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Business Profile

Property Management

Association of Poinciana Villages Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Association of Poinciana Villages Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Association of Poinciana Villages Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased my home and was blindsided by a phone call demanding an immediate payment of $10,000 in HOA fees. I was told that if I didnt pay, a lien would be placed on my property, putting my home at risk of foreclosure. There was no prior notice, no breakdown of chargesjust a threat hanging over my head. This is my home, my familys shelter, and now Im being extorted under the threat of losing everything. The fear of foreclosure looms over me, and I feel powerless against an HOA that seems determined to take my home.

    • Initial Complaint

      Date:10/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the The Association of Poinciana Villages. I have had an ongoing dispute with the *** since 10/14/23. The *** has been adding late fees against me since last year for a moved garbage can that was moved when i was on vacation for a month for my daughter giving birth. When i returned home the fee was already at $1000 dollars. I requested a hearing, because I'm elderly and on a fixed income. I asked for a hearing i was denied. I offered to pay in installments I was denied. I was asked to prove extenuating circumstances that i was out of town which i did with my flight tickets. i called the office repeatedly and i could not get anyone to resolve it. i was just told to pay. Every thing i did was disregarded and overlooked and the board voted twice without my knowledge to keep this fee in place. Today 10/18/24 they denied my association fees. I was told it was sent to collections and they have no further information to help me resolve it. I am unsure how to fight this because the *** seems to have all the power. There is lack of transparency with the community member which make the problem hard to resolve. Please advise

      Business Response

      Date: 11/01/2024

      Proper notices were sent and an extension was given to correct the violation. Friendly notice sent  on May 31, 2023, second notice on August *******, third notice sent on October ******* for hearing date of November 2, 2023. Extension was given which fine was imposed on May 17, 2024. 

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IN RESPONSE TO THE DECISION OF NOT REMOVING THE FINES, EVEN THOUGH I AN ON DISABILITY (FIXED INCOME), AND I AM NOT PHYSICALLY ABLE TO DO CERTAIN THINGS MYSELF, OR PAY SOMEONE TO DO THEM FOR ME, I STRUGGLED AND WAS ABLE TO GET IT DONE AND COMPLETED, AS WELL AS SEVERAL OTHER THINGS AROUND MY HOME AND TO NO AVAIL, HAVE YOU PROPLE ARE DEAD SET ON REMOVING THESE ENORMOUS FINES THAT ATE IMPOSSIBLE FOR ME AS ON DISABILITY TO PAY. WHILE I WAS CIRCLING THE ***** I HAVE NOTICED SEVERAL HOMES WITH FURNITURE IN ***** OF THEIR HOMES WITH NO COVERING, GARBAGE CANS IN ***** AND SEVERAL OTHER ISSUES, LIKE DIRTY AND CRACKED DRIVEWAYS, FINES THAT I HOPE YOU PEOPLE ARE EQUALLY AS HARD ON THEM AS YOU ARE HARD ON ME. TO ME THIS FRRLS LIKE DISCRIMINATION, IN WHICH I WOULD PROBABLY NEED TO CONTACT THE *****. I WILL BE REACHING OUT TO OTHER PEOPLE TO SEE IF THESE FINES AVE BEEN IMPOSED ON THEM AS WELL. DESPITE MY EFFORTS TO CLEAN MY DRIVEWAY, REMOVE FURNITURE FROM THE ***** OF THE HOUSE, ENSURE THE YARD HAS BEEN CUT ND KEPT UP, AND TRIM BACK ****** IN ***** OF THE HOUSE OF THE HOUSE WITH MY DISABILITY, AND WITHOUT THE HELP OF, ANY HANDYMAN, BECAUSE I CANNOT PAY THEM, STILL NO MERCY ON YOUR RELENTLESS PURSUIT TO BRING MORE HARDSHIP UPON ME. ONCE AGAIN, I AM ASKING THE COMMITTEE TO PLEASE RETHINK YOUR POSITION, AS I AM WILLING TO PAY A FINE WITHIN A REASONABLE AMOUNT, BUT $2000 IS DEFINITELY PART OF PAYMENT WITH DISABILITY AND A FIXED INCOME.

    • Initial Complaint

      Date:08/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need association clean all this a lot tree in the canal please have to employes finish the Job and cut all this

      Business Response

      Date: 08/22/2024

      Thank you for the information, it has been forwarded to our *********************** who will take care of this matter.

