Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from auto show May 2, I was guaranteed a 30 day warranty, on May 24 I noticed *********** mixing in the oil ********************* I called the salesman and he spoke with the ** and by me staying a 100 miles away and the truck wasnt drivable I was told to pay half on the tow, which was wrong already but I agreed to it because I felt like I had no choice with these guys, tow was $300, they had my truck for two weeks, after receiving my truck back claiming the repairs was made, two days later june 12, the same problem happened again and during this time I was having problems with management not answering my phone calls, until had to drive down there to speak with the ** which he agreed to pay for the tow, also since the second incident I also took the vehicle to the ******** dealership and had a diagnostic test ran which cost me $200 and was told I need to take this truck back to the dealer because theres major issues going on with the jeep, one issue he noted losing pressure in head gasket, Well during the back and forth with Autoshow finally June 18 they pick up my vehicle, again they claim they fixed the problem after another three weeks of them holding my vehicle, well now as of Aug 25 accrued the same problem, now they want me to pay the tow fee, I cant keep going back and forth with these guys it me vs them so there using that against because I was being so nice & patient but now I need help to get this resolved, the vehicle was financed through my bank after taxes It estimated around $51,00, between me not to much driving my vehicle do to maintenance and paging payments, car insurance and they want me to keep paying for stuff that was covered in the 30 day warranty that was extended due to same repairs, I need help . The make and model 2018 jeep Cherokee 2018, I have pictures and text messages to back up my complaints also witness.

  

  Business Response

  Date: 09/15/2024

  Thank you for forwarding the customer's complaint to us. As the customer has state that he had brought the vehicle to us twice for the same issue, both times we could not duplicate his concerns but a precautionary we replaced a few parts that we didn't think they were required to be replaced. The last time the customer came in we offered to check the vehicle again but he needed to tow it to us. Since, the last time the customer picked up the vehicle he put in a substantial amount of miles and had the vehicle for over a month without any issues. We still offered to check the vehicle again free of charger. He stated that he is not going to pay for the tow and he will handle the issue himself. That was the last we heard from the customer. We have never refused to check the vehicle and we gave him the option to bring it in. As always we try our best to satisfy every customer we have. Thank you   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from auto show sales on 03/10/2023 I left the lot from purchasing the vehicle and noticed a few issues after signing all paperwork due to not being able to test drive the vehicle.I texted my sales person that there was a few things I would like for them to look at i then returned the car for them to look at i went back to work while leaving the suv here to be looked at they advised me of one issue that a sensor needed to be replaced and it should resolve the issue the issue persist I returned the vehicle i have even called and advised them of other issues with the vehicle not wanting to drive and i was advised because there are no codes or check engine lights was on there was nothing they can do I continued to advise them of more issues within the 30days of having the vehicle and they continued to tell me they couldnt fix it because they didnt know the issue i have tried to use my warranty and cant use the warranty because the issue is not covered i then go to cancel my warranty today on 10/02/2023 and i was advised it was cancelled back in march but my car payment are still the same no one can explain anything to me i was never notified about any of this i even had to wait a month and a half just to get them to transfer my tag over to the new vehicle my entire experience with this company has been horrible my door hinges are completely rusted and breaking and they are telling me everything i have been complaining about from day one im responsible to fix even the issue with my lights in that was being caused by the batter going bad i am held responsible.They are even telling me that i havent voiced half of my concerns about the vehicle because its not in writing they also didnt keep a log of when I would bring the vehicle in to be checked he even gave a bogus excuse to why I would hear a knocking noise in the back of my truck and now im left to fix everything when all of my concerns where voiced the first night of having the vehicle and 30 days

  

