Reviews

Review Details

• Review fromSunitha M

  Date: 05/08/2025

  1 star

  Sunitha M

  Date: 05/08/2025

  
  Worst Service. This company is a total ****. If I could give Uniters North America, LLC zero stars. Dont buy any furniture from Modani Furniture because they use this company. We purchased Leather Reclining Lovesets in Jan 2024 from Modani Furniture. We took and paid for 5 year Uniters plan for $569. We had an issue withLoveseat - Dual Recliner, Doesn't recline. We created a claim(:********) with Uniters, but they responded with the below message. Issue: Loveseat - Dual Recliner.Doesn't recline, Console, Leather Claim:******** Claim Created:04/28/2025 ** Based on the information provided, it appears the issue was not reported within the required time frame. Your protection plan requires each occurrence of staining or damage be reported within the timeframe specified in the terms and conditions of the plan. As a result, your claim is ineligible for service. Thank you ** Denied our claim saying issue was not reported within the required time frame, customer can report at any time, what makes teh difference? I have the terms and conditions page from Modani furniture at the time of purchase, I did not see anywhere saying customer should report within the time frame. I am very helpless right now and dont even know how to get it fixed. Both furniture company and Uniters are scam. We are really looking for someone to help me with this. We spent $8485 for the Recliner Sofas including warranty and now I am left with not reclining properly.
  

  Uniters North America, LLC

  Date: 05/12/2025

  Thank you for the information provided and for sharing your experience with us. Our records show that your claim was filed April 28, 2025 for recliner issues on the loveseat. At the time of submitting the claim, you indicated that the damages were discovered more than 60 days prior to filing the claim. The Protection Plan you purchased dictates that a claim must be filed within 30 days of discovery. Timeframes are stated in our protection plans to preserve our right to have a fair chance at correcting damages before they develop into larger, irreparable damages. We apologize for any inconvenience this may cause. Your claim was adjudicated based on the terms and conditions of the Plan and the information you provided therefore we will be unable to take any actions on your claim.

  Sincerely,

• Review fromDiana S

  Date: 04/21/2025

  1 star

  Diana S

  Date: 04/21/2025

  A total scam, they came out after I submitted a claim. The technician stated that there is ALSO normal accumulated wear and tear. I specifically stated I called for the recent stains on three cushion from pets but was told since there are other stains older they cannot clean it. When on earth have you seen a couch in mint condition after a few years! If I paid to have RECENT within 30 day stains removed per contract, then that is what is expected. I did not ask for the old accumulated stains to be cleaned. Total rip off! If I could leave zero stars I would. Also the customer service lady refused to provide corporate phone number or info, stated they were in ******.

  Uniters North America, LLC

  Date: 04/23/2025

  To whom it may concern,

  Thank you for taking the time to share your experience and for the feedback provided. Our records show that the claim in question was filed for pet bodily fluids on the corner portion of the sectional. A service technician was dispatched to your home to clean the reported stains. Upon inspecting the sectional, the technician reported that there is an accumulation of pet urine, dye transfer and pet scratches all over the entire sectional. The Protection Plan purchased covers accidental stains from a single occurrence, and it excludes accumulation of stains and damages. While we understand your request to only clean the recent stains, we are unable to take any action as the accumulation of stains is excluded from coverage. We apologize for any inconvenience this may cause.

  Sincerely,

• Review fromBrandy J

  Date: 04/21/2025

  1 star

  Brandy J

  Date: 04/21/2025

  We purchased our sectional sofa less in 2022. The cost over $4,000. Purchased the Pure Promise warranty and were told it covered everything on the furniture. Since than we have filed several claims with uniters warranty, damage (frame), a broken bolt leaving the sofa vulnerable and last one was reclining mechanism failure causing the right piece to slant. Each one denied with excuses that were ridiculous. First they stated the last claim was denied because we said it was an accident instead of mechanical failure due to residential use, then when we filed a dispute they said it was denied because of stains and poor maintenance. This had nothing to due with our claim it was mechanism lift and structural failure. I will be moving forward to find some resolution. This has taken up so much of my time. This is what they replied with: Dear ****** *******,We received your letter of dispute and have taken the opportunity to review your claim and the supporting documentation. Based on the information provided in the claim the furniture has an accumulation of damages. Per the terms and conditions of the warranty, this Plan is not a maintenance or cleaning contract. You must perform maintenance, minor adjustments and periodic inspections as explained in the product manufacturers owners manual. Should your covered product become stained or damaged, you are to take the necessary steps to protect your product against any further stains or damage. An accumulation of damages is not covered. Please refer to your warranty certificate for specific coverage and exclusions information.Regards, Claim *******************

  Uniters North America, LLC

  Date: 04/23/2025

  Dear Ms. ******************** you for taking the time to share your experience with us. Our records show that the original claim was filed for loss if resiliency on the sectional. This claim was adjudicated as not covered based on the information you provided, and the terms and conditions of the Protection Plan due to loss of foam resiliency is not covered. Our records show that a subsequent claim was filed March 7, 2025, for damage reported as frame damage. The records show that a service technician has been assigned to inspect and repair the frame. Once we receive the technicians report, your claim will be further reviewed and adjudicated based on the technicians report and the terms and conditions of your Plan.

