Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In search of moving company,called few. As of talking to employe of Finest Fellas moving company it seems all good.He told me and my spouse ( we had it on speaker) they do everything they pack they have boxes they assembled and disassemble allincluded in price and they match the price.Well estimated was $2850 with All items were in boxes ready and packed, furniture wrapped, only 2 TVs and mirror wasnt and I told them about and they (he) said no problem we do everything dont worry everything is included.Ok sound reasonable so we need to make down payment of $999 Few days after I call them that Im not taking couch, mattress and 8 chairs their answer was ok we not going to remove it in case you have other *********** the day of pick up driver made his estimate little over $7000 wow tell me I have more boxes and stuff (some boxes was literally like shoebox) ok but i removed huge couch , king mattress, chairs and over $4000 more!?I called costumer service (she said she is the manager and I cant talk to nobody else) and that she can remove $250 for packing 2 TVs..I said Im shocked about your price now and she said thats worst case scenario can be less when the truck go on scale.When I called and started to sign with them they never mentioned by pound.I told her about matching price she said its no more negotiable. Negotiable I never negotiated it you gave me estimate over the phone and now telling me $4000 more?!? I said i want to cancel and she said youre deposit or first payment is not refundable and again nobody mentioned that on first call everything was so nice and easy just to sign with them and after they dont care about costumer. I found many similar situations online about company and they are aware that when youre are ready to move and all your stuff packed you really dont have lot of choice and they take advantage. I couldnt agree and pay$7000 so movers left and rude cost *** she said I m a manager didnt care at all.Very disappointed & stressed

  Business Response

  Date: 04/08/2025

  we wish to resolve directly with the customer, contact us ************

  Customer Answer

  Date: 04/08/2025

  I fallowed the message the company left to call them directly the male answers I said calling about complaint he said Ill connect you to the owner after waiting on hold the same women answer us yesterday ( ******) she said she is the manager I said I should be connected to the owner about BBB complaint she said no you cant talk to the owner and to send them email ( she recognizes me and issues I already tried to resolve yesterday) said that was automated message to BBB

  Im definitely not satisfied how they handle and work with clients , they dont want to answer to BBB because obviously they dont care 

  p.s. they send third parties movers with very old truck with the whole on the roof of truck 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23173537
  
  I am rejecting this response because:

  I fallowed the message the company left to call them directly the male answers I said calling about complaint he said Ill connect you to the owner after waiting on hold the same women answer us yesterday ( ******) she said she is the manager I said I should be connected to the owner about BBB complaint she said no you cant talk to the owner and to send them email ( she recognizes me and issues I already tried to resolve yesterday) said that was automated message to BBB

  Im definitely not satisfied how they handle and work with clients , they dont want to answer to BBB because obviously they dont care 

  p.s. they send third parties movers with very old truck with the whole on the roof of truck
  

  
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 04/09/2025

  To reach an owner; email ********************************************************************* with ATTN: "Upper Mngt"

  Customer Answer

  Date: 04/15/2025

  I emailed to the email address they provided 

  Customer Answer

  Date: 04/18/2025

  I emailed to upper management 5 days ago and didnt receive any response 

  im very disappointed and have been reading about this company about very bad service 

  they dont care about customers and specially after they scam you 

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23173537
  
  I am rejecting this response because:

  
  

  I emailed to upper management 5 days ago and didnt receive any response 

  im very disappointed and have been reading about this company about very bad service 

  they dont care about customers and specially after they scam you
  

  
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my move mid march 2025. One week later, I called and canceled within their cancelation policy deadline. It has since been two weeks, no sign of a refund coming my way. I have emailed three times, no response. Everytime I call its "ill talk to someone" or "its in line."At this point, I need those funds for my move end of april. I need it back ****. It should not take this long for a refund, or even to start a refund. Please refund my 1500.

  Business Response

  Date: 04/02/2025

  We wish to resolve this case directly with the consumer who may contact us at ************ or *************************************************************************************************************************************

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23148128
  
  I am rejecting this response because: i reached out, no response! 
  
  Sincerely,
  
  Madison *******

  Business Response

  Date: 04/14/2025

  Please contact us at *********************************************************************

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23148128
  
  I am rejecting this response because: there is still nothing from you. i disputed with my credit card company. awaiting the decision from them.

