ComplaintsforDon Meyler Inspections

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The inspector was very unprofessional. I don't think he was up to the job. He did not advise that access to the attic would be crucial for the outcome. Told me "not to worry" and then gave us unfavorable report, which prevented us from getting a discount on our insurance. We contacted the company (the attachment details our reason to complain) but they never responded.

  

  Business response

  05/29/2024

  Good Afternoon,

  We have tried multiple times to reach ************************* at the phone number provided, but each time the call goes directly to message stating that the party is unavailable and has not setup their voicemail. We would very much like to opportunity to discuss the inspection and come up with a resolution. Our Director of Operations, *****************************, is available to discuss their concerns and can be reached at **********************. Thank you very much!

  Regards,

  Don Meyler Inspections 

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired *** to do a wind mitigation report for a new roof. We contacted *** in early April 2024 but had to wait until May 2024 for the inspection, but they changed the time and the inspector arrived without notice and was not very responsive and just told us that he was going to walk around the house to take pictures and then go into the attic. We had our stairs to the attic ready for his inspection and were shocked that he simply walked up the stairs half-way and took a quick photo and then descended. That was it! He was here less than 10 to 12 minutes. Again we tried engaging him about the report and all he said was perfect and took off. Several days later we received our report by email that did not include vital information about our new roof and secondary water barrier or roof underlayment, nor did it include information about our window coverings or garage door ratings or new metal roof material ratings. We called the *** customer service and their agent told us that it was our responsibility to provide the inspector with our documentation. We explained that we had our documentation available but the inspector did not ask for the documentation for his report nor was he responsive to our inquiries. When explaining this to the customer service agent they started arguing with us and blamed us instead of trying to help us resolve the issue. So....we contacted their customer service by email and provided the documentation needed to adjust our report but we have not heard anything from the company and our insurance company has already used the deficient report to calculate our insurance policy.Now we are in the position of having to hire a new home inspector to get a complete and accurate report for our insurance company, as we did not get the insurance credit for our new roof in our policy because of ***'s inaccurate, deficient and incomplete report.*** was the most impersonal hiring of a contractor that we have ever experienced.

  

  Business response

  05/15/2024

  Good Afternoon ************ & ****************,

  Thank you very much for taking the time to speak with me this afternoon regarding your inspection. As we discussed on the phone, we are truly sorry that the inspector did not collect the documentation related to your roof installation while at the property. Our Post-************************************** has indeed received that information and your report has been revised to reflect the properly installed SWR on your roof. Additionally, I have further revised the report to show the warranty for your window film product that is installed on all of the glazed openings. While this type of product will not result in a rating increase for your opening protection, the photos of the product are now included in the report. 

  I have distributed the updated report to you as of this afternoon and would be happy to discuss any further questions or concerns. I can be reached at (************* Ext. 321. Thank you very much!

  Sincerely,
  *****************************
  Don Meyler Inspections

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired DMI to perform a wind mitigation inspection on a new roof of my home. The inspector submitted a report stating that the roof was installed in 11,07,2005. It was completed in 12, 2023! I showed the inspector my closed permit and roof contract which he photographed.He also reported that the roof did not have a secondary water resistant barrier.I then hired another wind mitigation company who inspected the roof and showed that there is indeed a water barrier.I reached out to DMI to point out the inaccuracies of their report. I stated that since I could not submit their report due to the inaccuracies that I would appreciate a refund. They refused. I feel that they may possibly be committing insurance fraud due to the inconsistencies and inaccuracies of their reporting.Please also note, not only is the date incorrect on the permit but the Permit # Is also incorrect.

  

  Business response

  01/19/2024

  Good Afternoon ****************,

  Thank you so much for taking the time to speak with us today. We would just like to reiterate how sorry we are for your experience using our company and that we have already processed a full refund directly to your credit card. If you have any additional questions related to this issue, please feel free to give us a call at ***********************. Thank you and have a great weekend!

