ComplaintsforAmerican Van Lines, Inc.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  American Van Lines, after having my furniture and belongings in the back of the truck while it was in a shop for repair, for at least 16 days, finally called on Friday to tell to tell me my things would be delivered on Sunday 6/30, with a delivery window of 9-11 am. I was there waiting by 8 am, no show! I left my new apartment at 1:30, there was no call or any type of communication to alert me of any change. Of course, the office is closed, cannot communicate with anybody there. There is no after hours or emergency numbers available. Im presently homeless and needing to rely on friends and family.

  Business response

  07/01/2024

  Our office has been in communication with *********************** regarding her recent change in her move. We are working together towards a resolution.  

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to file a formal complaint against American Van Lines for failing to provide the agreed-upon moving services, lack of communication and responsiveness, and refusal to return my deposit.I signed a contract with American Van Lines for a move from ******, **, to ****, **, scheduled for 6/26/24, per the contract. I paid a deposit of [Deposit Amount] to secure these services.However, on the scheduled moving date, American Van Lines did not arrive as promised. Multiple attempts to contact the company via phone and email went unanswered. To date, I have not received any explanation for their absence or a new proposed moving date. Additionally, my requests for a refund of my deposit have been ignored.This experience has caused significant inconvenience and financial hardship. I have had to make alternative arrangements for my move, incurring additional costs and delays. American Van Lines' lack of communication has been unprofessional and frustrating.I urge the Better Business Bureau to investigate this matter and take appropriate action against American Van Lines. I request a full refund of my deposit and compensation for the additional expenses I have incurred due to their negligence.Thank you for your time and attention to this matter.

  Business response

  06/28/2024

  As always if there's a concern with our clients move, we are interested in hearing about it. ************** brought his complaints to our attention and I'm please to inform we've reached and amicable resolution. 

  Customer response

  06/28/2024

   
  Complaint: 21913248
  
  I am rejecting this response because ******************************* provide a categorical incorrect response. They did not reach out. I did and was and is being ignored for days. And, when finally reached out they provided a $250 settlement and no apology or remorse. This amount doesnt even begin to offset my damages which will likely include but not limited to me having to pay more for a new moving company due to multiple rescheduling and the last minute cancellation by American Van Lines, paying for accommodation due to change of move date, possibly paying for an extra month of rent, losing out of Airbnb payments made. All this due to American Van Lines breach of agreement lack of communication, ignoring my calls and emails, rescheduling and canceling of move. The move will now cost me approximately $4,000 more. The monthly rent is $2,450, the airbnb is $569, and other accommodation will be about $400 in addition to refunding my original deposit of $3,097.44 for a total of  $13,500 with monthly rent or $11,000 without rent, to settle this matter amicably less monthly 

  
  Sincerely,
  
  ***************************

  Business response

  07/01/2024

  Our office reached out to ****************** to attempt to provide resolution customer informed he has consulted with an attorney, who will be in communications with us. Unfortunately our hands are tied in reaching a resolution with client. 

  Customer response

  07/04/2024

   
  Complaint: 21913248
  
  I am rejecting this response because: They misrepresented the facts surrounding this matter. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The company picked my items up for a move to ********** the 10th of June. They delivered about a third of my items on the 23rd of June. They said my items were mistakingly put on a truck in ********** and it should be in ***** on Monday (4 days ago). I called them again today as my items arent here. I was told my items wont come till mid July. I cannot get to speak to anyone but **** in escalation. She said there is no one higher to speak to.Her number is ********************.Please help me. I have no beds, no couch, no cooking items. Thank you, *****************************

  Business response

  07/09/2024

  Our office has been in communication with ***************************** regarding the move concerns. It pleases me to inform you that we've been able to reach a resolution with our client. 

