ComplaintsforAuto Legends Towing & Repair LLC
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This shop came and picked up my truck from *********** ** gave me an amazing quote and have been paid $1400 over what I was told the repairs would be. The job was supposed to be completed 3 months ago and when I showed up to see the progress for myself I found that no work has been done other than removal of my motor and transmission in which I'm unaware of if there was anything wrong with my transmission. Since I've shown up and found no work completed the owner *********************** has stopped communicating with me. They have refused to return my truck nor the $7000 I paid to have the job completed.Business response
12/01/2022
HIS VEHICLE WAS APART, EW TRANS WAS HERE AND HE PHOTOED IT, IT WAS AN ISSUE WITH THE ***** WE PURCHASED, IT SMOKED SO WE WERE CHANGING THAT
WORK BEGAN WHEN IT ARRIVED. IT TOOK HIM MANY MONTHS TO PAY FOR THE PART AS HE KEPT BRINGING OTHER CARS IN AS WELL. WE HAVE TRIED OUT BEST AD ARE FINISHING
AS WE SPEAK. WE DID STOP AS HE BECAME INFURIATED AND RAMED THE ***** HITTING MY 18 YEAR OLD GRANDSON. I THEN SPOKE WITH HIM AGAIN AND HE ASKED ME TO FINISH.
ETE SHOULD BE BY THE 15TH OF DECEMBER. HOLD *** WER WARRANTY OF ***** THAT WAS SUBSTANDARS. AND TRANS DID INCLUDE. HE WAS THE ONE THAT INCLUDED, I HAVE TEXT
MESSAGES.HE WAS ***ET WE WOULD NOT WORK IN HURRICANE. THIE TRUCK HAD PREV BEEN TOTALED BY HIS INSURANCE COMPANY, HE RECLAIMED IT SO THIS LETS YOU KNOW WHAT WE ARE WORKING WITH. WE HAVE PHOTOS OF EVERYTHING, HE CAN PICK UP HIS TRUCK COMPLETE, ON DEC.16
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.