ComplaintsforDaily Sale, Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 3, 2024, I purchased an Apple iPad from Daily Sale, *** for $99.00 plus NYS tax of $3.96 and NYC tax of $3.96 (I do not live in ***) For a total of $106.92 on Order No, *******. I received the shipment on August 8, 2024. The iPad worked as promised But I could not do what I needed to do, on an iPad, I needed a iPhone. I called the company August 9, 2024, and told them I would like to return the iPad and purchase an iPhone. I purchased an Apple iPhone 8 for $119.00 plus NYS tax of $4.76 and NYC tax of $4.76 (I do not live in ***) For a total of $!28>52 on Order No. *******. They have not brought the package to the post office yet. I have tried for the past week, to get a return label for order No. ******* without any success after hours of chatting with their support and emailing them. I am 73, on Social Security with very limited funds and need to return the iPad for a refund. Respectfully, *****

  Business response

  08/16/2024

  Hi Mr./****************,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  I understand that you would like to return the iPad from Order Number ******* for a refund and keep the iPhone once it arrives.
  
  
  I apologize for any inconvenience you may have experienced with our return portal.
  
  
  Please know that returns are processed in our return portal and return labels will be provided once completed.
  
  
  Kindly visit our return portal to set up a Return or Exchange by clicking on this link:
  
  
  *************************************************************************
  
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  
  For more information, you may review our return policy here: *********************************************************
  
  
  If the item that you wish to return is an electronic device, it is important that you remove any and/or all email addresses and passwords and then factory reset the unit before returning. This will avoid any delays in the processing of your refund request. In addition, please package it well, so no damage or cracked screen may happen during transit.
  
  
  Here's how to remove/reset your iPhone/iPad: ****************************************
  
  
  To make this process easier for you, kindly follow these steps from our website: How to return my order?
  
  
  Once you receive the label, please ensure that the iPad is securely packaged to avoid any damage during transit. Additionally, remember to remove any personal information and perform a factory reset on the device.
  
  
  Lastly, we understand that you are concerned about taxes, upon checking the address shows that you are from ******, **, thus taxes apply.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
  
  
  Thank you for your understanding and patience.

  Customer response

  08/17/2024

   
  Complaint: 22133436
  
  I am rejecting this response because:

  I have gone to that portal numerous times and all I get is an email link that I never get a response for. All I want is for daily sales to email me a return laberl for the iPad. It should not be that complicated, it is what I have asked for since trying to return the iPad.
  
  Sincerely,
  
  *************************

  Business response

  08/20/2024

  Hi ******,
  
  Thank you for your response. I understand that you would like to return the iPad from Order Number ******* for a refund and keep the iPhone once it arrives.
  
  I apologize for any inconvenience you may have experienced with our return portal.
  
  Please know that returns are processed in our return portal and return labels will be provided once completed.
  
  To make this process easier for you, kindly go to this page in our website, enter the order ID and zip code:
  *********************************************
  
  Once you receive the label, please ensure that the iPad is securely packaged to avoid any damage during transit. Additionally, remember to remove any personal information and perform a factory reset on the device.

  Furthermore, we understand that you are inquiring about the Sales Tax.
  
  Please be advised that we use a third party to collect and transmit sales tax so we cant speak of the current laws.
  
  For further information, you can reach out to Avalara directly at ************************ or **************.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
  
  Thank you for your understanding and patience.
  
  Best regards,
  *********

  Customer response

  08/21/2024

   
  Complaint: 22133436
  
  I am rejecting this response because: They are deducting $22.00 for handling. In order to get that far I had to enable JavaScript to run in my browser.

  Their return policy has no mention of a "handling fee":

  Refund policy
  Return Policy
  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  
  To start a return, you can go to our Returns Portal and follow the steps there to request your return. If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstance, we will deduct a return handling fee for the return shipping label. We cannot provide return labels for larger items or international orders.
  Items sent back to us without first requesting a return will not be accepted.
  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), PPE products (such face masks, gloves, or other hygiene products), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we also cannot accept returns on gift cards.
  Exchanges
  To ensure you get the exact exchange you want, please go to our Returns Portal and follow the steps there to request an exchange.
  Refunds
  We will notify you once weve received and inspected your return, and let you know if the refund was approved or not. If approved, youll be automatically refunded on your original payment method. Please remember it can take up to 3-5 business day for your bank or credit card company to process and post your refund.
  You can always contact us for any return question at **********************************.
  *********************************************************
  Sincerely,
  
  *************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My name is *************************. A neighbor ********************* victimized me. She manipulates FedEx drivers, UPS drivers mailmen and had my computer delivered to her address *************************************** ****, z ******* not my house ***************************. ****, *******

  Business response

  08/14/2024

  Hi
  
  
  My name is *************************. A neighbor ********************* victimized me. She manipulates FedEx drivers, UPS drivers mailmen and had my computer delivered to her address *************************************** ****, z ******* not my house ***************************. ****, *******
  
  
  
  
  Hi ****************,
  
  
  Greetings from DailySale Customer Service.
  
