Complaints

This profile includes complaints for Gene Gorman's Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gene Gorman's Auto Sales

  3305 South Tamiami Trl Punta Gorda, FL 33950-7237

  
• 

  Gene Gorman's Auto Sales

  4380 Tamiami Trl Port Charlotte, FL 33980-2124

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  Gene Gorman's Auto Sales

  1305 Tamiami Trl Punta Gorda, FL 33950-5552

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 10/1 I took my car to be repaired at Gene Gorman Auto repair a transmission was installed with a 2 year warranty on 10/9 hurricane ****** flooded my car while on Gene Gorman Auto repair property car was deemed total ******** paid the balance for my car the remaining balance was $1,697 and my insurance paid them the *** which was $3,300 my ************* informed me that the lienholder was over paid by my insurance company and now they are refusing to give me a refund Gene Gorman is not in good faith by not honoring the customer refund they are taking food out of my kids mouth I demand my refund after the balance was paid in full $1,700 immediately

  Business Response

  Date: 12/17/2024

  This is not all of the pieces of the puzzle. The consumer has late payments, repairs that were added to his loan with his signed permission on legal documents. *** insurance pays for differences greater than your original loan amount. They do not pay consumers late fees and repairs. We went above and beyond for this customer moving payments to help in tough times. We also paid to have multiple repairs done on his car and financed them into his loan. He had been making payments on them but not paid back in full at time of loss. He was also notified to get his car before the storm hit. It was the 2nd storm in a row we had over 3' of water in our parking lot at the repair shop. He was aware and said I have insurance and left it. This is the same consumer that filed a BBB complaint about we sold him a lemon 3 years and 80k miles after the purchase date. Mr ****** is emailing my staff he will see us in court. Unfortunately I will no be responding to any more of his complaints through BBB. We do our best to treat everyone as fairly as possible, disabled or not we do not discriminate. We follow the letter of the law very closely and have been the number 1 volume independent dealer in SW ** 29 years straight for a reason!

  Sincerely, **** Gorman

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug.19,2024 bought a Rouge $6000.00the sales person said it just came in and the engine, transmission, tires were all good .might need brakes.carfax said 2 minor accidents.3 weeks later now needs transmission. We were lied to by the sales person .I understand as is but when we are lied to that everything was checked out and it couldn't have been or he knew the transmission was bad...

  Business Response

  Date: 10/14/2024

  I am very sorry to hear about your vehicle having a transmission problem. We do not normally sell vehicles for 4500 plus taxes and fees. They are always trade ins that have to be sold as-is when we do offer them. It is our company policy to do a safety inspection for brakes, lights, and drivability. We are always open minded to the customer taking a vehicle this cheap to a mechanic to get a second opinion. We can not put a warranty on a vehicle that old with that many miles. The reason is simply because they could break at any time. If you drove it for 3 weeks without a transmission problem then I don't see how we could of known or anyone lied to you. I checked with my staff and all docs were clearly stated and signed stating this vehicle was as-is. We can not be held responsible for mechanical failure 3 weeks after the sale on an as-is car. We have no way of knowing if the customer is abusing the car. Driving with breaks locked up. Running it low on transmission fluid, etc..... Leaving bad reviews everywhere before reaching out to management for a resolution is not the best approach. A simple call to our dealership and we are more than happy to trade it back in on something newer and more reliable that comes with a warranty. 

  Sincerely,

  **** Gorman

  General Manager

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from Gene ********************** in *********** and on the 30th day of having the car broke down on they replaced a computer box, after that I have paid over $2,000 in repairs I've had the car for 3yrs every year I had the car I had to make payments on the car and also repair the car I never in my life had to make payments and repair a car I got from a dealership and now the transmission is failing that's $4,000 which makes it a total of $6,000 in repairs they sold this car to me for $12,000 knowly the car was a lemon I didn't know that the governor signed a bill for dealerships Can knowly sale a car that's considered a lemon I would like to have immediate action takes against Gene ********************** for sailing cars that are considered a lemon I have paid over $8,000 on this car and Gene ********************** Auto wants $3,921 for a car that has a transmission not working the car is not drivable it's not fair for me to pay $3,921 for a car that doesn't operate therefore I'm asking Gene ********************** to release the title to me then I can get the car fixed with $3921 valued customer

  Business Response

  Date: 07/17/2024

  ***************, We are in the business of selling the best product possible and making sure our customers are happy. If someone is reasonable, we are more than happy to go the extra mile for them. Not the extra 80k miles. I attached the Carfax for your review. Your 2008 Buick that you bought 2 years and 5 months ago had ****** miles. *** vehicle now has ******* miles. ******** you are not the primary driver and someone else is using your car? *** average American drives 10-12,000 miles per year. In those miles you can expect to have normal maintenance and mechanical failures to occur. Your vehicle has been driven ****** miles per year since you bought it. You can expect to have 3 times the normal maintenance and mechanical failures. Your vehicle when you purchased it had been driven ***** miles per year. An extremely low mileage vehicle at that time. *** Carfax also shows you were in an accident 3 months after you bought the car. I can give you a discount on your transmission being repaired since you are a previous customer. Feel free to set an appointment with either of our shops and let them know I sent you. ***y will call me about the discount.

