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Business Profile

Hotels

Extended Stay Uptown Suites

This business is NOT BBB Accredited.

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1

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Review Details

  • sarah s

    Date: 12/02/2024

    We have stayed in many hotels in our past and this one is by far the most DISGUSTING location we have ever been to. The room was infested with German cockroaches! When we entered the room, the smell was overwhelming and unbearable. We thought we would surpass that, but then once we went to unpack our bags, roaches were coming out of the wall and the furniture. And we are not over exaggerating when we say we saw about 50 roaches. We are Floridians and locals, and we know the concept of accepting a roach, but to have to check out, rebook and leave the site, is a statement! Then the woman, Pam, at the front desk, said she was not authorized to refund us, and we needed to speak with the manager, Titus. We spoke with Titus, and he said that it seemed we took showers and laid in the bed, as if my wife was a hooker and we used the room for an hour! We never took a shower and pulled down the sheets (which had blood on them) and decided to leave! We aren't the type to complain or waste time writing reviews... but here we are, because this is well deserved! The room rate was cheap, but it's the principal that they refuse to refund the money, and they know very well, how disgusting their rooms are! DO NOT GO TO THIS LOCATION!


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