Complaints
This profile includes complaints for Stewart & Stewart Landscaping Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired Stewart and Stewart Landscaping for complete lawn and garden care. In the 14 months that we have used them they have destroyed new sod (to the point that it had to be replaced) and damaged the finish of our pool by over spraying fertilizer. The pool concern was brought to their attention immediately and their response was that they know that they caused the damage, however if we tried to make them pay for the repair they would "fire" us a a customer. We brought to their attention the sod that had been destroyed (once again confirmed by their lawn mowing guy that the damage was from their riding lawn mower), they "fired" us as a customer. We just paid $2550 to have the damaged sod replaced and the cost of the pool repair will be dependent on whether it needs to be completely drained to be fixed. I want to add that they broke our fence the first week that they did our yard, I brought it to their attention however did not ask them to pay for the repair. I have photos documenting all of the damage along with testimonies from the vendors we are using to fix their damage
Business Response
Date: 10/06/2023
Please see attached response to complaint and real reason for cancellation of services and what happened with Mr. & Mrs. Best.
Thank you,
Ben Stewart
Stewart & Stewart LandscapingBusiness Response
Date: 10/06/2023
Please see attached response to complaint and real reason for cancellation of services and what happened with Mr. & Mrs. Best.
Thank you,
*** *******
Stewart & Stewart Landscaping
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