  Customer response

  07/10/2024

   
  Complaint: 21910743
  
  I am rejecting this response because:  I had no other option but to accept the offer they gave me. I was given $50.00 a day for the 8 days my shipment was late. Then I will receive 60 cents a lb for each item they lost. They lost a twin mattress.  They lost a 3 ft box and they lost a small cabinet. They say they are looking for them, but Im sure they are at someone elses house. The moving industry needs to be redone. Pods are the way to go and from now on that is the only way I will go. 
  thank you for your assistance as I accept their resolution although I dont like it. 
  
  Sincerely,
  
  *****************************

  Customer response

  07/11/2024

  Please close complaint so I can get my $400.00 from American Van Lines.

  thank you. 

  Customer response

  07/11/2024

  The resolution is that I was paid for the days late of my things. I will be submitting a request for payment of things lost, which is at $.60 a pound per their contract. I have accepted this.

  Business response

  07/11/2024

  After working with the customer, the customer has confirmed that the complaint has been resolved and closed.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am awaiting delivery of my home goods. A driver contacted me named ****** who is the driver. out of the blue he stated I was to pay him cash (over ********) in order to deliver my goods. No where in American Van Lines contracts does it state cash upon delivery. I paid by cc 50% deposit. ****** stated on the phone today 6-19-24 if I did not pay him cash he would not deliver my goods. He also sent me a text message stating cash which is attached. I told him I would be paying by credit card, he then stated I would not get my belongings and hung up. ***************************** is the customer care co-ordinator over the move said he has no control over the drivers. ************************* is quality control assurance mgr was also contacted. ************************* called, stated it was wrong of driver to be asking for cash, but there was nothing she could do about it. **** shed pass it onto her manager ****. When asked what ***** last name was, she said she had no idea. No one in a company that reports to a mgr states they have no idea what their mgrs last name is unless youre trying to avoid giving their name out. Ive had many more issues with this company after I paid the 50% down. Any driver could pocket cash and rip up a receipt since none of the drivers sign anything. They just ask for your signature. I expect my goods to be delivered and paid with a balance on credit card.

  Business response

  07/01/2024

  It's our desire for every move to go without concern and when there is we make every effort to provide our customers with the best resolution possible. Our management team has made several attempts to reach out to *************** without success. We will make another attempt to resolve concerns with our client. 

  Customer response

  07/01/2024

   
  Complaint: 21875115
  
  I am rejecting this response because:

  I did not receive any phone calls about this complaint from the company until I filed a complaint and the driver ****** on delivery stated he always collects cash and thats the way he works

  They finally allowed me to pay with a credit card after numerous phone calls and continual battles between their customer service and the drivers they farm out to deliver goods     
  

  I had to file a claim for completely ruined items and kitchenware missing     
  

  The service has been horrible   Someone called *** called me this morning and left a message, I returned their phone call and left them a message   

  
  Sincerely,
  
  *********************

  Business response

  07/03/2024

  Our office has been in communications with ************************* and we're reached a resolution. 

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the only resolution they provided I accepted only because Im tired of battling with them.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired American Van Lines for my move from ****** to *******. This has been an extremely unprofessional, disappointing, and anxiety-inducing experience.It is near impossible getting any communication from this company. I have paid them thousands of dollars and been sleeping on an air mattress for a week with no furniture. I have no idea where my stuff is and when/if is coming.At the last moment before pickup I was told that American Van Lines would no longer be picking up my things and that they were instead enlisting a "partner" to help them. I was not comfortable with this and found it shady and unprofessional but I felt forced to agree since I had already paid them two thousand dollars and my stuff was due to be picked up the next day and I had commitments I needed to keep.The movers themselves were extremely late to pick up my stuff causing me to have to cancel other important commitments I had. My moving coordinator sounds like he is on drugs when I talk to him. I have left many voicemails for my sales person, my moving coordinator and customer service asking them to call me back to go over my questions with me and no one has ever called me back. No one answers my emails, either.I still don't know when my stuff is arriving...I would absolutely NOT recommend hiring this company for a move. They are completely unprofessional and have continued to drop the ball. At this point I can only hope and pray that I get my things delivered to me ASAP and in good conditions. This has been an extremely stressful and confusing experience, the customer experience has been absolutely awful. Avoid at all costs.

