Business ProfileforCastle Group

Castle Group is a predatory company that cares ONLY about their profits, not their residents. Every month since buying my condo in 2013, I have paid my full HOA dues on time. In January 2024, my ACH did not update for some reason and unfortunately I paid the 2023 amount ($391) instead of the 2024 amount ($461). When I realized this mistake, I immediately sent a check for the difference ($70). Castle Group took my money and STILL fined me $450 in late fines. That is over 6 times the amount that was initially late. I tried to resolve this with Castle Management for 6 months but I finally gave up and paid the $450 because they threatened to increase the fines even more. Castle Group refused to put my appeal on the Board of Directors' agenda for 6 months so that I could receive due process (as required by Florida Law). During that time, my fine ballooned from $55 to $450. And when they did finally put my appeal on the Board's Agenda, they forgot to send my appeal documentation to the Board. This is typical. The management office has been characterized by incompetence, unresponsiveness, and extremely high turnover since Castle took over. In fact, residents just received an email yesterday that the entire office staff resigned AGAIN. So now we will bring in our 5th property manager of 2024. I filed a complaint with the BBB but Castle claimed that they were the "wrong company" and the complaint was closed. They are the management company for my HOA which is called Quarter at Ybor in Tampa, FL. They are stonewalling so that my complaint will not appear on the BBB website. This is why they have an A+ on BBB in spite of a 1 star rating from their actual customers. Fortunately, the Florida HOA Law that went into effect 7/1/24 will stop Castle's predatory fining practices. This is clear proof from our state legislature that what this company has been doing is unethical and unjust. Hopefully, they will finally see the light and do better in the future.