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Business Profile

New Car Dealers

Southern 441 Toyota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a truck for over $60,000 on 9/10/24 with under ***** miles on it. A major accident was never disclosed to me at time of purchase. Also was sold to me with a lifetime warranty The truck started throwing engine codes. I take it in to a ***************** and they explain this truck was in a heavy impact ************** can not warranty the vehicle because of that.

    Business Response

    Date: 02/24/2025

    Reached out to customer to show that vehicle was showing accident on carfax at time of purchase and vehicle does come with lifetime warranty. 

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22978912

    I am rejecting this response because:

    Though they were able to produce a carfax showing an accident.. this was never provided to me nor shown to me on the purchase date of the car. 

    I would have never purchased a truck that was knowingly in an accident. Therefore them showing me a carfax with an accident today does no good. 

    They say a lifetime warranty was issued but ** will not warranty a truck thats been in a collision. Rendering the warranty useless. 


    Sincerely,

    ****** ******

    Business Response

    Date: 02/25/2025

    Our preowned vehicles have carfaxs available at anytime on our website and available in store as well. The lifetime warranty we offer at no extra charge is valid on vehicles even if they have accidents on carfax. 

    Customer Answer

    Date: 03/02/2025

     
    Complaint: 22978912

    I am rejecting this response because:

     

    You state your used cars have carfaxs available. But you deceptively sold me a crashed car without showing me one. In ******* it is a deceptive practice to sell a car knowing it had an accident and not to disclose it to a customer.

    If they were available, southern 441 Toyota should have shown me a carfax. I know I asked verbally and was assured it was clean. But never shown an actual carfax. This is considered a deceptive practice in ******** 

    you sold me a car knowing it was crashed, knowing the value of the car wasnt what I expected it to be. At the time your sales team assured me I was buying a clean car. 

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for an extended warranty and dealership is not honoring it.9/14/24 I purchased a Toyota Tacoma from Southern 441 Toyota. Purchase Price with trade in - $37,519.41. We inquired with the sales person ******* ***** that if we financed the vehicle is there an additional rebate, he said yes $500. We said ok. great. He indicated that this amount would be adjusted when we met with their finance department. We met with *****. He said ***** would not finance the entire truck and we would need to put a down payment of $2,800. We also indicated we wanted to purchase the extended warranty Platinum. He said we would need an additional down payment of $2,388. We agreed and reminded him repeatedly that the $500 credit for financing also needs to be applied. He said he would take care of that. As we were discussing the down payment, he said he could only accept the down payment from ******. It had to be in a form of cash or money order from Sophea. Since a trade in was involved, we went home to get the trade-in and came back with $2,800 cash. He gave us a receipt, the key to the truck and a piece of paper to put in the truck until we could come back the next day with the remaining down payment. 9/15/24-My aunt went back to dealership with $2,388 cash and was given a receipt by *****. He handed her, supposedly all of the documents that were signed by ****** along with the detail of the extended warranty.9/16/24-after reviewing the paperwork ***** gave us, the numbers did not add up.Purchase Price of Truck - $37,519.41 Extended Warranty - $2,288.00 + tax Credit for Financing ($500.00) + tax TOTAL PURCHASE with Warranty - $39,507.41 Amount Financed - $ ********* Total Down Payment $5,188.00 TOTAL PAYMENT W/FINANCING - $41,588.00 TOTAL OVERPAYMENT ($2,080.59) plus/minus tax SEE FULL COMPLAINT ATTACHED

    Business Response

    Date: 02/24/2025

    Customer purchased a vehicle from our dealership at agreed upon price and also purchased vehicle protection options. Customer then requested to cancel vehicle protection options and received refund for said protection options.  

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22972967

    I am rejecting this response because: - SEE ATTACHED NUMBERS.  PROVIDE PROOF

    Sincerely,

    ****** ******

    Business Response

    Date: 02/26/2025

    We have all supporting documents showing agreed upon price and purchase of vehicle protection. We also have supporting documents showing request via text and formal of cancellation of said vehicle protections. Customer according to our records has been made whole. 

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22972967

    I am rejecting this response because:

    Dealer has failed to provide all signed supporting documentation,

    Their response is inaccurate.  This is not considered satisfied / nor closed.

    I am asking again for them to provide all signed documents to support their statement.


    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from the Southern 441 Toyota. I have attached the sticker on the car. As per the sticker Appearance package was included in the purchase price. Once I left for home and I noticed car did not have wheel locks as per the sticker price. It is easier to notice. I am not sure they have done paint guard or fiber guard, it's not visibly noticeable. I went back to the dealership and spoke to the manager and said we don't include the wheel locks because customer looses the key. He would not listen to my side and interrupting my genuine complain to resolve missing locks.

    Business Response

    Date: 12/19/2024

    We have contacted the customer he is coming to get wheel locks. 

    Customer Answer

    Date: 12/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Southern Toyota 441, located at *****************************************************************************. On June 2023, I purchased a 2021 Toyota Corolla with the *** # ***************** from this dealership.Recently, the vehicle's battery failed, despite the clear 84-month warranty indicated on the battery labels. When I brought this issue to the dealership's attention, both the salesperson and the manager denied any warranty coverage. They claimed that the vehicle's warranty had expired, and therefore, the battery warranty was no longer valid.I provided the battery labels as proof of the 84-month warranty, but they were dismissed. I believe this is a clear violation of the warranty and a disregard for my consumer rights.I am requesting that Southern Toyota 441 honor the battery warranty and cover the cost of replacement.

    Business Response

    Date: 12/20/2024

    We have spoken to customer and come to a mutual agreement. 