  Business Response

  Date: 10/03/2023

  I hope this message finds you well. We appreciate the opportunity to respond to the concerns raised by ************************* regarding her 2013 Buick Encore purchased on March 10, 2023. We take customer satisfaction seriously, and we regret any inconvenience ************** may have experienced.
  Upon investigation, we confirmed that ************** brought her vehicle in for repairs twice, which were successfully addressed in April of this year. Subsequently, she contacted us in mid-September regarding her engine light issue. We promptly examined her vehicle free of charge and identified the problem as a faulty purge valve, which needed replacement. We provided her with a good-will gesture, offering to cover a portion of the repair costs, reducing her expense from $150.00 to $100.00.
  It's crucial to note that our dealership provides a standard warranty on vehicles sold without a factory warranty, which is 30 days or **** miles, whichever comes first. ************** reported the issue after driving more than **** miles since her purchase. We stand firmly behind the terms of our warranty, which she had exceeded by a significant margin.
  We understand that unexpected vehicle issues can be frustrating, but it's important to recognize that our offer was made in good faith, taking into account the mileage and the terms of our warranty. We believe our proposal was fair and reasonable given the circumstances.
  Additionally, ************** had the option to purchase an extended warranty at the time of the sale, which would have provided her with additional coverage beyond the standard warranty period. Unfortunately, she chose not to avail herself of this option.
  We value ************** as a customer and regret any dissatisfaction she may be experiencing. We remain committed to resolving this matter amicably and professionally. If she has any further concerns, we encourage her to contact us directly so that we can discuss her situation in more detail.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealer a month and a half ago and the transmission jammed , when I reached out to the sales person which was really helpful to get the sale but not much after. they told me there is nothing they can do and that im outside of my 30day warranty period. this is a 2020 truck a transmission don't just go on a truck this new this was a long standing issue and they sold me the truck knowing that and then decide not to help me. -DATE OF TRANSACTION JUNE 17TH 2023 -MONEY PAID $37,800 THE BUSINESS REFUSE TO RESOLVE THE PROBLEM

  Customer Answer

  Date: 08/10/2023

  after my initial complaint on the 7th of august , the sales manager at the dealer reached out to me stating that I should bring the truck in and they will repair it , after considering that it will take for me to get the truck there which would be towing etc. I reached back out to the sales manager and requested that he put it in writing that once I take the truck in they will fix it, he then retracted his statement saying that he meant that if I take it in they will fix it at there cost meaning what ever it cost them that's what I will pay versus paying to fix it at a regular auto shop. I told him that I should not have to pay anything to get it fix being I shouldn't be in this situation in the first place after it just being one and a half months since I both the truck.

  I have not heard from them since. 

  

  Business Response

  Date: 08/10/2023

  I hope this message finds you well. I am writing in response to the complaint filed by Mr. *************** regarding his purchase of a 2020 Ram **** from Autoshow Sales and Service on June 17th, 2023. We appreciate the opportunity to address ************** concerns and provide clarity on the matter.
  At the time of purchase, Mr. *************** was informed that our warranty covers the engine and transmission for a period of 30 days or up to **** miles. ************** ************** vehicle exceeded the mileage limit within the warranty period and has since accrued approximately **** miles.
  In response to ************** concerns and in an effort to assist him beyond the warranty period, we extended an offer for a transmission service at our dealer's cost. We acknowledge that there might have been some confusion in his understanding of the offer. To clarify, our offer entails covering the labor and associated service costs while requiring the customer to cover the expenses related to parts, as well as labor, without any dealer markup.
  We wish to reaffirm our commitment to resolving this matter in a fair and reasonable manner. Our offer to provide a transmission service including transmission flush and filter replacement remains valid. ********** will be responsible for the costs related to parts and labor, without any additional dealer markup.
  We value our customers' satisfaction and are dedicated to ensuring that ************** 2020 Ram **** continues to perform optimally. We kindly request ********** to contact our service department at his earliest convenience to arrange for the transmission service or to discuss any further concerns he may have.
  We greatly appreciate the Better Business Bureau's involvement in resolving customer issues, and we are fully committed to addressing ************** concerns and providing a satisfactory resolution.
  
