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Business Profile

Sign Company

South Florida Sign Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sign Company.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    12/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Removed my sign without me requesting it to be removed

  • Initial Complaint

    10/28/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On September 21st I submitted an order with South Florida Sign Company to remove a sign at address ******************************************************** in **************, I never received a confirmation that the sign was removed for that reason I went to remove it myself and discovered that the company had never sent for the sign to be removed. The new property owner disposed of the sign for waste and ultimately it was taken away by waste management, they disposed of a sign that had value of $200. After this incident I contacted the company to ask what had happened and explain my discovery and was told that the company does not work in that area. However my order was never cancelled until today when I received a cancellation of order to my email, after a month had passed, money spent and a loss of property. The company should had advised me immediately that they don't work in that area. They received my order and nobody called or emailed me.

    Customer response

    10/31/2022

     

    ATTACHED IS THE ***** RECEIVED ON SEPTEMBER 29 THAT THEY RECEIVED MY ORDER TO REMOVE MY SIGN.

    DAYS PASSED AND I NOTICED I DIDN'T GET A BILL. I CALL THE NEW OWNER OF THE HOUSE AND THEY INFORMED THAT SIGN FELL DUE TO THE HURRICANE AND CITY ALREADY CLEANED THE **** TAKING MY SIGN IN THE GARBAGE

    AFTER CALLING SOUTH FLORIDA SIGN, THEY SAID THAT THEY DON'T REMOVE SIGNS THAT THEY DIDN'T INSTALL. NOT A PROBLEM AS SOON AS THEY RECEIVED MY ORDER THEY SHOULD HAD CALLED ME TO ADVISE ME IMMEDIATELY.

    PAST WEEK THEY SENT ME AN ***** WITH A CANCELLATION ORDER, A MONTH LATER. UNACCEPTABLE. OF COURSE AFTER THE COMPLAIN

     

    Customer response

    11/02/2022

    I SENT A COPY OF THE ***** TO YOU GUYS THAT THEY RECEIVED MY ORDER ISN'T THAT ENOUGH?

    THIS COMPANY MAKES THE ***** I BOUGHT FROM THEM SO THEY KNOW THE PRICE.ALSO MY SIGN HAD A LED LIGHT WHICH COSTS $50

    Business response

    11/08/2022

    Hello,

    We do not offer post installation nor removal services in ******, **.

    Our removal service is part of the installation contract. We only remove post that have been installed by **. If you see in our website the removal of posts and signs is usually free. This is because removals are part of the installation contract and are included in the price of that service. We never provided any installation services to this agent.

    We are very sorry about your situation and invite you to try our services. Since you are not currently customer we can provide a new customer discount of 30% and we can make you a new sign at the discounted price.

    Customer response

    11/08/2022

     
    Complaint: 18321783

    I am rejecting this response because:

    First of all I am your client and I did several signs with you guys. Including the one in question, so you have my sign in your file. 
    Second I understand now that you do not serve the area and do not just remove the sign. So as soon as you receive a request for removal READ AND CONTACT THE CLIENT IMMEDIATELY TO SAY YOU DONT SERVE THE ***** Do the work. 



    Sincerely,

    *******************************

    Business response

    11/28/2022

    Hi ********,
    We did not find any installation order history with us on your name, however when you made the last print order with us back in August, we did let you know that we do not serve **************. Please find the email attached. 

    Customer response

    11/29/2022

     
    Complaint: 18321783

    I am rejecting this response because even though they told me via email back in August when I placed the order they should immediately respond with a NO.

    Sincerely,

    *******************************

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2133 NW 22nd St

Pompano Beach, FL 33069

Visit Website
(954) 973-6649

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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