Complaints

This profile includes complaints for United Windows and Doors of South FL, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Windows and Doors of South FL, LLC

  4611 N Federal hwy Pompano Beach, FL 33064

• 

  United Windows and Doors of South FL, LLC

  912 Pine Dr Pompano Beach, FL 33060-7337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door that was installed is not the same door on the contract. The door I signed for was a double door which has 5 panes of glass. The door that they installed is just one pane of glass. The door is incorrectly installed. The door is hanging down so they intentionally left the door with no strike place installed. The strike plate doesnt fit. Holes of anchors were elongated irregularly also internally not covering the holes. Ive contacted the company and when they said theyre coming i took off of work missing 5 days of work. The company never showed up or called.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Windows and Doors of South Florida issued a contract to us to install hurricane impact windows and doors for the entire house, and took a deposit of 50% of the entire amount as a cheque from ******* of Transaction: September 8, 2023.******* from United Windows and Doors of South Florida, and ***** ****** both came to my house and gave a presentation of their product, workmanship, and got me to sign a contract. ***** ****** took measurements, and confirmed in emails, and text messages that the materials for the project were being procured, and had a long lead time.After me regularly following up, I was told by Mr. ******* that the entire crew at his company was down with Covid during the months of May - July, and hence, could only schedule for mid August (August 12th of 2024). On the date of the install, I was then told that Mr. ***** ****** is no longer with the company, and the trim that was ordered for me was of the wrong color. I then asked Mr. ******* to show me an inventory of all materials ********** this point of time, on August 27, 2024, I received an email from United Windows and Doors of South Florida stating that they can no longer complete the work, and they would send me the refund in 2 parts in 45 days. Repeatedly asking them for how the refund would be issued is also not being fruitful. In essence, I have been extremely patient, with providing them leeway in good spirit for Covid related, and health delays, but they only seem to have excuses, and now do not seem to answer the calls, or have me leave a message in an outdated answering machine system. Please assist in recovering my deposit in its entirety.

  Customer Answer

  Date: 10/10/2024

  Hi,

  I did include a copy of my check that was paid out to the company. In case you are exposing the details to the public, please purge the copy of my check.

  Also, I want to confirm you have the address of the business correct:

  The name and address of the business against whom the complaint is for:

  United Windows and Doors of South FL LLC
  **********************
  Ft. Lauderdale FL *****
  **************.

   

  The customer (my address is):

  ****** *********

  ************************************br>*****************
  **************.

   

  How can I view the entire claim as entered?

   

  Regards,

  ****** *********.

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with R. ******* ********* of United *********************************************** of South Florida on January 31st, 2024, we gave a 50 percent deposit of $17,000 per contract of $34,000 for 10 window and 5 doors. It took several months to get the permit approved. Finally after many many phone calls, the company arrived with part of our order on August 5th, 2024 (10 windows only). We were told the Front Door, Bathroom Door and 3 Sliding Glass Doors were at the warehouse and were going to be delivered the next day for installation. ******* demanded we pay 40 percent deposit of materials ($13,600) of the contract before they would install the 10 windows even though the 5 doors were not delivered yet. We paid it in good faith, but the doors were never delivered as promised and per contract and he continued excuse after excuse as to why he couldn't deliver the doors and install and finish the rest of our job for our home. Our home is only partially completed. We continuously asked over the next several weeks about the doors we paid for and we got no answer. At this point we have paid 90 percent of our contract and per contract the 5 doors should be at our house and they are not. So essentially ******* has stolen our money for the 5 doors that we paid for and also part of the installation of our 5 doors. We would like to have the money for the 5 doors plus installation costs of 5 doors plus the permit fee of $455.23 refunded back to us so we can contract with another company to complete the job. Thanks for your assistance in getting this resolved.

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed to abide by the contract signed. Believing that installation of all windows and doors would be fulfilled according to the contract I paid over $21k to the owner the first week of June 2023. The owner promised me 6-8 weeks for installation. Constant delays arose. ******** excuses from the owner when I questioned the litany of delays. Finally, the windows were installed in January, six months after the initial deposit. At that time the owner requested additional money, even though the contract stated all windows and doors needed to be on site. I paid the second installment of over $17k believing installation of all windows and doors was occurring. Not so. The doors have yet to be installed and the owner is no longer returning my calls and texts.

