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ComplaintsforI9 Sports Corporation
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our experience was TERRIBLE. To sum up director Dimari P. and the basketball program for 3-4 year olds - DISORGANIZED and UNSAFE. The first game they instructed us to be there early to get uniforms and the doors were locked with no further instruction from i9 for 30 min! The second game the basketball hoop was not even up bc they did not have a drill. The third game was like a tackle football game where the kids on my son's team were being tackled to the ground while the coaches of the other team cheered it on. The director had nothing but excuses when I brought it to his attention. There are videos of kids grabbing my son by his neck from behind and pulling him down with no intent to grab the ball. The excuse was that it is a different referee than normal and that they don't discuss policies until the following Tuesday night after a game. They lack policies or ways to provide a safe and fun environment. We want a full refund that director is refusing. My son is scared to play now!Business response
11/15/2021
Business Response /* (1000, 5, 2021/10/19) */ As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. We resolved this matter on 10/15/21.Initial Complaint
10/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Signed up for basketball at a certain location and certain times and paid $144 total. A few weeks before starting, we are told it's a new location in a different city then originally signed up for and earlier times that will not work with schedule. Was not refunded entire total and Mr. T. Is now ignoring my emails. Refund me what you kept, immediately! Will NEVER do business with i9 sports again!Business response
11/10/2021
Business Response /* (1000, 5, 2021/10/19) */ As the nation's first and largest youth sports league franchise business in the US, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. We resolved this matter on 10/15/21.
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Contact Information
Customer Complaints Summary
33 total complaints in the last 3 years.
12 complaints closed in the last 12 months.