Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025, I took my 2018 Chevrolet Silverado in for a needed repair of a warped manifold. According to the mechanic, the warping of the manifold caused the fasteners (bolts) to break. United States Warranty Corp is claiming the fasteners broke first which caused the manifold to warp. It takes great pressure to cause the fasteners to break, so it could only be because manifold warped first. I am asking for United States Warranty Corp to cover the cost of the needed repair

  Business Response

  Date: 03/28/2025

  RE:  Contract Number#:          NWCV100965
         Contract Holder:               **** *****
         BBB Number:                    23113644         
  
  
  Dear ****** *.:
  
  United States Warranty Corp. ("USWC") has received complaint dated March 25, 2025, which were forwarded to the ********************* for review and response. USWC administers the Vehicle ************************** contract") purchased from ****** ********* on March *******. We hope you find the following information helpful.
  
  The service contract you purchased is not a warranty or ************ with any contract, there are specific terms and conditions that must be followed. The service contract clearly outlines the covered components, those that are not, and the events excluded from coverage. Certain conditions must be met for a claim to be covered, and there are also coverage exclusions.Importantly, the selling dealer, repair facility, or a third-party inspection company cannot determine what is covered under the service contract.
  
  Our team has conducted a comprehensive review of your file, and we can confirm that your claim was adjudicated in strict accordance with the terms and conditions of the service contract. The exhaust manifold needs repairs because the fasteners that hold the manifold broke. According to what was reported to us, the exhaust manifold did not experience a material failure of its own, it failed due to the broken fasteners. Fasteners are excluded under Section H, subsection 6 states, Any of the following parts,services and items generally constituting scheduled maintenance and wear-damaged ??: belts (except timing belts) fasteners brake drums brake rotors exhaust systems including catalytic converters all friction materials valve grinding hoses (except air conditioning and power steering hoses) all fluid caps and reservoirs all illumination devices head and tail light assemblies fuses lubricants (except to complete a Covered Repair) brackets throw out bearing pilot bushing and manual clutch parts spark plugs and wires tires wheels / rims wheel balancing wiper arms and blades adjustments and alignments shop supplies any other items subject to scheduled maintenance or wear damage.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23113644
  
  I am rejecting this response because: what United States Warranty Corp is saying is not true.  They said the fasteners broke which caused the manifold to warp and due to that it is not covered under their warranty.  My mechanic stated to me that the manifold warped first which then in turn caused the fasteners to break.  Fasteners (bolts) just don't break, it takes something to cause them to break, which in this case was the warping of the manifold.  And that is covered under my warranty that I purchased from them.  So I am asking for them to live up to their end of the bargain.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/02/2025

  
  RE:  Contract Number#:         NWCV100965
         Contract Holder:               **** *****
         BBB Number:                    23113644       
  
  
  Dear ****** *.:
  
  United States Warranty Corp. ("USWC") has received your complaint dated March 31, 2025, rejecting our response. Unfortunately, we have not received any additional information to alter our original decision. The claim was adjudicated in strict accordance with the terms and conditions of the service contract.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23113644
  
  I am rejecting this response because: when I originally spoke to a representative on the phone they said if the manifold warped first that it would be covered but they were saying the fasteners broke first. I am not sure how they know the fasteners broke first without ever seeing the vehicle.  My mechanic said the opposite, that the manifold warped first which caused the fasteners to break.  Fasteners just don't break without being put under pressure.  The manifold warped first and that is why the fasteners broke. So therefore, the repair should be covered under the warranty I originally purchased when I bought the vehicle through ****** Chevrolet.  United States Warranty Corp changed their story from what my mechanic originally told them.

  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 04/03/2025

  United States Warranty Corp has NOT lived up to their end of the bargain, as they say.  They made up their minds not based on the information they that the mechanic at the dealership provided them with.  I would never buy another extended warranty with this company.  Also, DBA Nationwide Warranty Company

