ComplaintsforHgreglux.com

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last week on Friday, I bought dodge charger sxt 2019 with 6000 miles. I was assured that the car was in excellent condition. The deal took place. The road home lasted 200 miles. On the next day I got electrical issues. Call to HGreg management, They gave me the address for service, after 4 days electrician say: This car have a lot of problems. The car has already carried out maintenance of electronics, there was a complete replacement of the dashboard, there was an incorrect connection, because of this the electronics burned down. And now they need more time for fix it. l own a car for a week, I drove for 1 day. Am I happy?No. Do I recommend buying a car here? Your decision. If you buy a car from HGreg, you pay money for the car to be repaired, you can't drive it and be happy. So why do I have to pay for it?Why lux HGreg selling lemon car and then trying to fix it?

  Customer response

  08/20/2024

  The situation changed when a knowledgeable person started the case. I got a call from a manager from HGreg ***, introduced himself as ****************, kindly apologized and said that he would personally take matters into his own hands, providing several options for solving problems. The promise was indeed fulfilled on time. The problem is solved with compensation. A responsible act of a responsible person, worthy of respect. Thank you for attention and help

• Initial Complaint

  09/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear I hope this email finds you well. My name is ***************************** *******, and I am writing to dispute a recent hard inquiry on my credit report that was conducted by *********, an auto dealership, on July 23, 2023. I believe this inquiry was made without my consent, and I would like to request its immediate removal from my credit report.The unauthorized hard inquiry by ************ has negatively impacted my credit profile. I did not initiate any business or transaction with them that would justify such an inquiry, nor did I provide consent for them to access my credit information. As a result, this inquiry has the potential to affect my creditworthiness and financial standing, which is of great concern to **** kindly request that you investigate this matter promptly and take the necessary steps to remove the unauthorized inquiry from my credit report as soon as possible. I believe that the removal of this inquiry is crucial to maintaining the accuracy and integrity of my credit history.Please find my personal information below for reference:Full Name: ***************************** ******* Date of Birth: 10/27/1988 Social Security Number: ***** I appreciate your attention to this matter and your assistance in resolving this dispute. If you require any additional information from me to facilitate the investigation, please do not hesitate to contact me at ************************* or ********** I look forward to a prompt resolution of this issue and the removal of the unauthorized credit inquiry from my credit report. Thank you for your assistance in this matter.Sincerely,***************************** ********

  Business response

  09/01/2023

  We only do an inquiry on a customer credit if the customer give us their information.  There is no way of knowing customers personnel information if it is not given to us or submitted online

• Initial Complaint

  06/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used 2021 Porsche 911 Targa 4S on May 26, 2023. I was given a window sticker from the dealership that showed the sticker price with options to be $186,990. I used this price to both make a decision as to what to bid for the car and whether or not to accept the counter offer.Now that I have taken ownership of the car, I was able to download the window sticker from the Porsche website. I noticed the Porsche window sticker has the price of the car at $182,770 which is a $4,220 difference.Upon inspection of the two stickers, I noticed there were two errors on the sticker the dealership gave me:1. Sport Exhaust System w/tailpipes $2,950 2. LED ************* Headlights in Black W/PDLS+ $4,010 In the case of #1 it was already included in the Sport Package, so was double counted and in the case of #2, the actual price was $2,740 not $4,010 as their sticker shows. This inflated the price of the car by $4,220.When I confronted the dealer and told them that this sticker was false and misleading and I relied on it to make an offer and accept their offer, they offered me a free service and a couple of detailing appointments. I just had my car serviced this week since it needed it and I don't need their detailing. I told them it was fair to split the difference and they refused to. I am therefore filing this complaint. Whether intentional or not, the sticker was wrong, I relied on it to buy the car and I think my offer to split the difference was more than fair.

  Business response

  06/05/2023

  In respond to this complaint.  We provide the following disclosure on our website

  Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Dealer is not responsible for errors and omissions. All vehicles are subject to prior sale. Price does not include applicable state sales tax, title, license plate, pre-deliver service charge of $1299.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale), electronic service charge of $699.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale).

