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Business Profile

Hotels

Sands Harbor Resort and Marina: South Florida Hote

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/23 I paid Sands Harbor $5000 by credit card over the telephone, as a save the date deposit for my wedding reception to take place 11/24. I did so because I knew a few people who ran the business there. Those people subsequently resigned and their replacements are completely incompetent. I asked for a contract and one was never given to me. I have signed nothing. When an event coordinator called and didnt know my event was a wedding and stated you have no food reserved, I had enough and I asked for my deposit back. The (new) manager, ****** (tel number ************) refused to return my deposit and has recently hung up the telephone.

  • Initial Complaint

    Date:05/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I waited *************************************** so that I could be seated, one employee looked at me 3 times and never walked over, instead she continued closing one section of the restaurant. Another employee at the Bar looked over at us and when we made eye contact he turned his head and acted as if we were not standing there waiting to be seated. A 3rd employee was so confused when we asked him questions about being seated. This was by far the worst experience I have ever witnessed at a restaurant. Reservations were made through Open table for 9:15p Friday 5/13/2022

    Business Response

    Date: 06/29/2022

    We have recently completely changed over management so my apologies for the delay in response.  After reading the complaint that is titled "repair issues" it seems to me that this was more of a review on service better suited for a review site. I have reached out to the customer directly by email and phone to invite them back so that we can repair their previous experience with a new and improved one but I have not received a response. Since the time of the review, we have changed management as well as the entire team as we are in the middle of a rebrand. Please let me know if there is any further information needed. 

    Kind regards,

Sands Harbor Resort and Marina: South Florida Hote is NOT a BBB Accredited Business.

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