  Business Response

  Date: 04/16/2024

  Thank you for reaching out to us regarding the delay in processing your permit. We sincerely apologize for any inconvenience this may have caused you.
  Upon investigating your case, we discovered that the delay was due to a necessary revision required for approval from the county. We understand the frustration this may have caused, and we worked diligently to ensure that the revision was promptly addressed and approved.
  We are pleased to inform you that the revision has now been successfully approved by the county, and we are moving forward with processing your permit without any further delays.
  

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21431632
  
  I am rejecting this response because the company is using falsified state licensing to achieve permits, has stolen my money, has not completed the necessary work and has failed to properly communicate with me. I want my money back.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  united windows took our deposit for windows on 5/30/2023. to date the windows have not been delivered or installed neither have they pulled the permit to do them. Owner ******* keeps giving us the run around regarding the installation. when we requested a refund he states the city is holding up the permit. no permit request shown on the city website. states he does not care if we report them to bbb as its not their fault. we need our money back so we can hire someone else to do the job which they failed to do in over 6 months

  Business Response

  Date: 11/20/2023

  Dear ************************,
  I hope this message finds you well. We appreciate you bringing your concerns to our attention, and we sincerely apologize for any inconvenience you have experienced regarding the delay in starting your project and the submission of the necessary permit for your windows and doors.
  After carefully reviewing your case, we would like to provide some insight into the challenges we have encountered. The delay primarily stems from complexities related to the permit process, specifically concerning two openings. One of the openings raised concerns related to egress, while the other presented challenges related to pressure loads.
  Ensuring the safety and compliance of your project is our top priority, and these issues necessitated additional attention to meet the required standards. Unfortunately, such matters are beyond our immediate control and are subject to the thorough review and approval processes mandated by local authorities.
  Please be assured that our team is diligently working to resolve these permitting issues as quickly as possible. We understand the importance of your project and the impact it has on day to day business. We want to emphasize that, in adherence to regulatory requirements, we are unable to proceed with the installation of windows and doors until the permit is successfully obtained.
  We acknowledge the frustration that delays can cause, and we sincerely apologize for any inconvenience this has caused you. We want to assure you that we are committed to resolving these matters promptly, and we will keep you informed of the progress every step of the way.
  Thank you for your patience and understanding. We value your business and are dedicated to ensuring your complete satisfaction with the final outcome of your project.
  If you have any further questions or concerns, please feel free to contact our customer service department at ********** or ************************************************************************ .
  Best Regards,

  United Windows and Doors of South FL

  *********************************

  
  

  Customer Answer

  Date: 11/20/2023

  THIS COMPANY HAS BEEN VERY BAD WITH COMMUNICATING WITH US. ADDITIONALLY, I HAVE CHECKED THE ***** WEBSITE AND THERE IS NO INDICATION THAT A PERMIT HAS BEEN REQUESTED. PLEASE PROVIDE PROOF OF THE COMMUNICATION WITH THE CITY OR RETURN OUR FUNDS ASAP.  

  Customer Answer

  Date: 11/22/2023

   
  THIS COMPANY HAS BEEN VERY BAD WITH COMMUNICATING WITH US. ADDITIONALLY, I HAVE CHECKED THE ***** WEBSITE AND THERE IS NO INDICATION THAT A PERMIT HAS BEEN REQUESTED. PLEASE PROVIDE PROOF OF THE COMMUNICATION WITH THE CITY OR RETURN OUR FUNDS ASAP.  

  Business Response

  Date: 11/27/2023

  We are writing in response to the recent complaint filed by ************;regarding the submission of a permit for her project Senior Helpers. We appreciate the BBB's commitment to resolving customer concerns and believe that clear communication is essential in addressing any issues raised.
  First and foremost, we would like to express our sincere apologies for any frustration or inconvenience ************;*** have experienced. Our commitment to customer satisfaction is paramount, and we take all concerns seriously.
  Upon thorough investigation, we have confirmed that a permit was indeed submitted for Senior Helpers. The permit number associated with the submission is 60314722C80CC. We understand the importance of validating our actions, and we want to assure ******* and the BBB that we are fully committed to transparency and compliance. We strive to improve our processes continually to prevent similar occurrences in the future. We value ************;as a customer, and we are dedicated to addressing and resolving this matter to their satisfaction.
  The permit number evidence 60314722C80CC will clarify any misunderstandings and demonstrate our commitment to fulfilling our obligations.
  We are open to any additional steps deemed necessary by the BBB to ensure a fair and equitable resolution. We would appreciate the opportunity to work collaboratively to bring this matter to a satisfactory conclusion.
  Please feel free to contact us directly at ************** to discuss any further details or to provide additional information that *** aid in resolving this issue.
  Thank you for your attention to this matter, and we look forward to a swift resolution.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20849444
  
