Fire and Water Damage Restoration
National Restoration Experts, Inc.
Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contracted National Restoration Experts in February 2024 to custom make custom closets. Closets were not finished after 7.5 months with the signed contract/proposal. I am being threatened with a Lien on my property for final payment of $4,150 when the work was not completed per the proposal and signed contract. The employee no longer works with the company who we made the agreement with. -We did not receive locks for two top jewelry drawers per contract -One valet rod for his closet -2 Robe Hooks -Touch up paint for paint chipping -Hers closet got stainless rods not polish nickel per agreement -Shoe shelves came in straight not slanted
Business Response
Date: 08/22/2024
We have reached an agreement with the customer. We have credited $2,150.00 for mistakes on the project and will accept $2,000.00 from the customer as full and final payment. I emailed this to ********************* and we are in agreement. I won't be placing a lien on their property and they will not have this negative review listed on our BBB account.Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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