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not receive any notifications in the mail from my *** (Association of Poinciana Villages) for the annual assessment of 2024. I did not receive any late notices from my ***. I did not receive any notices from my *** that my account *** go to collections. All I received was a certified letter on 5/20/2024 from *************************, PLLC stating I owed an *** assessment of $101.68, collection fees $200.42, attorney fees of $330.00, and postage fee of $13.33. I immediately contacted my *** about the certified notice and letting them know I did not receive any prior notices and they told me I would have to dispute the issue with *************************, PLLC. I emailed a (formal dispute) to the *** and *************************, PLLC stating that I did not receive any prior notices in the mail, but no one has responded to address the issue. *************************, PLLC just email me back on 5/30/2024 with an updated validation of debt with more fees (*** assessment of $101.68, collection fees $200.42, attorney fees of $580.00, and postage fee of $15.49, copy fees $6.00). My *** assessment fee is only $101.68 and they are trying to charge me more than quadruple. This is unfair collection practices on both parts of the Association of Poinciana Villages and *************************, PLLC.Due to the notices not ever being received from the ***, I am requesting *************************, PLLC remove this account from collections and send back to the *** and allow me to bring my account up to date. I called *************************, PLLC and the receptionist voicemail just picks up and no one calls you back.

      Business Response

      Date: 06/19/2024

      Attached in this response is copy of the ****************************************** November 2023 to all homeowners and in January 2024 we sent a notice of late assessment, in addition another notice of late assessment was sent in February 2024.

       

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 3 weeks I've tried to get in contact with the Association of Poinciana Villages about my neighbor who leaves all his trash in the yard. At night raccoons are running around 2 to 3 of them. And the neighbors don't care. It's disgusting. Poinciana Villages doesn't care either. I've tried for weeks to have someone come to get my neighbor to clean up his trash. Nothing has happened. I want to issue resolved ASAP.

      Business Response

      Date: 04/08/2024

      This concern has been forwarded to our ***************************** For future inquiries please contact our **************************** directly at ************** or via email at *********************************************************************************.

       

      Customer Answer

      Date: 04/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HOA cannot provide an annual HOA statement for my property address as requested from my mortgage company in order to finish an application for a loan modification. Been to their office multiple times. I was only offered a payment history ledger, which is not accepted by my mortgage company. I feel that they do not have a staff that is competent to draft a statement or they just dont care.

      Business Response

      Date: 04/29/2024

      Attached is copy of our 2024 Annual statement that was sent to all homeowners stating the yearly and monthly assessments for this year and is provided to any homeowner as requested. A homeowner can also obtain a copy of their account payment history at any time.

    • Initial Complaint

      Date:02/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Paid my *** fee 5 days later than usual. Recieve letter from the Association of Poinciana Village 2 day post payment. Charging me a $50 dollar late fee for a $25.49 bill. When I went to their office in attempt to resolve the issue. Not only was the lady at the office that I spoke rude. But she lied and said that I made a payment on 1/24. When in fact he payement was made on 1/20/2024. When I showed her the recipet showing proof of payment with a ************* stamped on it. She proceed to this regard my recipet, unwilling to listen to my complaint. Instead demanding avpayment. According to her $25 from the $50 late fee is a collection fee on a bill that was paid 2 days before their letter to me was generated. Informing me that I had made my *** payment late in the month of January. How is this legal? This Association is known to commit fraud against their resident and has been sued in the past regarding this same matter. The President of the *** *********************** have several lawsuits pending against him due to real estate fraud. And he seems to have a personal vendetta against me. Due to issues that I had in the past with him. Therefore I believe their action towards me is a form of retaliation. I just want to know how is it that this country allows citites from another country to do business in ***************** and commit fraud against tax paying cititzens. Because allegedly *********************** the President of this Association is a ******** cititzens who has been scamming ******** citizens out of their money

      Business Response

      Date: 02/15/2024

      Attached is the annual statement for **** that clearly states payments after the 15th are considered late and a late fee of $25 will be incurred as well as additional collection fees. At this time the collection cost fee was waived but not the late fee as payment was made after the 15th.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2022, I closed on my home in Poinciana. The lender gave them my 2 checks in total during closing amount of $1200.00. My fee's were only $747 leaving me a credit for $453, I continued paying in 2023, called when I got letters and even if a payment didn't go through I still went back and paid a total of $941.95, that plus the credit if $453 , ****, paid for the year they said I had NSF charges which I know I paid, however even if I didn't but I did fees for 2023= ****** , if i owed 120 in NSF that still leaves a credit of $278 dollars , but they sent My account to ****** and ****** and threatened to put a lien on my home ! Although they have been overpaid, and the debt collector refuses to even do the accounting correctly..Then they say they can't talk to us Although the *** representatives are the ones who made the errors, I can not understand why they are refusing to correct this ... even with the proof!!!

    • Initial Complaint

      Date:01/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This village of Poinciana looks more like a semi-truck parking at area as semis and trailers are being parked alongside the pond on Laurel **** two rows of six semis and trailers double parked in the grass, also semis are being parked in the so-called fire lane behind the houses on ***************. It is also noted does not appear to matter where you drive in Poinciana that semis trucks are being parked alongside of several roads. Is this what my and other residents Hoa yearly assessments are for to support semi-truck parking? This place is beginning to look like a slum village.

      Business Response

      Date: 01/09/2024

      Attached is the contact information for Osceola County as a complaint would need to be made to the County directly to the Code Enforcement department. 

    Association of Poinciana Villages Inc. is NOT a BBB Accredited Business.

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