Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joey Accardi Chrysler Dodge Jeep Ram is advertising a 2024 Jeep Wagoneer (stock #J119085) for $66,587 - a $18,163 discount off of MSRP. When I contact them they responded, in writing, with a price of $69,458, plus tax, tag, title and additional dealer fees. Their price is conditioned on rebates, which I am eligible for, with the exception of one $500 rebate. I told them, in writing, that they had the vehicle advertised for $66,587 and their sales manager (Hasiel *****) responded "that is not a deal I am able to get to", even though I am eligible for the rebates listed. This is false advertising. I am a senior, aged 63. This is unacceptable business practice.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2015 dodge ram 1500 which I bought from **** **** seven months ago to the service department because I was having an issue with my power steering which I saw online was under recall. The advisor ****** told me that there was no issue with the power steering, and therefore was not logging that I came in For this issue he has since been fired for that same Issue. The cars power steering then went out when it hit 100 Thousand miles when I took the vehicle to a different mechanic, they had told me that had this issue been brought into a mechanic shop that it wouldve been fixed under warranty through ram When I called ****, they told me They would fix it on Goodwill because the car was a 2019 when I got to the service department they then informed me that the car was actually a 2018 Dodge ram and that I would be charged $3400 to fix ********* steering that previously came in for. When I complained, they then told me that they would give me as many discounts as they can to bring the price down because they knew they were at fault but were not covering the full amount because was not going to cover it under their warranty

  Business Response

  Date: 02/12/2025

  When the customer purchased his vehicle from the dealership in March 2024, it had ****** miles.  The customer did not buy an extended warranty for the vehicle.  

  The customers first visit to the dealerships service department was on April 3, 2024, with a complaint about overheating.  The dealership replaced the radiator and this resolved the issue. There is no comment on this repair order about a power steering issue. 
  
  The customer retuned to the dealership on October 12, 2024, for routine maintenance.  Again, no mention of a power steering issue on this repair order. 
  
  The vehicle currently has ******* miles. This is considered a high mileage vehicle and has no extended warranty coverage.  In addition, recalls are VIN specific.  There is no recall on this vehicle for the power steering, therefore there is no coverage for the repair, since it will not be covered by the manufacturer and the vehicle does not have any warranty coverage. This repair would be customer pay. 
  
  Since the customer has purchased and serviced the vehicle with our dealership, we offered him a discount on the repair costs.  We would continue to offer him a discount as a goodwill gesture, but the dealership will not perform this service for free and is not responsible for these repairs. 

  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22825949
  
  I am rejecting this response because: There was a complaint each time about the power steering. I am unsure as to why the service advisor hired by ****** did not log the complaint, perhaps because it was not registering when they plugged the computer reader into the machine. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/18/2025

  I cannot speak to the processes at ****** because we are not affiliated with that dealership.

  With regard to the photo of a web search, this is not indicative as to the specific vehicles involved in the recall.  Recalls are VIN specific.  The customer's vehicle does not have a power steering recall attached to its VIN. 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally taken my jeep to the dealership where I had purchased it back in late aug/sept. It was brought in to have the entire engine replaced due to negligence from ********** during an oil change. Luckily, my insurance company covered the 15k it cost to have it done. Weeks go by and had it not been for ME calling and showing up I would have never even known my jeep was fixed. Absolutely no follow up communication was had. I had my jeep back for just 3 weeks give or take a day and I was left stranded with an elderly 90 year old in *****. I couldnt even find a tow truck willing to take it back to the dealership where it was last touched. From 6pm until 1:30 am I finally dropped it off and paid $180 for the tow. This go round the insurance has nothing to do with it. The folks at the dealership were the last ones to work on my car. A car that has NEVER has an issue and there are maintenance paperwork to prove it. They say its now the transmission but dont know what it could be because it has to be broken down to find the issue. This was on 10/13, it is now 11/01 and I have yet to know what is going on. The service manager I spoke to was the most condescending and rude person Id ever encountered there. He basically said they had nothing to do with it and if I didnt like it I could take my Jeep elsewhere. He actually insisted I had it towed immediately away which I did not. The invisible ** ******** does not deal with customers. That is unless youre buying one. The assistant Hassiel took over and he seemed like someone who might get answers but the run around has been insane. I have all the call logs history from the dozens of times I called him, the service **** and ****** who is the point person in the service ****. Hassiel supposedly gave me his personal number, I can see now that it is not. He does not answer text or returns calls. I finally caught him on 11/1 in a text he assured me he would find out what was the current status and nothing.