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2019 ****** Pathfinder from Green ****** on 4/2/2019. I also purchased extended warranty (expires 4/1/25 or ****** miles).I began to experience issues in 2024 with the start/stop button. When pressing Start/Stop button to start it, the vehicle acted as if I was turning it off (when it was already off). Message on dashboard would appear "Goodbye". The vehicle would not start. For months, I would try to reset issue by "opening and closing" door. That worked sometimes. At times, I had to exit vehicle and use my keyfob to remote start vehicle. This occurred "off and on" for months. On 4/30/24, I took vehicle to Green ******, *********** ** to report problem (R/O Number 46087917/1). They could not replicate the issue, as vehicle restarted each time. My complaint appears on the invoice (in addition, the invoice reflects that they looked into issue and discovered valve cover gasket leaking, which warranty covered the fix for the valve cover). At that time, my mileage was at ****** The problem of not starting continued to occur. I eventually took the vehicle to another ****** Dealer, Dream ****** in ********** IL on 12/3/24. I asked them to keep vehicle for 3 days to see if they duplicate issue. They said vehicle was started 3 times day for 3 days (but the issue did not occur. The vehicle started each time). I picked up vehicle and on the next day, the issue occurred again (i.e., no start upon pressing start button). I called Dream ****** to verify if they started the vehicle; they said yes they did.I took vehicle back to Dream ****** on 12/30/24. This time, the dealer replicated the issue; vehicle would not start upon pressing Start button. They gave price of $412.00 to fix it. I said it should be under warranty but claim denied due to mileage at ************* informed me that if I provided proof that I reported issue, they would reassess claim. Both ****** dealers provided proof it was reported but company refused to cover.

  Business Response

  Date: 01/28/2025

  RE: BBB ID Number:                           22836494
        Contract Holder:                           ****** ****
        Service Contract Numbers:          ADV254023
  
  Dear ****** R:
  
  United States Warranty Corp. ("USWC" Florida License Number: ****** received your January 21, 2025, email and letter and forwarded it to me for review and response. USWC administers vehicle service contracts. ******* purchased her vehicle service contract from ************ on April 2, 2019.The contract purchased was set to expire on April 1, 2025, or once the vehicle reached ****** miles, whichever comes first. We hope you find the following information helpful.
  
  The service contract is not a warranty or insurance. Coverage is not automatic just because a claim has been filed. The service contract lists covered components, non- covered components and events excluded from coverage. Certain conditions must be met for a claim to be covered.
  
  Ms. **** stated the start/stop issue was brought to the repair facilitys (Green ******) attention back in April of 2024. However, after receiving the April 2024 invoice from **** ******* it was discovered the technician was not able to recreate the issue Ms. **** had. A claim could not be filed on an issue that could not be created and therefore could not be repaired.
  
  In January of 2025, when ******* called in the claim for the same start/stop issue, the 2019 ****** pathfinder had reached over ****** miles, which makes the vehicle service contract expired. We cannot process claims on contracts that have expired.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory
  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22836494
  
  I am rejecting this response because:
  Though the issue could not be replicated when I first had the vehicle assessed, does not nullify the existence of the problem.  If an issue is temperamental and sporadic, it will not replicate every instance.  The problem continued, thus the I had it checked again in December 2024.

  The business cannot infer the problem existed even in April, 2024 (when mileage was less than 75,000)?  Although the issue couldn't be replicated at that point, you can conclude that it is extremely likely the problem existed then by the fact a ****** dealer confirmed 8 months later that the start/stop button was faulty.  How likely is it that the same complaint that I reported in April a ****** dealer eventually confirmed the issue at a later date?  The only way I knew that ****** would  discover the start/stop issue is because I continuously experienced the same issue.  It is irresponsible to conclude the customer was not experiencing this issue prior to the vehicle reaching ***** mileage.

  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/24/2025

  RE: BBB ID Number:                           22836494
        Contract Holder:                           ****** ****
        Service Contract Numbers:          ADV254023
  
  Dear ****** R:
  
  United States Warranty Corp. ("USWC" Florida License Number: ****** received your February 24, 2025, email and letter rejecting our January 28, 2025, response. At this time, we have not received any additional information that would alter our decision.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory

  Customer Answer

  Date: 02/25/2025

  Attached is the Invoice to which I am referring to in the original complaint (From ************).  Also is the email from ******************************** argument is that the vehicle is past ****** miles.  However the complaint was submitted well before ****** (refer to ************ document)...then again to another dealer, Dream ****** (email attached).   The complaint is documented by two ****** dealers.

  Dream ****** only substantiated and confirmed the issue an 12/30/24 for an issue already reported to ****** on 4/30/24 and 12/3/24.

  The complaint was timely and before the 4/25 ending of the contract.

