have with Nations Benefits and all the complaints they get about this company. ***** has a good reputation and my opinion is being brought down by ************************* and their association with it. It's not about the amount of money, which is insignificant but it's the fact of the extremely annoying and terrible service and that these cards should work without any hassle whatsoever.

  
  Sincerely,
  ***********************

  

  Business response

  08/06/2024

  We understand your frustration however your plan includes the Extra Supports benefit which covers ________. This information is also outlined in the Evidence of Coverage for your Aetna Assure Premier Plus (HMO D-SNP) H6399-001 plan. This information can be found by visiting page 51 of *********************************************************************************************;
  
  With this plan, you get an Extra Benefits Card to help you pay for everyday expenses. It will include: Extra Supports Wallet amount - $305 monthly benefit amount (allowance) to pay for any of the following: Healthy food including meat, produce, and dairy products Over-the-counter (OTC) items including health and wellness products like allergy medicine, pain relievers, first aid supplies, and COVID-19 tests
  Transportation including gas, public transportation,
  and ride share services
  
  Utilities including gas, electric, phone, and internet
  service
  
  ************* items including paper towels,
  shampoo, and soap
  
  Rent or mortgage assistance 
  If you require any further assistance, please dont hesitate to contact us.

  

  Business response

  08/07/2024

  Please disregard the previous message and see below.
  
  We sincerely apologize for any misinformation provided by our agents. Please rest assured that we will review the calls and take the necessary actions to address this issue.
  
  Item eligibility determined based on specific product barcodes. We regularly collaborate with our participating retailers to ensure we provide the most up-to-date product eligibility data, helping our members identify eligible items. Final eligibility is determined at the point of sale by the merchant. For convenience and certainty of approved products, we recommend our members use NationsOTC, where we assure product quality and that our online product prices are aligned with industry standards for OTC and grocery products shipped directly to members' homes.
  
  Additionally, when using the card at gas stations, purchases can be subject to a pre-authorization hold of $50.00. This means the funds are temporarily on hold and not taken by the merchant nor NationsBenefit. These holds can take up to 30 days to be released.
  
  Thank you for bringing this to our attention. Your feedback is greatly appreciated. Should you need further assistance, please do not hesitate to reply to this message.

  Customer response

  08/20/2024

   
  Complaint: 21926386
  
  I am rejecting this response because:

  At this point I'm just repeating myself. However I will repeat that using your OTC/extra benefits card has been nothing but continual aggravation and stress. No point in repeating everything that's been said over and over to individuals at your call center, to **** and to Aetna, etc. Also, I do not find your online prices at all reasonable.

  Finally holding $50 for 30 days is completely unacceptable and unreasonable. That is never happened before with any card that I've ever used. Sometimes some gas stations would put a hold for 48 hours. BTY, I called Nations Benefits before the end of the month and spoke to a woman who insisted that $50 would be back on the card and usable even if I was no longer with *****. Sure enough I tried to use the card after August 1st and  discontinued my relationship with *****. Unsurprisingly the card did not work. Yet sgain I called Nations Benefits and spoke to several people, both who insisted that the money was gone and never could come back because I was no longer with *****. They couldn't possibly understand why anybody at Nations Benefits would have said it would still be usable after August 1st when I discontinued my relationship with *****. So again I ended up with a three-way conversation escalating both with ***** and with Nation's Benefits. Finally, we got someone on the phone who told me and the Aetna representative that the $50 was on the card and that the call center was completely incorrect and that I could spend the $50.00, which I did immediately with both agents on the phone. Yet again, this whole process was aggravating and time-consuming!

  At this juncture there is no point in discussing this any further. As of August 1st I switched insurance companies and ended my relationship with ***** because of my continual aggravation in dealing with Nation's Benefits.

   And, as it is quite evident that you're not willing to accept the criticism of many senior citizens and make the necessary changes, I am very happy to be done dealing with Nation's Benefits.

  Sincerely,
  
  ***********************

  

  Business response

  08/29/2024

  We apologize for the inconvenience you experienced. We have provided additional training to our staff to ensure that our agents are better prepared to handle such situations in the future. Our records indicate that the pre-authorization hold funds were returned to your account and have been fully utilized. Additionally, we can confirm that your plan with Aetna is no longer active.
  We value your feedback and sincerely apologize for any frustration this may have caused.

  Customer response

  08/30/2024

   
  Complaint: 21926386
  
  I am rejecting this response because: I do not think that any further discussion would be particularly useful.

  It is evident that this company needs a radical cultural change from upper management on down. To simply counsel the lower-level people about how to answer phones will not accomplish anything very useful. It is upper management that needs the radical change not the people who answer your phones. It is upper management that steers the ship and is evidently not service-oriented or willing to make the radical change of direction that is needed.

  For example: one useful change would be to set up contracts with many more retailers, which would make the use of your debit card for more valuable. With that add many more high quality current technology products instead of the low quality old-technology medical products that are on your website or that you allow people to purchase at various retailers currently on your list.

