Business ProfileforBluewater Pool Products, Inc.

I hired Bluewater Pools back in Oct. 19, 2022, to do resurfacing and copping of my pool. I pd in cash to do the job. The job didn't get done until sometime in November with the completion date of Thanksgiving day. After completion I asked the owner ***** to come do a walk through to be certain that his workers did the job correctly.He never showed. A month later I had to call ***** to advise him that my led light that they re-installed had popped out. ***** did not return my calls or text. I had to call again about a week later for him to finally respond with such rude undertones as if I was bothering him. ***** sent someone to do the repairs.Then a few months later, my jet comes popping out.Now,I am concerned at this point after spending $11,500 to have a professional company that has 5 stars w/the bbb and get these kinds of results. I contacted him again.This time he sends someone out immediately to do the repairs. it is now 2 years later and I am having issues with the copping. There are 3 bricks near my pool step that are cracking. I attempted to text ***** on April 24, as soon as I noticed it and once again he did not respond. I called his company on the 25th and got the answering service. I did not leave a message because they do not call you back.So,I called him again on April 29, he sent a text indicating he was on a call, he called back.I explain the issue, he said he put me on the schedule next which was early May. The week comes and goes, and still no show. Very Unprofessional. I have sent them several messages again and I texted him Monday May 14, no response. so I called & was confused with another client that lived in another city. He replies he doesn't have any one to send to that area right now. I explained I do not live in *****, I live in ********** show, no call.I made the last attempt to call him on Monday May 20,He says he had 8 people to attend to and that I was on his route to come by and take a look. It is now May 22, no call no show .