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Business Profile

Transportation

MV Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/29/24 i used the public transportation service Art on demand and i had a horrible experience with a driver. when i reported it to a manager i got hung up on. Everyone that *** experienced in this company is very rude and passive aggressive. Its as if the entire company has no rules in regulations in regards to dealing with customers while providing a service for the community. I would like all recordings and phone calls reviewed so you guys could see the extent of unprofessionalism Ive experienced. They talk and treat people as if they know nothing will happen to them. Ive had nothing short of a horrible experience using art on demand and it seems as though they need new leadership because who they have now in charge isnt fit for the role. The very rude manager that i talked to name is ******* and the very rude driver name is ******. Please help in regard to this situation. I dont want anyone else feeling how i do at this moment. No one should be talked to or treated the way Ive been by any company thats customer service based.

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constantly leaving me stranded at universal employee parking not picking me up and saying they have picked up but I am still waiting on them to get here and saying that they did but I am still there and calling customer service and they said they had called me and I didn't receive any calls

MV Transportation is NOT a BBB Accredited Business.

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