  Thank you, **** Gorman

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from this business with a limited warranty. The business bumped up interest on us after they refused to take a full cash payment because they wanted us to build credit. I don't care about credit and just wanted a vehicle, but ok we will make payments and pay it off in a couple months. Now they will not let us do this because the vehicle they sold us is no longer functional after 35 days since purchase. They refuse to fix it and refuse to sell for less and have also refused a return for the vehicle for our down payment. It has endangered my 3 children and my wife who is the daily driver. This vehicle should not have been cleared for the road and the mechanics here knew about it because they did some mechanical work to it before leaving the lot to make the lights and issues shut off for a period of time. These people are liars and crooks and I would not recommend anyone dealing with this business.

  Business Response

  Date: 09/06/2022

  Hi *****, 

       I am sorry to hear you are having an issue with your vehicle purchase. Can you please provide me with the Vehicle year, model, current mileage, and date when you purchased. If it was financed with our financial institution you are able to pay it off any time you would like. We have a national finance company that abides by the same laws and regualtions as any other major bank. We also have no early pay off fees and our loans are simple interest. It doesn't benefit us any differently for a cusotmer to finance or pay cash. Building credit would only benefit the customer. I'm not sure why that was suggested unless you were trying to build credit to buy something nicer down the road. If you are having mechanical trouble with your vehicle I am sure I can help. Let me know what is going on with your vehicle as well. 

  Sincerely, **** Gorman Vice President/ G.M. 

• Initial Complaint

  Date:06/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car for my daughter from Gene Gorman's of Port Charlotte, FL in April of 2022. My daughter put down $2000 cash towards this car. The original papers signed by myself with the dealership were incorrect papers which I was advised of about 7 days later & asked to sign the correct papers. My sales rep came to my job & I signed the correct papers. Within one week of purchasing this car, there were issues with the transmission. I returned the car to the dealership at that time and asked that they provide a loaner/rental car due to the fact that my daughter has two children and now no car, I was taken to Enterprise Rental and provided a rental car & had to give my car to my daughter for use or we would have had to pay an additional $25 a day since she was under 25. It was approximately 2 - 2.5 weeks of us continuously calling the dealership to find out what was going on with the car we purchased. Kept getting the run around so I asked where they took the vehicle & I was going to call myself. I called All-Motive Transmission and Repair to find that he hadn't even begun to look at the car to find out what the issue was. One month had passed and still no car back, I reached out to SanTander Finance company to see what my options were since I have signed papers & have no car. The representative advised that I can return the car to the dealership and get a refund. When I reached out to Rick the Finance Manager & advised him of such, he told me that I could NOT since it was already funded. I asked to return the car & get the $2000 dollars back & was told again I could NOT. When we got the car back it was having the same issues so they sent it to Gettel Chevrolet & they reported that it seems the repairs were done. I reached out to the Finance Company again today regarding the 1st payment not being made since we did not have the car & was told again that I could have returned the car & cancelled the deal. Which I asked twice to do and was told NO

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/16) */ I am very sorry to hear that you had such a lengthy repair on your vehicle the first month you purchased it. We do our best to pre inspect vehicles before we sell them to avoid situations like these. I also apologize that the transmission shop took so long to get this repair done. Between parts and labor is has been very frustrating getting things done in a timely manner with all of our nationwide shortages. It cost our company a very large amount of money in rental cars and repairs to make this as painless as possible for you and your family. We do not return or buy back contracts on vehicles that are financed with a bank. Especially when there are trade ins involved it can be mess. The best option I can offer if you do not like the vehicle is to trade it in on something different. I will be more than happy to offer you as much as possible towards a different vehicle to try and turn this in to a good experience. Our customers satisfaction is extremely important to us. Let me know if I can help in any way. Sincerely, Owen G. V.P./G.M. Consumer Response /* (3000, 7, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately your dealerships are unable to assist my daughter as your statement had said in your response that you would assist us and that's because she is already so deep in the hole and used her car as a trade in and the only $2000 cash she had. Had the transmission been replaced we probably wouldn't be where we are at now.... Truly disappointed and will never buy or recommend anyone to your dealerships again... This was a fourth purchase from your dealership and it was a true rude awakening .... And just know that the lender Santander knows how all of this went down and they surely would have cancelled my contract. **** **** Business Response /* (4000, 9, 2022/06/22) */ I am very sorry you feel this way. I wish there was more that we could do than fix the car and provide a rental car during the down time. Sincerely, Owen G. V.P. Consumer Response /* (3000, 11, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's just it... the car isn't fixed.... It is still doing the same thing it was before it went in for repairs....