  Business response

  06/11/2024

  It's our goal to be the most desirable company around. We hope that our team is working together to make every move a positive experience. If for some reason that doesn't happen, we want to hear about it. After hearing of ************** concerns, a member of our management team has made several attempts to reach ************** without success. Once we're able to communicate with our client I'm sure we will be able to reach an amicable resolution. 

  Customer response

  06/11/2024

   
  Complaint: 21811905
  
  I am rejecting this response because this is completely untrue. I have not received any emails or missed calls/voicemails from American Van Lines since I made this complaint. Not a single one.
  
  
  

  Business response

  06/21/2024

  ************** had received her delivery within the original agreed upon timeframe on her contract, and her price did not change from her last signed estimate. Our office has attempted to reach out to ************** at and after her delivery with no response from her. If ************** would like to work with us to reach an amicable resolution to her concerns, please return our calls. Thank you 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When my wife set up the move (I was deployed), we were given a price that included an interstate move, 7 months of storage, and a final local move. We confirmed this MULTIPLE times to include TWICE on the day of the move. We made it very clear that we had to be OUT of the house on 29MAY and tried for WEEKS leading up to the move to get an actual pick up date so we could make travel arrangements. Late on Friday, 24MAY, we were told pickup would be Monday, 27MAY between 0930-1030. On the 27th, no one called or showed and all of our calls were ignored. Late 28MAY we were finally contacted and told pick up would be 29MAY, 0930-1030. We reiterated that we needed to be GONE by midnight, 29MAY, they assured us it was no problem. At nearly noon 2 trucks finally show up. The ** confirmed that the inventory we provided was correct except some extra boxes. He then said the new price was nearly $5k more. Its clear that the intent was always to make us wait until it was too late to get a different company and then inflate the price, knowing we had no time or choice. There are MANY complaints of AVL using this exact extortion tactic. Shortly after loading began, the ** left with one of the trucks saying hed be right back. After half a dozen calls and promises that he was on his way, he never returned. At 2230 he sent his wife to try to push the job off. We said no and were told a new crew was inbound. The ** then blocked our calls and ignored us until after midnight, and called to say hed be there at 0800 to finish. No call, no show, until 1000 when the truck finally arrived at the same time as the new owners. Seeing how incompetent and dishonest this company is, we tried to confirm again that all storage is included in our price and, now that they had our property, were told that it isnt despite a $6k charge for storage in the **** A few days later, AVL contacted us asking if we were ready for delivery, showing that they never planned to store and locally deliver our items.

  Business response

  06/11/2024

  As always when our clients have concerns with their move, we want to make every effort to provide a resolve. Our management team has been in communication with Mr. ************************** and have agreed to work together to reach an amicable resolve. 

  Customer response

  06/12/2024

   
  Complaint: 21794548
  
  I am rejecting this response because:
  I had one conversation with one individual a few days after filing the initial complaint. They told me they would look into things and call me back the next day. They did not. In fact, they didnt call again or return my attempts to contact them until almost a full week later, coincidentally on the same day they responded to this complaint pretending to be working with me. They left a voicemail saying theyd like to work towards a resolution when I call back. Unsurprisingly, when I called back I got no answer, so I left a voicemail. Then I called back several more times throughout the day, leaving messages, and was never contacted again. There is no good faith effort being made here, its all just smoke and mirrors so they can say theyre trying and put the blame on me for the lack of resolution. Technically, calling once is communicating, but ignoring numerous follow-up calls and messages is not. Technically, saying youll look into it can be called working toward a resolve, but doing nothing at all after that and refusing to communicate is not. 
  Between the first call and the extremely delayed follow-up, I paid the fraudulent charges in order to get my belongings back and take away AVLs ability to extort me further. MANY of my items were damaged or outright ruined. They then asked me to sign off on an inventory which, conveniently, had been filled out by them incorrectly so that I couldnt notate any loss or damage in the required column. This was after they initially tried to get me to sign a blank inventory sheet saying they would fill it in later. This is much less a moving company and much more a nationwide racketeering operation. 
  Sincerely,
  
  *********************

  Business response

  06/21/2024

  Our office has worked with ****************** and have reached an amicable resolution to our concerns. 

