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Find a Location

HCA Florida Westside Hospital has 1 locations, listed below.

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    Business ProfileforHCA Florida Westside Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8201 W Broward Blvd, Plantation, FL 33324-2701
    BBB File Opened:
    6/8/2023
    Business Management
    • Anna Ansell, Manager
    Contact Information

    Principal

    • Anna Ansell, Manager

    Customer Contact

    • Anna Ansell, Manager

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    Prior to my surgery on 11/3/2023, I made a payment to the hospital with a negotiated rate at 20% off. Months later, the hospital returned the funds to me stating that my insurance was paying for the entire surgery. March 1, 2024, HCA sent me a bill seeking a payment in the amount of $2,581.12. This is unacceptable as I had already paid the hospital, the hospital returned the funds, and now they want the full amount back. Upon calling the billing department stating that the funds were no longer available and the best I could pay them was $1,000, they would not accept that amount.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Beatriz R

    1 star

    02/16/2024

    9/12-9/14/2023 - HOSPITAL STAY The hospital has the worse administration department and ***************************** Department.I need an Attending Physician's Statement to be able to submit a claim to my Hospitalization Insurance, but the hospital administration denies me the information on how to get this. My attending physicians only attend at this hospital and do not have a direct office. I have been calling he hospital to all departments to see if there is an employee who would know what to do, but all just transfer from extension to extension. If the hospital does not resolve this issue, i will end up not paying for this stay.Also the stay at the hospital took a whole day to discharge me on 9/14/2023 because the doctor took forever to come to sign the documents, in this was the hospital would continue milking my insurance for an entire day, only providing food. Outrageous that people cannot get sick because this is a torn system that charges for $2000 for an Ibuprophen once you step a hospital.

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