ComplaintsforNational Safety Commission, Inc.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 08/31/2024 I attempted to sign up for the traffic course. During the sign-up process, I entered my card information and was instantly charged at that moment. After I was taken to the next page, I was prompted to pay an extra amount to receive the certificate in a timely manner. However, there was no clear indication that clicking the button would result in an immediate charge to my card, and I never received a receipt letting me know I was being charged after I exited out of the website due to such a deceptive practice.As a result, I am now out of $85.15. To make matters worse, I have been trying to contact the support team via phone and email for the past four days to request a refund since I have not and will not use their services, but I have not been able to reach anyone and just stay on hold.

  

  Business response

  09/05/2024

  Dear *******:
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. We are currently experiencing high call volume and do apologize for the inconvenience. Be assured, this is not indicative of the service we strive to provide. 
  
  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.
  
  We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 
  
  The certificate will be sent to you by **** Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via *** Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.
  
  As a courtesy, we have submitted a complimentary $39.25 refund for the Online 4 Hour Internet Traffic Course and $39.95 for the optional expedited Email certificate delivery to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.
  
  We have added the the Online 4 Hour Internet Traffic Course and the Email certificate delivery at no additional cost to you.
  
  Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.
  
  Thank you for contacting LaEscuelitaBarata.com.
  
  

  Customer response

  09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***************************

   

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business is advertised as Lowest Price Traffic School. They are on the approved DMV Florida list to obtain a learners permit for teens. First issue is they claim a price of $19.99 for the permit exam when in fact they add an additional $19.99 at checkout. After you have already paid, committed and created your account which requires sensitive personal information of your teen and a parent you then proceed to the exam. Except you cannot complete the exam. You authenticate identity then if youre lucky proceed to start of exam then you get rerouted to a website alert that just says test ********** cannot get out if it move forward. There literally is no test. You will never get to it. Of course then they have a message center to contact them & a phone number. You can wait in hold for hours with the same recurring playing over & over. Your messages have no response bc theres no one in the other end. My son chose this place bc it was on the approved list & was advertised as lowest price. It was a scam and this company if theyre actually a company should be ashamed and closed down immediately. The one time I did not do my own research & read reviews bc I was giving him responsibility the adults of this business take advantage and this is a great example of what us wrong wuth our society. Its despicable.

  

  Business response

  09/10/2024

  Good afternoon Abbie, 
  
  We are unable to locate her son's account.  We need more information from the Customer.
  
  We have also sent her an email to ************************ requesting additional information.
  
  Sincerely,
  

  
  

  Customer response

  09/16/2024

  I did not receive an email from lowest price traffic.  Of course I dejected my sons account bc I did not want them to have his sensitive info.  Im glad they cannot locate it, if they even exist as a legit company.  But his account that has no impact on how there company is run.  They have no customer service the phone rings off the hook for hours wuth the same VM pls see complaint.  This is the problem.  Their response is absurd.  Even if they found his account it makes no difference in what our experience was, again please read my complaint about this being a fraudulent business. You cannot actually complete the exam you pay for it double fold.  Its all a scam. 

  Customer response

  09/16/2024

  No they are not.  The only contact they have ever had with me is by reading their response to you. You cannot contact anyone by phone or email & there is no live chat for issues on their website.  Its all there to look at but when you try to use any of those things they are non existent.  Why didnt they contact me about the refund from my email directly from my sons account? Because no one exists on the other end.  No response to live chat on site.  Why was I on the phone with the same fake voicemail Playing *** repeat to no end for hours.  You should look at the reviews of all the people that have gone through the same experience.  Exactly the same.  Its a shame that its targeted at teens. 

