Complaints

This profile includes complaints for Clean Slate Debt Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clean Slate Debt Services, LLC

  315 E Olympia Ave Ste 224 Punta Gorda, FL 33950

• 

  Clean Slate Debt Services, LLC

  345 E Olympia Ave Suite 224 Punta Gorda, FL 33950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Clean Slate Debt Services on June 1st, 2023 in response to a mailing I received from them. After speaking to one of their employees on the phone, I decided to use their services and gave them personal information including banking account information. The next day, I decided I should have reviewed the company before making a snap decision. I did the research including their reviews with BBB and found that they weren't reputable. As such, I contacted ******************* via return email (via their instructions within an email they sent me) requesting to put a hold on the program and to please refrain from making any withdrawals from my personal checking account. In the interim, I received an agreement via docusign requiring electronic signatures that I declined to sign. I pointed this out to them at that time. Over the next several days, I continued to received "reminders" to sign the agreement, and then on Thursday, June 8th, the first of 3 fees was withdrawn from my account without me having agreed in writing to use their services. I contacted them on Friday via phone about the withdrawal and was told that they had to wait for the funds to clear their account before they could refund me the fees they took. I continued with my emails over the next two weeks. It has now been over 2 weeks and 10 business days and the no longer answer my calls or emails, and I have still yet to receive my refund of the $450 they withdrew from my account. I now realize why they have such a bad reputation with BBB and overall online.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 10 , 1-10-23 I paid clean slate debt service ****** to handle my case , after talking to my wife we decided to cancel their services the following day , they promised a full refund they said it would take two weeks , it's way past two weeks. I call And send emails, but no response. No refund. Nothing. . It's sickening here I am struggling with debt I receive a letter in the mail from this debt relief company. And the only thing they did is robbed me and put me in debt that much more its not right very sad they rob people that are already struggling.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been forwarded numerous unsolicited mailings from this company seeking to establish a business relationship to my old address (the address I provided when filing the complaint) from November 10, 2022 to December 21, 2022. Since I no longer reside at this address, the mailings may be considered harassment/defamation with regards to the new tenants and/or the landlord. I have sent the company a number of cease and desist letters to their listed address at ************************************** and all have been returned as refused - Addressee not known. I need this fly-by-night company to stop their mailings immediately, to remove me from their databases and to never contact me again.

  Business Response

  Date: 01/10/2023

  there is no data base,  the address is listed on the local clerk of court records with this address.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18712199
  
  To the business:

  I understand that currently, the matter referenced is public record, however I need the business to confirm that they will stop marketing to me and will not retain my information on their records to market to me in the future. I never want to hear from this business again. I do not believe the business understands the nature of my complaint based off their **** response.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******************* on 11/15/2022 after receiving a letter in the mail regarding his debt settlement services. He said he would be able to settle the debt (if necessary) before the scheduled court date which was 2 weeks away. He said I wouldn't have to go to court & that everything would be done before the court date. **** also said that he would be doing the negotiating, as I told him that I wanted him to do the negotiating & not someone on his team. None of this happened. No settlement was reached before the court date, so I ended up having to go to court which **** repeatedly stated that I wouldn't have to do. Negotiation (if you can call it that) to settle the debt didn't start until 11/28/2022, the day before the court date. Negotiation was supposed to have started prior to that. I was still being told even on the court date that I wouldn't have to go to court. Nothing had been finalized by the court date. **** knew there wasn't enough time to get the job done, & yet he lied and said he could get everything done just to get my money. The money was withdrawn from my account the day before the agreed upon date of 11/16/2022. I paid $400.00 up front before any work was started. The money was to be withdrawn via ACH withdrawal, but I discovered some time later that the $400.00 was withdrawn via a paper check for which I never gave authorization. I requested a refund from **** via email on 11/29/2022, as he didn't do what he said he was going to do, and I also stated that the recurring payments were to be canceled. When I called **** the next day to follow up, he said that he saw the email & that he would respond to the email later that morning. I haven't heard from **** since, and he never responded to the email nor has he issued a refund. I also learned after the fact that it's illegal to charge up-front for debt settlement services which is what ******************* did. I want the $400 back that I paid and to have all future scheduled payments canceled.

