Business ProfileforPremier Pools & Spas

My husband and I entered into a contract with Premier Pools back in May 2023 for a new pool construction. They've been paid in full per my end of the contract. With the exception of HORRIBLE communication, slow construction, minor construction issues, broken water valves in our yard, and, according to them, short staffed, the pool and enclosure was (finally) completed in November 2023. In March 2024, we noticed a significant amount of water pooling/standing on the deck after rain. We immediately contacted Premier Pools. The owner came out and said it was a paver problem and we need a deck drain. Weeks and several phone calls later, the paver contractor came out and said "it is 100% not a paver issue". Since March, the rain continues daily and water continues to pool on my deck. This is slowly ruining my pavers and metal enclosure. Lets not mention the mosquitos.... When we reach out to Premier Pools, we get no answer or the owner states he will get it taken care of. This has been going on since March and no one seems to know or care about the issue at hand.In my opinion, this problem looks like it has gotten worse over the past 5 months. * side note ....we had pavers installed on the outside of our screen enclosure on a later date and after pool construction. Premier Pools states that the water pooling is due to having no pitch on the pavers on the OUTSIDE of the screen which they are not responsible for. Again, this was addressed and the paver contractor states "it is 100% not a paver issue". There is a pitch. The standing water is on the INSIDE pool deck which premier pool is responsible for. We would like this rectified ASAP and I think 4 months + has been ample time to do so. It hasn't even been a year since the pool construction was completed and I don't understand why the delay. Communication with Premier Pools has been horrible since day one and just gets worse. At this point, it appears to be a "blame game" and we are in the middle of it.