  Business Response

  Date: 11/18/2024

  The dealership denies all of the allegations set forth in this complaint and requests that this complaint be closed in favor of the dealership.

  The dealership was not at fault for a transmission failure on this vehicle. The subsequent mechanical failure to the transmission had nothing to do with the work performed on the engine.  The dealership did not perform any work on the transmission because the customer did not agree to pay for the cost of the repairs.  The customer picked up the vehicle from dealership and the dealership declines to do any work on this vehicle. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22503949
  
  I am rejecting this response because: The dealer had my car since 10/15 and nothing was ever done. Nobody is on the same page and everyone contradicts themselves on what was or was going to happen or what was done. Parts had been ordered from what I was told at one point. So its assumed they had done a diagnostic to get to that decision right? Who knows. I never got an answer. The dealership is hiding its faults by never answering texts, leaving voicemail or anything written so as to not leave a trail. A legit business is upfront with a customer. Its only because of this complaint that things became heated and handed it over to their legal counsel to remove my car by end of day. They dont want to be held accountable and the easiest way to do that  is to threaten me off the lot with legal action. A scare tactic any business hiding deceptive practices would do. This F rated business lives up to its name. I do have every text, vm and document since day one that can attest to every misstep. I will NOT be satisfied with any effort from this shady dealership. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to **** Accardi on July 16th for a recurring issue with the suspension system. This was the third time for the same issue. I inquired multiple times on the status, and on August 8th I received a text that the part came in and should be done the next day. After multiple texts, I was finally told on August 22nd that they would have my answer in the morning. I was then ignored until August 29th, when I was told the nitrogen tank was being serviced and they need to refill my tanks. I was told it would be ready in the next few days and the service manager was atop of it. Since then, my texts have been ignored. I have called multiple times and I am always transferred to a number (either the service advisor or the service manager) that goes to voicemail. I have sent emails to the service manager and they have been unanswered. It has been two months, I would expect better communication and resolution of the issue.

  Business Response

  Date: 10/03/2024

  The dealership has been in communication with the customer.  One of the parts was damaged when it was received by the dealership.  The dealership was able to locate the part from another dealer to expedite the repair and avoid further parts delays for this customer.  We expect to receive the final part to complete the repair today and have the vehicle repaired and delivered to the customer by tomorrow.  

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22329520, and find that this resolution is satisfactory to me.  They definitely need to review their communication process.   My truck was still not ready for one week after they said it would be.  The service manager and the general manager never contacted me. I believe that if I did not complain with the BBB, then my truck would still not be fixed.  
  Sincerely,
  
  John Baston

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I delivered my car for service at **** Accardi service department on Sunday, June 30th for service regarding vibration and a check engine light. For the service provided above, the dealership charged $854.81 on July 13th. Upon picking up the car, the check engine light was still on, so service was not performed on the car. The car was left for another week and picked up on July 13th. Upon picking up the car, the vehicle had been driven for over 70 miles without my authorization and the windshield was cracked. After numerous attempts at contacting the dealership, no resolution has been provided and no calls have been returned. The check engine light has come back on the car. The deceptive practices at this dealership are beyond anything I've seen. Work not performed properly, abuse and damage of third-party property, not to mention time and financial resources lost are something every buyer/Jeep customer should be aware of. Thank you for looking into this.

  Business Response

  Date: 08/02/2024

  After receiving this complaint from your office, we reviewed the service file and attempted to contact the customer multiple times to discuss his concerns.  Our file shows that customer came in with 2 concerns: 1) check engine light and 2) vibration felt on steering wheel when going over 60 mph. The technician took the vehicle for test drive to duplicate the problem and found that tie rods weakened on both sides and the tires were out of balance. The dealership replaced the tie rods, balanced tires and performed a wheel alignment.  The diagnostic performed for the check engine light found a stored code in the system causing the light to come on.  The technician performed a smoke test and no leaks were found at that time.  The dealership performed all services as provided in the repair order and paid for by the customer.  We request that this complaint be closed in favor of the dealership. 

