ComplaintsforGene Gorman's Auto Sales

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used car from Gene ********************** in *********** and on the 30th day of having the car broke down on they replaced a computer box, after that I have paid over $2,000 in repairs I've had the car for 3yrs every year I had the car I had to make payments on the car and also repair the car I never in my life had to make payments and repair a car I got from a dealership and now the transmission is failing that's $4,000 which makes it a total of $6,000 in repairs they sold this car to me for $12,000 knowly the car was a lemon I didn't know that the governor signed a bill for dealerships Can knowly sale a car that's considered a lemon I would like to have immediate action takes against Gene ********************** for sailing cars that are considered a lemon I have paid over $8,000 on this car and Gene ********************** Auto wants $3,921 for a car that has a transmission not working the car is not drivable it's not fair for me to pay $3,921 for a car that doesn't operate therefore I'm asking Gene ********************** to release the title to me then I can get the car fixed with $3921 valued customer

  Business response

  07/17/2024

  ***************, We are in the business of selling the best product possible and making sure our customers are happy. If someone is reasonable, we are more than happy to go the extra mile for them. Not the extra 80k miles. I attached the Carfax for your review. Your 2008 Buick that you bought 2 years and 5 months ago had ****** miles. *** vehicle now has ******* miles. ******** you are not the primary driver and someone else is using your car? *** average American drives 10-12,000 miles per year. In those miles you can expect to have normal maintenance and mechanical failures to occur. Your vehicle has been driven ****** miles per year since you bought it. You can expect to have 3 times the normal maintenance and mechanical failures. Your vehicle when you purchased it had been driven ***** miles per year. An extremely low mileage vehicle at that time. *** Carfax also shows you were in an accident 3 months after you bought the car. I can give you a discount on your transmission being repaired since you are a previous customer. Feel free to set an appointment with either of our shops and let them know I sent you. ***y will call me about the discount.

  Thank you, **** Gorman

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from this business with a limited warranty. The business bumped up interest on us after they refused to take a full cash payment because they wanted us to build credit. I don't care about credit and just wanted a vehicle, but ok we will make payments and pay it off in a couple months. Now they will not let us do this because the vehicle they sold us is no longer functional after 35 days since purchase. They refuse to fix it and refuse to sell for less and have also refused a return for the vehicle for our down payment. It has endangered my 3 children and my wife who is the daily driver. This vehicle should not have been cleared for the road and the mechanics here knew about it because they did some mechanical work to it before leaving the lot to make the lights and issues shut off for a period of time. These people are liars and crooks and I would not recommend anyone dealing with this business.

  Business response

  09/06/2022

  Hi *****, 

       I am sorry to hear you are having an issue with your vehicle purchase. Can you please provide me with the Vehicle year, model, current mileage, and date when you purchased. If it was financed with our financial institution you are able to pay it off any time you would like. We have a national finance company that abides by the same laws and regualtions as any other major bank. We also have no early pay off fees and our loans are simple interest. It doesn't benefit us any differently for a cusotmer to finance or pay cash. Building credit would only benefit the customer. I'm not sure why that was suggested unless you were trying to build credit to buy something nicer down the road. If you are having mechanical trouble with your vehicle I am sure I can help. Let me know what is going on with your vehicle as well. 

  Sincerely, **** Gorman Vice President/ G.M. 

• Initial Complaint

  06/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car for my daughter from Gene Gorman's of Port Charlotte, FL in April of 2022. My daughter put down $2000 cash towards this car. The original papers signed by myself with the dealership were incorrect papers which I was advised of about 7 days later & asked to sign the correct papers. My sales rep came to my job & I signed the correct papers. Within one week of purchasing this car, there were issues with the transmission. I returned the car to the dealership at that time and asked that they provide a loaner/rental car due to the fact that my daughter has two children and now no car, I was taken to Enterprise Rental and provided a rental car & had to give my car to my daughter for use or we would have had to pay an additional $25 a day since she was under 25. It was approximately 2 - 2.5 weeks of us continuously calling the dealership to find out what was going on with the car we purchased. Kept getting the run around so I asked where they took the vehicle & I was going to call myself. I called All-Motive Transmission and Repair to find that he hadn't even begun to look at the car to find out what the issue was. One month had passed and still no car back, I reached out to SanTander Finance company to see what my options were since I have signed papers & have no car. The representative advised that I can return the car to the dealership and get a refund. When I reached out to Rick the Finance Manager & advised him of such, he told me that I could NOT since it was already funded. I asked to return the car & get the $2000 dollars back & was told again I could NOT. When we got the car back it was having the same issues so they sent it to Gettel Chevrolet & they reported that it seems the repairs were done. I reached out to the Finance Company again today regarding the 1st payment not being made since we did not have the car & was told again that I could have returned the car & cancelled the deal. Which I asked twice to do and was told NO

