Business ProfileforJay's Floors and More, Inc.

Purchased flooring 8/31/23. Partial install 9/12, Thresholds to be done later. 9/26 went to Jays Floors re install concerns: mismatched planks, gaps from wall, cut in the wood. Assistant would talk with *** & get back to me. 10/6 *** and assistant visited home to see concerns. *** said cut in the wood was a pencil ***** Not true. Asked if I had flooring materials left. I did. Said he would talk to the installer, arrange for the work to be fixed. 11/6 text re status. *** replied-we would talk tomorrow. No response. 11/9, sent text-had to remind him of issue. His response: no longer working with installer, not going to fix floor but would come out to give quote for transitions (which I had already paid for.) 11/28, went store to get itemized bill showing what had been ordered & labor. . Never received. Staff could not provide. During discussion, was told 6.5% charge in addition to material/labor. Asked what for, employee said 6.5% added for them to make a profit-that they were entitled to make a profit. They were to work with staff to get invoice. Never heard back. 12/12 or 12/13 went to return 2 transitions ordered incorrectly by staff and get an invoice. The employees called the other office location to get itemized invoice. Were told only *** could approve the release. I asked that they call ***. Couldn't reach ***-said they would have him call me. I said I did not want him to call, just wanted invoice. Staff made no effort to return the supplies. 12/13 text from *** stating I was not to enter his store again, no refunds, that his employees dont deserve to be treated the way I treated them & that he would not do any further work for me. I did not yell or treat the employees badly. I insisted that I am entitled to an itemized invoice & should have been informed of all costs. 6.5% should not have been added to the cost w/o being disclosed. Not providing detailed invoice & adding undisclosed charges is not right. No information ever provided re no returns/refunds.