  I am rejecting this response because: I need a resolution from United Windows on this matter immedaitely. It has been exactly 6 months since our deposit was collected. In a month we will be in a new year! Permits, windows and installation does not take this long... Bottom line INSTALL BY NOVEMBER 30th 2023 or REFUND OUR MONEY BY SAID DATE.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 11/27/2023

  permit dated 11/20/2023 after bbb complain

  permit # B23-107768

  permit cost not paid to date $641.05

  United Windows needs to address this asap

  Business Response

  Date: 11/27/2023

  Thank you for your continued communication and for expressing your concerns. I understand the urgency of your request, and I want to assure you that we are actively working on resolving the matter.
  I am pleased to inform you that the permit for your project has been successfully approved. With this milestone achieved, our team can now move forward with any additional requirements for the city and setting up the installation schedule. We appreciate your patience throughout this process.
  Our goal is to ensure a smooth and timely installation for you. I want to assure you that we are expediting the coordination with our installation team to finalize the date and time for your project. We understand the importance of meeting your expectations, especially considering the timeline you've specified.
  You can expect to hear from our team shortly with the details of your scheduled installation. We are committed to completing the installation to your satisfaction and appreciate your understanding as we work towards this resolution.

  Customer Answer

  Date: 12/11/2023

  good morning we still have not received a call from united in regards to a date for installation neither have they showed up. In our last correspondence we we advised that they will review their installers schedule and provide us with a date since the permit was issued. Howver we have had no further communicatons on this issue and our funds have not been returned. 

  Business Response

  Date: 01/03/2024

  We recently visited your office to discuss and set up a schedule for the installation of windows and doors. Unfortunately, we were unable to meet with you in person during our visit.
  Our proposed installation date is Monday, January 8, ****, and we would appreciate your confirmation to proceed with this schedule. We understand the importance of coordinating this installation with your availability and want to ensure it aligns with your preferences.
  We will attempt to reach you by phone again tomorrow to discuss this matter further. Your prompt confirmation would greatly assist us in finalizing the necessary arrangements for a smooth installation process.
  If there are any specific details or preferences you would like to discuss regarding the installation, please do not hesitate to let us know. We value your cooperation and look forward to completing this project to your satisfaction. **************.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was signed 3/29/23 for hurricane windows to be delivered around the end of July.$57,000 contact price . They recieved$24,250 in checks and had a credit card number for balance of 1/2 deposit which they never used.Most of my correspondence was ignored and when answered received double talk.They never even pulled a permit for the job.I have no faith in them and would like my deposit returned.

  Business Response

  Date: 11/20/2023

  Dear **********************,
  
  
  I hope this letter finds you well. We appreciate your business and your decision to work with United Windows and Doors of South FL LLC for your project. This letter is to address a matter 
  of utmost importance regarding the contract you entered into with our company.
  
  
  On 03/20/2023, we mutually entered into a contract for Impact Windows and Doors Installation (the "Contract"). As per the terms of the Contract, you agreed to make a payment of 50% of the total project cost the day of the contract's execution to allow us to commence the project.
  We regret to inform you that as of the date of this letter, we have not received the agreed-upon 50% payment. The delay in receiving this payment has hindered our ability to proceed with the project, as outlined in the Contract. This delay constitutes a breach of the Contract terms and conditions.
  
  
  We understand that unexpected circumstances can arise, leading to payment delays. However, it is essential for both parties to honor their obligations as per the Contract to ensure a smooth and successful project execution. To rectify this situation, we kindly request that you make the full outstanding 50% payment, within 30 days from the date of this letter.
  
  
  Failure to make this payment within the stipulated time frame will compel us to consider legal remedies to enforce the Contract's terms, including seeking damages for the breach. We sincerely hope that it does not come to that, and we can resolve this matter amicably.
  