  Sincerely,

• Review fromJoe C

  Date: 04/01/2025

  1 star

  Joe C

  Date: 04/01/2025

  Complaint Against Uniters Denied Warranty Claim for Structural Defect I purchased a couch from Value City Furniture in ******** ****, expecting durability and quality. I also purchased an extra warranty through Value City. Unfortunately, I am deeply disappointed with both the product and the company's refusal to honor its warranty commitment.The couch has suffered a structural failurethe spring system has collapsed, causing excessive sinking and making it unusable. According to Section 5 of the warranty, structural and component failures due to defects in materials and workmanship are covered. This failure is not normal wear and tear; rather, it is a sudden and significant defect that should not occur within a reasonable lifespan of the product.Despite providing evidence that this issue falls within warranty coverage, my claim was wrongfully denied. A well-made couch should last 715 years, yet mine has failed prematurely in under 4 years, falling far short of even the low end of that range.I am requesting that Uniters honor their warranty, reassess my claim, and provide a resolution, whether that be a repair, replacement, or refund. I expect a company of this stature to stand behind its products and treat customers fairly.I urge others to carefully consider this experience before purchasing an extended warranty, as their warranty coverage appears unreliable when truly needed.

  Uniters North America, LLC

  Date: 04/02/2025

  Dear Mr. ********************** you for contacting us and for the information you have provided. We have reviewed the feedback received and our internal files. Our records show that your claim was filed for frame damage on the sofa and wedge portions of the sectional. A professional service technician was dispatched to your home to repair both portions of the sectional. Upon inspecting the sectional, the technician reported that there are no structural damage to your sectional. The technician reported that there is normal and wear damage to the furniture that are excluded from coverage. The Protection Plan you purchased covers certain structural failures to your furniture as outlined in the terms and conditions of your Plan. We understand your frustration with the quality of your furniture but please be advised that we are not the manufacturer of the furniture and are not liable for the quality of the products. Uniters North America is the service provider for the Protection Plan which provides coverage for certain stains and damages as specified in the terms and conditions of the Protection Plan Purchased. The claim was adjudicated based on the terms and conditions of the Protection Plan and the information you provided while filing the claim. We apologize for any inconvenience this may cause as we will be unable to take any further action on your claim. 

  
  Sincerely,

• Review fromRoshma K

  Date: 03/29/2025

  1 star

  Roshma K

  Date: 03/29/2025

  I purchased top grain leather sectional sofa from ********************** store in ****** in 2022. It has not even been 3 years and sofa has peeled and crack. We purchased warranty with ****** and now finding out that Uniters is not even affiliated with ****** and dont talk to each other. We purchased warranty since the **** was very expensive which cost us close to 9000 dollars. We recently filed claim with uniters and they declined the claim twice. We dont have pets or very young children and have taken good care of the sofa. Uniters had very rude staff who said he they will not cover and asked me to call ******. When I called ******, store lady said to call Uniters and they dont talk to each other. I am very helpless right now and dont even know how to get it fixed. Both ****** and Uniters are scam. And am really looking for someone to help me with this. I spent 9500 for this sectional including warranty and now I am left with peeling and staining sofa.

  Uniters North America, LLC

  Date: 04/02/2025

  To whom it may concern,

  Thank you for contacting us and for the information you have provided.  We have received notification of the above referenced review. We have researched our internal and were unable to locate any claims by the name or email address provided in the review. Unfortunately,without pertinent information like a claim number or phone number associated with the account, we are unable to review your concerns. Please provide us with the and any other details so we can investigate this matter. 

  Sincerely,

• Review fromDinah F

  Date: 03/02/2025

  1 star

  Dinah F

  Date: 03/02/2025

  This company is full of *******. They will do everything not to cover and make sure your claim is deniable when it should be covered. They will find a excuse. Just not worth to buy from living spaces the warranty.

  Uniters North America, LLC

  Date: 03/04/2025

  Dear Ms. *************** have received notification of the above referenced review. We have researched our records using the name and email address on included  but we are unable to locate any purchases or claims. Unfortunately, without pertinent information like a claim number or phone number associated with the account,we are unable to review your concerns. Please provide us with the aforementioned and any other details so we can further investigate this matter.
  
  Sincerely,

• Review fromDebi D

  Date: 03/01/2025

  1 star

  Debi D

  Date: 03/01/2025

  This company is not ethical. They have denied my claim on two different sofas. Trying to get a hold of them is a nightmare. Calling...plan to stay on hold. Logging in on their website? They can't find your purchase. Using the app? Same thing. They go out of their way to not cover what they supposedly warranty. Waste of time and money.

