Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 26 2025 - roofer failed to inspect the entire property. The address is **************** however as I told you the house is a duplex and based on the report the inspector did not inspect both units. He also stated the following:There are 3 years or less remaining useful life on the secondary roof. The flat roof is past useful life expectancy. Options should be discussed with a licensed roofer.Yet he never states why? If you are gonna say the flat roof only has 3 years you need to state why. He says nothing. This is not a complete report. Furthermore he never made reference to the other flat roof in his photos. This inspection was done very poorly and not at a high level or standard. This report was done with incomplete information and detail. I will not be paying for this report as it was not done properly. I will call my bank tomorrow. This is not professional at all.Then after that, the company decided to commit fraud and started trying to manipulate the report. Changing it back and forth to acomodate their fraud. They sent me 4 reports many contradciting the other. Then they had their operations Manager ******** ****** call me and try to bully me on the phone and proceed to lie and say that because one roof is bad the other automatically is bad. And that they "made a mistake". Yes they definitely made a-lot of mistakes, but fraud is fraud and trying to manipulate insurance reports is unethical. ******** should be terminated as an operations manager and the company should not lie to customers but instead do whats right. More complaints with the state of FLorida **** will follow as this company shouldnt be allowed to do business int he state.

  

  Business Response

  Date: 03/31/2025

  Mr. ********,
  
  We apologize for the confusion our staff created on your reports after you called into our ******************* to discuss your inspections, as well as the subsequent revisions relating to your flat roof. ******** in our ******************* reached out to you yesterday on the instructions of our Director of Operations, ******* ******, as he is currently ill with Covid.
  
  Regarding the roof at your property, there are multiple concerns. No permits can be located for any of the roof types found at the property, which we are currently estimating at being installed in 2004. The industry standard for useful life of a shingle roof in ******* is 25 years and 15 years for rolled asphalt. This puts your both of your roof types nearing and potentially beyond the age where useful life would be expected before even considering their current conditions. For the conditional concerns, on the shingle portion of the roof our inspector observed and photographed several issues, which include improper repairs, both missing and damaged tabs, and granular erosion caused by age. For the flat roofs, our inspector observed granular loss caused by age. Photos of all these conditions were included in the reports that you received.
  
  While it is regrettably true that the flat roof on your report was revised several times, what has remained consistent is that the shingle roof is at the end of its useful life. It is also correct to say that your flat roofs are nearing the end of their useful life. As stated on the reports, these concerns should be discussed with a licensed roofer so that you can determine your options for remediation. The last call with ******** from our office was disconnected prior to an offer being extended to you for a no charge return visit after remediation efforts have been conducted on the roof. We would like to extend that offer now. Additionally, if you are still dissatisfied, we would be happy to discuss a refund of your inspection fee due to the revisions to the rating of your flat roof and your general dissatisfaction. ******* attempted to discuss the reports and the aforementioned options with you, but the call was disconnected before these topics could be broached. He is still available at your convenience and can be reached at **********************.
  
  Thank you and we look forward to hearing from you.

  Regards,
  Don Meyler Inspections

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23125018
  
  I am rejecting this response because:

  ******** is a total liar and to that fact I did another inspection and got 5 years on my flat roof that she claims is on its last life.  When the State of Florida reaches out to me regarding my complaint I will show them your reports compared to the one I have in my hand and hopefully they will suspend your license and or revoke it.  Furthremore, you owe me the fee for doing an improper and unprofessional job as well as making fabricated lies about my roof.  Also you and your company are fraudulent for attempting to try and cover up your lies just as you are doing here in the BBB.  Bottom line I am continuing my complaint against you with the State of ******* as well as the BBB.  You should not be allowed to do roof inspections that much is clear.  I dont care how "big" your company is you are not an honest company with any integrity.  As like I said I have my current roof inspection in hand.  You owe me $99 for the fraud work you didnt perform correctly.  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with *** Meyler for the Fl. required 4 point inspection 3/16/2023. A new roof was installed in 2015 and the roofer's contract shows a line item charge of ****** for the Secondary water barrier (***). I also have a letter from the roofer stating the *** was installed. They refused to include the secondary water barrier on the report and refused to correct this mistake. This exclusion affects my homeowners insurance cost. I went back and forth with this company to no avail for months. The last email I sent to this company was 5/14/2024 which again went without a response.

  

  Business Response

  Date: 04/10/2025

  Good morning,
  

  On April 1, 2025, our Director of Operations, ******* *******, contacted Mr. ******** to discuss his inspection. During their conversation, Mr. ******** provided the documentation related to his reroof. After reviewing this information, we promptly revised the inspection report and sent it to Mr. ******** on the same day.
  

  Should Mr. ******** have any further questions regarding the inspection, ******* remains available to assist.
  

