Business ProfileforAllied Doors South Florida, LLC

Spoke to ***** who recommended we change our garage door motor to one of their lift masters. A technician came out and ended up breaking the spring on the garage door from messing with it. After 4 days, the spring finally broke. I called the company back to see if someone could come out and look at it. I offered to pay for the part, they told me it would cost me another $345 after they literally charged me $515 2 weeks ago. I should have never gone with this company and should have done business with a more reputable and honest company. I went back to read their reviews online and they have terrible service. I should have done my homework before using them and not just taken our neighbors referral.

Customer called in on 4/26/2023. They had an old Genie opener that we could not service so a phone quote was provided to replace to a current Liftmaster opener. Customer called back on 4/27/2023 to include replacing the exterior trim in the appointment. The opener was replaced and door adjusted, balanced and lubricated on 4/28/2023.

Customer called back on 5/8/2023 that their spring broke on the garage door. We offered a courtesy discount of $40.00 as we had replaced the opener 10 days prior. Customer became irate and started cursing stating that we broke her garage door. Allied Doors manager explained to the customer that springs can break at anytime and it's usual due to usage. See references here regarding spring usage and breaking points:

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The customer threatened to write bad reviews and we asked that they simply ****** or research garage door springs breaking to shed light on the fact that it happens often due to wear and tear and usage. 

Allied Doors was upfront and honest in all transactions with *********************. Please reach out for further information if needed.