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22044506
  
  I am rejecting this response because:

  1. As listed in the original complaint, the vehicle was in the possession of the dealership for several weeks and both problems persist: vibration of the steering wheel and check engine light is back on on the vehicle as reported during initial pick up attempt and after the vehicle was finally retrieved  

  2. Dealership repair management was contacted with a formal complaint and asked for resolution. This communication has gone unanswered. 
  

  3. The dealership has not acknowledged that it a. Damaged the windshield of the car while in its possession and b. Provided a reasonable response of why the vehicle was driven for over 70 miles without authorization.

  I was contacted by a technician after numerous attempts. The technician was uninformed as to the attempts made to contact dealership management and simply said that he would bring this up to the manager. I was asked by the technician if wanted to bring the vehicle back, however, after the experience reported in the points above, any reasonable customer would be hesitant to:

  1. Be left without a car for another unknown period of time without confidence that it would be repaired, and

  2. Potentially subject the vehicle to additional abuse.

  I have been a customer of this dealership in the past and have paid for services without fail or complaint. This latest behavior of the dealership is unacceptable and questionable for all other patrons of the establishment.

  As for the windshield, I had my insurance company replace it under my policy.

  The check engine light is still on on the car. The vehicle still vibrates when driven. I seriously doubt any repairs were made. 

  
  Sincerely,
  
  *****************************-price

  Business Response

  Date: 08/28/2024

  We have been in communication with the customer.  Everything has been fully resolved and the customer is completely satisfied.  We request that this complaint be closed in favor of the dealership. 

   

   

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The dealership has gone above and beyond to correct the issues and management has taken a personal interest in teaching a satisfactory resolution.

  
  Sincerely,
  
  *****************************-price

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was browsing online for a vehicle. I found one at Joey ********************** CDJR. The advertised price online was $35,900. I was interested in this vehicle. I contacted the dealership. I talked with ********************* as a salesman. ***** was great. He did a walk through with me over a video call and everything checked out. I asked him about the $35,900 price. He said we can put an offer in and see. So, thats what I did. I had one question about an option I would like added to the vehicle and if it was available. After he got back to me with that answer I put in an offer of $34,000. He took that to the sales manager and he came back with a price of $39,900. I said thats more than your advertised price online. He said he knew and that it was a new sales manager and that there wasnt anything he could do. After some more talking he came back with a price of $37,900. I said this still more than the advertised price. This feels like false advertising. I ended up talking to the sales manager and he told me that was the price with incentives that I dont qualify for and that it is listed in the fine print. No where in my search did I see anything in fine print about adding $4k to the advertised price. This is a very dishonest way to do business and I believe that a dishonest culture exists at the dealership. I would not put it past them to be selling repairs to people that they dont actually need.

  Business Response

  Date: 04/24/2024

  This matter has been fully resolved.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to address ongoing issues with my 2022 Dodge Charger, purchased on August 6th, 2023. Despite multiple repair attempts, a persistent fuel pump defect causes dangerous fuel leaks. The problem first surfaced on November 29th, 2023, resulting in repairs for a leaking fuel pump. However, the issue persists, with a severe incident of gasoline leakage into my garage, posing risks to my family and property.I returned the vehicle for further repairs on January 8th, 2024. However, it's been over a month and a half with no clear resolution or estimated repair time as my car is still at the dealership. This extended period without my vehicle, coupled with the severity and recurrence of the defect, prompts me to seek your assistance.Under the ******* Lemon Law (Florida Statutes, Chapter 681), my vehicle qualifies for protection, having been out of service for more than 30 days. The ongoing issues suggest that a reasonable number of repair attempts may not remedy the situation.I've proactively reached out to Dodge and FCA corporate offices, but despite assurances of urgent attention, I've received no follow-up or tangible resolution. This lack of response heightens my concerns and emphasizes the urgency of your intervention.I appreciate your assistance in facilitating a prompt and equitable resolution to this ongoing issue. Please feel free to contact me for additional information or clarification you may require.

