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Business Profile

Online Retailer

Kalashnikov USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/9/24 ordered a rifle for $738.95 online. Order #******. Credit card was charged said amount and product was never delivered. Phone number for them is no longer valid.

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a barrel from them on April 10th, 2024. When I received it, there were finish defects and it had rust spots on it. Clearly not a new part as advertised. I've been trying to contact them ever since. I have sent a couple emails to their customer service email address, tried their phone number (which doesn't connect), tried the contact form on their website a few times, and even posted a review on their site under the product I purchased which they haven't posted. All I want is to exchange the part for a different one.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firearm from kalashnikov USA, they took my money, claimed they had the rifle in stock, then proceeded to string me along for months. Eventually they stopped responding to emails and it turns out that they actually went out of business and I had to find out from ******* So kalashnikov USA was going out of business, had no gun in stock, and was still taking orders and pocketing peoples money. My last 4 emails haven't been responded to and the Internet says they closed up shop. I'm trying to get my money back through a credit card charge back as it's my only recourse now.Outrageous that they were scamming people on orders even though they were out of business and claiming they had stock when they had none.

  • Initial Complaint

    Date:05/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 6, 2024 I order KS-12 Tactical Enhanced Kit 1 from ************************************** Until today I havent received my product. I tried to contact customer service but no response until today. I would like to get the product or get a full refund ASAP. Thank you Order detailed below. ORDER DETAILS ProductTotal KS-12 Tactical Enhanced Kit 1 Stock Status: High Demand - Ships within 14 Business days Upon Receiving FFL$699.00 Subtotal:$699.00 Shipping:$39.95 via Flat Rate : $39.95 Tax:$52.43 Payment method:CREDIT CARD Total:$791.38

  • Initial Complaint

    Date:01/19/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I placed an order for an item. My order # is ******. It was ordered on the 12/19/22 Paid with my credit card. I keep get updates saying they were behind because of the Holidays. Then they say they don't have enough parts in stock. I get responses saying check next Wed or next week. I send email asking when an eta of my order??? They say check next week. It's been long enough.

    Business Response

    Date: 02/03/2023

    Hello,  This order has been shipped and tracking information has been provided through our email system. We apologize for any delays as were were upgrading our 9mm bolts. I will contact you directly

    Customer Answer

    Date: 02/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the part after placing the original order on 12/19/2022. You products are good. Except for the lack of communication on why it was back ordered so long. I kept getting check next week then check back next week several times.  I just would like more communication. I received an email saying you had it in stock. Then my order was on backorder for over a month. 
    Sincerely,

    *************************

Kalashnikov USA is NOT a BBB Accredited Business.

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