Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 my check engine light started flashing on and off when I was driving. I made an appt with gettel Hyundai of punta Gorda ( where vehicle was bought and all servicing done) to have it checked out. While I was waiting for appt my husband decided to check the engine oil and it was dry. Note that I have not yet reached the recommended mileage or time since my last oil change as recommended by the dealership. At our visit to the dealership we were told by the service consultant that this was a problem acknowledged by Hyundai which requires the engine to be changed but Hyundai will not change the engine unless the engine seized up. I was also told to check my mileage approx every 1000 miles which has me tapping up my oil 2 to 3 times in between oil change. At my last visit on 2/13/25, I was told that I will soon have to replace the valve cover gasket, which is directly related to the over usage of engine oil problem.

  Business Response

  Date: 03/27/2025

  Hyundai requires dealers to follow the warranty protocol. We explained the process to *****. Ideally, we would cover the engine, but we must adhere to Hyundai's approval process. Currently, we're waiting for the customer to replace their valve cover gasket. To address the oil consumption issue, there must be no oil leaks, and the gasket is leaking, needing replacement to verify the vehicle as leak-free. After that, we start an oil consumption test, requiring the customer to check oil usage every ***** miles for three cycles. If oil consumption persists, Hyundai typically recommends a combustion chamber cleaning, which is maintenance not covered by them. If oil consumption continues, we will seek authorization from Hyundai for potential assistance with an engine replacement since the vehicle is out of warranty.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23056396
  
  I am rejecting this response because: as you can see from the uploaded documents, that the first time they recommended a valve cover gasket change was on my most recent visit on 2/13/25. Our visit on 11/07/24 did not include this recommendation. This indicates to me that the leaking of the gasket cover was recent and is directly related to the prolonged issue of increased oil consumption that we complained about in july of last year.

  This issue can be closed. It was never anything against gettel, but is against hyundai at large. I hope that other hyundai owner with the same issue will receive some resolve.
  
  Sincerely,
  
  ***** *****-****

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2024 I purchased a vehicle from Gettel Hyundai of Port Charlotte for $17,800. This vehicle was stated to be Hyundai Pre-Owned Certified, and I was told it passed a 173 point inspection. I was also told that with it being Pre-Owned Certified it would come with a powertrain warranty, and I received documentation stating this signed by both me and the dealer. However, when I later took the vehicle in for routine servicing at I was told there were several maintenances that were not up to service date that according to the 173 point inspection should have been done. This includes brake and transmission fluid, and the brakes being in poor condition. Ultimately I paid $1,174.32 for the brake and transmission fluid to be brought up to date, but the brakes did not need to be replaced yet. Additionally I was also told there was no warranty attached to my vehicles VIN despite having the previously mentioned documentation stating it does. I attempted to contact the dealership by phone calls, texts, and emails and have received no response.

  Business Response

  Date: 02/25/2025

  This response was taken verbally by BBB:

  We have been in direct contact with Ms. ******* and have addressed and resolved her concerns. We believe this complaint can be closed as such.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Complaining because my wifes car was I the shop for over a month and before hand they would not fix her car which was only 2 years old ! Her car got flooding after ******. And they told her She had to pay to get new carpet But really her whole car is destroyed And they said they have no responsibility its uncalled for and no calls they need to be held responsible

  Business Response

  Date: 10/22/2024

  Good afternoon, I have spoken to the customer, Mr. ***** and this complaint has been addressed. Vehicle was here and has been totaled by the insurance company and they have been taken care of. 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023 we purchased a new vehicle from Gettel Hyundai of Charlotte County. On April 29, 2024, we traded that vehicle at a different Hyundai dealership local to where we live in ******, ******* for a different new vehicle. We then sought to recover the unused balance of the road hazard tire and wheel coverage warranty that we purchased for the prior vehicle in 2023 from Gettel Hyundai in Charlotte County. Starting April 30, 2024, and every business day thereafter we called and left messages with the finance manager as it pertained to getting the unused portion of the aforementioned road hazard tire and wheel cover warranty refunded to us. During the first week of phone calls the receptionist forwarded us to the finance manager as requested. The calls were never answered nor returned, but we left a voicemail each day, nonetheless.The following week we escalated to the general manager for resolution . He, too, never picked up his phone nor returned our voicemails. Now, when we call, our calls are automatically shunted to a general voicemail box without any human intervention, regardless of whether or not we show or hide our calling number ID. WE MAINTAIN LITTLE TO NO HOPE THAT OUR REQUEST FOR A REFUND WILL BE ADDRESSED and thus, we are escalating the matter to the BBB. Can you help us?

