Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a necklace from this merchant that was from a grandmother to a granddaughter, with an encouraging, inspirational card attached. When the necklace arrived, there was no inspirational card, and the necklace was placed in a clear, cellophane bag, balled up, which made not appear because the shipment was incomplete and the knots I requested a full refund to return it. I was informed that the only way I could receive a full refund is if I accept a gift card. I was told that if I wanted a full refund they are going to take out the handling fee. (Approx &10). Electrician left and $20 so its not about the money at this point but about the principle of the matter. It is unheard of for a merchant to charge a customer a handling fee to return it when it was the merchant error not shipping the package out the way that it should have been and it was an incomplete shipment. Please help me to retrieve a full refund from this company. The fact that this was my first time purchasing from their website and it has turned into such a disaster., The need for a gift card just isnt necessary. Please help me. Thank you.

  Business Response

  Date: 03/11/2025

  Hi Ms. ****************************** from DailySale Customer Service!
  
  Providing a great customer experience is very important to us and we are sorry that your initial experience did not meet that standard. 

  I understand that you are requesting to waive the handling fee on your order.
  
  We would like you to know that we have now waived the handling fee for your Order #*******.
  
  Now when you initiate your return youll notice the handling fee has been waived.
  
  Kindly visit our return portal to set up a Return or Exchange by clicking on the following link:
  
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.

  For more information, you may review our return policy here: *********************************************************

  We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns.

  Your reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences

  Feel free to reach out to us if you have any questions or inquiries.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ************

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are ripping me off 33 from my total I spent it took forever for them to understand I couldn't get on the return portal properly they sending me the same instructions there's ABSOLUTELY NO WAY TO TALK TO A HUMAN!!!! ITS been a nightmare I just back what I spent

  Business Response

  Date: 03/04/2025

  Hi ******,
  
  
  Greetings from DailySale Customer Service.
  
  
  We are sorry to hear that you are encountering issues with your return.

  We understand that you are having challenges in processing the return in our portal, please know that our customer service representative provided instructions and a step by **** ***** where you can view here: ****************************************************************************************************
  
  Please know that depending on your return details, we may deduct a handling fee from your refund. Please note that the handling fee only applies to the refund option, if you choose to exchange your item or if you request a Gift Card, the handling fee will not be deducted.
  
  
  Providing a great customer experience is very important to us and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns.
  
  
  Your customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
  
  
  I apologize for any inconvenience. Please feel free to let us know if you have any queries.
  
  
  Thank you!

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23011466
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 03/05/2025

  Here's a copy of my receipt 

  Customer Answer

  Date: 03/05/2025

  Here's the price I pd for the phone not 84$

  Business Response

  Date: 03/05/2025

  Hi Ms. ********************** you for your response.
  
  
  We are sorry to hear about all the trouble.
  
  
  I see that you are requesting reimbursement for the return shipping fee for returning an item.
  
  
  Please be advised that our fulfillment team has approved waiving or refunding the handling fee.
  
  
  May I ask if you have already returned the item?
  
  
  We will wait for your response..
  
  

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "refurbished" universal controller. It had parts that did not work (nothing happened when four buttons were pushed, indicating contact or circuit board was defective). I was charged a "handling fee" for its return. For all I know, they sent the broken "refurbished" product to another person from whom they either collected another handling fee and another chance to sell it or eventually found someone who accepted the broken product. The company also offered a significant discount for providing email address but never gave the discount.

  Business Response

  Date: 01/27/2025

  Hi Mr./Ms. *****,
  
  
  Thank you for contacting DailySale Customer Service.
  
  Im sorry to hear that you had an issue with your Logitech ******* remote and had to return it for a refund. We strive to ensure that all our products meet the highest standards, and I apologize for any inconvenience this has caused.
  
  I understand your complaint about our return shipping charges. Please know that depending on the return details, we may deduct a handling fee from your refund. Please note that the handling fee only applies to the refund option, if you choose to exchange your item or if you request a Gift Card, the handling fee will not be deducted.
  
  As a courtesy, please know that I have refunded the fee. Please be advised that we have gone ahead and processed a refund in the amount of $22.00 today, January 27, 2025.
  