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/16) */ I am very sorry to hear that you had such a lengthy repair on your vehicle the first month you purchased it. We do our best to pre inspect vehicles before we sell them to avoid situations like these. I also apologize that the transmission shop took so long to get this repair done. Between parts and labor is has been very frustrating getting things done in a timely manner with all of our nationwide shortages. It cost our company a very large amount of money in rental cars and repairs to make this as painless as possible for you and your family. We do not return or buy back contracts on vehicles that are financed with a bank. Especially when there are trade ins involved it can be mess. The best option I can offer if you do not like the vehicle is to trade it in on something different. I will be more than happy to offer you as much as possible towards a different vehicle to try and turn this in to a good experience. Our customers satisfaction is extremely important to us. Let me know if I can help in any way. Sincerely, Owen G. V.P./G.M. Consumer Response /* (3000, 7, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately your dealerships are unable to assist my daughter as your statement had said in your response that you would assist us and that's because she is already so deep in the hole and used her car as a trade in and the only $2000 cash she had. Had the transmission been replaced we probably wouldn't be where we are at now.... Truly disappointed and will never buy or recommend anyone to your dealerships again... This was a fourth purchase from your dealership and it was a true rude awakening .... And just know that the lender Santander knows how all of this went down and they surely would have cancelled my contract. **** **** Business Response /* (4000, 9, 2022/06/22) */ I am very sorry you feel this way. I wish there was more that we could do than fix the car and provide a rental car during the down time. Sincerely, Owen G. V.P. Consumer Response /* (3000, 11, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's just it... the car isn't fixed.... It is still doing the same thing it was before it went in for repairs....

• Initial Complaint

  02/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of purchase 02/07/2022 Dealer did not disclose car fax that was requested 3 times prior to signing for the vehicle. Stated that the vehicle just got on their lot and that they "didn't have the car fax report yet". Only after financing papers were signed was I presented with the car fax report which listed that the vehicle had been in 2 accidents. I tried to go in an talk to the sales manager to see if we could resolve and receive a refund on this purchase because I was deceived into purchasing it before I knew it's issues. I was told that there was nothing that they could do to refund, but could offer me $5000 less than what I paid to trade it in.

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/11) */ I am very sorry to hear about your concern with the carfax on your vehicle. We post all of our carfaxes on our website whether they have accidents or not. While we try to sell only no accident vehicles sometimes they do get traded in that way. I have seen vehicles with six accidents that an elderly person owned and they constantly backed in to people in a grocery store parking lot. Most of the time they do not even get paint or body work. A police report triggers the accident report on carfax. I have also seen vehicles that have no accidents on carfax and have severe damage. We honor ourselves and our customers by never selling a vehicle with frame or structural damage reported on the carfax. We simply take them to an auction and let a dealer that doesn't value their reputation buy them. We can not get rid of every vehicle that has had a minor accident. Carfax is simply a tool that is seldom accurate. I apologize that you do not like your truck any longer and would be glad to trade you into something different if not at that location, at one of my other 2 locations. We have over 200 vehicles and I am sure we can find something to make you happy. Sincerely, Owen G. V.P.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased Vehicle 11/29/2021 Noticed Oil leak first week of December Multiple attempts to contact Jason at Gene Gorman to no avail .... no answer, left message etc. Finally got in touch with Scott at Dealership 12/14 to assess and assist Left Vehicle with dealer for 2 weeks over Christmas 2021 Was told to try BMW BMW diagnosed as leaking from oil filter housing and oil pan 1/20/2022 Multiple attempts to contact dealership for issue that was clearly missed upon "gold Inspeciton" Manager Rick informed me that if the oil leak was missed during inspection than it would be fixed no charge. Again, multiple attempts to work issue out with Rick until he states he'll send to owner. No contact from dealer for one week. Called Rick on 2/11/22 asking if there was an update on oil leak issue 2/9. Rick replies via text "waiting for you to send me write up from BMW" Sent video and estimate from BMW as soon as I received it from BMW next day. Sent Rick Check Engine Light on 2/15/2022 for P13C0 "Check oil level and add more if it is lower than max" 2/15/2022 vehicle shut down to minimize power due to engine malfunction. No answer. Sent text to Rick 2/21/22 inquiring on any update ......... no answer. 02/22/2022 Called dealership and spoke to Rick ....... " have you talked with Jason?" he asks .... Had not so he transferred me to Jason who had no idea or any issues or details regarding my situation. I sent a text and called Rick multiple times 02/22/2022 only to get voicemail or no response .... looking for owners contact info to resolve the issue. 02/2/2022 ... Rick replied via text stating he'd sent everything to Jason already. Still no discussion of resolution .... just pawning off the issue to another party once again.

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/02/23) */ Contact Name and Title: Owen G. Contact Phone: XXXXXXXXXX Contact Email: **********@comcast.net Mr. *********, I followed up on this situation this morning during my managers meeting. Seems the ball was dropped on scheduling you to bring the car in. I apologize for the lack of organization on our behalf. If you haven't already been contacted, or for any reason in the future please feel free to contact me directly at XXX-XXX-XXXX. We value our customer's satisfaction to the fullest extent and once again I apologize. Sincerely, Owen G. V.P./ G.M.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