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Customer Review Ratings
Average of 75 Customer Reviews
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Review fromDavid Y
Date: 03/12/2025
5 starsI am a repeat customer and that says a lot. This is the second car I have shipped cross country with Direct Connect Auto Transport. Their website and booking process is super easy to use, their prices are excellent, and their drivers are very professional. I started by getting a quote for shipping my car, and I worked with ******* at Direct Connect. But then, for about two weeks I debated whether to ship the car or purchase a new one instead. No sales pressure at all from Direct Connect. Eventually, I decided to ship the car and ******* helped me complete the booking and schedule a pick up date. My car was loaded on the transport in **, and nine days later it was delivered to me in **. Easy peasy!Review fromRhonda E
Date: 03/10/2025
5 starsKristen D was wonderful & helped me so much in transporting a car to Ft Worth Tx from Fl for my son who desperately needed a car. I'd tried several other companies & they all were trying to scam me out of more money so I was so grateful for calling her & talking to her on the phone. Also the driver was also great (Walter) & I'd highly recommend this company to anyone looking to transport a car!Review fromkv s
Date: 02/24/2025
5 starskv s
Date: 02/24/2025
One of our best choices in 2025 was to select DIRECT CONNECT AUTO TRANSPORT, Inc., to ship our car from ******* to **********. We have never shipped a vehicle and were 1000% clueless about the process. We filled out an online form seeking companies and, unbeknownst to us, learned this was mistake #1. We received her 50 replies via email, texting, and phone calls, offering their business with a few giving quotes. Of the first ten, there were offers from $500 to $800, all reasonable and too good to be true. I contacted the $500 offer and became suspicious when he wanted me to cashApp the $150 deposit to his mobile number. When I first requested the paperwork to sign, he responded the paperwork came after the deposit commitment: Hah! NOT!! That company and others stalked me virtually. I decided to look up each company on BBB and read reviews on ******, Reddit, and Yelp. I selected the top 3 companies meeting all our criteria: BBB accredited, rated, and overall reviews averaging 4.50-5.00. I first called Direct Connect Auto, and Miss ******* D, who answered the call, was courteous, friendly, professional, and very caring! She patiently answered our questions, explaining the process to us. She quoted us $1200 for door-to-door insured delivery and emailed the paperwork to allow us to review the offer. This type of professionalism was what we sought, where we signed the contract, paid the deposit, and confirmed arrangements. Transporting a car across the ** for $500 was ridiculously suspicious. After reading the review and others, we learned that scammers demanded much higher payments at pickup and/or dropoff sites. DIRECT CONNECT AUTO TRANSPORT is the real deal! RUN as fast as possible to book this company as they are honest and efficient and pick up and deliver when they say! Excellent customer service from ******* D is unmatched. Its accurate pickup and delivery dates/times made life easy! DIRECT CONNECT AUTO TRANSPORT "ROCKS"!! KUDOS and BBB's A+ rating is very True!
Direct Connect Auto Transport, Inc.
Date: 02/28/2025
Than you so much for the Kind words and great review. We hope to be able to serve you again in the future!!Review fromScott P
Date: 11/26/2024
5 starsPurchased from an out of state dealer 550 miles away. Direct Connect inspected the vehicle at the dealership, took pictures and delivered to my door the following day! Professional and prompt communication all the way! Highly recommend this company.Review fromdavid s
Date: 11/11/2024
5 starsPerfect & ***** was A1 - ***** kept us up to date every step of the way..we were completely comfortable - the ************** she selected got the job done - we'll be a customer of Her's into the future ...thank you for a job well doneReview fromMelissa F
Date: 10/24/2024
5 starsMelissa F
Date: 10/24/2024
They were fab! They helped me recover after a fake company stole my money. They got my car from florida to tx with no issues. The driver even took photos and sent them once every 4 hours so I'd calm down. Thank you!!!Direct Connect Auto Transport, Inc.
Date: 10/25/2024
Thank you so much for the review and comments *******! It was a pleasure to serve you!!Review fromMelissa D
Date: 09/05/2024
5 starsMelissa D
Date: 09/05/2024
***** has helped us move our vehicles on two separate occasions. She is the best! Always friendly, professional, and helpful!Direct Connect Auto Transport, Inc.
Date: 09/09/2024
Thank you so much *******, ***** is the best!! I appreciate your business and the great review. We look forward to serving you again soon!Review fromKayla R
Date: 06/26/2024
1 starDONT DO IT! Bad drivers- requesting money in zelle other than the required deposit - wont pick up or drop at your house like advertised - asking for more money upon delivery - no one answers or return your call when driver wants more money. I read other good reviews and now convinced they are fake as i was unable to leave a negative review on their webpage. Go with someone else!!!Review fromHannah R
Date: 05/22/2024
5 starsHannah R
Date: 05/22/2024
I have had nothing but good experiences with Direct Connect. Specifically, ********************* was so helpful and kind. She went above and beyond to help me! I am satisfied and will continue to use them!Direct Connect Auto Transport, Inc.
Date: 05/27/2024
Thank you ******! I agree with you, ***** is very helpful and Kind. I appreciate your review and look forward to working with you again!Review fromKirk T
Date: 05/08/2024
1 star***BUYER BEWARE*****PCSing MILITARY STEER CLEAR!**If you are going to go with Direct Connect Auto Transport, prepare yourself. Having my truck shipped from the ********** to ****** has been a nightmare which started over four months ago when I decided to go with Direct Connect. Ive been promised more than 10 times that my vehicle was going to be picked up for transport, and Im still waitingoriginal ship date was 4/23!Be prepared for:The truck broke down and the driver never told me.The driver wants $200 more dollars, are you okay paying that?I promise, theyll be there tomorrow for pickup.Despite signing on with Direct Connect in February, my vehicle has now missed the ship date and I will have to pay car rental fees in excess of $1000 on top of the $3200 Ive already paid the company!I also have to mention that they will not communicate with you regarding updates. You have to continually call and ask for updates.I could not be more disappointed and taken advantage of throughout this process!!! I highly encourage everyone needing this service to take your business to a company that values it! I would love someone from management to reach out to me to discuss details.
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