  Kindly hold on to the Transaction ID: *************************** for your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you for choosing DailySale.
  
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22858009
  
  I am rejecting this response because: I appreciate the reimbursement of the "handling fee". But I was hoping for reassurance that Daily Sales will:

  
  1. check the refurbished products you sell for functionality before selling them

  2. not simply resell returned broken refurbished products without repairing them 

  3. not charge handling fees for products sent that don't work.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 02/11/2025

  Hi Mr./Ms. *****,

  Thank you for your response.

  We are sorry to know that you are rejecting the resolution offered from our last email.

  Please know that a refund was processed last January 27, 2025 from the card ending in 9338.

  Here's the transaction number re_3QWjnhFm5cBU9WZv1mUzy4LY

   Please allow 3-5 business days for the funds to be received in your original mode of payment.

  Let us know if you have further questions or concerns.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22858009
  
  I am rejecting this response because:
  The response failed to address my concerns. I acknowledged and appreciated the refund, but was concerned about the company's policies. The Daily Sale company's response did not even seem aware of the concerns. I believe if they took time to consider them and instituted changes in their business practice, the business would be a better one.
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4, 2025 I contacted Daily Sole to order a pair of ****. They provided a price and then advised that they had a special buy two get one free so I ordered another pair so that I could get one for free. I sent them 2 payments one for $150 and $120 via Cash App. They requested that I send the money to two different numbers and when I asked why they advised that they had so many customers and can't have 1 account and they have like 3. I received a text from ***** that the order was confirmed with a order# ****************. I received another text asking to pay over a $100 in shipment and delivery fees. I refused advising this should be provided at the time the cost of the shoes had be provided to see if the buyer would agree or able to pay that amount. We settled on a responsible amount of $50. Then I received another text asking for another $100 to pay dispatch for sending out the shoes via ***** which was including the $50 paid. I finally received another text on Jan 9th stating the shoes would arrive on that day by 6pm after I paid another $60 in fees. At 6:17pm ***** sent a text advising the ***** driver had been in an accident and they would have to reship the shoes. I asked to cancel the order and refund the money. They advised that they tried to send the refund via Apple Pay but it wasn't working so I gave them my Cash App information. ***** stated he was paying the money from his account and it would cost $30 and it couldn't be deducted from my $380 refund. The Cash App never came through to me after verifying they had the correct information. I provided my Zelle info and text ***** everyday asking for my refund and he keeps existing that I have to pay more fees for my refund. I haven't received a refund because I refuse to pay more fees to have my money sent back to me.

  Business Response

  Date: 01/20/2025

  Hello Mr. ************************ you for contacting DailySale Customer Service.
  
  We appreciate you sending us more details to better review your inquiry.
  
  Upon checking, we are unable to locate any order with the said order number.

  I have also attempted to use your complete name. However, we found no records of an order in regard to the said item.
  
  Please be advised that our order number is composed of 7 digit combinations that starts with 2###### and the only website that we have is ***********************************.
  
  Please note that we are not affiliated with any other website or enterprise with a similar name.
  
  For this matter, kindly double check if this item was purchased from us and not from another company.
  
  You may also send us a photo of the bank charge or billing statement that will show that it was purchased at DailySale or any document that will serve as a proof of purchase.
  

  
  

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email solicitaion/advertisement from ************************** on 12/6/24 and placed an order for 5 items totaling $95.00. I received two of the items prior to Christmas on 12/16/23. Have not received the other three items to date and have contacted DailySale multiple times requesting that they cancel the order and refund the money which totals $54.00. These were Christmas gifts for my grandchildren. They just keep sending the same form letter saying thay are looking into it at their fullfilment center which is irrelevant because I have requested a cancellation and refund. They agree that I did not receive the items but refuse to respond beyond the form letter. Order number is Order #*******. Tracking number is **********************.

  Business Response

  Date: 01/07/2025

  Hi Mr. ************************** you for contacting DailySale Customer Service.
  
  I sincerely apologize for the frustration and inconvenience you have experienced with the delay in receiving your order.

  We understand your disappointment, and I want to assure you that we are committed to resolving this issue as quickly and efficiently as possible.