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid **** 4 different payments of over ****** apiece so over ******* in 4 payments. Recieved flyer in mail about him and name of company, agreed to let him help me ,sounded really confident We would be easy to help have barely had any conversation with him since. His excuse now is the hurricane, didn't realize this meant much until reading other complaints. Now realize I surely have been scammed. Hope to get to a resolution. And will also go after it with lawsuit. In the end I have received zero help from this co. And he has my money diffently needs to be stopped. Hope all complaints can come together on this somehow. Nothing but taking advantage of people, horrible business, steer clear of him.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were served to appear in court for a loan that we defaulted on and I hired Clean Slate Debt Services to represent me. This was mere days before Hurricane ******************* us here in ** on 9/25/2022. I verified with **** three times that my husband and I would not have to appear in court in November because we were hiring him. The court date was 11/10, which also happens to be the day that Hurricane ****** hit us and all of our local offices were closed so with the assurance from **** that I did not have to appear and the fact that our local offices were closed we did not join the virtual court hearing. We then received letters in the mail with failure to appear on 11/14/2022. On 11/15/2022 I received an email from **** on at 7:56AM EST that I replied to on 11/15/2022 at 8:06AM EST asking for information "so he could settle as the creditor was trying to get a judgement against us."On Saturday 11/26/2022 we received notice of final judgement in the mail from the PA of the creditor. We had heard nothing from **** or anyone else after being promised weekly updates. In addition to this I paid the first of two $375 payments on 10/13/2022. I was told the company that does the withdrawals would contact me prior to pulling the second payment in November. As I had not heard from **** and had received the failure to appear notice I pulled all money from that account when I noticed the charge was going to be going through that day but no one had called me. Today, I called Clean Slate Debt to request they refund my initial $375 as nothing he promised had been done and was told that **** would call me back to discuss. When I answered the phone **** immediately started, literally, yelling at me that I never responded to him and I bounced a check which is a felony and on and on. I had to ask three times for him to stop so that I could explain my concerns to which he completely shut me down.

  Business Response

  Date: 11/28/2022

  customer did not respond to last email sent to them on 1/16.  Per the terms of our agreement it is the customers responsibility to respond to emails which she did not do.  Further she bounced a check to us for payment. she is not due a refund as we have preformed as promised per the terms of our agreement.  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company and paid them $750.00 to help me with credit card debt issues. The only time I heard from them was when they wanted my money or when I called or emailed them and the response was always the same "we are waiting on a response."I eventually had to take care of this myself as the date came and went that it had to be done by.I want my money back as they did not provide any service at all and they knew I am a senior citizen and took advantage of me.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 I hired ******************* of Clean Slate to help me resolve credit card debt I was left with after my Husband passed away. October 13th, November 12th and December 16th he removed ****** each for a total of ******** for these services. Months went by with no response to my emails or text messages. I kept getting calls and court papers from the two credit card companies and they stated they had not heard anything from him. When I confronted him, he came up with some kind of excuse like he always does. This went back and forth for months until finally I had a court date with one of them and I showed up but he did not! The judge stated I can not go forward since I had said I had ******************* representing me and unless I got rid of him and a full refund I could not represent myself. When I called ******************* he said he was sorry and had a headache and thats why he wasnt in the court meeting. He began to pretty much tell me he was sorry and promised to make it right when I asked for a refund. Me being a nice person I believed him and said he had one last chance to help me. Since then its been computer problem, sicknesses, and several other reasons why he hasnt done a **** thing on my cases. I asked him on July 26th for a refund and he emailed me back with he would give me a full refund. It is now September 13th and no refund and not only that but I can not handle the cases myself until I can prove he is not on my case by showing the refund. He keeps saying whomever processes his refunds has taken the money from his account and to keep waiting for it. It doesnt take months for a refund, I am no that stupid! Ive messaged him today and told him I was moving forward with reporting him or suing him or whatever I need to do! Its funny how when I called the company number which is supposedly a large company guess who answers the phone? Yep Mr. ******************* himself. He is a scam and taking money from helpless elderly women like myself.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to help resolve a debt, paid and even emailed and called multiple times asking for a status update, upon selling my home I found out that the debt was never handled and there was a lien on my home. I reached out again and was informed I would receive a refund (this was May 2022) as of today 8/17/2022 I still have not received my refund. I am constantly given the run around that a check has been mailed, however I have seen nothing.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Jeff *****(Clean slate debt services) on 2/23/22 to help remove 2 debts from Portfolio Recovery & Midland Credit. I paid him $450 to do this. He said he would send letters challenging the debt and get them taken off my credit report with owing $0 or a substantially lower amount. I got an email from him on 3/13 saying that they both proved they owned the debt and we need to settle them. I told him at the time I did not have money to settle them right then. I didn't hear back for a while and kept getting calls from Portfolio and kept telling him and asking him if he sent the letters and he kept saying yes we did. I finally answered the call and told them that I was going to sue them for all the phone calls that were made after the cease & desist letter. he said they never received any communication from me or anyone on my behalf. I then started asking Jeff for proof he sent the letters so I could sue for the phone calls and then he said he was having computer program problems and can't retrieve my file. and then asked him to send the letters saying that that already got letters from him and we want to settle for the phone calls and he sent me new letters that I had to print, sign & send out certified mail. So he never sent the letters in February like he said he did or I would have had to sign them and send them out. The latest was that he got me 50% off that is a good deal. I sent you & him a copy of the first offer they made me for 50% off was 2/17/22 before I hired him. So my last email I said no you didn't get me 50% off and what about Midland credit and never heard back from him. So he did not do his job. I would like to just get $400 back and let him keep $50 for writing a few letters. If he would have said 50% off was a good deal I would have paid them and not him to waste 5 months of my time. I also want to make sure that he doesn't keep doing this to others, I see the other complaints are the same thing, him not doing like he promises.