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Business Profile

Boat Lease and Rentals

Best Boat Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Lease and Rentals.

Complaints

This profile includes complaints for Best Boat Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Boat Club has 2 locations, listed below.

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    • Best Boat Club

      101 N Riverside Dr STE 107 Pompano Beach, FL 33062

    • Best Boat Club

      1210 N Riverside Dr APT 204 Pompano Beach, FL 33062

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a ********* Membership with "Best Boat Club" on July 11th, 2023. My membership is from August 1st, 2023 - August 1st, 2024. We signed a contract in person on July 11th, 2023. On February 10th, 2024, the boat club sent out an email with requested signatures. One of the terms was for a $1180 annual maintenance fee which is not in the original contract provided on July 11th, 2023. I have been trying to civilly dispute this with the boat club that I was never informed or agreed to this charge. They said the employee that signed me up, provided an older contract and that the annual maintenance fee has been around for years. At no fault of my own, the owner of Best boat club is insisting I still need to pay the annual maintenance fee even though its not in my contract. Please review attachments for more in detail commutation.

      Customer Answer

      Date: 07/31/2024

      On July 11, 2023, I entered into a membership agreement with Best Boat Club through an employee named ****. A copy of the executed contract is attached for your review. The contract does not reference a yearly maintenance fee.

      On February 10, 2024, I received an email titled Important Updates containing a link to a waiver. The waiver included a provision for an annual maintenance fee of $1,180. I did not sign the waiver.

      Upon discovering this fee, I contacted Best Boat Club Manager ****. Mr. **** initially claimed the fee was included in the contract, a claim I refuted by providing him with a copy of the contract. Mr. **** acknowledged that the contract provided to me was old and that the maintenance fee should have been handwritten in the contracts notes section, which also did not occur.
      Mr. **** indicated he would discuss the matter with the owners of Best Boat Club. Despite multiple attempts to resolve the issue over several months, Mr. **** informed me that the owners are unwilling to offer any relief and insist on payment of the full $1,180 maintenance fee.
      I am requesting the Better Business Bureaus assistance in resolving this dispute. Best Boat Clubs failure to disclose the mandatory $1,180 annual maintenance fee constitutes a breach of contract and deceptive business practices. I have attempted to negotiate a fair resolution, including offering to pay half the fee since I found out about it halfway through my membership, but these efforts have been unsuccessful.
      I respectfully request that the Better Business Bureau intervene and have Best Boat Club honor its contractual obligations. I also request that after dealing with this issue for months and coming to no resolution (even though this is no fault of my own) I feel discouraged and no longer want to do business with Best Boat Club. I am requesting that my membership be ceased immediately and we go separate ways.
      Thank you for your attention to this matter.

      Business Response

      Date: 08/18/2024

      Dear BBB,


      I am writing in response to the complaint filed on 7/31/2024.


      The fact that this situation even requires a response suggests that the documents provided by the complainer were not thoroughly reviewed.


      Our policies and fees may change from time to time, as clearly stated in our contract. We are always transparent and upfront with our customers, ensuring they are fully informed of any changes. The maintenance fee in question has been in place for more than two years, and it was implemented as a necessary adjustment due to the impact of inflationa challenge faced by our entire industry.


      The customers statement that we sent out emails requesting signatures is not true. We do not send out emails requesting signatures for contract updates. Instead, we notify our clients about any changes and ensure they are well aware of upcoming fees. Multiple reminders are sent before any charges are applied.


      Given the inaccuracies in the customers claims and our adherence to clear communication and transparency, this complaint is not valid. I strongly request that you do not allow this complaint to be posted or published anywhere until the claim has been thoroughly reviewed and validated.


      Sincerely,  
      The Authorized Agent

      Customer Answer

      Date: 08/20/2024

       
      Complaint: 22073468

      I am rejecting this response because: The response from the owner is not truthful, especially when he states "The customers statement that we sent out emails requesting signatures is not true. We do not send out emails requesting signatures for contract updates. Instead, we notify our clients about any changes and ensure they are well aware of upcoming fees. Multiple reminders are sent before any charges are applied."

      I have attached screenshots of the first time I was made aware of the yearly maintenance fee. In this first screenshot you will see "Important updates". It request clicking on a link... Upon clicking on the link, you will see in the second PDF attachment, it tells me about the yearly maintenance fee and it is requesting my signature ("Click to sign") and credit card information. I never signed/submitted this form. When I received the email "Important Updates" on February 10th, 2024, it was the first time I found out about the yearly maintenance fee. My membership started on August 1st, 2023,  so I didn't find out till 6 months after I signed up but somehow the owner states this fee has been around for two years meanwhile it wasn't in my contract. When emailing the owner, I respectfully offered to pay half the fee because they told me about it halfway through my membership and I intended to continue my membership with the club, which I didn't have to do because this fee wasn't in my contract. I offered to pay half the $1180 which would have been $590 and to continue my monthly membership with the boat club. He still declined and said I owed the full amount... to me it's very wrong to just expect someone to come up with $1180 for a fee that was "left out" of there contract. My debit card was charged the full $1180 on August 1st and I then submitted my request to end my boat membership. The manager said it is a 60 day waiting period, my membership would come to an end on September 30th, 2024. I haven't used my membership since June 10th because of this ongoing issue, I  am out of pocket for the monthly fee of July, August, & September. At $259/month, that adds up to $777 plus the $1180 maintenance fee that was charged on August 1st, 2024, which is a total of $1957 down the drain because of bad business practices from this company (Best Boat Club). On top of that, the owner is losing me as a member. Again, since I offered to pay half the fee, he would have made back the remaining half just from two-three months of my membership but now instead he loses a member who was paying $259 a month over the difference ($590).


      This shows the owner cares more about his hidden fees than his members sticking with the club and being happy. He also lied on his response to the BBB when stating they don't request signatures in email updates.

      I am requesting a full refund for the amount of $1957. I truthfully feel because of the bad business practices that this company is doing, and the headache of dealing with this since February 10th, 2024, I am entitled to that. At the very minimum the BBB should mandate a refund for the hidden fee of the $1180 yearly maintenance fee that wasn't in my contract.

      Lastly, I want to point out that in the last attachment which is the Recurring Credit Card Payment Authorization, it sates "I will not dispute the charges with my credit card company provided the transaction corresponds to the terms contained within this authorization form and the Best Boat Club Membership Contract". According to this language, I can dispute this charge since the yearly maintenance fee of $1180 was not in my contract and I was charged for it on August 1st, 2024 but I am requesting that the BBB step in and just have it refunded directly from the owner rather than bring in another person (bank dispute/investigation team) to deal with this ongoing issue.

      Sincerely,

      ***********************

    Best Boat Club is NOT a BBB Accredited Business.

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