Business ProfileforDirect Flooring Liquidators

On 1/18 I came in and met with ***** who sold me an in-stock roll of carpet - he advised if for any reason, I wanted a refund this would not be an issue. I paid a $2000 deposit to hold the carpet that day and on 1/19 the money came out of my account. On 1/26, I found another carpet with another company and went back for a refund. ***, was extremely rude, but canceled my order. After I left, I realized there was nothing showing my bank was credited. I called back and spoke with ***, who told me "line 3 states a check will be cut in 7-10 business days". After not receiving a check, I called last week and was advised a check for $2000 was cut on Monday 2/6 and mailed to me (I am in st augustine - they are in ponte vedra). I was told by the manager ****** on 2/10 if I did not get the check in the mail on Monday 2/13 to call him on Tuesday. I have not received the check. I called yesterday morning and was advised by ****** that he would check on it and call me back. I recd no response. Yesterday evening, I called and was placed on hold for 30 minutes waiting for ******. I hung up and called back and ***** answered and advised he was the only person in the store. He advised he would follow up on the check "in the morning". I called this morning and spoke with ****** who advised, the check was cut last week and it has been mailed and there is no reason I should not have it and they will not be cutting another check. I advised I would pay the stop pay fee, but needed the check to reissued and he refused to contact his accounting dept to request this and advised again they have already cut the check and mailed it and there is nothing more they will do and it was not their fault that i have not received the check. I advised that the mail is not always reliable - he responded with the same answer. I paid them in good faith and followed thru on what I needed to do and thought they would do the same.