  
  We are saddened to know that you have not received your order.
  
  
  Upon checking, your order was processed and shipped to your address as seen below:
  ***************************
  Gary Indiana 46404
  ******************;
  
  
  Here's the tracking number: 9434611105501937545261
  
  
  You can review your shipping progress by following this link: *******************************************************************************************************
  
  
  If you have not received your order, please contact your local post office as they have a way to trace the package's location to their GPS back-end system.
  
  
  In cases where they scanned it as 'delivered' to the wrong house or shipping address, they will pick it up and re-deliver it to you.
  
  
  I hope this helps. Please feel free to reach out to us should you have any further inquiries.
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  A company called dailysale.com is advertising to sell merchandise to customers. They say that if you contact them via email that they will respond in 4 to 6 hours in the same day. They have never got back to me after two or three attempts. I have read on multiple websites that they are fraudulent and are taking people's money and not sending items or refunding money. I'm a very hard-working struggling individual and I spent my very hard on money with them on a supposed 10 carat solid gold chain. They ever see my credit card information which I have now deactivated and order new ones so they cannot do any more damage. I am waiting for my charges to come off coming so I can speak with my bank and file dispute. If they are going to say that they produce services they should honor it.

  Business response

  08/07/2024

  Hi **********************,

  Thank you for contacting DailySale Customer Service.
  
  Our apologies for our untimely response and for the inconvenience of sending emails back and forth to **. Due to the high volume of orders we are currently processing, certain delays in our response are bound to happen.
  
  I see that you are requesting for your order to be canceled. However, upon checking the system, it shows that the order has already been shipped and we are unable to cancel it anymore. We are sorry for the inconvenience.
  
  Here is your tracking number: 9400111105501940009321
  
  You may check on the delivery history of the package through this link: ****************************************************************************************************************
  
  Once you receive your order and wish to return or exchange it, we will be happy to help you with it. You may return the item to us within 30 days upon the shipment's delivery.
  
  Kindly visit our returns portal to set up a Return or Exchange by following the following link:
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  For more information, you may review our return policy here: *********************************************************
  
  Just a gentle reminder: Please avoid refusing any package. These often get lost in transit or can sometimes be ""disposed"" by the post office. Orders lost or orders that were not received back can cause delays and/or decline in any dispute or refund request. DailySale will not be held responsible if the package is ""REFUSED"" and has not been received.
  
  I hope this helps. Please feel free to reach out to us should you have any further queries.
  
  Thank you,
  

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a refurbished Apple Watch from this company, which arrived still locked to previous owner. The company couldn't get it unlocked and has sent me several email indicating they would authorize the return of the product but every time I follow the return link they send, I land on a page that states the return window is expired.I either want the watch unlocked or my money back

  Business response

  08/14/2024

  Hello ***********************************,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  I am sorry to know that you have encountered an issue with your order and would like to have the item unlocked or a refund.
  
  
  Please be advised that we have made an adjustment to your return window.
  
  
  Kindly visit our return portal to set up a Return or Exchange by following the following link:
  
  
  *************************************************************************
  
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  
  For more information, you may review our return policy here: *********************************************************
  
  
  Please package it well so no damage or cracked screen may happen during transit
  
  
  Let us know if you have further questions or concerns.

  Customer response

  08/15/2024

   
  Complaint: 22084930
  
  I am rejecting this response because:

  I should not have to pay a $22 handling fee. The watch that was sent to me is unuseable because it came locked.  I gave the business the opportunity to try to get it unlocked but they could not or wouldn't.  I refuse to pay $22 handling fee for returning an item that could not be used. I expect a full refund, and not as a credit to purchase more unreliable products from this vendor.

  This has caused me aggravation and sevral hours of time.  I should be billing you for both.
  