  Again, as I believed I have mentioned in earlier communications, I don't use any of the products that I've purchased at ******* another sites because it's basically old-technology junk. The only exception was a low-quality blood pressure monitor that I purchased with your debit card because your debit card did not allow for the purchase of the high-quality unit I wanted to purchase and was willing to pay the difference for. This cheep blood pressure monitor was useless and I eventually threw it away.

  These products for the most part I purchased just to use up the credits on your debit card. My preference is to research high-quality OTC medical devices based on the latest technology and usefulness, and then shop for the best price. I am willing to spend more for a technologically advanced product that will be actually useful over the long term. One example of this would be a bioelectrical impedance analysis bathroom s***** that connect via Bluetooth or Wi-Fi and provide all kinds of useful health data, app links, and all kinds of relevant interpretive data. Another example might be a high-quality smartwatch, also with an app link and all kinds of interpretive data. Obviously these products are more expensive and at least your debit card could contribute to the cost of purchase in a useful product instead of the junk that is currently available on your website and through your current contracts with retailers.

  Unless you engage in radical changes in upper management and leadership you are abusive senior citizens is only going to continue and the many complaints you receive and complaints to the insurance companies you contract with will continue as well.

  As you are aware, I have changed insurance companies to get away from Nations Benefits. The insurance company I'm using also has an over-the-counter debit card. It has been easy to use and without hassles or stress. That is what senior citizens want--easy to use, no hassles, no stress!

  Sincerely,
  
  ***********************

  Customer response

  08/30/2024

  Dear BBB, 

  I am fine with your closing of my complaint. Although I disagree with your opinion that the company made a "good faith" effort to resolve the issue I can understand why a third party like the BBB might come to this conclusion not knowing the situation fully or having personally experienced dealing with Nation's Benefits. Also, I fully agree that further conversation would be pointless. Having changed insurance companies I no longer have to deal with Nation's Benefits. Finally, knowing Nation's Benefits sufficiently well, I did not expect any positive resolution but at least wanted to add my voice to the many voices of complaints about this company. 

  Anyway, thank you for your time and attention in this matter.

  Best Regards, 

  ***********************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  4-10-2024 Website claim for ****** ****** glasses receipt.They sent me a check for ******. I did the right thing and called them right away to let them know they sent me too much money.I was told not to cash the ****** check and they would get a new check for ****** out to me right away.I've called them three times since then and was told it was still processing. This last call (June 26) lasted 30 minutes and I was told once again that they were processing the check today and that I should call back next week.Please help and thanks,*************************

  

  Business response

  07/19/2024

  We apologize for the inconvenience. We have issued a new check in the correct amount. Please allow 7-10 business days for the arrival and let us know if you have any questions. Thank you for your patience and understanding.

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently become a member, and I was notified three DIFFERENT DATES that my card was supposed to be mailed. The final date was June 25, 2024. Having said that, the month will be done by the time my card arrives. Your customer support number is unhelpful. I NEED MY CARD SHIPPED OVERNIGHT. THIS IS VERY UNPROFESSIONAL!

  

  Business response

  07/10/2024

  We apologize for any inconvenience. The replacement card was submitted on June 25, 2024, And activated on June 29, 2024. please do not hesitate to reply to this message if further assistance is needed.

  Customer response

  07/25/2024

   
  Complaint: 21900590

  THAT PROBLEM WAS ALREADY SOLVED. YOU HAVE NOT HELPED ME WITH MY MAIN PROBLEM. I HAVE NOT RECIVED THE 2 REINBURSMENTS FOR MY RENTAL PAYMENTS. THIS IS URGENT!!!!

  
  
  I am rejecting this response because:
  
  Sincerely,
  
  Genesis *****

  

  Business response

  08/09/2024

  We sincerely apologize for the inconvenience. We are actively engaging with your health plan to address this matter and are currently awaiting the outcome. We will follow up with further information early next week. Your patience and understanding during this process are greatly appreciated.
  Meanwhile Should you have any further questions, please do not hesitate to reply to this message.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I Placed a order for$51.43 on 4-24-24 The order was approved and I have trasaction numbers. Order was never shipped. I have call for 8 weeks to try and get a refund. All i ever get is they are working on it. The order was placed on my athem benefits card. ***** the money put back on my athen card

  

  Business response

  06/28/2024

  We apologize for any inconvenience caused by this issue. Our team reached out to the member on June 24, 2024 and issued a replacement order. It is scheduled to be delivered on July 02, 2024, via ***** with tracking number ********************. Thank you. 

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a hearing aid from nations. I wife purchased a hearing aid from ******. Her hearing aid quality was much better, the service was much better, price was better, the extra free was FREE! Nations benefits cost more and got much less in service, never explained how to clean, repair, and etc. A visit to the dr cost $45.00 per visit. ****** is free. Nation benefit stinks and ******** should find another provider for hearing aid & care.