   

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22836494
  
  I am rejecting this response because:

  Attached is the Invoice to which I am referring to in the original complaint (From ************).  Also is the email from ******************************** argument is that the vehicle is past ****** miles.  However the complaint was submitted well before ****** (refer to ************ document)...then again to another dealer, Dream ****** (email attached).   The complaint is documented by two ****** dealers.

  Dream ****** only substantiated and confirmed the issue an 12/30/24 for an issue already reported to ****** on 4/30/24 and 12/3/24.

  The complaint was timely and before the 4/25 ending of the contract.

   

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/03/2025

  United States Warranty Corp. ("USWC") received your February 25, 2025, email and letter in which Ms. **** rejected our previous response. As previously explained, no new information was provided that would alter our decision. 
  
  According to our file, no claim was filed regarding the start/stop issue before the expiration of the service contract. The invoices provided clearly state that the issue could not be duplicated. As the issue was not reported to us or found until after the expiration of the service contract, the claim was denied. 
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law. 
  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22836494
  
  I am rejecting this response because:
  Information I already submitted is sufficient.  BBB, what are my options, as I 100% disagree with the company's conclusion.
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the customer service To cancel my service on July 3 of 2023. The woman I spoke with at the time was very rude and short With me to the point that I felt like I was praying for information for a refund of my own money. She told me Id receive a document to complete the cancellation which I never received. I followed up on this request and now I am being told that I forfeit eligibility for a refund because Ive never received the document that was sent to me. The customer service representatives are rude and this business is a scam.

  Business Response

  Date: 12/03/2024

  RE:  Service Request #:                       22626191
         Contract Holder:                           ******** *******
         Vehicle Service Agreement#:      Unknown                    
  
  Dear *** or Madam:
  
  We have received your December 2, 2024, email and the letter addressed to United States Warranty Corp. At this time, we cannot locate a service contract using the information provided. If Ms.******** ******* would provide us with a copy of the contract and/or the Vehicle Identification Number (VIN), we could perform a more thorough search and respond to the issue(s) raised in the complaint.
  
  
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22626191
  
  I am rejecting this response because: I received a call from a supervisor today whos looking into the issue and let me know its being escalated and Ill be contacted within 48 hours. The supervisor confirms that the supposed cancellation letter was sent to a non-existent email address.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 12/04/2024

  RE:  Service Request #:                       22626191
         Contract Holder:                           ******** *******
         Vehicle Service Agreement#:      Unknown                    
  
  Dear *** or Madam:
  
  I have spoken with our cancellations department, and they do not have any record of communication with Ms. ******** *******. With the information provided, our records do not indicate Ms. ******* ever having a vehicle service contract with our company.
  
  There is a United States Warranty Corporation, domiciled in ****. Not to be confused with our company United States Warranty Corp., domiciled in Florida. If Ms. ******** ******* would provide us with a copy of the contract and/or the Vehicle Identification Number (VIN), we could perform a more thorough search and respond to the issue(s) raised in the complaint.
  
  Please review your paperwork to ensure we are the correct company that has Ms. ******** ******** service contract.
  
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22626191
  
  I am rejecting this response because:
  I was told someone would follow up with me in 48 business hours and have yet to hear back from anyone. 
  

  The last 8 of my VIN is HC818643, I have a 2017 ****** Corolla. I feel like Ive been scammed and now trying to be brushed aside after a supervisor contact me, confirming that documentation that was supposedly sent, was not sent to a valid email address.
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ************* with this company and I had a car accident and my car was a total loss The accident happened on December 5, 2023. We sent all the necessary documents to them in January, 2024. *** contacted me by letter informing me that the balance on the car was due. I contacted GAP and they told me that I was missing two documents. On March 2, 2024 *** faxed the two documents to them while I was on the phone. I thought this would solve the problem so they would pay the remaining balance on the car, but, they still didnt pay the balance on the car. I contacted GAP in September and I was told that they were missing the service contract on the car. I told them that every time I called they had another form that they needed when we sent them all the documents in January. I called today and again I was told they needed a document but they received it yesterday and they havent looked at it yet and it will probably be Monday before they will look at it. I have been trying to get this company to pay the balance on the car since January and they still have not paid off the remaining balance on the car.

  Business Response

  Date: 11/17/2024

  Thank you for contacting us, however we do not now, nor have we ever issued coverage of any kind for automobiles, as stated through the BBB and on our website. You will need to contact United States Warranty Corp., based in *************, ** for this matter. 