  Business Response

  Date: 05/07/2024

  *********************** our Finance Manager  reached out to the Customer and spoke to him. He just traded his car a week ago, He is going to contact ***** soon as his car is paid off, so we can cancel and refund him the money! 

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Hyundai Elantra on 8/5/2023. At the time of purchase I traded in my 2022 Elantra and was due a refund for the ************* I had been paying for. To date I have not received the refund. I had to make multiple attempts to speak with someone to try to help with this. It appears there was a mistake when original paperwork was done as the person that finally called me back had me do another DocuSign in October to cancel the Gap Policy. That was in October and still no resolution. It is beyond frustrating to try to speak with someone at this dealership unless you are buying a car and I am reduced to exchanging emails. The last information I was told was that it was Hyundai Motor Finance that was holding it up and I needed to speak with them. I called them, after explaining the situation they advised that the dealership never sent them the refund so they could not send it to me.To date I am still awaiting my *** refund. My last communication 2 weeks ago was they were waiting to hear from their business office. I reached out on 1/25/24 and again 1/29/24 these communications remain unanswered. I wanted to avoid taking this step which is why I have waited so long but feel I am without recourse at this point since I have relocated from ******* to ************* and have no way to force this issue. I again called HMF 1/31/24 and they advise they have not received the refund from the dealership. They gave me the number to the *** insurer who in turn gave me another number to the party that works with the dealership with these refunds. They advised that the statement was sent to the dealer in October and it should have been paid from this statement. They are now attempting to help too and escalating this to the dealership but I'm not sure what that outcome will be. Hoping taking this step will help move this along.

  Business Response

  Date: 02/02/2024

  We are reaching out to the customer to let her know that we cut her a check back for the Gap cancellation. We cut it today 2/2/2024 and mailed it out, out so she will receive it in next couple days! 

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I finally received the check Monday and I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/09/2023 I made a purchase of a 2019 **** f-150 Raptor. *********** was ***********************************. During the buying process we were assured this vehicle has been fully inspected by their "top of the line inspections" that they claim all their vehicles go through and have oversized posters promoting. I was in a situation that I was visiting family and was buying the vehicle out of state. There has been many issues with the purchase. one being no mention that there was only one key, when asking about checking on what happened to the other key, one of the managers apologized for not telling me at the start about a key missing, and if no spare was found we could talk about possibly getting a aftermarket key made at a lower price. No call ever received on this. the following day i started my 600 miles trip home to GA and 2 hours into my trip the ** system fully leaked out and I had to stop at a local autozone for a can of freon to make it home as I couldnt go back due to work schedule. I called them once I was in GA of the issue and was told i must return the vehicle to them if i wanted the ** looked into. I told them it was over 600 miles and asked if I could take the vehicle to a repair shop of THEIR choice and told me multiple times that they would talk it over with management, but after never receiving phone calls back on this id call back and would just get told the same. After many conversations with *********** and no resolution I sent an email stating I no longer wanted to speak on the phone as I needed documented proof that they are no responding to my issues. I received a phone call but no email response as requested by me. Then on 10/01/2023 the vehicle lost power on the hwy 100 miles from home. Turns out the Cam phasers and timing belt broke, a known defect that was never looked into by this company. I have had this vehicle since 07/09/23 and it has been in the shop for over a month and has cost me close to $2000 in repairs with less then **** miles.

  Business Response

  Date: 11/30/2023

  At the time *********************** the salesperson called the customer and let them know that we have a store in ********* *******. We even talked to the General Manager (**************) at that store to let him know that the customer would contact him for a point of contact and never heard back from the customer. And now we are hearing about this issue of wanting 2k.   