  Regards,
  Don Meyler Inspections

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DMI performed a 4 points and wind mitigation inspection on my home. Report details differed greatly from a report performed just 2 years earlier, citing a different construction (wood frame vs masonry) and vastly different roof lifespan. This held up both the sale of the house, and our ability to secure insurance for it. The report performed 2 years prior was ALSO performed by DMI. When I contacted DMI to ask them about the discrepancies in reports both done by them, I was told ONLY a supervisor could help me, and that supervisor was busy each and every time I called. I was given an extension to reach them at, and they never answered. I was also transferred and left messages and have still not received any contact from this vendor. I had to go and pay another company to redo these inspections and give me an accurate report to get insurance, and I'd like a refund for the inaccurate reports that I paid for. Their website states they have wonderful post inspection customer service. I received no post-inspection customer service.

  

  Business response

  01/17/2024

  ********************,

  We are terribly sorry to hear of your dissatisfaction with our company and the inspections performed at your residence. Our Director of Operations, *****************************, has been trying to contact you to discuss your concerns and work towards a resolution, but has been unable to reach you after many attempts. We would still like the opportunity to speak with you and ******* can be directly reached by calling ***********************. Please feel free to give him a call at your convenience. Thank you and have a great day!

  Regards,
  Don Meyler Inspections

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted them for a 4 point inspection and wind mitigation inspection. They came out and did such inspections and I talked to the inspector but not once did he mention what he found wrong. We talked and I asked questions. I have to find out thru insurance brokers what was wrong with the inspection. 2 items pointed out were simple fix but no communication.

  

  Business response

  08/28/2023

  To whom it may concern,

  Our Director of Operations, *****************************, has tried several times to reach out to ************ regarding his concerns with the inspection process but has only been able to leave voicemails. We would love the opportunity to discuss this with ************ directly, and ******* can be reached at ***********************. Thank you very much!

  Regards,
  Don Meyler Inspections

  Customer response

  09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had inspections done by Don ********************** (DMI) in 2011, 2022, and two in 2023. The first two inspections found that our roof to wall connections were clips which qualify for an insurance discount. We went through a state program (My Safe *******) to have modifications done to our home based on an inspection completed by DMI on 12/10/2022 which said we had the correct roof to wall connections already but could add a SWR barrier or opening protection to help safeguard our home. We went ahead with the recommendation to have a SWR barrier put on our roof which required putting on a new roof which was completed 6/23. During the final inspection on 7/29/23, the inspector barely went into the attic and said we do not have the appropriate roof to wall connections and then changed the 12/10/22 report along with their recommendations AFTER we already went ahead with putting a new roof on. The falsification of the report will keep me from getting reimbursed through My Safe ******* and remove a significant discount on my insurance. I have called several times to get this issue resolved. I have spoken to 2 very helpful people (********* and *****) who have tried to help me one resulted in another inspection on 8/8/2023. I explained the situation to this inspector (******) and he spent quite a bit of time in my attic to insure he was inspecting it correctly. He found we actually have a better level of roof to wall attachments than clips which would help reduce our insurance rate. I am now waiting for the final report but have asked on 5 occasions to speak to a manager to inquire about the lack of consistency in the reports (was told I have 3 separate types on connections) but each time was told they are unavailable and I had to leave a message. No calls have been returned. I am still waiting for an updated and corrected report to submit to my insurance company which I was told by ********* would be expedited.

  

  Business response

  08/28/2023

  To whom it may concern,
  
  Our apologies for the delayed response. This issue was sorted out with Mr. ********************** directly as of 8/12/2023 and a revised report was provided to them on 8/14/2023. If anyone has any questions related to this issue, our Director of Operations *************************** would be happy to discuss. He can be reached at ***********************. Thank you very much!
  
