Complaints

This profile includes complaints for Rooms101.Com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms101.Com

  4606 Clyde Morris Blvd Port Orange, FL 32129-6404

• 

  Rooms101.Com

  1450 N US Highway 1 Ste 700 Ormond Beach, FL 32174-6623

• 

  Rooms101.Com

  PO Box 290538 Port Orange, FL 32129-0538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a vacation package with this company and theyve changed the dates that Ive originally booked and when I called to address the issue they refused to help. After looking at my paperwork I noticed that where I was supposed to sign was scribble scratch and it looked like it was copied and paste it was definitely not my signature. The signature that was copied and pasted on the bottom of page one should have been on the top of page two. When I asked to speak to management the lady told me that management didnt want to talk to me because I told her I was going to file a fraud case with my bank. This company refused to answer any of my calls. This company is a scam!!! Ive already notified my bank of the fraud.

  Business Response

  Date: 04/08/2024

  This client is a repeat traveler many times. ****************** is very familiar with all our procedures and written signed paperwork.

  When he called 24 hrs. prior to arrival and stated these are not his travel dates we explained you have signed paperwork.

  We did indeed get him cancelled but there was a fee charged to us for a last-minute cancellation.

  He stated that the resort told him there would be no charge for a cancellation.

  Weve asked him repeatedly to send us in written something from the resort and person whom he is in contact with?

  We can only refund him the balance after the cancellation fee which we asked him to call in. 

  This client signed 2 sets of paperwork showing the dates. (we will gladly provide any back up needed) 

  We would encourage this client to call in to verify what credited card to credit back the balance. We have several on file.

  We have traveled ****************** before as stated and appreciate his patronage, however we have to pay the cancellation fee to the resort.

  We are so sorry he doesn't understand this. 

  We are available at **********. He just needs to call us anytime

   

  Thank you. 

  ********

   

   

   

   

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We thought they were a reputable business. When we signed paperwork, paid money and didnt get any response I called them. The same rude woman that sold ** the package kept saying she was the answering service every time I called. I told her we wanted our money back and she told me no.

  Business Response

  Date: 01/31/2024

  As per cancellation policy... 

  We did receive letter of cancellation via postal and refund was made that day.

  The client would need to go to their financial institution as to when they credit back to their account.

   

  Let us know if there is anything else the client would need.

   

  REFERENCE # ********e3402

   

   

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "company" is providing fake information in order to defraud customers. Has changed company names several times and attempts to steal money. It is owned and staffed by one person "***********************" who also goes by the aliases *********************** and *******************************. She uses fake names in her communications with customers. She is rude and seems exasperated to have to speak with people at all. Horrible attitude. They don't use their real company name of MBA MARKETING, INC. and don't list their real location. She also previously operated many similar companies. She only allows cancellations via mail to a PO box red flag) I'm sure they hope you are unable to comply or unable to prove you complied, so they can charge you full cost of services. We abided by the cancellation policy and submitted our written request for cancellation in writing to their PO Box. We also notified them over the phone and via email of the cancellation to allow them the opportunity to pause or remove any automatic charges prior to the scheduled date. She attempted to hit our card for the full hotel stay amount anyway. Luckily we had made sure to advise our credit card that we rescinded the authorization so they would not approve the charge and we fully documented our cancellation and proof of delivery to their PO box location within the allowed cancellation period. They also have many fake reviews on several review sites.

  Business Response

  Date: 12/06/2023

  Our cancellation policy has been the same for 25 years.

  Our cancellation Policy is on our terms and conditions require signed signatures before and confirmation of travel is final.

  We have this client's signature on file.

  Please let us know if you need copy of said signature and documentation.

  Upon receiving his express postal this client was cancelled.

  Just let us know how else we can help.

   

  Rooms101.com  

  **********************;   

   

   

• Initial Complaint

  Date:06/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice******* We encountered a rude representative who rushed us through reservations. We wanted to travel to Myrtle Beach from 6/8-6/10. After I gave her my debit card information, I could hear her car bell from her opening her door. I asked her was she in the car while taking my payment but she was dishonest and said no and hurried off the phone. We received a call from the rep. on 6/3 telling us we had an appt for 4pm that day. We explained that our trip was for 6/8. She became irate quickly and hung up on my husband. We contacted Magic world club since it was on the invoice and could only speak with the marketing dept. They said they would send an email and nothing should have been taken from my account. However, $219 was taken from my account and we have nothing to show for it. The marketing representative stated we did not even have a room or any "gift" attached to our reservation. Noone would pay $219 for just a timeshare presentation. Now we are spending countless hours to get someone on the phone but continue to get voicemails. Your assistance is greatly appreciated.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/24) */ Mrs ***** called in and made the reservation. We send out the invoice with the reservation information to which Mrs ***** signed. The date of travel clearly stated arrival for 6/3 for 2 nights. On 6/1 we did the confirmation again for the signed for date of 6/3 arrival. On 6/3 the client called in stating that this date was no longer what they wanted. We in an act of good faith did try to get the date change but the resort had no availability and we were charged the for the original reservation. Mr ***** called in a few times he was very abusive with our rep. Since we did make the reservation as requested and the client signed for the reservation as requested and we were charged for the reservation that they signed for we are unable to issue a refund. Magic World club was just the tour vendor and they did not book the room, rooms 101 did. We have attached a copy of the signed documents and the confirmation that was issued