   

  never book with this company
  
  Sincerely,
  
  Madison *******

  Business Response

  Date: 04/15/2025

  Please contact upper managment *********************************************************************

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose to use Finest Fellas for my move because they said they weren't brokers. However, the truck that moved my belongings was from i-Mobili ********************************************* and the movers said they were contracted. While the initial payment was made to Finest Fellas, the final payment was made directly to i-Mobili. Finest Fellas originally gave me a quote based on estimated weight of my items, but the **** said that if my final weight was less, the price would go down. They also said I would not be charged for any additional weight as long as I didn't add any items. When the movers sent the final payment link, there was no final weight given or proof of charges. Even without proof, they charged me for additional weight. The **** originally told me that they would blanket wrap my glass items really well and that boxing was not necessary. The first thing that the movers said when they showed up was that all long distance moves REQUIRE boxing of glass items. This is not stated in the contract that you sign, or else I could've boxed them myself. When I tried to call my **** right away to discuss this, they weren't available. I've tried to call them 4 times since my move started on 3/28/25 and they never called me back to discuss the boxing charges additional weight charges.Instead, I got transferred to ***** who is very rude and will not hold the employees accountable for what they are selling their clients on. I told her the calls were recorded and she could check what the **** told me, but that didn't matter to her. They charge extra for carrying items long distance, which is written in the contract. I told ***** I didn't have any proof of the distance, just an extra $400 charge to pay. She said she checked a video of the distance, we did the calculations, and they overcharged me $175.***** told me she would send my final paperwork on 3/31/25 with my weight tickets, but I still haven't received anything. Don't take their word seriously because it doesn't mean anything.

  Business Response

  Date: 04/02/2025

  We wish to resolve this case directly with the consumer who may contact us at ********************************************************************* or ************

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23146255
  
  I am rejecting this response because: I have contacted the company directly with my issues since Friday 3/28/25 and kept getting directed to ****** who said that no one is willing to help me out. On Sunday 3/30/25, she said she would be sending me my final paperwork with my weight tickets. I didn't receive anything, so I emailed the company at ********************************************************************* on Monday 3/31/25 for the paperwork. I did not receive a response. On Tuesday 4/1/25, I received a text from the owner and asked him for the final paperwork. I have not received any emails back or correspondence today 4/2/25. I do not believe if I continue to contact them directly that my case will be resolved.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 04/05/2025

  I have received my refund. 

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this organization for an upcoming move from ******** to ********. After learning that this would eventually be too expensive, I canceled the services on February 27, 2025. It has now been over a month since I notified the Company of my cancellation and I have not received a refund. These funds are supposed to be 100% refundable.

  Business Response

  Date: 03/30/2025

  We wish to resolve this directly with the customer please contact us **********

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23135395
  
  I am rejecting this response because no one at Finest Fellas can tell me when I will receive my $4,200.00 refund.  Just refund my money already!
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/14/2025

  Please contact us at *********************************************************************

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23135395
  
  I am rejecting this response because I keep calling the company to get an update of my refund and every single time they tell me "It's Pending." and that "****** ******** (Founder/Owner) needs to approve it." 
  
  ****** ******** is single-handedly placing financial strain on my family by not giving my money back. 
  
  I wish I had never placed my trust is such a deceitful and dishonest man and company.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/15/2025

  Refund has been processed

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23135395
  
  I am rejecting this response because the refund has NOT been processed. Finest Fellas continues to blatantly lie about returning my money.  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a tentative move for February 27th 2025 on December 23rd 2024 due to health reasons (CHF) I cannot relocate at this time I Canceled the move Via email and phone January 27th 2025 they gave me my deposit back ******* and then 5 days later canceled it And now refuse to speak to me and I asked what they'd like me to do and was told to hang up the phone. Owners are not available to speak to and billing/accountant personnel are never available they refunded the deposit ******* then 5 days later canceled it they performed no work at all except for a phone call and to charge my credit card

  Business Response

  Date: 03/25/2025

  A refund is entitled to the customer and is currently being processed. Any further questions can be emailed to *********************************************************************