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had American Van Lines move and store my furniture from an entire home from March 2021 through September 2022. Upon moving into my new home they delivered furniture broken with multiple missing items. The people delivering the furniture were told and made aware of the situation and I saw them note it on paper. I advised American Van Lines right away of the issues and for over a year they refused to make good on any of the items and gave me a complete runaround. I submitted a form to them and they are refusing to pay me for the damaged items. I have the original contract and photos as well as correspondence with them. I also have phone bills to show all my calls tot he claim people.

  Business response

  06/06/2024

  
  We have received the shippers submitted claim on or about 3/3/23 for their move of 3/3/21 were they have unfortunately had some loss/damage with the move. After a review and 3rd party evaluation a claim determination was provided to shipper based upon the valuation coverage level they selected for the move. Shipper is seeking coverage that they did not purchase or select with their move of Full Purchase Price Coverage, in reflection of their claim,which would be an Insurance Policy level coverage, at their discretion to obtain from a 3rd party actual insurance company.  American is willing to work with the shipper in clarification of the coverage and in furtherance of working toward a resolve. The shipper has advised that she is an Attorney and will take legal action if she does not receive the claimed amount, although the amounts do not align with the coverage she elected/chose for the move. American will continue to work to resolve the shipper, without the necessity for escalated actions.  
  
  Americans goal is to address and resolve all shippers claims according to the contract,coverages selected by *******, and going above and beyond as a matter of customer service. 

  Customer response

  06/13/2024

   
  Complaint: 21773845
  
  I am rejecting this response because: it is not enough money to come even close to making me be able to replace my damaged and lost items - they misrepresented to me that I would be covered for lost or damaged furniture in a way that I could reasonably have the furniture done-just the  lost items add to more than they have offered me  - the business said I didnt report the claim at the time of the move, now suddenly they finally found paper work that said I did indeed report it that day- they say I changed the insurance from $70,000 to $****** valuation replacement that I paid $938- that doesnt really matter bc its a small difference- but if I took ****** worth of insurance and they want to pay me $2500 for damages and lost items. To rebut these items it would be $61,000. I was not asking for that and was willing to settle for much less but not for $2500. I paid the moving company $9,347 for the move and $16,,440 for storage- I was told my items would be in the proper controlled environment so that fabrics wouldnt fade and finishes wouldnt fade and things would remain clean. Instead I have damaged fabics and finishes, all legs ripped off an expensive table, scratched items, dirty items and missing items- to replace even my glass top that they lost would cost me $1200- to replace a missing table would cost me $159 and with chairs $499. I sent a detailed itemized claim to them and they ignored and denied most missing items and said that they deny money for damaged ****** and faded finishes. If nothing more, I made a point to the salesman that ai needed insurance in case my items were damaged and this is what he recommended. It cost me many thousands to repair and replace these items and now Im stuck with $2500 they want to give me. I would have settled for a mere $5000 just to resolve this claim with them but they have refused to do - considering I thought I had $****** worth of insurance to protect me and have pics of damages and their delivery men noted damages immediately how can they do this - please try to help me resolve this matter with American *** Liines - thank you- 
  Sincerely,
  *********************

  Business response

  06/21/2024

  Our office has been working with ****************** to resolve our concerns. It has been several days since we last heard from ******************. We are confident that once ****************** re-opens the lines of communication an amicable resolution will be reached 

  Customer response

  06/21/2024

   
  Complaint: 21773845
  
  I am rejecting this response because: it is no where near enough money to help me fix my items and replace them - I asked for $5,000 which is well below the $22,000 ai should be compensated. They offered me only $2500 which does not satisfy my loss. I paid American Van Lines over $32,000 for moving and storage and they destroyed many of my things. I took insurance which covered me for $68,000. They refused to make good on my lost items and replace them and they refuse to give me even a small amount of what I reasonably and amicably can do. They are refusing to give more than $2500. That doesnt satisfy my claim. 
  