  Sincerely,
  
  ******* "coco" Amar

  Business response

  08/20/2024

  Hello **************************** you for contacting DailySale Customer Service.
  
  We are sorry to see that you have rejected our resolution on BBB.
  
  Please know that the return window has been adjusted and you can now visit our return portal to set up a Return or Exchange by clicking on this link:
  
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  For more information, you may review our return policy here: *********************************************************
  
  For returns, please package it properly so no damage or cracked screen may happen during transit.
  
  Here's how to remove/reset your Apple watch: ****************************************************************************
  
  Let us know if you have further questions or concerns.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an iPhone 6S Plus through DailySale.com. I was expecting it to be good and well worth my money. I get it home finally and it's defective. It doesn't work whatsoever. I thought it just needed to be charged but that wasn't the case. Now I attempt to return it, thinking that it's going to be a no-brainer, right? And now I'm not able to get all of my money back from it?! I do NOT want store credit. I don't want anything from this website! This website is a SCAM! I want my money back. ALL of it! I do not know how this website stays in business how they do their customers. They just use them, send them defective products, and take their MONEY! NEVER BUY ANYTHING FROM HERE!

  Customer response

  08/05/2024

  Thank you for your response BBB!

  I wanted to make an additional comment about the iPhone 6s Plus the DAILY SALES,Inc

  ??IT Was  VERY DANGEROUS BECAUSE IT OVERHEATED WHEN I WAS CHARGING IT!  THE BATTERY WAS DEFINITELY DEFECTED BECAUSE THEY HAVE EXPLODED AND BURNED  AND PEOPLE HAVE BEEN INJURED AND HOSPITALIZED!  I CANT RUN THE RISK OF HURTING CHILDREN AND MY FAMILY AS WELL AS MYSELF ??

  PLEASE HELP ME IF YOU CAN ????

  SINCERELY,

  ***************************

  Business response

  08/05/2024

  Hello Ms. ********,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  I am sorry to know that you have encountered an issue with your order.
  
  
  depending on your return details, we may deduct the handling fee from your refund. Please note that the handling fee only applies to the refund option, if you choose to exchange your item or if you request a Gift Card, the handling fee will not be deducted.
  
  
  I have removed the return shipping fee for your convenience, kindly visit our return portal to set up a Return or Exchange by clicking on this link:
  
  
  *************************************************************************
  
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  
  For more information, you may review our return policy here: *********************************************************
  
  
  If the item that you wish to return is an electronic device, it is important that you remove any and/or all email addresses and passwords and then factory reset the unit before returning. This will avoid any delays in the processing of your refund request. In addition, please package it well, so no damage or cracked screen may happen during transit.
  
  
  Here's how to remove/reset your iPhone/iPad: ****************************************
  
  
  We appreciate your patience and understanding. Let us know if you have further questions or concerns.
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased on July 30 and July 31 2024. I spent 400 dollars and prior to shipping I attempted to cancel both orders and spoke to **** a customer service representative on the "Chat" area of DailySale and **** lied to me telling me the orders had been shipped when in fact I had just left the order area and did screen shot the order area stating "orders paid for BUT NOT YET SHIPPED," I questioned **** about his dishonesty and he stated , "I didn't mean to lie it was just a general statement," I replied the statement he made was indeed a lie as he said my orders had been shipped and therefore could not be cancelled, when in fact the orders were paid for but unshipped," I find that message from **** a customer service employee, most disturbing, lacking character and most disconcerting benefiting the company by a blatant lie to solely benefit the company by profiteering in cash by lying prohibiting the customer from cancelling said orders by falsehoods and dishonesty when I was completely honest and thank GOD I had the sense to screen shot the order area which is proving customer service is NOT THEIR NUMBER ONE PRIORITY, as they state on almost every page BUT PROFIT IS EVEN IF IT MEANS BEING DECEPTIVE AND LYING! I sent five emails to customer service with not one reply being sent back to me acknowledging my cancellation but ignoring me completely!

  Business response

  08/02/2024

  Dear *************************************,
  
  
  Thank you for reaching out to us. We sincerely apologize for any inconvenience you have experienced. We understand your concerns and are committed to resolving this matter to your satisfaction.
  
  
  Firstly, we would like to extend our heartfelt apologies for any misunderstanding that may have occurred when you reached our chat support. We understand that you have requested to cancel your order.
  
  
  However, upon checking the system, it shows that the order has already been shipped and we are unable to cancel it anymore. We are sorry for the inconvenience.
  