  Uniters North America, LLC

  Date: 03/03/2025

  Dear Ms. *********************** you for sharing your experience with us. We have carefully reviewed the information you provided and our records regarding your claim. The records show that your claim was filed for frame damage on the sofa. At the time of filing the claim you indicated that the damage was discovered more than 30 days prior to filing the claim. The terms and conditions of your plan dictate that all occurrences of covered stains and damages must be reported within Thirty (30) days from the date you discovered the stain or damage. Claims submitted after the expiration date or outside of the reporting time period of your Plan will not be accepted. The claim was adjudicated based on the terms and conditions of your Protection Plan and the information you have provided. We apologize for any inconvenience this may cause, as we are unable to take further action on your claim.
  
  Sincerely,
  

• Review fromBrian G

  Date: 02/25/2025

  1 star

  Brian G

  Date: 02/25/2025

  A section of the couch sank in. I filed a claim. They denied the claim over normal wear and tear. So I opened the bottom of the couch myself to find the wood had failed and the springs let loose. I filed a dispute and got this response:Based on the information provided the furniture has loss of resiliency. Per the terms and conditions of the warranty loss of resiliency is not covered. Please refer to your warranty certificate for specific coverage and exclusions ************** coverage states this: Here are the highlights of what your plan covers:An accidental stain attributed to a single incident Certain structural or component failures due to a defect in materials and/or workmanship during normal residential use An accidental rip, tear or burn attributed to a single *********** which is it. Loss of resiliency, or structural failure. Sounds like a corporately worded answer to not have to pay out my claim.

  Uniters North America, LLC

  Date: 02/27/2025

  Dear Mr. *********************** you for sharing your experience with us. We have carefully reviewed the information you provided and our records regarding your claim. The records show that your claim was filed for loss of foam resiliency on the right arm facing sofa portion of the sectional. Based on the terms and conditions of the Protection Plan, the claim is not eligible for service due to loss of foam resiliency is excluded from coverage. We  apologize for any inconvenience this may cause, as we are unable to take further action on your claim.
  
  
  Sincerely,

• Review fromDonna J

  Date: 02/24/2025

  1 star

  Donna J

  Date: 02/24/2025

  I purchased a warranty plan with Uniters Pure ****************** Plan through ****** Furniture in *********************** and it is as worthless as the paper it was printed on. I was unable to take a picture of my warranty issue so they closed out my claim on a 5 year warranty for scratches. I only have a flip cell, and I am older and not adept at technology I just tried again to open a claim and get the warranty service I paid for but they said since I didn't follow-up 2 years ago with the claim, my warranty is essentially null and void with them. I would call them on language in their contract and they had me on hold to find yet another reason to deny me any warranty service because I didn't follow-up. I won't buy another warranty on anything, and I won't buy another thing from ****** Furniture in ***********************.

  Uniters North America, LLC

  Date: 02/26/2025

  Dear Ms. ******************** you for sharing your experience with us. We're sorry to hear that your experience didn't meet your expectations. We have carefully reviewed the information you provided. Our records show that your original claim was filed February 27, 2023 for scratches on the loveseat. At the time of the claim filing, our *************************** requested photos of the damaged areas and item in order to determine the appropriate resolution of the claim. An email was sent to your email address February 27, 2023 requesting the photos within 15 days otherwise the claim will close. The records show that the photos were not received within that timeframe therefore the claim closed March 15, 2023. Although the photos were not received we have provided a 10 days grace period via an email sent to your email address on file with the following information "It has been more than 15 days since we sent you a request to upload photos of the reported damage. Photos help us to quickly and efficiently see the reported damage and decide the best course of action to resolve your claim.If we do not receive the requested photos in the next 10 days, we will consider the issue resolved. Please contact us if you have questions. Thank you for your cooperation". We were not contacted or notified that photos could not be provided otherwise we could have made an accommodation and sent a Technician to further evaluate without the photos. After the last email the claim was permanently closed and there have been no further contacts on this claim for 2 years until we received a request February 20, 2025 to submit a new claim for the same damages previously reported in 2023. We apologize for any inconvenience this has caused you as we will be unable to take any further actions on your claim.
  
  Sincerely

• Review fromAnthony I

  Date: 02/20/2025

  1 star

  Anthony I

  Date: 02/20/2025

  **** of a warranty company. They agree to cover spills and accidents on rugs. We had a spill. We asked for it to be covered. They denied it because there was an accumulation of wear and tear on the other end of the rug. Didnt even care about that side of the rugjust wanted the spill covered. But claim denied for accumulation of stains on carpet. These people steal your money. ******.

  Uniters North America, LLC

  Date: 02/21/2025

  Dear Mr. *********************** you for contacting us and for the information you have provided. Our records show that your claim was filed for a food stain on the area rug. A ******************** Technician was dispatched to your home to clean the area rug. The technician report and photos show an accumulation of stains and general soiling on the area rug.While we understand your request to address only the stain reported in the claim, we are unable to accommodate your request as the Plan covers accidental stains from single occurrences and exclude accumulation. We apologize that you feel that the plan is of no value to you. Our records also show that our **************** performed several successful repairs on previous claims and provided a full replacement at no extra charge to you on the cabinet in 2024 under your Protection Plan. The claims were adjudicated based on the terms and conditions of your Protection Plan. We apologize for any inconvenience this may cause as we will be unable to take any further actions on your claim.

  Sincerely,