  Customer response

  09/16/2024

  This is all around disappointing & clearly not being taken seriously.  Even if AI were a feature it would not explain all ways to contact them.  Obviously this is going nowhere & no they did not try to contact me. A refund is beyond the point. 
  Regards

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  AVOID AT ALL COSTS! This traffic school will nickle-and-dime you through the whole process and try to trick you into paying more money than you should. They market the course as being $6 but when you go to pay they charge additional fees and it comes out to roughly 40$. Annoying but understandable and comparable to other driving schools. BUT! They will make you pay and ADDITIONAL $40 to get your certificate emailed to you!! Then will proceeded to tell you on the next page that they send the certificate to your clerk of court. If I had known they would send it themselves I wouldnt have paid $40! The worst part is, after you find this out there is no way to try and return to the previous page and change your option. Almost every other driving school I saw afterwards charges less than $40 for the whole program and it comes with a digital copy of the certificate. Having to pay an additional $40 to get an additional copy is insane. DO NOT USE THIS COMPANY!!!!!

  

  Business response

  08/23/2024

  Dear ****:

  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.
  
  We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 
  
  The certificate will be sent to you by **** Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via *** Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed or sent to you via *** Next Day delivery. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.
  
  As a courtesy, we have submitted a complimentary $39.25 and $39.95 refund for the Online 4 Hour Internet Traffic Course and the Email certificate delivery to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.
  
  Thank you for contacting LowestPriceTrafficSchool.com.

  
  

  

  Business response

  08/23/2024

  Dear ****:
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.
  
  We charge $5.94 for the Online 4 Hour Internet Traffic Course plus the $29.95 Florida State Assessment Fee & Processing Fee, $3.95 Credit Card/Debit Card Convenience Fee for a total of $39.84. The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety ******************** which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 
  
  The certificate will be sent to you by **** Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via *** Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed or sent to you via *** Next Day delivery. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.
  
  As a courtesy, we have submitted a complimentary $39.25 and $39.95 refund for the Online 4 Hour Internet Traffic Course and the Email certificate delivery to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.
  
  Thank you for contacting LowestPriceTrafficSchool.com.
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed up for driver safety class and was enrolled in a recurring membership that I did not want.

  

  Business response

  07/10/2024

  Customer #*******

  Dear ******:
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Safe Driver ******************************** and stopped future charges. Submitted the $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.
  
  Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.
  
  Thank you for contacting LowestPriceTrafficSchool.com.
  
  Sincerely,
  *************************
  LowestPriceTrafficSchool.com
  ********************************

  

  Business response

  07/11/2024

  Dear ******:
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion.  Once the 7-day trial is over the credit card is charged. The information is provided on the registration page, it explains prior to registration and gives a date by the deadline to cancel.  We have canceled the Safe Driver ******************************** and stopped future charges. Submitted the $9.95, $9.95 and $9.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.
  
  Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.
  
  Thank you for contacting LowestPriceTrafficSchool.com.
  
  Sincerely,
  *************************
  LowestPriceTrafficSchool.com
  ********************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Scam Alert..I was searching another traffic school and this site popped using words in their ad that are the same as the name of the one I was searching to click bait you into thinking they are that site. They gimmick you with a 78% off pricing of $5.95 then state there is a ***** and 3.00 processing fee.. then once you enter your info and go to the next page they tell you you now have to pay another 40$ or more for your certificate and ask if you want to add that to your charge but meanwhile they have already taken your $39.25 and now your stuck there realizing one this wasn't even the right site that pulled you in with their click bait but you are already out the money. And try calling their so called eager customer service and expect to never have your call answered. I called twice and was on hold for over 40 minutes with no hope in sight. If you are searching for another traffic school read very careful what pulls up because this company has programmed it so they are what you click on.

  

  Business response

  07/03/2024

  We refunded the customer on 6/20/24 for $39.25

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company charges an advertised 'lowest price available', but has a hidden high fee to email completion certificate after signing up for the course. I emailed but did not receive a reply about refunding the money so that I could choose a differnt course. Very unethical trick to charge $40 to email the certificate, and have it shown only after signing up and paying the separate $28 class fee.