  Please know that we have have recently received a high volume of products arriving at our warehouse, which has temporarily impacted our usual processing times. Our team is diligently working to sort, locate, and prepare these items for shipment as quickly as possible. 
  

  I understand that you prefer to be refunded for the non-received order. I have reached out to our fulfillment team regarding this request and we appreciate your patience and understanding during this time.

  If you have any further questions or need additional assistance, please feel free to reach out. 

  
  
  

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items on December 1st 2024. I have not received them and it is now December 29th. I have sent numerous E-mails to the company and they have responded that it will be delivered soon. So far, when I track it, it has not moved from their ************* location. They say they pride themselves on making every effort to satisfy the customer. Aside from them sending E-mails back and forth with you, saying that they have informed their team about it, they have not delivered on their promise Their owner, *** **********, is making a lot of money off the backs of the consumer. I am disabled and shopping on-line is easier for me than waiting for someone to help me go shop. These were supposed to be Christmas presents for people close to me.

  Business Response

  Date: 01/02/2025

  Hi ******* ******,
  
  Greetings from DailySale Customer Service.
  
  Thank you for reaching out to us regarding your order number ******* following items:
  20-Pack: Polyester Hand Towels, 200gsm Knit Fabric, Soft Absorbent Square Bath Towels
  4 or 8 Pack: Gas Stove-Top Protector Liners Kitchen Essentials 8 Pack - DailySale
  Waterproof ************************* Toothbrush with 10 Replaceable Toothbrush Heads, Charger and Case Beauty &
  
  . We understand how important it is for you to receive your item promptly, and we sincerely apologize for the delay.
  
  We are currently experiencing a high volume of products arriving at our warehouse, which has temporarily impacted our usual processing times. Our team is diligently working to sort, locate, and prepare these items for shipment as quickly as possible.
  
  Furthermore, please know that we have sent a follow up to our fulfillment team and will update you once we receive a response.
  
  We appreciate your patience and understanding during this time. Rest assured, we are doing everything we can to ensure your order is processed and shipped to you soon. If you have any further questions or need additional assistance, please feel free to reach out.
  
  
  Thank you for your patience and support.
  
  

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on November 28th, 2024. On November 29th my order was confirmed. On December 5th I sent an email and asked the status of my package. They gave me a tracking number. I tried to track it and it was still at their facility. I emailed them again on December 7th and the email said that they had told me they were getting ahold of their fulfillment team. December 9th I emailed them again, and they apologized and said they would get ahold of the fulfillment team. On December 11th they said it was mailed out last week. So today, December 13 I called **** and they have not gotten the package yet. So they got a tracking number but it has never left the facility. They are lying, it has even left.

  Business Response

  Date: 12/16/2024

  Hello Ms. ********************* you for reaching out to DailySale Customer Service.
  
  We understand the importance of receiving your order promptly and sincerely apologize for the delay you are experiencing. Due to a high volume of products arriving at our warehouse, our usual processing times have been temporarily affected. Please know that our team is working diligently to sort, locate, and prepare these items for shipment as quickly as possible.
  
  Please know that we have reached out to our fulfillment team again for further updates on this order.
  
  We truly appreciate your patience and understanding during this time. Rest assured, we are doing everything we can to ensure your order is processed and shipped to you soon. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
  
  Thank you for your patience and continued support.

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered headphones from them after they were falsely described. I received my headphones and seen they were attached to a wire which could not be removed. I sent them back the headphones and they would not refund me the full amount, instead they gave me a store credit. When I go to buy something from their website using my credit, there is no information on how to retrieve that credit.

  Business Response

  Date: 11/25/2024

  Hi Mr./Ms. *******,
  
  
  Greetings from DailySale Customer Service.
  
  
  I am sorry to hear that you have experienced an issue with your previous order and were unable to retrieve the gift card for the return.
  
  
  I'd be happy to assist you in getting a copy of the gift card!
  
  
  Upon checking, the Gift Card in the amount of $86.94 to your email ****************************** on May 24, 2024. I have also resent a copy of the gift card. You may check your inbox or spam email to see if you have received the Gift card.
  
  
  Here are the last four digits of your unique gift card code:  7cb5
  
  
  To use your gift card, enter its unique code at checkout. This code is not case sensitive.
  
