ComplaintsforNational Restoration Experts, Inc.
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Contracted National Restoration Experts in February 2024 to custom make custom closets. Closets were not finished after 7.5 months with the signed contract/proposal. I am being threatened with a Lien on my property for final payment of $4,150 when the work was not completed per the proposal and signed contract. The employee no longer works with the company who we made the agreement with. -We did not receive locks for two top jewelry drawers per contract -One valet rod for his closet -2 Robe Hooks -Touch up paint for paint chipping -Hers closet got stainless rods not polish nickel per agreement -Shoe shelves came in straight not slantedBusiness response
08/22/2024
We have reached an agreement with the customer. We have credited $2,150.00 for mistakes on the project and will accept $2,000.00 from the customer as full and final payment. I emailed this to ********************* and we are in agreement. I won't be placing a lien on their property and they will not have this negative review listed on our BBB account.Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
1301 W Cpoans Rd. Bldg D, Suite 5
Pompano Beach, FL 33064
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.