  Business Response

  Date: 11/20/2024

  RE:  Service Request Number:           22562821
           *** Addendum Holder:             ****** *******
          *** Addendum Number:           CSNK129372
  
  Dear Mr. ****** R:
  
  United States Warranty Corp. (USWC) received your November 19, 2024, email and forwarded it to me for review and response. ********** purchased the *** Addendum from *** **** *** on July 2, 2022. I have reviewed this matter and hope you find the following information helpful.
  
  The *** Addendum is not a contract of insurance but an amendment to the financing agreement between the contract holder and the lender.
  
  As of November 18, 2024, a check in the amount of $8,230.77 was processed and sent to *** Motors Finance, ***************************************.
  
  We apologize for any inconvenience this issue may have caused.
  
  By pointing out the foregoing *** and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.
  
  Sincerely,
  
  
  ******** *******
  Associate II Regulatory
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with my used vehicle. The extended warranty is with US Warranty Corp. The dealer never mentioned nor does the contract state I must take it back to the dealership that sold me the agreement but they are requiring me to do so. They say it requires their approval to go to another dealer and they say they have the right to enforce that. Im looking for a release to be able to take it to any **** dealership for repair.

  Business Response

  Date: 10/15/2024

  RE:   Service Request #:                       22398109
          Contract Holder:                           Barrett Breuckman
          Vehicle Service Agreement#:      VUS156315                 
  
  Dear Mr. Andrew R.:
  
  United States Warranty Corp. ("USWC") received your letter dated October 8, 2024, which was forwarded for review and response. USWC administers the Vehicle Service Contract ("service contract") that Mr. Barrett Breuckman purchased from Capitol Ford on July 7, 2018. We hope you find the following information helpful.
  
  Under Section 6 - CLAIMS PROCEDURES states, “When repairs are necessary, return Your vehicle, if possible, to the Selling Dealer. If You cannot return to the Selling Dealer, You must telephone Us at 1-800-432-4566 during normal business hours to report the condition of Your vehicle. You may take your vehicle to any license repair facility in the USA and Canada, however, we reserve the right to relocate your vehicle at Our discretion. The repair facility MUST obtain authorization from Us prior to any repair.”
  
  Mr. Breuckman stated that he would like to be released to take the vehicle to any Ford dealership. I am afraid that is not possible with the contract purchased.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  Krystina Wiggins
  Associate II Regulatory

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22398109
  
  I am rejecting this response because it wasnt stated verbally by the issuing dealership (Capitol Ford) at the time of purchase that any warranty work needed to be performed at Capitol unless approved by USWC.  At the time of purchase, Capitol Ford stated that the warranty was good at any authorized Ford dealership service dept.   

  I also contacted Capitol Ford last week and was told by dealership finance dept that the warranty is good with any Ford dealership.  I dont live near Capitol Ford.  I live more than 50 mi from that dealership and want to be able to take it to a Ford dealer in San Francisco, which is where the car now resides.

  
  Sincerely,
  
  Barrett Breuckman

  Business Response

  Date: 10/18/2024

  RE:   Service Request #:                       22398109
          Contract Holder:                           Barrett Breuckman
          Vehicle Service Agreement#:      VUS156315                 
  
  Dear Mr. Andrew R.:
  
  United States Warranty Corp. ("USWC") received your rejection to our October 15, 2024, letter.
  Verbal statements made by Capitol Ford do not override what is written in the contract signed by Mr. Breuckman. The vehicle service contract purchased has specific requirements that must be met for a claim to be covered and there are also coverage exclusions.
  
  Since no new information has been provided to alter our decision, the denial still stands.    
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,

  
  Krystina Wiggins
  Associate II Regulatory

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22398109
  
  I am rejecting this response because the contract does not explicitly state that I must take the vehicle to that dealership for service under the contract
  
  Sincerely,
  
  Barrett Breuckman

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without contacting any known obstacle, about 3 weeks ago, the antennae cover blew off 2018 ******* Kona. Should be covered under the United State Warranty Corp., after market warranty sold by dealer (**** ***** in ******). We are told not covered because "not electrical," even though there is a wire component to this obviously electrical component... AND, we are told the cover is not covered because it is an "accessory," although it is listed as standard equipment with the *** Kona package.