  
  Order ID: *******
  10K Solid **** Rope Chain - 16" - SKU 11829
  10K Solid **** Rope Chain - 16" - SKU 9921
  Here is your tracking number: 9400111105501959134014
  You may check on the delivery history of the package through this link:**********************************************************************************************************
  
  
  For Order ID *******
  The order was sent through split shipment
  Tracking Link: **********************************************************************************************************
  
  
  For Solid Genuine 10K **** Box Chain - 18" -  SKU: 25957-18"
  Tracking ID: **********************
  
  
  For 14K Solid Rose **** Ball **** Earrings - 3mm
  Tracking ID: **********************
  
  
  Pineapple ****s with Swarovski Crystals in 18k ****
  Starburst Swarovski Crystal **** Earring in 18K Rose ****
  Tracking ID: ******************************
  
  
  
  
  Once you receive your order and wish to return or exchange it, we will be happy to help you with it. You may return the item to us within 30 days upon the shipment's delivery.
  
  
  Kindly visit our returns portal to set up a Return or Exchange by following the following links:
  *************************************************************************
  *************************************************************************
  
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  
  For more information, you may review our return policy here: *********************************************************
  
  
  Just a gentle reminder: Please avoid refusing any package. These often get lost in transit or can sometimes be ""disposed"" by the post office. Orders lost or orders that were not received back can cause delays and/or decline in any dispute or refund request. DailySale will not be held responsible if the package is ""REFUSED"" and has not been received.
  
  
  I hope this helps. Please feel free to reach out to us should you have any further queries.
  
  
  
  
  We also acknowledge the importance of transparency and customer awareness. We are committed to improving our processes and we acknowledge your request and suggestions and I will be share this to our fulfillment team for reference.
  
  
  While we cannot issue a public statement, please rest assured that we take your feedback seriously and will use it to enhance our customer service and operational procedures.
  
  
  Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to contact us.
  
  
  Best regards,
  Rachielle
  Daily Sale, Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item that never showed up. **** could not locate the item. After contact DAILY SALE via email on 7/13, 7/16, 7/17/ an 7/19... AND TODAY. They refuse to offer an credit or a refund. I will be posting this on my podcast and I hope all 150K people see it and wont buy from this place ever!!!Date of experience: July 14, 2024

  Business response

  07/24/2024

  Hi ****************,
  
  Greetings from DailySale Customer Service.
  
  I understand how frustrating it must be to wait this long for your order. Please accept our sincere apology.
  
  Upon checking, it shows that there has been no movement since July 16, 2024.
  
  Here's the tracking number: 9400111105501448417512
  Here's the tracking link: ********************************************************************************
  
  Please know that we have reached out to our fulfillment team to request a refund. Please be assured that I will be contacting you as soon as I hear from them. Please allow ***** business hours for us to get this information from our shipping team.

  Furthermore, I also understand that you have filed a dispute with your financial institution. Please be informed that once a dispute is filed through the credit card company, the funds are immediately pulled from our account. Chargebacks are a complex process and sometimes difficult to track or know the outcome of.
  
  We would request you to also provide us or send us screenshots of the letter from your bank showing the outcome of the chargeback, this will be needed to credit/refund your account. We also need this for documentation purposes so we can assist you further.

  We genuinely appreciate your understanding and patience throughout this process.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PURCHASED A WARRANTY ON A SMALL COMPUTER , CONTACTED THEM BY EMAIL AND REQUESTED HOW TO GET A WARRANTY EXCHANGE . HAVE NOT HEARD FROM THEM SINCE

  Business response

  07/09/2024

  Hi ****************,
  
  Greetings from DailySale Customer Service.
  
  We're sorry to hear you encountered an issue in processing an exchange for your requested return.
  
  Upon checking, you were able to process a return for credit/gift card today via our return portal.
  
  Would you be able to provide a return tracking number so we can keep track of the package's delivery history? This way, we can also ensure that your preferred reimbursement will be processed seamlessly.
  
  We will be waiting for your next response. Feel free to reach us through email if you have any questions or concerns.
  

  Customer response

  07/25/2024

  I AM NOT HAPPY WITH THE LACK OF COMMUNICATION , UNTIL BBB GOT INVOLVED .  THE **** THAT THEY ACTUALLY SOLD IT AS RECONDITION WHEN IT WAS FOR CHILD'S BIRTHDAY AND KEYS WERE STICKING AND SOME WERE INOP . THEY  HAVE SENT A REPLACEMENT FOR WHICH I WILL BE SENDING TO GRAND DAUGHTER AND HOPE THIS ONE WORKS AS IT SHOULD OR I WILL BE DEMANDING A FULL REFUND  .!