  Regards,
  Don Meyler Inspections

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was originally informed by *************************** that an inspection was needed for the property I was purchasing.The appointment date for the inspection was postponed but I arrived as he was completing the inspection of the exterior. An inspection was completed on the property I purchased but the Inspection only covered the exterior of the condominium. The interior was not inspected.The unit contained an inoperable refrigerator and inoperable oven, and broken tiles.I have requested a copy of the signed inspection contract from Don ********************** Inspection located at *************************************************************************************** and was told I cannot have a copy. I sent a letter on March 30, 2023, to Don ********************** Inspection located at *************************************************************************************** certified, return receipt, in the hope of resolving this issue but they refused to claim the letter.The letter also included the following issues that would have been discovered if an inspection had been completed on the interior of the property.1.Kitchen Light cover from the ceiling missing 2.**** inoperable 3.Refrigerator bad compressor, makes noise-inoperable 4.Kitchen sink pipes need repair and the wood underneath needs to be replaced 5.A/C closet- damage from the roof before roof fix-wall needs a repair-big hole in ceiling/pipe connection from the water heater, big hole in the wall needs repair 6.Living room to the hallway there are 12 broken I had to purchase a refrigerator and oven and I would like to be reimbursed in full for those items..

  

  Business response

  05/24/2023

  To whom it may concern,
  
  We are in receipt of a BBB complaint ******** dated 5/10/2023.  It alleges several things, including that we refused to give the customer their report, that we avoided receiving a certified letter at our registered address, and that we did not inspect her flooring or domestic appliances.  We have documented giving this customer their windstorm insurance inspection multiple times, including the day the inspection was performed last year.  We cannot speak to the certified letter, as we have had the same address in ************* for the past fifteen years, and we continue to receive our mail daily.  At any rate weve been able to connect with the customer now to discuss their windstorm inspection.
  
  Regarding the contents of the inspection, it appears there has been an apparent misunderstanding about the inspection that their insurance agent ordered for this customer, and/or why it was ordered.  On 12/20/2022, *** received a request to perform a Condo Windstorm inspection via our online insurance agent web portal, www.***Access.com.This request was made by ******** Insurance Brokers on behalf of ********************************  The Condo Windstorm request included a special instruction from the insurance agent to contact ****** to coordinate the inspection.  That same day, contact was made with Elmita and the inspection was scheduled for 12/27/2022.  The windstorm inspection fee totaled $89 and no other inspection was ordered.
  
  It is important to note here that a Windstorm Inspection is a specific inspection filled out on the State of ******** OIR-B1-**** form.  Created by the ************************************** (OIR), its only intended use is to verify the presence or absence of windstorm mitigation construction features used to correctly price windstorm insurance in *******. Specifically, the inspection requested is about assessing hurricane resistance and has nothing to do with the interior flooring or domestic appliances that appear to be the customers concern.   It appears the customer should have obtained a home inspection, however this was not requested and the only request we received was from the insurance agency and specifically regarded obtaining an insurance policy.
  
  The requested ************************* inspection was performed on-site on 12/27/2022, and was delivered to both ******** Insurance Brokers and ****************** the same day via their provided email addresses. The inspection was briefly held up by non-payment, but as soon as the $89 was paid by phone, the inspection was released.
  
  As with all windstorm insurance inspections, in the first paragraph of ***s email the following statement was included:
  
  Note that this insurance inspection report (******* form OIR-B1-****) can only be used to attempt to demonstrate to an insurer the presence or absence of certain windstorm mitigation features as described on the form, and for no other purpose.
  
  *** then did not hear anything for two months.  On 2/24/2023, ****************** called in to request another copy of the inspection. During this call, she asked why the inspection did not include any information on the inside of her home, and the *** representative explained that the inspection requested by her insurance agent was solely a windstorm inspection for her insurance policy.
  
  On 3/13/2023, ****************** called our office again, this time requesting the contract for the inspection of her home.  The *** representative explained that we received the insurance inspection request directly from ******** Insurance Brokers.   ***s $89 Condo Windstorm inspections do not require a contract.
  