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with Gettel Hyundai on 10/20/2023. I had a trade in vehicle as well. On 10/23/2023 I made a loan payment to the vehicle I traded in as it was not paid off yet by the the dealership and I did not want to negatively impact my credit. I was informed that I would receive the payment back, but the dealership has 20 days to pay off the loan (thats fine).The week that would be the 20 day off, I noticed the car wasnt paid off yet. I called the dealership and left a voicemail requesting someone to call me back, no call back. The day of the 20 day pay off, same thing- car was not paid off. I call the dealership again, leaving another voicemail saying no one has paid the car off yet. Around mid-day I check again and see the loan was paid off, but I had no overage for the car payment I made after the vehicle was in Gettels possession and title signed over to them. I then call the bank which informed me whomever paid off the loan, paid what was owed after my car payment. AGAIN, I call the dealership, I leave a voicemail and no one calls me back. I call again and was told only one person was in finance but theyd pass the message over. Still have heard nothing back. I just want the overage reimbursed and to not be ignored! Its completely unprofessional.

  Business Response

  Date: 11/14/2023

  I have reached out to *******************, I apologized for the lack of communication and reimbursed her for the check that she had to write for the first payment. She is happy and we mange to hopefully keep her as a customer and, she also has my personnel cell phone incase she has anymore issue or questions. 

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership on Sept 6 2023 it is currently Oct 20th and I have not received my **** plates that they were supposed to register as part of the buyers agreement. They have not been received by me as of this day. I tried calling several times and I get no response from anyone. I want what I paid for.

  Business Response

  Date: 11/06/2023

  We have reached out to ****************, We have given him a 3rd temp tag. He has in return given us the proper paperwork from ****, needed to complete **** tag work. This should all be done by the November 30th 2023.  

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my car in and bought a 2021 ****** Kicks, I repeatedly asked the finance manager that I only want to finance the car and nothing else.He put it on himself to write thousands of dollars into the finance agreement for some service called ****** which I called and left messages with him to cancel that.I want a refund for that ASAP AND CANCELED

  Business Response

  Date: 07/27/2023

  We have all documents where ***************** signed everything that she purchased. Once she decided that she did not want or need the products we cancelled them for her. The Auto ****** we sent a check directly to her after she talked to our comptroller ***********************. SO we took care of everything that we could of on our end. Thanks

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son bought his dream car on 03/04/23 for $34,000- $10,000 downpayment refinancing a total of $24,038. He purchased a 2019 ****** WRX . Unfortunately, on 04-13-23 my son was coming home and as he was turning onto our neighborhood he noticed something was quite off with the gears. He slowed down, but car wouldn't switch gears at all, he couldn't engage in any gears and the neutral didn't even work. The car came to a solid stop and he had to pull over to the side of the road and have his vehicle towed home. We called ****** Corp. and they advised ** to have it towed to **************** ( $ 200 our expense) to be properly diagnose, knowing the power trail warranty could possibly cover the repairs because the vehicle was way under ****** miles. We had the car towed to ****** on 4/17/23 where they pulled the the *** and CVN numbers, sent it to ****** and informed ** the car has been turned. With further diagnose, **************** is leaning towards faulty transmission and clutch with repairs costing close to $10,000. **************** is working with Corporate to see what they are able to do because being that the ***/CVN do not match, the warranty does not cover repairs. We don't know who could have done such fraudulent work but we certainly had 0 knowledge when we purchased the car at Gettel Hyundai. I went ahead and emailed the supervisor twice (************************* at *************************************** after getting the email address from the operator at Gettel, but I had 0 results. ****************** has not attempted to solve this problem. Thank you ***** and ***********************

  Business Response

  Date: 05/01/2023

  We have a warranty that goes with the car, we have reached out to the customer to bring the car back to **, so we can see what the issue is. We are waiting to hear back, we will pay for the tow bill to get here if car is undrivable. I will follow up more when customer responds back.