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired finest fellows in November '24 to move me from ******* back to *****. Once they received my deposit, they could not be reachable by phone or email and no one would return my calls. I found out on day of move they outsourced other movers without disclosing, they didn't have my correct cell and almost canceled day of and then the other moving company ripped me off, lied to me and held my items hostage longer than we agreed upon and refused to bring me my items in a timely manner that we was contracted with finest fellas. The other company holding my items longer than we agreed upon affected my personal life. I did not have access to clothing medication or medical files I urgently needed for appointments back in *****. This affected my life dramatically on all levels, and my health is not well, and so it did not help other medical issues I was already dealing with. A box of items is missing. Both companies have not bothered to respond to countless emails and phone calls. They insist I file an insurance claim instead of just helping me find the missing items. One owner reached out apologizing, offered $500 and I've attached his text message showing that, but email and phone correspondence was lacking and no refund was actually followed through and my missing items have never been found. The owner insisted I remove my review before sending me the refunded money, Which I did not agree upon and he did not tell me, until after I signed a release that I had to take down my bad reviews first before receiving the refund, which I don't think is a good protocol. I think you should send me the refund, whether I take down the review or not. Maybe he needs to work on all the internal issues and lack of communication with the company, but be accountable for what they did wrong and try to resolve it. Instead of making people take down reviews that are valid. He also offered $100 to replace the missing items that he did not send that either.

  Business Response

  Date: 03/24/2025

  
  We wish to resolve directly with the client, please email or call us.
  
  *************************************************************************************************************************************
  
  ************

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2024, I booked with Finest Fellas via a telephone transaction on my credit card - $500,00. I told ***** ********, one of the principals, who I made this transaction with, that this move was contingent upon the sale of my co-op and there was a chance my buyer may be denied. He said no problem and I could get a full refund. I have been trying to secure said refund for over a month now and there is always an excuse: accounting manager is out, send an email (which was never responded to) call back (no return call, only voice mail). I finally spoke to ***** yesterday who promised to get back to me and he never did. I just want my full refund and I will NEVER do business with this firm.

  Business Response

  Date: 03/19/2025

  We wish to resolve this directly with the client please contact us ************

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  

  I received the money owed me. Please close out my account. thank you.

  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 03/27/2025

  thank you but after 2 months I finally got my refund, thank you anyway

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them based on their claims of being a family-owned, non-broker company that promised my belongings would be handled with care and delivered directly to me by finest fellas the same team that picked them up. Instead a completely different company, M&S Trucking and Storage, showed up to pick up my items. Then I was told by Kirra that my belongings would arrive within 3 to 15 business days, When I requested a refund of my deposit, I was flat out refused, despite never signing a contractonly a receipt and an inventory list! Kirra insisted I had signed a contract said shed send a copy! Kirra sent me someone else's contract, complete with their personal information, claiming it was an "accident." When I inquired about the whereabouts of my items, I was repeatedly told she was unaware of their location and it hadn't been assigned a driver, only to later find out they were in a storage facility in ******** and had been moved into several different trucks including a semi trailer with other peoples items. Then the Driver informed me they picked it up from a storage unit in *******! I was contacted by yet another companysaying they would be arriving between 2-5 (M&S power), when they did arrive at my home they attempted to blackmail me into paying a significantly higher fee than our original quote. They had no weight slips for my items, yet the quoted amount by finest fellas was $0.60 per pound. My belongings were shuffled around from one truck to another, into a storage facility, and finally delivered by yet another unassociated company that tried to drive off with my things if I didnt comply with their outrageous demands even AFTER they backed into my chain link fence with their truck! In the end, items which were not only late but arrived damaged, with several items missing and others that did not belong to me at all. This is unacceptable! I want a full refund and immediate accountability for this disaster

  Business Response

  Date: 03/17/2025

  We wish to resolve with the client directly, ************

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23069722
  
  I am rejecting this response because:

  You've asked me to fill out a complaint with your claims department with paperwork that you did not provide me with. You have no weight slips for my items. I do not have any paperwork from travel and it was delivered by a company I did not hire! I want a refund.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/17/2025

  We wish to resolve with our customer service team directly. Please contact us ************

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23069722
  
  I am rejecting this response because:

  I called the customer service line and they directed me to continue with The claims department and I might have to go back and forth with them several times and they still haven't received the documentation from the third party that was not supposed to be used in the first place and they'll have to wait for that from that company. And it might be a while before I can get any kind of a resolution because of the fact that they haven't gotten any of the paperwork. I would like a free refund for being lied to and my things being broken and them backing into my fence with their truck which we have on video and their weight slips will be incorrect due to the fact that they had a lot of plywood on the back of their truck so our things could not be accurately weighed. Which we do have pictures of as well. We would like a full refund. 
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/17/2025