  SO THIS MAY NOT BE DONE WITH 

   

  Customer response

  07/29/2024

   
  Complaint: 21961366
  
  I am rejecting this response because:

   

  I AM NOT HAPPY WITH THE LACK OF COMMUNICATION , UNTIL BBB GOT INVOLVED .  THE **** THAT THEY ACTUALLY SOLD IT AS RECONDITION WHEN IT WAS FOR CHILD'S BIRTHDAY AND KEYS WERE STICKING AND SOME WERE INOP . THEY  HAVE SENT A REPLACEMENT FOR WHICH I WILL BE SENDING TO GRAND DAUGHTER AND HOPE THIS ONE WORKS AS IT SHOULD OR I WILL BE DEMANDING A FULL REFUND  .!

  SO THIS MAY NOT BE DONE WITH
  

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of the transaction- May 31, 2024 The amount of money I paid the business- $582.08 USD What the business committed to provide me- 30 day return, provided shipping label, and refund within a week of receiving the item back.Nature of the dispute- the item was sent back to this company over a week ago and every time I reach out to email them, they either tell me itll take longer or they transfer me to someone else. All I want is my refund.

  Customer response

  07/08/2024

  It has officially been almost 2 weeks since I sent the defected phone back and it has been delivered. Since then, I have been constantly reaching out to them asking them when I will receive my refund and they just keep pushing the dates back and telling me that they need this much more time or they have to reach out to someone else to figure out whats going on.

  Customer response

  07/08/2024

  It has officially been almost 2 weeks since I sent the defected phone back and it has been delivered. Since then, I have been constantly reaching out to them asking them when I will receive my refund and they just keep pushing the dates back and telling me that they need this much more time or they have to reach out to someone else to figure out whats going on.

  Customer response

  07/08/2024

  It has officially been almost 2 weeks since I sent the defected phone back and it has been delivered. Since then, I have been constantly reaching out to them asking them when I will receive my refund and they just keep pushing the dates back and telling me that they need this much more time or they have to reach out to someone else to figure out whats going on.

  Business response

  07/09/2024

  Hi Mr./Ms. *******,
  
  
  Thanks for contacting DailySale Customer Service.
  
  
  We are sorry to hear that you have encountered issues with your order and had to return it for a refund.
  
  
  I understand that you have returned the item and was waiting for the refund, we apologize for the inconvenience.
  
  
  Please be advised that we have gone ahead and processed the refund in the amount of $534.08 on July 8, 2024.
  
  
  Kindly hold on to the Transaction ID: ************************ as your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  
  Please feel free to let us know if you have any further inquiries.
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a MacBook Pro A1278 for $189.00 online from Daily Sale on June 18, 2024. In addition, I also purchased a Double Protection Policy to insure my purchase for $52.90. They charged me an additional $22.98 for shipping protection which I understood. When I received my purchase on June 24th, the MacBook had a broken hinge and no password or instructions on how to get into the system. I contacted Daily Sale (apparently the only way they will allow you to contact them-via chat or email) both ways with no resolution or help. Somehow I managed to get into the system myself, but once I did, the ** was extremely slow and the MacBook did not hold a charge. I contacted Daily Sale again and said I was going to return the product. However I wanted to understand what this Double Protection Policy was that I purchased for $52.90 but received no documentation on. No one at Daily Sale could tell me or give me any clear answer. Also searched their website for an explanation of this Double Protection Policy and could not find anything.Now, according to Daily Sale, I have to wait and see IF my purchase is ELIGIBLE for refundWHAT?!?!If they cannot explain or give me documentation on the Double Protection Policy then I should get a refund on that as well.Was just on chat today with Daily Sale still trying to resolve this refund nightmarestill no resolution.Until its resolved, I do not recommend using Daily Sale for any online purchasesspecifically electronic.

  Business response

  07/03/2024

  Hi **********************,
  
  Greetings from DailySale Customer Service.
  
  I'm sorry to hear you encountered issues with your order.
  
  We appreciate you taking the time to express your dissatisfaction with how our products and services do not meet your expectations.
  
  Please accept our sincere apology for the difficulties we have caused you.
  
  Furthermore, I understand that you would like to understand the double protection plan that was added to your purchase.
  