  In addition customer had the right to get the car inspected by a 3rd party prior to the sale.   

  Customer response

  06/07/2023

   
  Complaint: 20137644
  
  I am rejecting this response because:

  My right to inspect the vehicle is irrelevant.  I am not arguing there is something mechanical wrong with the car I am arguing the sticker they gave me was false and a misrepresentation of the truth.  All decisions of the car like market value, what the bank will loan against the car, what the ultimate sale price is all originates with the sticker.  My complaint is regarding their inflated sticker.  If they buy that data from a service then they should go back to the service and recover the loss from them.  As to them not being responsible for selling an item, like a car which is pretty regulated,  with erroneous and misleading information I cannot say is true or not.  I suppose I will have to take this up with the state and perhaps see if the state is willing to do an audit as to how many other cars they have with incorrect stickers as consumers are making decisions based on that information and it's false, incorrect and misleading.

  
  Sincerely,
  
  *************************

  Business response

  06/07/2023

  Unfortunately customer can not accept that a disclosure is placed for possible in accuracy's .  It clearly states dealer is not responsible for for errors and omissions  Customer could have done his research prior to purchasing the vehicle.  Customer purchased the vehicle because he or she liked the price of the car.  

  Customer response

  06/07/2023

   
  Complaint: 20137644
  
  I am rejecting this response because:

   

  I will take it up with the state.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 Range Rover Sport from ********* in Pompano Beach, ** on January 14, 2022. I worked with sales person *********************** and financed the vehicle with an auto loan from **** of America which was arranged by the dealership. Though purchased in *******, the vehicle was shipped to *********, ** and was to be titled in the *****************. Most of the transaction was pretty typical for buying any used car. ********* required that I use their service provider, "DMV Nationwide", to complete all registration and titling. For this privilege and others, they charged a variety of fees (some better disclosed than others) in addition to the price of the vehicle. Nearly 7 months post-purchase, ********* has failed to provide me with a ******** Title for the vehicle. My repeated inquiries have been answered with misinformation or not answered at all. ************'s final response was that I needed to deal with this myself. I would like them to complete the job for which they have been very well compensated and provide me the required ******** Title.

  Business response

  11/17/2022

  Please be advised *********************************************** purchased a 2018 LandRover RangeRover Sport VIN# ****** from ********* on 1/14/2022 was provided a Buyer's Order with all fees the dealership charged to process tag/title work with our third party DMV Nationwide. In addition there were numerous emails and phone calls to ************************ explaining in detail the out of state taxes, ******* tax and tag/title fees being charged. I also explained to ************************ when the customer chooses to finance a vehicle there is a lienholder put on the title. Therefore, in this case ************************ financed the 2018 LandRover with **** of America whom is the lienholder and the  owner of the vehicle not ************************ the purchaser. The ***************** is a title-holding state and the customer is not provided the title until the loan is paid in full. Once the vehicle is paid in full with **** of America it is the customers responsibility to reach out to **** of America and request the title, not the dealership. 
  
  
  At this point ********* has finished the job and provided exceptional customer service to ******************************************    

• Initial Complaint

  02/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just bought a **** ***** ******* hellcat from Hgreg lux and the car is having problems i had it towed to Hollywood Chrysler jeep and I have no car now after I just spent 50,000 down for the ***** ******* and now I’m asking the dealer for a refund because the car he sold me has problems he told me he can’t give me a refund and I need help with this that’s why I’m filing this complaint the salesman’s name is *** ******** I am very upset about this I need this resolved as soon as possible

  Business response

  11/18/2022

  This client had a minor warranty covered issue that he noticed after delivery. The car was fixed under warranty at his local dodge dealership. The client demanded new tires on the car, which we paid for in FULL to satisfy the client, despite the tires having plenty of tread when the vehicle left the dealership. The client told us that he would fix this BBB notice if we paid for new tires but has failed to hold up his side. We reached out multiple times via text and phone call and the client never returned our calls or fixed the BBB comment. We have satisfied the clients demand to have the tires replaced.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