  
  A gift card holds a balance, which can be spent over more than one order.
  
  
  When you redeem a gift card, the checkout displays one of the following options:
  
  
  If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
  
  
  If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.
  
  
  I hope this helps. Please feel free to reach out to us should you have any further inquiries. We look forward to assisting you with your next purchase.
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 20, 2024, I purchased a phone from DailySale for ******.May 31, 2024 I returned the phone and purchased newer model on this day for 636.55.June 3rd I checked **** website and found that the phone had been received by delivery agent.July 30th, I filed a complaint with ****** stating I was entitled to a refund, a credit was not posted to my account, they investigated granting my request for a temporary refund.August 16, 2024, received an email from Daily Sales Support that they were in receipt of the phone it was currently iCloud locked, I responded the same day that the phone is no longer listed in my iCloud.September 2024, the ****** was re charged to my account and I have been getting the run around since ******** Daily Sales states that they are willing to give me a credit to shop on their site only as the time for a refund has expired.I have numerous emails from Daily Sales Support Team and can supply when requested.Please assist me in getting my refund.Thank you ****** ******

  Business Response

  Date: 11/12/2024

  Hi Ms. ******************** you for reaching out to us at DailySale ***************** We truly value your patience and understanding as we work to resolve your concern.
  
  I apologize for the inconvenience you have experienced with your refund. After thoroughly reviewing your case, I found that a refund was initiated on October 16, 2024, but it was unfortunately declined due to an open chargeback on your account.
  
  I have escalated your request to our fulfillment team for further assistance. However, I regret to inform you that, due to system limitations, we are unable to issue a refund for transactions that occurred as far back as May.

  We can process the gift card with no expiration date on redemption.

  
  We understand how frustrating this situation can be and are committed to assisting you in any way we can. Please let us know if there is anything else we can do to help, or if you have any further questions or concerns.
  
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22541279
  
  I am rejecting this response because: A chargeback was never issued.  I have been in constant contact with Daily Sales **** They refuse to refund the money & I dont want a grift certificate to shop their site.  Why would I after this hurrandas experience.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/13/2024

  Hi Ms. ******,

  
  Thank you for getting back to us.

  We understand that you are unhappy with the gift card credit and we apologize for the inconvenience this may have caused.

   Please know that we're unable to process your request since we only have 90 days from the date of sale to issue a refund (same reason stores like ****** and ******* only offer 90 day return/refund policies as these are regulated by the processing banks).

  Thank you for your patience and cooperation.

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ads showed a pair of owl solar lights. I ordered the lighs but received only one. The company keeps saying to return the item for a refund. I want the item, I just want the other light as advertised. There was no description of the item being only one light for the price.

  Business Response

  Date: 11/06/2024

  Hi Ms. ********************** for for contacting DailySale Customer Service.
  

  We are sorry to hear that you have encountered an issue with your order.

  I would like to clarify that the product is sold as a single item, and the images featuring two lanterns are intended to showcase the design and features more clearly. We apologize for any confusion and inconvenience this may have caused.

  We understand your frustration as I am a customer myself and we apologize for any inconvenience
  
  If you have any further questions or need assistance with your order, please feel free to let us know.
  

  Thank you,

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22521631
  
  I am rejecting this response because:  All of their ads for the lights showed a pair of lights.  There was no description of the items and nothing that said it was only one light.  I purchased the same item a year ago from another vendor and received a pair of lights for approximately the same price.  I only bought it again since one of my lights broke.  If I had known the price was only for one light I would not have bought it as it is too expensive for the item.  Showing a pair of lights in all their ads is false advertising when you unknowingly are getting only one light.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/25/2024

  Hi Ms. ************************* you for your response.
  
  
  I am sorry to hear that you are expecting two items in this order.
  
  
  Photos shown are for better view of the item we are selling but the order is per item and order received is complete.
  
  
  Furthermore, I have attached other product examples where items were shown in pairs but were sold separately and items where it is indicated that the order comes in 2 or in pairs.
  
  
  Here's the title for reference:
  
  
  LED Metal Lantern Solar Lamp
  
  
  2-Piece: Solar Powered Hanging Lights
  
  
  I hope this helps, we are sorry for any inconvenience and please let me know if you need further assistance.