  This is the video of them backing into my fence! And all the plywood they had in the back of Thier truck to adjust weight of my items on Thier form there was a bunch of other building materials in the back of the truck as well with my items. They can not charge me for the weight of my items if they do not have an accurate weight. Not to mention the people that delivered were not the people I hired to move my things and blackmailed me into paying them way above my quoted amount and tried to drive away with my things if I didn't agree to pay them. Reluctantly I finally stopped them and paid them when they were driving out of my driveway (I do have this conversation on video as well then admitting they had no weight slips and weren't supposed to have the items) I only paid it because all my military documents, kids and my birth certificates social security cards and my autistic sons medical records and sensory items and medicine was on that truck along with all Thier keepsakes and all our furniture. We didn't want it going to another undisclosed location with people we never gave permission for them to have it in the first place! Let me know if you want me to send any more documentation. This company is a scam, false advertising and a huge set up for families to be taken advantage of and hurt by. I have everything including Thier adds and the contract I signed that did not give anyone else permission to have my things. They tried to send me a different contract stating it was the same through DocuSign after my belongs we're already picked up to sign and I refused to sign it because it was completely different and I have that as well unsigned! 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my house caught fire and the only two rooms spared were the basement and garage. I called Finest Fellas on Feb 28, 2025 to get a quote on moving some tools out of the garage and Christmas decorations and shelving from the basement. I spoke with ****** ******** and he said that there minimum weight for moving was 2000 pounds and that I wouldn't be at that weight but they would write it up at 2000. The charge was $1.20 per pound which equaled out to be $2400.00. I agreed to the terms and signed the contract. When the movers showed up, I could instantly tell that the main person, Axel was going to try and upsell and charge me more money. He said that with the additional items, basically 2 bikes, 3 extra boxes I forgot about, and an outdoor hammock that my price would now be over $6000.00!! So my weight apparently went from under 2000 pounds to over 5000 pounds!!?? I in no way even came close to doubling the weight estimate we originally discussed. I told them I could not afford that and asked them to leave. Then I called Finest Fellas two days later to make sure they cancelled the move and refunded my $840 and they told me I could not get a refund! This company is PURE SCAM! I demand a full refund of the amount paid as they did not fulfill there contract. Subsequently I have made 3 calls into the owner of Finest Fellas, ***** ******** and he is avoiding my phone calls and will not answer or call me back.

  Business Response

  Date: 03/06/2025

  Good day *****, it has come to our attention our services did not satisfied your needs. It is apparent that you have added additional items beyond what you told us when you received your quote, therefor the price goes up. It was not until we arrived that we became aware. We would have been able to move the items you contracted us for, for the price you agreed.
  
  To all prospective customers, our prices are based on the items you provide at the time of your estimate. If additional items are added, then obviously the price has to increase. If you choose to move the items only on the item list, you rate will NOT increase.
  
  - FFMS Resolutions Team
  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23029463
  
  This company is an absolute SCAM!!  They are trying to tell me that I more than doubled what I told them originally and that is not even close to being the truth!! What does a bike, 3 extra boxes and a hammock weigh?? They are trying to say that they would weigh over 2000 pounds! This company is out to prey on the misfortuned and take their money and not provide the service that they promised. I absolutely will not accept anything but a full refund to be satisfied.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/07/2025

  We wish to resolve directly with the client. Please contact us ********************************************************************* ************

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23029463
  
  I am rejecting this response because: I have tried several times to speak with ***** ******** and he never picks up the phone. I will only be happy with a full refund on this matter. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Finest Fellas Moving and Storage *** on February 14, 2025 for a quote on a move. I saw their advertisement on ********. The representative, *******, quoted me a price at $2631.00 to move from ******** ***** to ******************** for February 17, 2025. I paid $920.00 for a deposit. The movers arrived on 2/17, they provided a new total for $3420 for the move. I understood the price increase since I had more items than I originally listed and gave my consent to pay $3420 total. I signed the paperwork, paid $1250 for pick up, and was told to wait for a call on February 25th for delivery date and timeframe. The delivery date was not provided until 2/28 for 3/3. On March 3rd the scheduled delivery was not made. I never receive a call from Finest Fellas Moving. I attempted to call the company three times and left a voicemail.I have not received contact from the company and do not know where my items are and I do not know when they will be delivered. They have not attempted to contact or resolve the issue.

  Business Response

  Date: 03/06/2025

  We are actively working with the customer to resolve this issue and she may contact us at ******************.