  
  Please contact our office at ************** to discuss the payment and address any concerns you may have regarding this issue. We are open to negotiating a resolution that is mutually beneficial and ensures the project's continued progress.
  
  
  We appreciate your immediate attention to this matter, and we look forward to a prompt resolution. We value your business and remain committed to providing the highest level of service and quality products to you.
  
  
  Sincerely,
  
  
  
  
  United Windows and Doors of South FL LLC
  **************************************************
  **************, ** 33304
  **************
  ************************************************************************

  Customer Answer

  Date: 11/20/2023

  I contacted United Windows and doors numerous times. He never asked for additional monies. They also had a credit card on file, which he never put through.

  Business Response

  Date: 12/04/2023

  I hope this message finds you well. I am writing to address a matter of utmost importance regarding our contractual agreement for the Steinfeld Project. We appreciate your business and the opportunity to work with you.
  Upon reviewing our records, it has come to our attention that the full deposit outlined in our contract has not been received as stipulated. We have tried to use the credit card on file but it was declined. We also showed up to the project site where the wife gave us another card and it also was declined. We value transparency and adherence to the terms outlined in our agreements, and unfortunately, the incomplete deposit has led to a breach of the contract terms.
  In accordance with the terms of our agreement, we must receive the full deposit before proceeding with the scheduled work. Regrettably, due to the outstanding balance, we are required to halt all work until the deposit is paid in full.
  We understand that unforeseen circumstances may arise, and we are open to discussing any challenges or concerns you may have. Our aim is to find a resolution that aligns with the terms of our agreement and allows us to resume work on your project promptly.
  To facilitate the completion of your project, we kindly request that the remaining deposit be submitted at your earliest convenience. Once we receive the full deposit, we will promptly resume work and proceed with the agreed-upon schedule.
  Should you have any questions or if there are specific details you would like to discuss, please do not hesitate to contact us at ************************************************************************* We are committed to working together to find a solution that ensures the successful completion of your project.
  Thank you for your understanding and prompt attention to this matter.
  

  Customer Answer

  Date: 12/04/2023

  I contacted him numerous times and he never asked me for more money. He also had a credit card on file that he could have used, but didnt. I had no problem giving him the %50 ,all monies for the project was in my account. 
  I certainly did not give him $24,000 for him to keep and get nothing in return.

  This is a clear case of fraud and ******* is not being honest with you. Again ,I had numerous correspondences with him and he never said the project was delayed because he didnt have the full 50%. 
  I would like my deposit back. He has ignored numerous correspondences from me and my attorney.

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20448235
  
  I am rejecting this response because:
  
  

  I contacted him numerous times and he never asked me for more money. He also had a credit card on file that he could have used, but didnt. I had no problem giving him the %50 ,all monies for the project was in my account. 
  I certainly did not give him $24,000 for him to keep and get nothing in return.

  This is a clear case of fraud and ******* is not being honest with you. Again ,I had numerous correspondences with him and he never said the project was delayed because he didnt have the full 50%. 
  I would like my deposit back. He has ignored numerous correspondences from me and my attorney.

  
  
  *********************************

  Business Response

  Date: 01/03/2024

  Dear **********************,
   It has come to our attention that, despite your statement that you have attempted to reach us subsequently, we have not received any further communication from you.
  We are committed to resolving this matter promptly and amicably. To facilitate a comprehensive discussion and seek a resolution that is fair and equitable for both parties, we would like to extend an invitation for you to have a direct conversation with us. Additionally, if you have engaged legal representation in this matter, we kindly request the opportunity to engage in a constructive dialogue with your attorney to address any concerns and explore potential solutions.
  Our aim is to reach an agreement that respects the terms of the contract and ensures a satisfactory outcome for all parties involved. Please provide us with the contact information for your legal representative, or alternatively, let us know a convenient time for a call to discuss this matter directly with you.
  In the interest of expediency, we kindly request that this communication be prioritized, and we remain open to finding an amicable resolution to this situation.
  Thank you for your prompt attention to this matter, and we look forward to resolving this issue together.

  Customer Answer

  Date: 01/09/2024

  I called and emailed United windows and doors. They did not answer phone call nor reply to email.

  if they wanted to discuss something ,they have my contact info.

  Business Response

  Date: 02/08/2024

  Refund has been sent and received.