  The plan offers a one/two year warranty for your purchased products from DailySale. 
  
  This will cover exchanges for damages and defects beyond the 30 day standard warranty.
  
  The Double Protection Plan will cover the exchange for the same product or another product as well as a gift card but no refund.
  
  Since this is a one time replacement, customers can also purchase another warranty on an exchanged device at the same cost.
  
  Once we receive the return, the Double Protection Plan will be waived and refunded.
  
  I hope this helps.  Please let me know if you need further assistance.

  Customer response

  07/08/2024

  Apparently, after returning my MacBook to **** on July 5th for return to Daily Sale via THEIR return label, it's just sitting in the Austin **** hub for some reason...unshipped. 

  Customer response

  07/08/2024

   
  Complaint: 21931638
  
  I am rejecting this response because:
  I returned the MacBook to **** on July 5th, and apparently as of today it's still sitting in ****** for some reason...NOT being shipped back to Daily Sale for my refunds.
  Sincerely,
  
  *******************************

  Business response

  07/09/2024

  Hi Ms. *********,
  
  
  Thank you for contacting DailySale Customer Service.
  
  I am sorry to hear that you have rejected our response with this complaint.
  
  Upon review, it shows that you have already processed a return for a refund.
  
  May I ask if you were able to return the item?
  
  Would you be able to provide a return tracking number so we can keep track of the package's delivery history? This way, we can also ensure that your preferred reimbursement will be processed seamlessly.
  
  We will be waiting for your next response. Feel free to reach us through email if you have any questions or concerns.
  
  

  Customer response

  07/10/2024

   
  Complaint: 21931638
  
  I am rejecting this response because:
  
  I have completed the return request on your website, have printed your return **** label, carefully packed the MacBook and its cable in its original packaging, and returned it to **** as instructed on July 5th.

  The tracking number which you should already have because it was provided by you is:

  9436 2361 0602 3410 0494 14

  Unfortunately, it appears its sitting in the ****** postal office not moving at all. Why? I have no idea. However, I have attached my receipt for proof that I returned the MacBook to **** as instructed on July 5th.

  
  Sincerely,
  
  *******************************

  Business response

  07/11/2024

  Hi Ms. *********,
  
  Thank you for your response.
  
  We are sorry to hear that you haven't received the refund and we appreciate you sending the return tracking number, this has been noted in our records for reference.
  
  As reviewed, the tracking is still not moving from where you shipped the item back.
  
  Kindly contact **** to request the status and update you on the return order.
  
  Once received, rest assured that you will be notified once your reimbursement has been processed.
  
  If you have further inquiries about our products and services, don't hesitate to contact us through e-mail.
  
  
  

  Customer response

  07/12/2024

   
  Complaint: 21931638
  
  I am rejecting this response because:
  
  It's unfortunate your company Daily Sale doesn't care about customer satisfaction. All I am asking for is my REFUND on my entire purchase from your company ($280). Businesses grow that way...by referral and positive experience.
  Attached is the customer service request for ***** Also sad and unfortunate you FORCE the customer to do all of the work.

  Sincerely,
  
  *******************************

  Customer response

  07/15/2024

   
  Complaint: 21931638
  
  Hi again ********,

  Just on (Fri 07/12/2024 4:13PM) received this from **** (attached). I hope it's readable. The package apparently left ****** yesterday July 11th and is on its way to ************* now.
  
  Sincerely,
  
  *******************************

  Customer response

  07/24/2024

  Hi again ********,

  I received this from Daily Sale saying they refunded me the Double Protection Plan. However, its not reflecting that in my Klarna account.

  Business response

  07/24/2024

  Hi **********************,
  
  Greetings from DailySale Customer Service.
  
  We are sorry to hear that you have experienced issues with your recent order and have concerns regarding the charges on your Double Protection Plan.

  Please know that this is refundable once the return has been completed. 

  Upon review, the refund was processed for the item and we have also processed a refund in the amount of $80.90 last July 22, 2024 is for the following fees:
  Return Shipping Fees
  Double Protection Plan
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request.
  
  Please allow 3-5 business days for the funds to be received in your original mode of payment.

  Furthermore, for your reference, please know that the Double Protection Plan covers extended protection and warranty which is beyond the manufacturers warranty.
  
  Customers can purchase the warranty in addition to the purchased item with up to 4 years warranty. However, it is not available on all products. 
  
  Please feel free to let us know if you have any further inquiries.
  

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