  Best regards,
  Don Meyler Inspections
  

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Mr ******* was very accommodating regarding the resolution of my issue with the home inspection report. He corrected the problem and forwarded the revised report to me within minutes
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a wind mitigation inspection in August 2023 because I was approved for the MySafeFlorida home program. The report said I had toe nails and hurricane clips were recommended to be done and the information was given to my roofing contractor who replaced my roof in November 2024. My roofing contractor said I already had hurricane clips so there was no need for them. My final inspection done 1/9/25 says I have toe nails and not hurricane clips. The roofer has sent me pictures of the clips. I have tried to call and fix this through the business but they said you can't argue with their inspectors and they will not look at roofers' pictures or other companies reports. I also went and paid out of pocket for another company to do a wind mitigation report - clearly showing that I have hurricane clips and not toe nails like DMI's initial and final inspections.

  

  Business Response

  Date: 03/17/2025

  Good ******************************* you so much for taking the time to speak with me this morning. Once again, please allow me to apologize for the delayed response and we were not aware of your complaint until this morning, which we have discussed with the BBB.

  Regarding your inspection, I would just like to provide a summary of our discussion on the phone. On both the original **** inspection performed at your residence and the subsequent "Final" inspection, our inspectors located trusses that did not have any visible roof to wall attachments. This is why the "Toenail" rating is listed on both of your reports. I offered to have another inspector come back to the property at our expense, but this was declined as you have already settled this matter through other means. If for any reason you should need to have this matter reviewed further, I want to assure you that this offer will remain on the table, and we would be happy to have another inspector visit your property free of charge. I can be reached at ************************ and am available at your convenience. 

  Sincerely,
  ******* *******
  Don Meyler Inspections

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2024 the company performed a Windstorm Mitigation Inspection.The inspection contains gross errors.The report states the garage door has No Windborne Debris Protection and yet a sticker right on the garage door says Verified cyclic pressure & large missile.Additionally, two identical doors (one with a glass panel and one without a glass panel) which were installed at the same time one was found to provide the required protection and one was found not to provide the required protection The report states Please Note: Policyholder did not sign for mitigation report at the time of inspection.We were not asked to sign on the report.Just today they emailed us a request to sign the report which I will not do since it is erroneous.I expect a written apology, a corrected report and a full refund of the cost of the "inspection"

  

  Business Response

  Date: 11/19/2024

  Good morning Mr. ****************** apologize for the initial discrepancy on your inspection related to the opening protection rating. We were happy to see that one day after this complaint was filed on 10/22/2024, we were able to provide you with an updated report showing all of the openings on your home as being impact rated and your inspection now shows an A.1 rating. We apologize for both the confusion on the report and the delayed response to this matter. ******* *******, our Director of Operations, has attempted to reach out to you directly to confirm that this matter is settled and can be reached at your convenience at ***********************. Thank you very much!

  Regards,

  Don Meyler Inspections

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The inspector was very unprofessional. I don't think he was up to the job. He did not advise that access to the attic would be crucial for the outcome. Told me "not to worry" and then gave us unfavorable report, which prevented us from getting a discount on our insurance. We contacted the company (the attachment details our reason to complain) but they never responded.

  

  Business Response

  Date: 05/29/2024

  Good Afternoon,

  We have tried multiple times to reach ************************* at the phone number provided, but each time the call goes directly to message stating that the party is unavailable and has not setup their voicemail. We would very much like to opportunity to discuss the inspection and come up with a resolution. Our Director of Operations, *****************************, is available to discuss their concerns and can be reached at **********************. Thank you very much!

  Regards,

  Don Meyler Inspections 

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *** to do a wind mitigation report for a new roof. We contacted *** in early April 2024 but had to wait until May 2024 for the inspection, but they changed the time and the inspector arrived without notice and was not very responsive and just told us that he was going to walk around the house to take pictures and then go into the attic. We had our stairs to the attic ready for his inspection and were shocked that he simply walked up the stairs half-way and took a quick photo and then descended. That was it! He was here less than 10 to 12 minutes. Again we tried engaging him about the report and all he said was perfect and took off. Several days later we received our report by email that did not include vital information about our new roof and secondary water barrier or roof underlayment, nor did it include information about our window coverings or garage door ratings or new metal roof material ratings. We called the *** customer service and their agent told us that it was our responsibility to provide the inspector with our documentation. We explained that we had our documentation available but the inspector did not ask for the documentation for his report nor was he responsive to our inquiries. When explaining this to the customer service agent they started arguing with us and blamed us instead of trying to help us resolve the issue. So....we contacted their customer service by email and provided the documentation needed to adjust our report but we have not heard anything from the company and our insurance company has already used the deficient report to calculate our insurance policy.Now we are in the position of having to hire a new home inspector to get a complete and accurate report for our insurance company, as we did not get the insurance credit for our new roof in our policy because of ***'s inaccurate, deficient and incomplete report.*** was the most impersonal hiring of a contractor that we have ever experienced.

  

  Business Response

  Date: 05/15/2024

  Good Afternoon ************ & ****************,

  Thank you very much for taking the time to speak with me this afternoon regarding your inspection. As we discussed on the phone, we are truly sorry that the inspector did not collect the documentation related to your roof installation while at the property. Our Post-************************************** has indeed received that information and your report has been revised to reflect the properly installed SWR on your roof. Additionally, I have further revised the report to show the warranty for your window film product that is installed on all of the glazed openings. While this type of product will not result in a rating increase for your opening protection, the photos of the product are now included in the report. 