  Sincerely,
  
  *********************

  Customer response

  06/28/2024

  Complaint resolved with American Van Lines- please remove the compliant from any records - thank you! 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  American Van Lines Job ******* On March 26 2024, we spoke to Junior Pedilus with American Van Lines to coordinate our move from ********** to ********. During that conversation we requested our property be stored. The rate of $779.00 per month with the first month free was quoted and we can cancel at any time. The total charge for 6 months at a rate of $779.00 was $4669.00. Our property was to be stored in ************** CO. On May 1 2024 we noticed our belongings were being were spread across multiple locations in **. Our belongings were never transported to AVL storage in ************** *********On May 13, we emailed ************************* for status. We were asked by *************************** to call office. We contacted ********************* 14 and was told she could not find our job number, name, or contact phone number in the system. This was terrifying. We sent a copy of our contract to *************************** to prove we had a contract and they had our belongings. ******* was able, with internal assistance, to locate our job number. We told *************************** on May 14 that we no longer wanted them to store our belongings and wanted immediate delivery. We were sent a delivery document and we returned the signed document immediately with the first availability date of May 22 2024. We also received an invoice that still had the storage fee at $4,669 and we asked ***** and ******* to correct the invoice to represent a single month rate at $779.00.On May 14, **** contacted us with dispatch to confirm our change for delivery.On May 20, escalated to management. No response.On May 23 we text **** at dispatch to see if he had any information on our delivery. Text: ****: Hi I do not know yet, because we are not understanding about the balance. ****: Probably we will keep it up to 5 months.At this point, we feel that we are being extorted by American Van Lines to pay an invoice that is incorrect and not what was agreed upon before they will deliver our property.

  Customer response

  05/24/2024

  Updated document with more details and additions of suspicious email from "Square" to make a payment then a quick cancellation.

  Customer response

  05/25/2024

  We are receiving fraudulent email invoices from one of American Van Lines partners that is handling our move. Can American Van Lines get control of their partners? We would prefer a positive outcome where we get our property ASAP and the correct organization is paid for services rendered. The fraudulent behavior and strong arm tactics of withholding our property by the *** partner is uncalled for and approaching criminal in nature.

  Customer response

  05/29/2024

  The Vice President of **************** for ********************** committed to have our property delivered by May 29th and he assured us that no other client property would be on board.  Today we received a call with a lie that the truck could not deliver today  because of a mechanical problems.  We can see through the use of our air-tags that the truck is in ********. We have observed the truck turn north when our location is south. This leads me to believe that the ** lied when he said our property would be the only property on the truck.  ***************** and its partners are not to be trusted. We were mislead on the cost structure of the storage. The partner Papas Boy's inflated the count of our boxes even though we counted and numbered our boxes. The partner Moving Peak refused to deliver our property until we paid in full which we have in desperation to end this bad relationship. Bottom line the overcharging has not been addressed to our satisfaction and we still have not received our possessions. 

  Business response

  06/11/2024

  It's our desire to address all move concerns with our customers. A member of our management team has reached out to ****** & ********************* to address their concerns. It 

  appears we have reached a resolve.

  Customer response

  06/11/2024

   
  Complaint: 21753865
  
  I am rejecting this response because

  We did not receive an adequate resolution. We were forced to pay the entire amount we were disputing directly to their partner, Moving Peak Relocation, in order to receive our property. Moving Peak Relocation was rude, implied they would hold our property for 5 months and yelled at us for asking for a status. At this point we feel all we can do is ensure other seniors and veterans know how these two organizations operate. 

  Sincerely,
  
  *********************

  Business response

  06/18/2024

  We've made an attempt to reach customer without success. Customer has not responded to voicemails / emails from our management team since the rejection of our previous offer. It's our goal to make every effort to provide an amicable resolution however that requires assistance from the consumer. 

