Business ProfileforTops Vacuum & Sewing, Inc.

I purchased a floor model machine from top vac and sew. They assured me the machine was 110% in great working conditions. The machine had ****** stitches. Brought it home and it immediately gave me problems. They never said I couldnt return it matter of fact I made sure to ask and ***** assured me I could. They claimed they couldnt give me my money back but they advised me to give them a chance to fix it . I took them my machine mind you its over 100lbs and I have back problems . They had it for a week. The issue wasnt resolved and on top of that the employer broke and sent the rod on my machine which they are now saying its not a problem like if the $4,000 I spent wasnt enough for them to worry about their employing braking it. Then I reminded the manager ***** that he said hed replace the machine if they couldnt fix it which it was made clear they were not able to that hed replace it . He proceeded to yell at me and disrespect me when I was being polite . I have spent over $8000 at that store and they couldnt extend me the courtesy of replacing my machine or refunding me which again no where does it say they dont refund on floor models .