Business ProfileforDial Duron ServiceCo.

Dial Duron came to unclog the drainage line for our air conditioner. Tech showed up and told me overflow sensor needed to be replaced. I believe that this sensor was functioning properly and caused the unit to shut down when line clogged to prevent overflow in the attic. Tech changed the part and then realized that the electrical breaker for the **** was tripped and the unit had no power. He turned on the breaker and the new part worked. Said that regardless of his diagnosis of the original part when the unit had no power, part still needed to be replaced. I asked for him to leave the broken part when he left. He did not. Said line was cleared and left. Approximately six weeks later line was completely blocked again. I contacted ***** and she sent someone out to clear the line at no cost. Tech came by to clear the line. Twelve hours later the **** shut down because the line was still clogged and my husband could not get water to flow through the line from the attic. I contacted ***** and explained my problem. I had paid almost ****** for a part I possibly didnt even need and my line was still clogged. She told me the manager would call me. I have left three messages for the manager with no return call. I have spoken with a Dial Duron sales person at their ****** kiosk and he texted the manager asking him to call me. I have even asked to set up an appointment for an in person meeting but have had no response. In the mean time, I had to turn to another **** company to successfully clear the line. I feel extremely let down by Dial Duron for such a simple issue. We went with a larger company believing they would stand by their service. We were prepared to buy our next large **** units from them. Now I just feel ignored and am out ****** for what should have been a straightforward/simple service of clearing a drain line.