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of Complaint:Deceptive Sales Practices and Lack of Transparency in ************* Complaint Details:I purchased ************* through Southern 441 Toyota based on assurances from their financial manager that the policy would cover the difference between my car insurance payout and the remaining loan balance in the event of a total loss. However, the dealership failed to provide documentation at the time of purchase, nor did they disclose critical terms such as the use of NADA valuation for determining coverage. This omission left me unaware of significant limitations in the policy.After my vehicle was deemed a total loss due to a natural disaster, the ************* provider ************************* only covered $3,153.09 of the remaining loan balance, leaving me with over $7,000 in debt. Upon requesting clarification, I was provided with a vague screenshot of the vehicle valuation process. The methodology appears arbitrary, inconsistent, and lacks transparency, further fueling my concerns about deceptive practices.Had I been made aware of these limitations during the sale, I would not have purchased this coverage. The dealership marketed ************* as comprehensive protection, yet the actual outcome contradicts these representations. This situation reflects a lack of transparency, misrepresentation of product benefits, and potential fraud.Resolution Sought:Acknowledge the failure to disclose material terms of the ************* policy.Provide a full and transparent explanation of how the payout figure was calculated.Investigate and rectify misleading sales practices by the dealerships staff.Offer financial assistance to cover the remaining loan balance caused by the misrepresentation of the ************* policy.Desired Outcome:Southern 441 Toyota must take accountability for the deceptive practices and resolve this issue promptly. If no resolution is provided, I intend to escalate this matter to legal and regulatory authorities.

  • Initial Complaint

    Date:04/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business sold a car to the me but I wish to return it 2 days after I purchased it.They won't allow any trade, refund, or re-negotiation on the cost of the car.The car was repossessed.The business did not resolve the issue.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took My Toyota Highlander 2020 For Repair the sensors at southern 441 toyota ( Suggested by them ) They did their work. Right After that in 2 hours sensors stopped working. spent money twice, Spend 2 days as well. Same thing happened again in last week of December. They said they changed the sensors but still it was not working. When i went back they wanted to put my car there for another try. i said ok, But Give my money back and than perform the service again. because after spending money issue was not solved. So they don't want to refund the money. And my car as of March 21st 2024 running without sensors. For My Satisfaction i got quote from another ********** Toyota as well to ensure what they did. and i attached that paper with Invoice.

    Business Response

    Date: 04/05/2024

    The repair we did is currently under warranty. The vehicle is in the shop as of today getting fixed under that warranty. Customer is being taken care of with the warranty therefore no refund will be issued but vehicle is being repaired at no charge. 

    Customer Answer

    Date: 04/05/2024

     
    Complaint: 21465894

    I am rejecting this response because:

    Sincerely,

    *********************

    Business Response

    Date: 04/08/2024

    The vehicle is fixed and back in customers possession. 

    Customer Answer

    Date: 04/09/2024

     
    Complaint: 21465894

    I am rejecting this response because: I need compensation for My 25 Hours. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2022 Toyota Rav4 hybrid from the dealership. With this purchase, we also purchased the extended warranty, service maintenance agreement and gap insurance. The vehicle was sold 7/2023. I submitted the cancellation form for those items on 9/20/2023. Along with submitting that form, I also submitted the payoff letter from Toyota finance company that was requested by the dealership. Both of the forms were submitted via email to *************************, she originally sent me the cancellation form. I have followed up with ***** several times via email on when I could expect the refund to be sent. I have been told multiple time frames of when I should receive the refund. First I was told 4-6 weeks, next I was told 5-8 weeks and lastly, I was told **** weeks. All of those timeframes have passed. I attempted to follow up with *****, she is now refusing to contact me back. I would like help in resolving this matter and help with receiving my prorated refund on those items that were cancelled. Thank you.

    Business Response

    Date: 02/13/2024

    Have spoken to customer and will have check ready for pick up tomorrow after 12pm 

    Customer Answer

    Date: 02/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business has issued a check and I picked up on 2/14. I am happy with the response of the business. This matter has been resolved. 

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to this dealership due to my car having issues with acceleration and transmission failure. They had my vehicle for 4 hours and told me they didnt find anything wrong. 4 days later my transmission went completely out. So I dont understand how they didnt find anything wrong, I took my vehicle to them a day prior to my warranty expiring. I explained to them I didnt want to leave and my warranty expires before you fix the issues. Once I called to tell them about my transmission failure they then made every excuse possible to not take accountability. Now that the warranty is expired I was forced to surrender my vehicle resulting in a voluntary repo on my record because I didnt have $5,000 to get it fixed. Leaving me without a vehicle. I had several certified mechanics come to my house and look at the car and they all told me there was no way possible southern Toyota didnt see that my transmission was going out because they pulled up codes as soon as they plugged my car up.

    Business Response

    Date: 11/15/2023

    This customer did not purchase vehicle or warranty from our dealership. Customer brought in vehicle to our service department and our technicians could not duplicate issue. Customer was not charged for any service or diagnostic. 

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a SUV the last week in July of this year. I did not notice that ******* had checked two warranties, totally over two thousand. I spoke with *****************************, on 8-16-2023 and he said, it would ***********-8 weeks to resolve and any interest on the money would be removed. Nothing has changed. Each time that I have called, Toyota finance, the amount is still the same, and they claim they have never received anything.

    Business Response

    Date: 11/14/2023

    I have spoken to customer and have reassured her that we are resolving this matter for her and getting her the refund as soon as possible.  

Southern 441 Toyota is NOT a BBB Accredited Business.

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