  Customer response

  06/19/2024

   
  Complaint: 21753865
  
  I am rejecting this response because:
  

  Wow, the lies just dont stop. Last email was from the moving coordinator to let us know our driver will arrive on 5/30.

  We never received a call regarding our amount in dispute, and we rejected the tiny joke they offered.  People need to know that if you ask to have storage there is a hidden fee depending on weight can cost over $4000 dollars then monthly fees of nearly $800 on top of that.

  We did get a voicemail the same time this response from the company came and we returned the call as soon as we could. We have yet to hear back.

   

   

  Sincerely,
  
  *********************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired this moving *** to move our stuff from ******** OR to Pace ** in May2024. Given quote of around $5500. On 5/5/2024 I paid $2768.51, and on 5/15 I paid $1591.89, and was told about $1600 upon delivery. My things arrive tomorrow and theyre demanding over $4000! Weve called/emailed many times. Each step of the way different people have told us different prices or more $, the mover told us thousands more and wouldnt honor the original amount so we sent him away to think of a solution because it caused so much stress, Im 83yrs old. Mover came back and agreed to honor the $5500. Spent an hour on ph w/ cust svc and was different amounts again. Then told they made a big error, but then transferred me to someone else who didnt really know what was going on. Then ** told I owe another $2500 upon delivery, then the gal says well Ill credit you $200 thats all Ill do. Its a nightmare dealing with them. I was under such dire stress and being rushed they said the mover told us about wanting more $ and going along with it, but I do t re all it because the numbers kept changing and they were taking advantage of me being elderly and they had me over a barrel essentially. Im also worried the gal said shed give me a $200 credit so I couldnt pursue getting my money back that they overcharged me.

  Business response

  06/06/2024

  Our customers are our 1st priority and when theres a concern, we make every effort to come to an amicable resolution. Our office has been in communications with Mr.***** ************* regarding the 50% increase in items at the time of pick up. Our office accommodated their request to move additional items and presented a new estimate prior to any services being rendered. Mr. ***** ************* agreed to the new price and services as requested were rendered.  ***** services as agreed to were rendered Mr. ***** ************* advised they wanted to revert their charges to the original price despite taking 50% more than they originally told our office. We attempted to reach a resolve with Mr. ***** ************* however they have ceased communication with our office and are now attempting to damage our reputation by making false statements and mislead the public. Mr. ***** ************* it is vital you re-open the lines of communication with our company. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with American Van Lines for a move from ********** to *******. They were late picking me up - Feb. 26 finally. On the last date my contract said they would deliver my items (3 weeks later), I called to enquire and was told my things had not left ********** and were still in storage, even though I was verbally assured by the sales person that my things would not leave the truck once they were loaded until they were in to *******. Two weeks later they said my stuff was on the road and gave me another delivery date, and told me I would get a call from the driver close to the date to arrange the time. I never received those calls. I called every week. Finally, the said the driver was on the way. When he finally arrived, 1/3 of my stuff was not there. Further there was arguing between the driver and the company about how gets finall payment. The driver threatened to drive off with my stuff if I didnpt pay him directly. It was a sh*t show. Further, the driver told me that he picked up my items from a storage unit *******. (Cacluating this was the SEVENTH time my things were shuffled on and off a truck). AMV llines tells me that my remaining missing items are coming "next weekend," and that the driver will call me in the middle of the4 week. this has been going on weekly for over a month. They have obviously lost my items and will not admit to it. This is extremely stressful and very unprofessional. Now, my calls go directly to voicemail and no resolution. DO NOT USE THIS COMPANY. They do not care about your, or your things. I will be suing them in court for the distress.

  Business response

  06/11/2024

  Our office has reached out to **************** to come to a resolution regarding the concerns with her move. Our client has requested that we reach out to her at a later date due to 

  personal matter she's dealing with. I'm sure that once we're able to discuss matters with **************** we should be able to reach an amicable resolution as this is always American Van Lines goal. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