  Business Response

  Date: 10/10/2024

  RE:   BBB ID Number:                      22385357
          Contract Holder:                      **** ********
          Service Agreement #:            UVP067013
  
  Dear Sir/Madam:
  
  United States Warranty Corp. (USWC) has received your October 5, 2024, email and letter and forwarded them to me for review and response. USWC administers the Vehicle ************************** contract) that Mr. **** ******** purchased on June 10, 2021. We hope you find the following information helpful.
  
  We have reviewed the file and have determined that the claim was adjudicated per the terms and conditions of the service contract. Coverage is not automatic just because a claim has been filed. Specific requirements must be met for a claim to be covered, and there are also coverage exclusions. At all times, USWC abided by the terms and conditions of the service contract. The vehicles antenna is not a part listed for coverage in Mr. ********* contract. Also, the antenna is not considered a mechanical breakdown, which is defined in the contract.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.
  
  Sincerely,
  
  ******** Wiggins            
  Associate II Regulatory

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22385357
  
  I am rejecting this response because:

  The information keeps changing...

  ******* initially investigated the warranty but said it was rejected because it "does not relate to electrical malfunction." (There is a wire connection to this electrical protection component so...)  Plus, I was told it was not covered because the antenna cover is an "accessory." (Everything I can find shows the Kona SEL has an integrated antenna as standard equipment.) (I can send a copy of the ******* correspondence if it helps.)

  So now I'm told the antenna falling off is not covered because not "mechanical?" Which is it?

  Something seems off here. But not sure what else we can do. Because the repair certainly is not worth of the $750 quote from the dealer, if this situation is not resolved fairly, I guess I'll just chalk it up to a hard ******* However, I'm not sure what else can be learned here besides not purchasing warranties from United States Warranty Corp, or cars from *******. I guess until ******* has a recall, we'll just drive around with the antenna cover off and advertise that this seems to be a not uncommon problem.

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 10/21/2024

  United States Warranty Corp. (USWC) has received your October 11, 2024, follow-up email and letter in which Mr. ******** rejected our response. There has been no new information provided that would alter our decision. The antenna is not listed as a covered component, and the failure was not mechanical or electrical as defined in the service contract. 
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.
  
  
  

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22385357
  
  I am rejecting this response because:

  Not sure what definition of "electrical" you are using but the part is located under "electrical" on ******* parts online and the cover seems to have a copper wire, connecting to antenna.

  Please see attached.

  
  Sincerely,
  **** ********

• Initial Complaint

  Date:09/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a GAP policy from this company and I was in an auto accident back in April. The vehicle was totaled and the company only paid $1800+ towards the remaining balance of the loan after the insurance company paid their portion. When I called to get an answer I was hung up on 4 separate times. I want to know why the full amount wasn't paid and for the remainder to be paid off

  Business Response

  Date: 09/16/2024

  RE:       File No.:                                   22256634
              *** Addendum Holder:         *********** *****
              *** Addendum Number:       CSNK100941
  
  Dear Consumer Protection Specialist:
  
  United States Warranty Corp. (USWC) administers the *** Addendum that Mr. *********** ***** purchased from Family *** of ********************** on November 17, 2021. We have reviewed this matter, and we hope you find the following information helpful.
  
  The *** Addendum is not a contract of insurance but an amendment to the financing agreement between Ms. ******** and the lender. USWC is not a party to the finance agreement or the *** Addendum.
  
  As the administrator, USWC is required to obtain all documents before sending them to Carco for review and claim determination. Once ***** received all documents, they processed the claim and determined a payment in the amount of $1,826.68 was approved. Mr. ***** filed a BBB complaint on September 10, 2024, which ***** reviewed and determined that a supplemental payment in the amount of $1,294.88 was approved.
  
  By pointing out the foregoing USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.
  