  Thank you for your time and attention to this matter. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2023 I was approved for two vehicles at this dealership. The rep had me put a deposit down online to hold the vehicles. One of the vehicles were sold. Since then I compromised to find another vehicle to replace the one they sold which was supposed to be held for me. Its been two weeks Ive been waiting on contract work for a vehicle purchase. The rep rarely communicates. Rarely calls or returns emails when promises to. *** been told multiple times my deal was mailed out when it wasnt even done. Been told multiple times it would be complete by end of the day and still hasnt been. I call multiple times a day requesting my rep who rarely seems to be working or answer. *** requested a new rep to take over my deal. Requested with the sales manager and asked for help to be told theres nothing he can do. Have asked how to get a refund on my deposit to be told I have to wait for the rep to do it who is never available or answers. This dealership has my money for deposit and ** continuously unsuccessful multiple times a day at acquiring my contracts or a refund either one!

  

  Business Response

  Date: 03/06/2023

  Hello, 

    We will be refunding *************** her money. We were trying to get her approve with other lender to get her into a vehicle but she wanted 2 cars. In the end we couldn't get it done. The refund was issued back to her card she made the payment online with. Please let us know if there's anything else you need from us. 

  Thanks

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle advertised online through Car Guru- car priced at $26,990, I put $5,000 down- when they ran my credit for finance I was told my s**re dropped & I dis**vered a store credit card had mistakenly reported me 30 days late on amount that should have been credited back to me for returned purchase, the dealership offered to get finance at 17% interest & told me to straighten out error & just simply refinance. Well ***** much longer to resolve the issue than I imagined, but when I did I **ntacted my finance ** to get a payoff, and dis**vered that after buying for $26,990 and putting $5,000 down, plus paying in over $8,000 with high interest, my payoff was in excess of $28,000!!! I **ntacted dealer to ask for a **py of my invoice, & dis**vered only then that this dealer added $5,000 extended warranties, gap **verage, roadside assist policies to purchase! No **ntracts bear my signature, i have no idea how it is on one invoice, its not original sig. I never knew about **verage & plus, I have paid a mountain of repair bills myself! When I **ntacted the warranty ** to ask exactly what this policy **vered, they told me to ask my dealer, **uld not give me a list of **vered items, nor **uld dealer! All these Cos told me I had to ask dealer for a refund if I want to cancel! I believe this is absolute fraud! Now, even with a down-payment of $5,000 in cash given & after paying down my loan by $8,000, my payoff is so high, Im so upside down, so would have to pay in another $7k-$8k to be able to refinance this 2011 auto!! I am paying 17% interest! I believe this was nothing shy of being robbed, to not ask if I wanted such **verage, or advise me about the **st- but, not even knowing, I was not even able to use these bogus **verages for legitimate repairs I had done! When I asked them to cancel these **verages and issue refund, they apologized I was not informed! Not informed, to add $5,000 to my finance agreement, needs more than apology!!

  

  Business Response

  Date: 11/22/2022

  Thank you for forwarding the consumer complaint to us. We do pride ourselves in trying to resolve issues with customers diligently. As ************** has stated she purchased the vehicle in October 19th 2021. At the time of Delivery the customer always gets the chance to inspect the vehicle, we give them the chance to take it to their own mechanics if they want to. We don't believe in pushing customers to make a decision immediately. As a matter of fact ****************** came in October 17th 2021 and didn't purchase until October 19th 2021. That is a clear indication that we didn't try to persuade her in any way shape or form. ************** same as every customer is given the chance not only to inspect the vehicle but also look over the paper work as much as she like. She along with every customer have the right to take the documents home and look them over. We did not at any time push any after market product on **************. When she contacted us over 1 year later we explained to ************** that we will be more than willing to cancel the warranty and gap. She insisted in cancelling a product that she had for over one year. Many customers in the past have came to us requesting to cancel their after market products before the deal was funded by the bank. We are sorry that ************** feels that we tried to trick her in signing paper work with the products on it. We are in the process of cancelling the products and making sure the remaining funds are returned to the bank.

