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Find a Location

Urban Air Port Richey has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforUrban Air Port Richey

    Family Entertainment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Urban Air Adventure Park - Port Richey offers family entertainment for kids of all ages. The park is designed to engage "active" play and also offers 10 birthday party rooms and full service cafe.

    Products & Services

    Indoor Adventure Park - zip line, bumper cars, virtual reality, warrior course, climbing walls, ropes course, soft play and tubes course, wipeout, performance trampolines and gymnastic tumbling run

    Business Details

    Location of This Business
    9560 US Highway 19, Port Richey, FL 34668-4640
    BBB File Opened:
    8/31/2020
    Years in Business:
    7
    Business Started:
    8/10/2017
    Date of New Ownership:
    5/20/2022
    Business Incorporated:
    11/4/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of SEA3918489 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 2/1/2025.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of BF51498 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 5/24/2025.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Burnett Entertainment, Inc
    Hours of Operation

    Primary

    M:
    10:00 AM - 8:00 PM
    T:
    10:00 AM - 8:00 PM
    W:
    10:00 AM - 8:00 PM
    Th:
    10:00 AM - 8:00 PM
    F:
    10:00 AM - 9:00 PM
    Sa:
    10:00 AM - 9:00 PM
    Su:
    11:00 AM - 7:00 PM
    Business Management
    • Mr. Justin Burnett, President
    • Ms. Kimberly Burnett, Treasurer
    Contact Information

    Principal

    • Ms. Kimberly Burnett, Treasurer

    Customer Contact

    • Ms. Kimberly Burnett, Treasurer

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I am a single, unemployed mother of 2 and purchased these 2 memberships so that my daughter can practice her flips for her gymnastics competitions....I see that it says no refunds and I wouldn't ask for a refund except that it did not state that you are not able to flip. That was the whole purpose of me purchasing these memberships. It should be more specific as to what things are able to be performed and what transactions cannot.I feel this is deceptive advertising and I am requesting a refund.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica B

    1 star

    04/09/2023

    I have tries for 2 months to cancel my membership. This facility is not age appropriate for a 2 year old and all the want to do is downgrade the membership . Very unprofessional all i get is we don't normally allow this etc wtc. What a way to do business. If you had staff properly trained with how to deal with little ones they would understand

    Urban Air Port Richey Response

    04/11/2023

    Hi *******.   Corporate Urban Air is responsible for maintaining all the memberships for every location.  We have sent a request to the membership team to reach out to regarding the membership you started on 3/4/23.   When you signed up for the membership it clearly states that it is a 12 month contract without a cancellation policy.  They will do everything they can to assist you.  We hope you will come back and visit us again once ***** is older.

    Local BBB

    BBB of West Florida

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