  No further correspondence was received by *** until we were notified by the BBB via email that a complaint had been filed related to the inspection on 5/10/2023. That same day our Director of Operations, ***************************, began reaching out to discuss the complaint with ****************** directly.  After several messages left, ******* was able to reach her on 5/16/2023.  Upon answering the call, ****************** stated that she would be adding her sister-in-law on to the call, to which we did not object.  *************************** then explained to them both that the request we received was from the customers licensed insurance agent, and that the scope of the inspection that was requested and performed had nothing to do with appliances etc., much as has been described above.  ******************** sister-in-law then asked that *** email a copy of the initial request, as well as a copy of the distribution emails sent on 12/27/2022 and again on 2/24/2023, which we provided immediately.
  
  We also spoke to ******** Insurance Brokers to confirm they had ordered the intended inspection for their client, which they did. They also confirmed ****************** remains a customer of the insurance agency and that they are still her agent of record on her existing policy.  It would appear our inspection was used for its intended purpose; namely to help the insurance agent obtain a policy for *******************
  
  Along with this response, we are including a copy of the request confirmation email sent to ******** Insurance Brokers on 12/20/2022,the distribution emails sent to ****************** on 12/27/2022 & 2/24/2022, and a copy of the completed Condo Windstorm inspection.  If there are any questions related to complaint or our response, *************************** can be reached at *********************** or via email at ************************ you very much.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used them to update my 5 year old wind mitigation inspection to change insurance. The inspector placed on the form that the roof deck attachment and wall attachment was different from the report 5 years ago, completely negating my wind mitigation credit. The thing is, it is the same roof from 5 years ago without any alteration.

  

  Business response

  01/04/2023

  Good Morning,

  We contacted ******************** on 12/22/2022, the day this complaint was received, to discuss the reasons why our report differed from his original inspection that was performed by a different company. We agreed during that call that we would have another inspector visit his home at no charge to verify the correct answers. That follow up inspection is scheduled for today 1/4/2023. 

  Please let me know if there are any questions. Thank you

  Regards, DMI

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My spouse and I are trying to secure replacement insurance on our home because we are in the midst of refinancing our home. I was informed that we needed a 4 point inspection and secured Don Meyler inspections. I later learned that we would need a wind mitigation inspection. The inspection occurred last Friday, July 5th, 2022, and when I asked the Inspector if he could conduct the wind mitigation he did which was no problem at all. The inspector was more than accommodating. I explained that I needed the report as soon as possible, the inspector stated he would place a "rush process" order on it. I was told would have the report no later than Monday August 8th, 2022. As of August 10th, 2022, and still no report. According to the payment email/ invoice you receive it states "Should you wish to call in your payment by credit card or pay by eCheck over the phone, just call us toll-free at ************** (and select Option 7), and we will release the inspection right away. " I have contacted the firm via the office number, the 800#, chat and have been told each time they have placed a "rush order on it. I've asked for a refund and was told it can't be issued until the report has been disbursed, that's the problem no report has been issued/created. I would like to get my report instead of a refund.

  

  Business response

  08/11/2022

  Good Afternoon,

  We apologize for the delay in processing the report, which was sent to ******************** on 8/11/2022. We have also issued a 50% refund to ******************** due to this delay. I personally talked to ***************** (************************ wife) this afternoon and she agreed with this resolution. Please let me know if there are any questions. Thank you very much!

  Regards,
  *****************************
  Don Meyler Inspections

  Customer response

  08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My current insurance informs me that they no longer service my region. I needed a wind mitigation inspection and secured Don Meyler inspections. Inspection occurred last Friday, June 24, 2022. I was told three business days for report. It is Friday, July 1, 2022, and no report. I have contacted the firm via the office number, the 800#, email and even texted the inspector. No one will answer or respond to my inquiry, where is my report.

  

  Business response

  07/21/2022

  Good Morning!

  We are very sorry for the delayed response here, though we did reach out to ************** the same day he filed this complaint on 7/1/2022. We also provided him and his agent with a copy of the inspection the same day. That being said, we acknowledged the delivery of the report was delayed and refunded ****************** credit card the full amount of the inspection on 7/1/2022, as well. We apologize for any inconvenience and are available to discuss in detail so that be desired. Thank you very much!

  Regards,
  Don Meyler Inspection

  Customer response

  07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