  

  Business response

  04/09/2024

  Dear Diana:
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ********************************************** and select the "START NOW" button to register for the product(s) you need.
  
  The certificate will be sent to you by USPS Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via UPS Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed or sent to you via UPS Next Day delivery. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.
  
  As a courtesy, we have now submitted a complimentary added the Email Delivery for free and refunded $29.95 to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly with the transaction number to track the refund.
  
  Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at **************. We will be happy to assist you.
  
  Thank you for contacting *************************************.
  
  
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a Groupon from Lowest Price Traffic School on March *** **** for the * Hour Basic Driver Improvement course. It never said anything in the fine Print on Groupon about any additional charges. Every other course I have ever bought on Groupon has been for the whole course, nothing extra needing to be paid. The moment I went to use the Groupon, this place, which guarantees that it is the lowest price (which is a lie), charges $** or so to finish enrollment in the course (something never disclosed on the groupon). Then, if you want a certificate of completion emailed to you (which most of the other similar courses all do automatically), you have to pay another $*0. They steer you away from the free mail option by putting it at the bottom of the options, saying it takes many weeks, and even having a "fun fact" that mail is often delayed. It is so coercive, misleading and Deceptive, meant to milk you of every extra dollar they can throughout the whole process. It was such an upsetting experience.

  

  Business response

  04/03/2024

  Dear ******
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at **************************************** and select the "START NOW" button to register for the product(s) you need.
  
  We charge $**** for the Online * Hour Internet Traffic Course plus the $***** Florida State Assessment Fee & Processing Fee, $*.** Credit Card/Debit Card Convenience Fee for a total of $****** The Florida Department of Highway Safety & Motor Vehicles REQUIRES that we collect a State Assessment Fee for each person completing a BDI or TLSAE course. Assessment Fees are remitted to the Department's Highway Safety Operating Trust Fund which is used to administer the Department's programs and to fund the general operations of the Department. Providers are also required to process and submit your information to the Department, and, for BDI customers, provide a course completion certificate, as well as maintain certain course records pursuant to Florida law. Submitting your information to the Department is always free at LowestPriceTrafficSchool.com. 
  
  The certificate will be sent to you by USPS Standard Mail within 7-10 business days unless you choose to expedite the shipment. Expedited delivery is elective and enables you to receive your certificate electronically via email within the hour of course completion or via UPS Next-Day Delivery. There is indeed an additional fee charged by our fulfillment center to have your certificate emailed or sent to you via UPS Next Day delivery. This option is not required, it provides you the convenience of receiving it quickly. Charging a premium for a convenience is a routine business practice.
  
  As a courtesy, we have submitted a complimentary $***** refund for the optional expedited Email certificate delivery and $***** for  Online * Hour Internet Traffic Course to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly.
  
  Feel free to email any additional questions, and we will answer them as quickly as possible. If you would rather speak to one of our representatives in person, give us a call at *************** We are open from **** am to **** pm Monday through Friday. We will be happy to assist you.
  
  Thank you for contacting LowestPriceTrafficSchool.com.
  
  Sincerely,
  R******* ****
  LowestPriceTrafficSchool.com
  ****************************************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I feel this company participates in deceptive advertising and charges. I signed up for traffic school through the ******************** when I paid my traffic ticket, the promoted service "lowestpricetrafficschool", was advertised for $4.95,I was billed for 3/10 for $39.25, which understandably included ******** taxes, ect, on 10/12, I was billed another $29.88 for a test re-take, also understandable and agreed to. Then I was billed another $39.95 for what they say is the email of the results-not agreed to or expected as I was in no rush for the results.-- then another bill for $14.95 for I don't know what. When I called to ask for the charges to be removed, they claimed I agreed to and chose these services.

  

  Business response

  03/21/2024

   

  The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) needed.

  As a courtesy we have canceled the Optional Email certificate delivery and  Rush Processing for DMV Notification and Text Alert and submitted the $39.95 and $14.95 refund to the credit/debit card.