  

  Business response

  07/02/2024

  We apologize for your experience. NationsHearing has partnered with your health plan to offer members advanced hearing aid technologies tailored to their specific type of hearing loss, lifestyle, and budget. Each purchase includes three no-cost follow-up visits and a 3-year repair warranty to ensure comprehensive coverage for our members. Should additional follow-up visits be needed, a fee not to exceed $65.00 may be applicable by your provider. Our team, with decades of healthcare experience and including doctors of audiology on staff, is dedicated to providing the highest level of clinical care available.
  We offer a 60-day, 100% money-back guarantee. We confirmed that your most recent hearing aids were purchased on September 29, 2022. This exceeds our 60-day return policy. Please note that your hearing aid benefit is renewed annually based on your current 2024 enrollment. If you wish to explore new hearing aids, we recommend contacting us at **************. Member Experience Advisors are available from 8 am to 8 pm, 7 days a week. Should further assistance or clarification be needed, please don't hesitate to contact us. 

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Under the monthly allowance of their plan, I bought a humidifier which is nearly twice the market price at this nationbenefits.com portal. It didn't work as advertised. I called nationbenefit.com and requested a return. NationBenefit refused to accept any return saying it is their policy not to accept any return/exchange/refund. By LAW, there is a 30 days return policy. In their TERMs, there is no mention that a NO return policy. I demand a refund to my account, total about $72/68 dollars. You can check it up at my account.Anthem Membership ID: ************

  

  Business response

  07/02/2024

  We apologize for any inconvenience caused by this experience. On March 31, 2024, the member placed an order for one Crane Ultrasonic Humidifier,totaling $65.00 plus tax. As of July 2, 2024, a refund of $70.77 has been approved and credited to the member's account. Additionally, we have contacted the member to communicate this resolution. If you require further assistance or clarification, please do not hesitate to contact us.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid $1599.99 for hearing aids and submitted a reimbursement claim to Nations Benefits for *********** Health provider on Feb 19, 2024 and they have not taken any action to reiburse. Have called several ************ stated it should be completed by 3 mos from date of service now it is 4 mos

  

  Business response

  07/02/2024

  We apologize for the member's experience. We have confirmed that the reimbursement request of $1599.99 has been approved. The member can expect to receive the check within 7 to ************************************* clarification be required, please don't hesitate to contact us.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was recently put on disability due to a heart condition. I chose Viva healthcare which is a highly rated ********* advantage) plan to cover my healthcare needs. They are partnered with Nationsbenefits for additional value and specific needs which includes an available ( hearing benefit) allowance. This benefit was highly pivotal in my decision to join Viva healthcare as I have hearing deficiency and it is getting worse. The benefit can be accessed in two ways. You can schedule an appointment with an audiologist at a hearing center - or take an online hearing test with results in the comfort of your own home. I chose to take the test online and see my results instead of arranging ANOTHER office visit and arrange transportation to and from the appointment. Once I took the online test I was shown I have (moderate) hearing loss in both ears. I suspected this already. Once the test was complete there is an option to choose a pair of OTC hearing devices to support my hearing loss. I was hoping this would possibly improve my isolation from daily life due to lack of clear hearing and comprehension. I was notified there would be an email stating the order has shipped once it was "processed". Weeks later, my order is still "in process". I have called their 24 hour helpline 2X with no resolution or reason for delay. Plus I've emailed as well with no response. I now want to abandon this plan due to poor support and feel misled over the benefits offered by Viva and Nationsbenefits. I want to patiently warn others of this unexcusable, poor support for those who may look to depend on their services for their healthcare needs. Be warned!

  

  Business response

  06/18/2024

  We apologize for the frustration caused by this experience. Our records indicate that the member independently placed a hearing aid order via our Digital Hearing Experience (DHE) portal on May 18, 2024. Prior to processing any order through this portal, our team conducts a thorough review of the members hearing health questionnaire to determine if the member is a candidate for this option. This process includes speaking with the member to determine if they have the technological requirements for this option. Despite multiple attempts, we were unable to establish contact with the member via telephone. Voice messages have been left. We kindly request to be contacted at ************ Ext # *******. If it is determined that the member is a candidate for DHE, the order will be processed.

  Customer response

  06/21/2024

   
  Complaint: 21803619
  
  I am rejecting this response because: I reject the claim that anyone from Nationsbenefits has attempted to contact me. Much less there is no validity to their statement that anyone left any messages, thats unequivocally false. If the number now provided will connect me to someone who can help resolve this complaint I will attempt to reach nationsbenefits again. I would not have reached out to BBB to assist in reaching a resolution if all this was as simple as the respondent makes it seem. I am not satisfyed nor is my complaint resolved at this point on this date. 

  
  Sincerely,
  
  ***************************

  

  Business response

  06/28/2024

  We have been unable to reach the member at the number provided/on file. Multiple attempts and  voicemails were left each time. Please see below the dates and times of our attempts:
  May 31, 2024 at 03:54 PM
  June 05, 2024 at 04:41 PM
  June 07, 2024 at 03:24 PM
  June 25, 2024 at 03:31 PM
  June 26, 2024 at 12:54 PM
  To proceed with the hearing aid order, we kindly request to be contacted at ************ Ext # ******* at your earliest convenience. A verbal pre-screening is required before we can ship the devices. This ensures we are providing the most efficient care for your overall hearing health. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