   

  Thank you for your understanding and consideration 

  *******************;

  General Manager

• Initial Complaint

  Date:07/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago I purchased a vehicle with a trade in of my own. The vehicle I got originally was not what I had wanted but I accepted it anyway due to their inability to get me accepted for anything else with my trade in vehicle. Deliberately overlooking the bald wheels and front breaks being worn down to the point of already needing a replacement, the vehicle not being serviced or detailed at the time of transaction and noticeable damage to the vehicle on the side during the transaction and me not being aware of it due to it being already too dark to see, within 2 day of me driving off the lot with the vehicles the alternator had died. I contacted them requesting a cancelation of the sale and to just get my trade in back they had told me they had "already sold me vehicle in a whole sale" so they couldn't undo the sale. Though they did replace the alternator, but just the alternator. The rest of all the repairs I am currently paying for out of my own pocket. A week after they replaced my alternator I went to go receive my transfer plates from my trade in that they held (due to the bank not instantly approving me I assume} they told me I need to pay for a title fee because they contacted the *** for the title, despite me having the title on me, I argued that they should have contacted me for the title, to which they essentially ignored me and I had to pay them due to my temp tags expiring in 2 days. Last weeks I received a call from the dealership requesting the title from me after I paid for the title fee to which I had to go back again to give them my title and they cut me a check for the title fee due them not ever actually calling the *** for the title and making me pay for the title fee. To which the check bounced as of yesterday. It also should go without saying if they did not have the title to the vehicle I traded them they could not have sold it via whole sale, so they lied about my trade to keep the sale locked in. There was definitely laws broken here.

  

  Business Response

  Date: 08/21/2022

  We are sorry to hear that ************** wasn't satisfied with the purchase of the vehicle. ************** purchased the vehicle knowing the condition of the vehicle, he had other options we do carry over 160 vehicles at any giving time. At no time were we informed of his intention to return the vehicle and get out of the deal. When we the vehicle broke down we did tow the vehicle in and replaced the alternator free of charge. As far as the trade in was concerned he had a lien that was placed on the vehicle and he needed to get a lien release from the dealer which was financing the vehicle he traded in. At the time of the sale he stated that he didn't have the title and our policy is to collect for a lost title. When he brought the title in the fee was refunded to him. At no time did ************** approach me personally or any of the managers regarding his dissatisfaction with the purchase 

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17557047
  
  I am rejecting this response because: I was not in fact aware of the condition of the vehicle at the time of purchasing it. The car was pulled up very meticulously with the scratched side facing the building every time it was showcased to me. Knowing that I work Uber as my main source of employment, it would make no sense for me to by a vehicle with very visible damage on the passenger side as well as a faulty alternator and serpentine belt. As for the tow, I used my AAA because I had been waiting close to 3 hours for their tow to come pick up the car, they claimed he would "Be there soon" the three or four times I called while I was waiting. They then proceeded to keep the car over the entire weekend, I remember the situation very clearly because I had to ask my father for help to pay my rent due it. As for the title situation, I don't see how anything stated clarifies why I was asked for the fee, denied the option to give the title, then proceed to be asked for the title to which I was given a check that bounced in return for it. The status of the car I traded in holds no relevance to the quality of the vehicle they sold me. Especially considering their refusal to undo the sale 2 days after when the alternator died because they claimed they already sold the trade-in vehicle despite according to their claim, didn't even have the title until roughly a month afterwards. I'm fairly certain you can't sell a car without it's title, ironic given their proclaimed issue with my trade-in, but I am no car salesman. Nonetheless, a check for $115 shouldn't bounce for a company that prides itself for being around for 20+ years. Curious to why their business checking account would have less than $115 dollars in it knowing they wrote a check for said amount the same day, let alone at any point in time, but that's not my place to speculate I suppose. I most definitely made it clear with every person I had talked to that I wasn't satisfied with my purchase. The fact that they claim they didn't hear anything about it would only show how much communication their team has if I were even to believe them, which I don't. This response is obviously just a feeble attempt at plausible deniability to avoid further investigation. Though I guess expecting a ********* Used Car Salesman to be honest in any capacity is pretty farfetched in retrospect given the complete lack of structural laws for Car Sales in the state of *******. I do not accept this brush off of an email an adequate response and I take offense to it's dismissal of me as a customer who purchased a $12,000 investment from them.

  
  Sincerely,
  
  *************************