   

  We have  separately sent an email to the customer *******************.

  We apologize for any confusion. The fees vary based on the product(s) purchased, so the applicable fee breakdown is listed on the right side of the page where the credit/debit card information is entered when you visit our page at ***************************************** select the "START NOW" button to register for the product(s) you need.
  
  Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards. 
  
  As a courtesy we have canceled the Optional Email certificate delivery and  Rush Processing for DMV Notification and Text Alert and submitted the $39.95 and $14.95 refund to the credit/debit card. The refund should be posted on the credit/debit card within two business days. If not, we recommend you contact the credit/debit card company directly to track the refund.

   

• Initial Complaint

  09/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The website is a scam, Added charges to my to the offered/listed price without , false advertisement for there services Does not tell you everything is additional cost and tries to charge you more after you have paid And I haven’t received copies of the documents needed after a month and contacting the company multiple times by phone and via email

  

  Business response

  09/21/2023

  Lowestpricetrafficschool.com is in receipt of and thanks you for your feedback regarding your recent buying experience. We are deeply sorry to hear that you are dissatisfied and apologize for any frustration this has caused you. We value our customers, and your satisfaction is of paramount importance to us.  We take seriously our commitment to provide products and services that exceed customer needs and expectations, including the manner in which those products and services are advertised and delivered on our website.
  We offer a lowest price guarantee. Should you find a competitor with a lower price, we will be happy to match their price for the same product or products. We honor this guarantee up to 30 days after course completion.
  Once you select the course you are directed to the registration page, the fees are clearly displayed and explained on the right side of the page before entering the student information and the payment information. Below is a link demonstrating this;
  ************************************************************
  A search of our support box and did not find a communication from your email.  What address did you use to reach us?
  
  Our records indicate you reached us via our call center on September 15, 2023. We do not have a record of any contact with us prior to this date.  You did provide a citation number at the conclusion of the course therefore a certificate was not generated upon completion.  After speaking to one of our representatives we determined you were not eligible to take the 4 hour BDI course as you had taken it twice before. This was confirmed via the Palm Beach Clerk of Court Website.  You provided the citation number during this  call and we emailed a copy of the certificate to as you stated you wanted to submit the certificate to the Clerk Of Court in person.
  
  We have refunded all monies paid for the course as we strive for 100% customer satisfaction.  Notwithstanding these disclosures, we again sincerely apologize for any confusion or frustration this experience has caused you.
  
  We trust that this clarifies and resolves the complaint submitted to the Better Business Bureau. Should you have any questions or concerns, please do not hesitate to contact us.
  
  
  

• Initial Complaint

  08/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has charged me 9.95 dollars for months from my bank account. I can only go back three months electronically. I paid for all products and services. They have absolutely no reason to bill me. I want this company to reconcile this. I did not opt for any continuance of services or products. I will block them and report them as fraud to my bank. However this does not solve the problem of what is owed to me by this company.

  

  Business response

  09/05/2023

  Safedriver.com is in receipt of and thanks you for your feedback regarding your recent buying experience. We are deeply sorry to hear that you are dissatisfied and apologize for any frustration this has caused you. We value our customers, and your satisfaction is of paramount importance to us.  We take seriously our commitment to provide products and services that exceed customer needs and expectations, including the manner in which those products and services are advertised and delivered on our website.
  The Continuing Education option and other services we offer each have an opt-out as each offer is presented.  They are optional convenience services and are offered as such. Attached is a screenshot of the page showing the opt-out option.
  Notwithstanding these disclosures, we again sincerely apologize for any confusion or frustration this experience has caused you. It is our intention to clearly and effectively disclose all information, including all applicable charges, prior to a consumer’s decision to purchase any product or service.
  
  We trust that this clarifies and resolves the complaint submitted to the Better Business Bureau. Should you have any questions or concerns, please do not hesitate to contact us directly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