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Business Profile

Towing Company

Auto Legends Towing & Repair LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This shop came and picked up my truck from *********** ** gave me an amazing quote and have been paid $1400 over what I was told the repairs would be. The job was supposed to be completed 3 months ago and when I showed up to see the progress for myself I found that no work has been done other than removal of my motor and transmission in which I'm unaware of if there was anything wrong with my transmission. Since I've shown up and found no work completed the owner *********************** has stopped communicating with me. They have refused to return my truck nor the $7000 I paid to have the job completed.

    Business Response

    Date: 12/01/2022

    HIS VEHICLE WAS APART, EW TRANS WAS HERE AND HE PHOTOED IT, IT WAS AN ISSUE WITH THE ***** WE PURCHASED, IT SMOKED SO WE WERE  CHANGING THAT

    WORK BEGAN WHEN IT ARRIVED. IT TOOK HIM MANY MONTHS TO PAY FOR THE PART AS HE KEPT BRINGING OTHER CARS IN AS WELL. WE HAVE TRIED OUT BEST AD ARE FINISHING 

    AS WE SPEAK. WE DID STOP AS HE BECAME INFURIATED AND RAMED THE ***** HITTING MY 18 YEAR OLD GRANDSON. I THEN SPOKE WITH HIM AGAIN AND HE ASKED ME TO FINISH. 

    ETE SHOULD BE BY THE 15TH OF DECEMBER. HOLD *** WER WARRANTY OF ***** THAT WAS SUBSTANDARS. AND TRANS DID INCLUDE. HE WAS THE ONE THAT INCLUDED, I HAVE TEXT

    MESSAGES.HE WAS ***ET WE WOULD NOT WORK IN HURRICANE. THIE TRUCK HAD PREV BEEN TOTALED BY HIS INSURANCE COMPANY, HE RECLAIMED IT SO THIS LETS YOU KNOW WHAT WE ARE WORKING WITH. WE HAVE PHOTOS OF EVERYTHING, HE CAN PICK UP HIS TRUCK COMPLETE, ON DEC.16

     

Auto Legends Towing & Repair LLC is NOT a BBB Accredited Business.

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