At-a-glance
Overview
Business Details
- Location of This Business
- 7920 Evies Way, Port Richey, FL 34668-6818
- BBB File Opened:
- 7/31/1992
- Years in Business:
- 33
- Business Started:
- 8/1/1991
- Business Incorporated:
- 10/2/1980
- Accredited Since:
- 1/31/1997
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CRC057524 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.
These agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CRC0575240 for this business, issued by Hernando County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Hernando County Construction License Board
789 Providence Blvd
Brooksville FL 34601
http://www.hernandocounty.us/home
BBB records show a license number of MRSR2375 for this business, issued by Florida Department of Business & Professional RegulationThese agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- Servpro of Hernando County
- Fantastic Five, Inc.
- Business Management
- Mr. Jeremy George, General Manager
- Ms. Nora George, President
- Contact Information
Principal
- Ms. Nora George, President
Customer Contact
- Ms. Amanda Brooks, Manager
- Mr. Jeremy George, General Manager
- Ms. Nora George, President
- Additional Contact Information
Fax Numbers
- (727) 842-9568Primary Fax
Phone Numbers
- (352) 683-3730Other Phone
- (813) 929-9898Other Phone
- (727) 842-9568
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sherri M
04/17/2024
![](https://m.bbb.org/prod/ProfileImages/e0ce179c-c799-4a25-9b33-13632c96432e.png?tx=w_46)
Servpro of West Pasco Response
05/13/2024
Ms ******, I was disappointed to read your review, so I went to our team and asked to understand the scope of work at your home and to review emails between you and Mr. ***. Respectfully, I disagree with your assertion that Mr. *** brushed you off, as we are still awaiting information from you, and have attempted to discuss the complexities of your situation.
We have spent some time reviewing your file, file notes, and docusketch 360 degree photos of your house. The only item we can be held responsible for are the damaged screen door, and possibly the damaged medicine cabinet. Please send me photos of each so I can verify damage.
The other items were either already replaced by *********, the toilet, or were never intended to be salvaged. Cabinets, doors (including handles) were never intended to be salvaged as they were contaminated by the category 3 water. These items were removed with the intention to be replaced. This was previously conveyed to you, here are the notes in the file from 10/2/2023:
Placed by ******* after her phone call with you on 10/2/2023:
Met with ** regarding the previous note, he reviewed and agreed that we will pay for a new screen door stopper or refund her for one. The pics of the cabinets she sent were for lower cabinets, advised those will be getting replaced. She was assuming that they had to keep them. As for the loose tile, she was aware that it is caused from flood damage. I advised that she will have to call her adjuster to discuss as this would be a part of her claim, we cannot reimburse for damage caused by the flood. She was understanding of this.
Removing items to reuse is a much different process, and more time consuming than to remove items with the intent of replacing them. I am led to believe you were reimbursed by your insurance company for cabinet and door replacement as part of your settlement. If not, I would suggest you contact your adjuster to discuss. Regarding the cracked backsplashes, backsplashes are not designed to be removed. They are glued to the wall, and historically they crack when removed, consequently we cannot be held responsible for this.
Please forward photos of the damaged screen door, and the damaged medicine cabinet for review.
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