  Sincerely,
  
  ******** *******
  Associate II Regulatory

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle 2016 ****** Pathfinder off to ***** ****** on 7/1/24 @1pm my car was looked at on that i believe that Thursday and Friday i was informed the 4x4 case and there were some suspens issues he stated i sent the claim over to shield national the claim is about ***** ok the warranty department stated the **** the original dealership i purchased the vehicle from has to release the car when i had my alternator replaced i was told by **** that ****** has to fix your vehicle we do not have the equipment to work on ******s which is why i dropped my car to ****** ok so i had to get my car told from ***** ****** back to napleton **** both are part of oak lawn if Chicago **** took pictures of my vehicle sent ut right back to ****** 30 min after receiving my vehicle now this is week two nisssn is waiting for shield national to approve the claim my vehicle is still under warranty on Wednesday of week two ****** calls me back and says no update but shield national wants the car to go back to **** i call **** the advisor tells me national shield says we are equipped to fix the vehicle so that Wednesday my vehicle was towed back to **** of napleton that Friday its looked at Im informed whats wrong with my vehicle on week 3 i was told that shield national is going to send someone out to confirm whats need to be fixed on my vehicle on Thursday i call the advisor quits thats Wednesday no update on my vehicle i feel like shield national is discriminating against me because of being a black women they do not care that i have not had my vehicle for 3 weeks which is under warranty Ive had to miss days of work Im out of about $1,000 for paying for **** Lyft bus or paying someone to take me back and forth to work and do my daily household errands i have not been given a rental i need this issue with my vehicle resolved when my vehicle went in before i was out of a car for 3 months no rental sheiks national needs to be held accountable for there bad customer service

  Business Response

  Date: 08/29/2024

  RE:  Service Request #:                       22020817
         Contract Holder:                           ******** ******
         Vehicle Service Agreement#:                 
  
  Dear Ms. ******** ******
  
  At this time, United States Warranty Corp. (USWC) cannot locate a service contract using the information provided. If Ms. ******** ****** would provide us with a copy of her contract , contract number and/or the Vehicle Identification Number (VIN), we could perform a more thorough search and respond to the issue(s) raised in her complaint.
  
  Sincerely,
  
  *******************************
  Associate II Regulatory

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! Im using this route to communicate as Im unsure which website is the appropriate one for United States Warranty Corp. This is in regards to SA# - CUS1254258, which was purchased during a car purchase transaction. Since then, I have not used the service and want to formally request a refund. Thank you for your consideration.

  Business Response

  Date: 09/04/2024

  RE:  Contract #:                                   CUS1254258  
         Contract Holder:                           *************************
  
  Dear ******************:
  
  United States Warranty Corp. (USWC) received your August 26, 2024,email and letter and forwarded it to me for review and response. We hope you find the following information helpful.
  
  We have reviewed our file and found that the selling dealer voided this contract prior to activation. On March 11, 2024, ****************** called Customer Support, looking to cancel. During the call, it was confirmed the contract was void and ****************** was transferred to the selling dealer for assistance with the refund.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  *******************************
  Associate II Regulatory

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22196322
  
  I am rejecting this response because:

  Please provide written proof or any other documentation that the contract was canceled   and the amount owned via refund. I do not have any records or memory of contacting this company this year and need to take the information to the dealer to follow up.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/05/2024

  RE:  Contract #:                                   CUS1254258  
         Contract Holder:                           *************************
  
  Dear ******************:
  
  United States Warranty Corp. (USWC) received your September 5, 2024,email and letter and forwarded it to me for review and response. We hope you find the following information helpful.
  
  We do not have documentation of a cancellation. ******************** contract was voided before activation. When a contract is void prior to activation, we do not collect any funds. ****************** would need to contact her selling dealer about a refund and the refund amount due to her.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  *******************************
  Associate II Regulatory

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a protection plan through a dealer in May of 2022. The contract was canceled without my knowledge June 4 2022. The refund was never processed. The dealer has sent multiple check requests and is getting blown off by this company. The finance manager has processed all documentation to re-imburse this money to my principal balance of the loan. I found out that the contract was cancelled recently and have been trying to seek reimbursement for the service not rendered. I have the contract number and all documentation proving it was canceled. I am demanding my refund and that this company respond to the dealer's check request. All paperwork has been processed.

  Business Response

  Date: 09/03/2024

  RE:  Service Request #:                       21961466
         Contract Holder:                           *************************
         Vehicle Service Agreement#:      IUS768531      
  
  Dear ******************:
  
  United States Warranty Corp. ("USWC") received your letter dated August 24, 2024, which was forwarded for review and response. USWC administers the Vehicle ************************** contract") that ***************** purchased from ******* of ****************** (Selling Dealer). We hope you find the following information helpful.
  
  We have reached out to the selling dealer and are currently waiting to hear back. ****************** may also reach out to the lender to see if they have received the refund and credited his account.
  
  By pointing out the foregoing, USWC and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service agreement and the applicable law.
  
  Sincerely,
  
  *******************************
  Associate II Regulatory

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************