  I have distributed the updated report to you as of this afternoon and would be happy to discuss any further questions or concerns. I can be reached at (************* Ext. 321. Thank you very much!

  Sincerely,
  *****************************
  Don Meyler Inspections

• Initial Complaint

  Date:01/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired DMI to perform a wind mitigation inspection on a new roof of my home. The inspector submitted a report stating that the roof was installed in 11,07,2005. It was completed in 12, 2023! I showed the inspector my closed permit and roof contract which he photographed.He also reported that the roof did not have a secondary water resistant barrier.I then hired another wind mitigation company who inspected the roof and showed that there is indeed a water barrier.I reached out to DMI to point out the inaccuracies of their report. I stated that since I could not submit their report due to the inaccuracies that I would appreciate a refund. They refused. I feel that they may possibly be committing insurance fraud due to the inconsistencies and inaccuracies of their reporting.Please also note, not only is the date incorrect on the permit but the Permit # Is also incorrect.

  

  Business Response

  Date: 01/19/2024

  Good Afternoon ****************,

  Thank you so much for taking the time to speak with us today. We would just like to reiterate how sorry we are for your experience using our company and that we have already processed a full refund directly to your credit card. If you have any additional questions related to this issue, please feel free to give us a call at ***********************. Thank you and have a great weekend!

  Regards,
  Don Meyler Inspections

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DMI performed a 4 points and wind mitigation inspection on my home. Report details differed greatly from a report performed just 2 years earlier, citing a different construction (wood frame vs masonry) and vastly different roof lifespan. This held up both the sale of the house, and our ability to secure insurance for it. The report performed 2 years prior was ALSO performed by DMI. When I contacted DMI to ask them about the discrepancies in reports both done by them, I was told ONLY a supervisor could help me, and that supervisor was busy each and every time I called. I was given an extension to reach them at, and they never answered. I was also transferred and left messages and have still not received any contact from this vendor. I had to go and pay another company to redo these inspections and give me an accurate report to get insurance, and I'd like a refund for the inaccurate reports that I paid for. Their website states they have wonderful post inspection customer service. I received no post-inspection customer service.

  

  Business Response

  Date: 01/17/2024

  ********************,

  We are terribly sorry to hear of your dissatisfaction with our company and the inspections performed at your residence. Our Director of Operations, *****************************, has been trying to contact you to discuss your concerns and work towards a resolution, but has been unable to reach you after many attempts. We would still like the opportunity to speak with you and ******* can be directly reached by calling ***********************. Please feel free to give him a call at your convenience. Thank you and have a great day!

  Regards,
  Don Meyler Inspections

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them for a 4 point inspection and wind mitigation inspection. They came out and did such inspections and I talked to the inspector but not once did he mention what he found wrong. We talked and I asked questions. I have to find out thru insurance brokers what was wrong with the inspection. 2 items pointed out were simple fix but no communication.

  

  Business Response

  Date: 08/28/2023

  To whom it may concern,

  Our Director of Operations, *****************************, has tried several times to reach out to ************ regarding his concerns with the inspection process but has only been able to leave voicemails. We would love the opportunity to discuss this with ************ directly, and ******* can be reached at ***********************. Thank you very much!

  Regards,
  Don Meyler Inspections

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had inspections done by Don ********************** (DMI) in 2011, 2022, and two in 2023. The first two inspections found that our roof to wall connections were clips which qualify for an insurance discount. We went through a state program (My Safe *******) to have modifications done to our home based on an inspection completed by DMI on 12/10/2022 which said we had the correct roof to wall connections already but could add a SWR barrier or opening protection to help safeguard our home. We went ahead with the recommendation to have a SWR barrier put on our roof which required putting on a new roof which was completed 6/23. During the final inspection on 7/29/23, the inspector barely went into the attic and said we do not have the appropriate roof to wall connections and then changed the 12/10/22 report along with their recommendations AFTER we already went ahead with putting a new roof on. The falsification of the report will keep me from getting reimbursed through My Safe ******* and remove a significant discount on my insurance. I have called several times to get this issue resolved. I have spoken to 2 very helpful people (********* and *****) who have tried to help me one resulted in another inspection on 8/8/2023. I explained the situation to this inspector (******) and he spent quite a bit of time in my attic to insure he was inspecting it correctly. He found we actually have a better level of roof to wall attachments than clips which would help reduce our insurance rate. I am now waiting for the final report but have asked on 5 occasions to speak to a manager to inquire about the lack of consistency in the reports (was told I have 3 separate types on connections) but each time was told they are unavailable and I had to leave a message. No calls have been returned. I am still waiting for an updated and corrected report to submit to my insurance company which I was told by ********* would be expedited.

  

  Business Response

  Date: 08/28/2023

  To whom it may concern,
  
  Our apologies for the delayed response. This issue was sorted out with Mr. ********************** directly as of 8/12/2023 and a revised report was provided to them on 8/14/2023. If anyone has any questions related to this issue, our Director of Operations *************************** would be happy to discuss. He can be reached at ***********************. Thank you very much!
  
  Regards,
  Don Meyler Inspections