• Initial Complaint

  Date:01/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 01/07/2024 I received a promotional 'Spin to Win' flyer in my mailbox. When I played, I landed on 777, which indicated that I had won a $500 ******* gift card. Excited, I went to the specified location, a car dealership, to claim my prize. However, upon arrival, an employee at the dealership informed me that there was no such prize, and instead, they only gave me $2. I questioned why the promotion was misleading, but the employee seemed indifferent to my concerns.There are other people there, very nervous because they lied, I waisted my time, Gas Fuel to go there, and to many paople did the same. This guy should be punished,

  Business Response

  Date: 01/19/2024

  We deny all of the allegations in this complaint.  This contest had official rules that were posted at the dealership, the prize board was posted at the dealership, there was a designated manned area for those customers coming in to view the prize board to match confirmation codes, and  clearly disclosed information in the disclaimer on the flyer.  All of the rules were followed by the dealership and there was a winning confirmation code mailed out for each of the prizes in the contest.  There was absolutely no purchase necessary to participate and the dealership gave out $1500 to the participants that came in and did not have the matching confirmation code for the grand prizes but received the 1:1 prize of $2 cash. The disclaimer specifically stated that "#MATCHING SYMBOLS ARE NOT ASSOCIATED WITH A SPECIFIC *****. ***** WINNERS ARE DETERMINED BY THE CONFIRMATION CODE."  It also states "CONFIRMATION CODE MUST MATCH WINNING CONFIRMATION CODE POSTED AT THE DEALERSHIP ON THE ***** BOARD EXACTLY IN ORDER TO BE ELIGIBLE TO WIN." The odds for each prize were also disclosed, and the odds for winning the $500 ******* Gift Card was 1:****** (as there were ****** mailers sent and there was a winning confirmation code for this prize on 1 of the mailers sent.)  As you can see from the confirmation code on the mailer received by ********************  and the winning confirmation codes on the prize board, he unfortunately did not win the $500 ******* gift card but instead won the 1:1 door prize of $2 cash. This contest was conducted legally and was fully insured. As such we request that this matter be closed in favor of the dealership.  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle in for extended warranty service on November 13th. Business does not respond to phone calls or emails. Had to physically drive there, twice, to obtain an update, and each time they told me 2 weeks.On the last visit, they informed me that they were submitting the proposed work to the warranty company, and that the vehicle was ready for inspection by the warranty company.When I called the warranty to make a claim for a rental vehicle, they advised that the car dealership closed the claim, i.e., the vehicle was NOT ready for inspection.They've had my vehicle for 6 weeks and are no closer to completing service than they were a month ago. I've incurred costs of rental vehicles which I will be seeking reimbursement for in small claims, unless this continues, and costs elevate, at which point I will be retaining legal counsel.I simply want my vehicle serviced. Had the business informed me that they would be unable to service the vehicle in a timely manner, I would have brought the vehicle elsewhere; I was not given this option, nor have I been provided useful or accurate information.

• Initial Complaint

  Date:12/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* has had my Chrysler Van for 7 months in the service department. Everytime we call we are given the run around. We've asked to speak with the General Manager and he will not even come to the phone. I am on disability and have been without my van for the entire 7 months. The van has been left outside with the windows down which caused leaves and debris to get inside and the humidity is ruining the interior. At some point they moved the vehicle and somehow the tire was flat but they drove it anyway with a flat tire!

  Business Response

  Date: 12/30/2023

  ****************** vehicle has been in the service department awaiting a window switch which is on backorder with no ETA.  The vehicle is drivable and the customer has picked up the vehicle to use.  The only inoperable component is the window.  The vehicle was stored under cover in our service drive and was protected from the elements as best as possible. There is no evidence that there's any interior damage due to our care.  The vehicle did have a flat tire and our service director personally aired the tire prior to driving the vehicle into the shop.  Please note this vehicle is 13 years old with ******* miles.  The approval process through the customer's warranty policy and the part availability are entirely our of the dealership's control. We've taken every step possible to rectify the vehicle issue.  Both the General Manager and Service Director have been in communication with **************, the customer's spouse.  Once the window switch is available, the customer will be notified.